Business
Igniting global talent: Port City Colombo’s role in Sri Lanka’s next growth chapter
By Sal Laher
Every new market decision eventually becomes a test of confidence: can the country supply the talent, can the work scale, and can the rules hold long enough to matter. That is the lens through which we have looked at Sri Lanka, and across IFS and now IGT I, the answer to each of those questions has been the same.
For more than three decades, Sri Lanka has built a serious technology services industry with real depth, real clients and real global relevance. The Export Development Board identifies ICT services as the country’s second-largest export earner, supported by more than 500 companies and a workforce of around 146,000 people.
In 2025, ICT and BPM export earnings reached US$1.64 billion, overtaking tea as an export earner for the first time. That is worth pausing on. A knowledge industry has surpassed the country’s most iconic export, and it did so the hard way, with firms setting up where they could, growing as they could manage, and scaling within the limits of the space and infrastructure available in Colombo. If that was possible in a fragmented, piecemeal environment, the more useful question is what becomes possible when the physical, legal and financial architecture is built deliberately to support that kind of ambition. That is what Port City Colombo is for.
Most people in the industry will tell you the real figure runs higher still, because a great deal of the work is invoiced through offshore entities and never fully recorded here, and that tells you something important: the capability is world class and globally competitive, and what has been missing is an operating environment built to keep more of that value inside the country.
As someone with real skin in the game, I can say with confidence that Port City Colombo is that environment. IGT I moved early in March 2024 into the zone, and we had our first client shortly after. Since then we have grown to just over 500 people, with new clients and open offers that take us beyond our initial growth, serving international clients across the Americas, Europe, and Middle East, and we expect to pass our budgeted target for the year. I have opened operations in many countries over my career, and I have rarely seen one move at this speed.
The story did not begin from zero. It came from what we had already seen building IFS in Sri Lanka, where we experienced first-hand the quality of the talent here and the role this country could play inside a high-growth international technology company. The investors behind IFS then asked whether the same model could work for other companies in their portfolio. It was that question, on top of the experience we had built in Sri Lanka, that sparked IGT I: Ignite Global Talent. We understood that the capability already existed. It just needed the right commercial, flexible, and independent structure around it.
Port City Colombo is foundational to this in ways that are sometimes underestimated. Operating in a designated foreign currency environment removes layers of friction that global service businesses feel immediately, because payroll, client invoicing and procurement all become easier to manage when the currency framework is consistent. For a company serving global clients, that matters in ways that go beyond accounting tidiness, reducing hedging pressures and the small inefficiencies that accumulate across a business operating in two currencies at once.
The zone also empowers companies to think differently about talent. Where a role requires international expertise, the framework allows that conversation to happen more practically. At the same time, the pull for Sri Lankan professionals is real. Much of our hiring has come from professionals choosing to build their careers here, drawn by the scale of the work, direct exposure to international clients, and the chance to be part of something built from the ground up. That kind of pull is not something a financial model captures easily, but it is one of the strongest signals a new business district can send, particularly when it draws back talent that might otherwise have built its career overseas.
There is a wider point here. For years the best people have left for opportunities abroad, taking their skills and their earnings with them. Port City Colombo offers a way to keep more of that talent at home, in work that meets global standards and increasingly pays at a level that reflects it, with the contribution staying inside Sri Lanka’s economy.
None of this is guaranteed to continue on its own. The confidence that has brought companies like ours into the zone, and the talent that has followed, now needs protecting, and what it mostly comes down to is predictability. An investor can work with rules that are demanding and rules that are clear. What no one can plan around is a rule that keeps moving, and the sharpest example right now is how employees are taxed. The treatment of employee tax in the zone changed under the 2026 amendment to the Colombo Port City Economic Commission Act, moving from an open-ended exemption to a transitional period for existing entities and standard rates for new entrants. Whatever the merits of that specific change, the cost of leaving the position unsettled is higher than the cost of any particular rate, because uncertainty over employment costs is what stops an investor committing.
The same need for predictability runs through the everyday machinery of operating here. Port City Colombo is a world-class development still partly tethered to paper, physical signatures and processes that move more slowly than a global business expects, and that is not about any one institution but about the systems of the zone and the systems of the wider country learning to work together. A business environment built to attract international companies cannot ask them to run on manual processes where digital workflows should exist. Singapore launched TradeNet in 1989 and cut trade document turnaround from days to minutes. Dubai made its government fully paperless by 2021. That is the distance Sri Lanka still has to cover, and it is well within reach. I still spend a good part of my week on wet signatures, company seals and manual form entry, and closing that gap has to start somewhere. Digital signatures within Port City Colombo would be a logical first step.
