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LOLC General and Life secure top spots in customer excellence

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LOLC General Insurance and LOLC Life Assurance have secured top positions in the latest LMD rankings, earning recognition as the second and third best service providers in the General and Life Insurance categories, respectively. This remarkable achievement emphasises LOLC Insurance’s firm commitment to delivering superior customer service and innovative solutions, reaffirming its leadership in Sri Lanka’s insurance industry.

For LOLC Insurance, prioritising customer service is not merely a policy, it is a deeply ingrained culture. Every employee, from the leadership team to frontline staff, embraces a customer-first mindset, ensuring exceptional experiences at every touchpoint. The company’s dedication to customer excellence is reflected in its tailored, innovative solutions and transparency in processes, all aimed at proactively addressing challenges and continuously enhancing the customer experience. This commitment sets the company apart in the industry, fostering long-term, trust-based relationships.

Commenting on this achievement, Mr. Kithsiri Gunawardena, Chairman of LOLC General Insurance, stated, “This recognition is a testament to our customer-first approach and the dedication of our team. It reflects the trust our customers place in us and motivates us to continue enhancing our service standards.” He highlighted the success of Honours, Sri Lanka’s first loyalty program in the insurance sector, which features over 150 merchant partners. This program offers customers benefits everyday beyond claims, sometimes even covering the premium paid during the year, thereby elevating the customer experience to new heights.

Gunawardena further emphasized the importance of understanding and meeting the evolving expectations of customers across generations. “By segmenting the market and using targeted outreach strategies, we ensure that we address the diverse needs of our customers. Considering the extremely low insurance penetration in the country, our aim is to expand the industry’s reach and tap into a vast ‘blue ocean’ of opportunities, rather than competing with others for the existing market share” he added.

Nadika Opatha, Director/CEO of LOLC Life Assurance, also shared her thoughts on the rankings, “Being placed amongst the top three service providers reflects our relentless efforts to prioritise customer needs while setting new standards for innovation and care. We are committed to transforming the insurance experience to deliver unmatched value and exceptional service.”

Opatha further highlighted LOLC Insurance’s industry-first innovations, including Sri Lanka’s first cashless in-patient claims process, the advanced digital platform LOLC Insurance OneClick, and the fully digital e-proposal systems and the BYO platform. Through these innovations, our focus has always been on simplifying and enhancing the insurance experience. These developments have enabled us to streamline policy management, claim processing and payments, minimising manpower and acquisition cost all of which contribute to delivering exceptional value to our customers. She also noted the success of LOLC Life Assurance Health Maxx, which offers Sri Lanka’s highest medical benefit plan of Rs. 100 million, a testimony to our commitment to providing unparalleled protection to our customers.



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Domestic microfinance conditions strengthen in 2025

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Domestic macrofinancial conditions strengthened further in 2025, supporting continued credit expansion, although external vulnerabilities remained a concern. Credit growth accelerated markedly, with total credit extended by banks and Finance Companies (FCs) rising by end-2025. The financial sector’s exposure shifted further toward the private sector, driven by strong private sector credit growth, while exposure to the public sector contracted reflecting ongoing fiscal consolidation.

Despite the decline, government-related exposure remains sizeable. Financial intermediation improved, as reflected by the continued rise in the banking sector’s credit-to-deposits ratio. However, the credit-to-GDP gap widened further into the positive territory of the credit cycle, underscoring the importance of maintaining vigilance over the potential build-up of systemic risk within the financial sector. Global uncertainties, including geopolitical conflict in the Middle East, volatility in commodity prices, and adverse weather conditions, could pose downside risks to credit quality of the financial sector. Against this backdrop, sustained fiscal consolidation and the strengthening of external sector buffers will remain essential to safeguarding macrofinancial stability.

Credit growth in the banking sector accelerated significantly by end-2025, supported by accommodative monetary policy, improved macroeconomic conditions, and strong credit demand. Gross loans and receivables expanded by 21.4% year-on-year, a substantial increase compared to the 4.1% growth recorded at end-2024. This expansion was broad-based, driven by multiple economic sectors including financial services, trade, consumption, lending to overseas entities, construction, and manufacturing. A notable development was the sharp rise in outstanding credit to the financial services sector, which grew by 148.0% year-on-year, reflecting increased funding requirements of the FCs sector amid heightened credit demand. Alongside this expansion, the quality of loan portfolios improved, with the stage 3 loans ratio declining to 9.7% at end-2025 from 12.3% at end-2024, marking the first return to single digits since the second quarter of 2022.

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SMEs reel under global shockwaves as US-Iran tensions threaten fragile recovery

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A local enterprise in operation.