I want to be fair about where things stand. The Cabinet approval of 77 Businesses of Strategic Importance in April 2026 is a meaningful public signal that the zone is moving from promise to activation. The foundations are real and the direction is right.
Which is why the question itself has changed. For years the doubt was whether a zone like this could work in Sri Lanka at all, and from where I sit, that question has begun to answer itself. The more important question now is how quickly the country makes it easy for the next ten companies to reach the same conclusion I have, and to find what we found when we looked properly: that the talent was always here, waiting for somewhere worthy of it, with the innovation, speed and digital ambition, including AI, to match, and that combination will set Port City Colombo apart in the years to come.
The author, Sal Laher, is Group CDIO and EVP at IFS, and Managing Director of IGT I Outsourcing Lanka.
Business
SEC, CSE and CA Sri Lanka sign MOU to advance XBRL-based digital reporting for listed companies
The Securities and Exchange Commission of Sri Lanka (SEC), Colombo Stock Exchange (CSE), and the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) signed a Memorandum of Understanding (MoU) to collaborate on the implementation of eXtensible Business Reporting Language (XBRL) based reporting for companies listed on the CSE.
The agreement marks a significant milestone in Sri Lanka’s efforts to modernise corporate reporting and strengthen the digital infrastructure of the capital market. The initiative aims to streamline the submission of both financial and non-financial information by listed entities, enhancing transparency, accessibility and investor confidence.
The MoU formalises the partnership, following the establishment of a joint SEC-CSE committee tasked with driving the initiative. With the in-principle approval of the SEC, the committee has been working closely with CA Sri Lanka to develop the framework required for the successful rollout.
XBRL is the internationally recognised standard for digital business reporting, developed and maintained by XBRL International, a global non-profit consortium. The standard enables financial and business information to be reported in a structured, machine-readable format, facilitating more efficient analysis, comparison and interpretation of corporate disclosures by regulators, investors, analysts and other stakeholders.
The introduction of XBRL reporting is expected to deliver several key benefits for both listed companies and users of financial information. These include reducing reliance on manual data processing, improving the accuracy and consistency of reported information, supporting more advanced data analysis, and lowering long-term reporting costs. The flexibility of the XBRL framework also allows organisations to tailor taxonomies to meet specific reporting requirements. In addition, XBRL adoption will enhance market transparency and efficiency by enabling quicker access to comparable corporate information. It will also align Sri Lanka’s reporting framework with global standards, making the country’s capital market more accessible and attractive to international investors familiar with XBRL-based financial reporting.
Business
LOLC Insurance and Seylan Bank celebrate Bancassurance Excellence through “League of Greatness” 2025
LOLC Insurance recently hosted the “LOLC Insurance – Seylan Bancassurance Felicitation Night 2025” under the theme “League of Greatness,” celebrating the success of its longstanding bancassurance partnership with Seylan Bank. The event marked another milestone in a strategic collaboration that has continued to grow since 2013.
The felicitation ceremony brought together senior management, sales leadership, branch representatives, and top-performing teams from both organisations to recognise excellence, appreciate contributions, and reaffirm the enduring partnership between LOLC Insurance and Seylan Bank. The collaboration currently spans 104 Seylan Bank branches across Sri Lanka, delivering accessible life and general insurance solutions islandwide.
Speaking at the event, Ramesh Jayasekara, Director/Chief Executive Officer, Seylan Bank PLC, stated, “Our partnership with LOLC Insurance continues to create meaningful value for customers while further strengthening the bancassurance proposition within the banking sector. The dedication and collaborative spirit demonstrated by both teams have been instrumental in achieving these milestones and sustaining the growth of this partnership. We look forward to enhancing our collaboration and delivering greater value to customers in the years ahead.”
Sharing insights during the event, Eugene Seneviratne, Deputy General Manager – Retail Banking, Seylan Bank, added, “The professionalism and operational efficiency demonstrated by the bancassurance teams have been instrumental in consolidating this partnership. Our branch teams continue to seamlessly manage day-to-day bancassurance functions with minimal operational escalations, reflecting the strength of a well-structured and highly efficient framework. This has contributed to a smooth and mutually beneficial working relationship, enabling the partnership to enhance coordination, execution, and overall performance.”