Sri Lanka’s small and medium enterprise (SME) sector, already grappling with post-crisis fragility, is facing a fresh wave of uncertainty as escalating tensions linked to a US-led conflict involving Iran begin to ripple through the global economy.

Industry analysts warn that the fallout—primarily driven by rising global oil prices, supply chain disruptions, and currency pressures—could severely strain the backbone of Sri Lanka’s domestic economy.

Energy sector experts say the most immediate impact is being felt through fuel price volatility. With Sri Lanka heavily dependent on imported petroleum, any disruption in Middle Eastern oil flows has a direct bearing on local costs.

“Even a marginal increase in global crude prices translates into a significant burden for Sri Lanka,” an energy sector analyst said. “For SMEs, this is critical because energy and transport costs form a large share of their operating expenses.”

Small-scale manufacturers, transport operators, and food producers are among the hardest hit. Rising diesel and petrol prices have already pushed up distribution costs, while electricity tariffs are expected to come under pressure if the crisis persists.

Economists also point to the risk of renewed instability in the power sector. Higher fuel costs could increase generation expenses, potentially leading to tariff hikes or supply constraints—both of which disproportionately affect smaller businesses.

“SMEs do not have the financial buffers that larger corporates possess,” an economist noted. “Any disruption in power supply or sudden increase in tariffs directly erodes their profitability.”

Meanwhile, inflationary pressures are beginning to dampen consumer demand. As the cost of living rises, households are cutting back on discretionary spending—dealing a blow to retailers, small restaurants, and service providers.

“Demand contraction is a silent killer for SMEs,” a market analyst explained. “When consumers tighten their belts, it is the small businesses that feel it first and most severely.”

Compounding the situation are disruptions in global shipping and logistics. Heightened tensions in key maritime routes have led to increased freight charges and delays, affecting import-dependent industries.

Construction-related SMEs and small manufacturers reliant on imported raw materials are particularly vulnerable, with many reporting rising input costs and uncertain delivery timelines.

At the same time, pressure on the Sri Lankan rupee is adding to the strain. Global uncertainty has strengthened the US dollar, making imports more expensive and increasing the cost of servicing foreign currency-denominated loans.

“Currency depreciation is a double blow,” an economic policy expert said. “It raises input costs while also tightening liquidity conditions for businesses.”

Tourism, another critical sector supporting thousands of SMEs, is also at risk. Any escalation in Middle Eastern tensions tends to undermine global travel confidence, potentially slowing arrivals to Sri Lanka.

By Ifham Nizam

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Automobile Association of Ceylon joins Asia-Pacific road safety leaders in Manila

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The Federation Internationale de [Automobile (FIA), the global governing body for motor sport and the federation for mobility organisations worldwide, together with FIA Region II (Asia-Pacific) and the Automobile Association Philippines (AAP), hosted road safety leaders from across Asia-Pacific in Manila the second seminar of the FIA Safe Mobility 4 All & 4 Life programme.

According to the World Health Organization, road traffic injuries remain a major challenge across Asia-Pacific, with the South-East Asia and Western Pacific regions accounting for more than half of global road traffic fatalities,’ highlighting the urgent need for coordinated action.

Developed by the FIA, in collaboration with the United Nations Institute for Training and Research (UNITAR) and with the support of the FIA Foundation, the FIA Safe Mobility 4 All and 4 Life programme aims to support local authorities and organisations with training, mentorship, and evidence-based actions to improve road safety for all users.

Delivered through a mix of in-person seminars, online learning and mentorship, this FIA University initiative brings FIA Member Clubs and government authorities together to build capacity, learn side by side, and develop practical road safety projects that drive meaningful change with guidance from international experts.

Sessions explored how youth engagement, urban development and innovation support the Sustainable Development Goals and the Decade of Action for Road Safety, while encouraging participants to apply data-driven strategies and share knowledge and expertise across the FIA network.

Delegates from 16 FIA Region II (Asia-Pacific) Member Clubs and government representatives from across 15 countries in the region took part in the seminar, including Australia, Bangladesh, Cambodia, India, Indonesia, Japan, Kyrgyzstan, Mongolia, Nepal, the Philippines, Singapore, Sri Lanka, Thailand, Uzbekistan and Vietnam.

Devapriya Hettiarachchi, Secretary, Automobile Association of Ceylon invited K Chandrakumara, Deputy Director /General (IRSTM), Road Development Authority (RDA) to take part in the programme, highlighting the strengthened partnership between the Club and the Philippine government to launch initiatives aimed at saving lives on the road.

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