Addressing the gathering, Kithsiri Gunawardena, Chairman/Principal Officer of LOLC General Insurance and Director of LOLC Life Assurance, stated, “Successful partnerships are built on trust, shared values, and a common vision. The strength and longevity of this collaboration reflect the commitment of both organisations to delivering meaningful impact to customers while advancing the country’s bancassurance sector. The positive feedback and appreciation consistently received from Seylan Bank regarding the quality of service delivered and the steadfast support extended by the teams stand as a testament to the professionalism and service excellence upheld throughout the partnership.”
Business
The bill nobody budgets for: Healthcare and the retirement gap in Sri Lanka
Most people, when they think about retirement, think about income. Will there be enough to cover food, utilities, and the basics of daily life? That question is important. But there is a second question that sits right behind it, quieter and far more expensive, and most people do not ask it until it is already upon them. What happens when you get sick?
Healthcare in retirement is not an occasional inconvenience. For most Sri Lankans, it becomes one of the largest and most unpredictable expenses of the post-work years. It arrives gradually at first, and then all at once. A routine check-up becomes a specialist referral. A specialist referral leads to investigations. Investigations lead to a diagnosis. A diagnosis leads to medication that never stops. And running alongside all of it, quietly compounding, is an inflation rate for healthcare that outpaces most other costs a retiree faces.
This is the retirement expense that most financial plans either underestimate or ignore entirely. It is a gap that Ceylinco Life, Sri Lanka’s life insurance market leader for 22 consecutive years, has observed widen steadily across the communities it serves and the thousands of policyholders whose retirement journeys it has accompanied over three decades.
“Healthcare is the cost that most people acknowledge in the abstract but do not plan for in practice. We have seen, over many years and across many thousands of policyholders, that the single biggest financial shock in retirement is rarely a collapse in savings. It is an illness, or a prolonged condition, that was never budgeted for. Sri Lanka’s public health system has served this country well, but it was not built for an ageing population managing multiple chronic conditions over decades. The responsibility to bridge that gap sits with each individual, and the earlier that planning begins, the more manageable that gap becomes,” says Dhiranjan Canagasabey, Senior Assistant General Manager/Head of Marketing, Ceylinco Life.
A country that is ageing faster than its health system is preparing for
Sri Lanka is in the middle of a demographic shift that has no historical precedent in this country. By 2042, one in four Sri Lankans will be above the age of 60. Life expectancy, according to United Nations World Population Prospects 2024, now stands at approximately 77.67 years nationally. That means the average retiree is looking at roughly 17 years of post-work life, with health needs that become more intensive, and more expensive, with every passing year.
Non-communicable diseases are at the centre of that picture. According to research published in 2025 in the Journal of Clinical Medicine, NCD deaths in Sri Lanka have risen substantially over two decades, with total deaths due to diabetes alone rising by 169% between 2004 and 2020. Cardiovascular disease, hypertension, chronic kidney disease, and cancer all carry long-term treatment costs that can run for years or decades before they become fatal. These are not short-term medical events. They are sustained financial obligations.
Sri Lanka allocates approximately 4.4% of GDP to total health expenditure, well below the global average of 6.74%, according to World Bank data updated in December 2025. Government public health spending accounts for only around 8 to 9% of general government expenditure. The gap between what the public system offers and what the ageing population will need is already visible. It is going to widen considerably.
What free healthcare actually means for a retiree
Sri Lanka has long been proud of its free public healthcare system, and rightly so. It has delivered health outcomes well above what the country’s income level would typically produce. But pride in the system should not obscure what it cannot do, and increasingly, what it is struggling to do consistently.
According to the Institute of Policy Studies, access to primary healthcare fell from 95% of the population in 2019 to 82% in 2022 and 2023, with rural areas bearing the steepest decline. Household healthcare costs, in the same period, rose by 48% in a single year between 2020 and 2021. Medicine shortages, long queues, and limited specialist services in provincial hospitals are not new complaints. But for an elderly person managing a chronic condition, they translate directly into out-of-pocket spending that was never planned for.
On average, more than 60% of Sri Lankan households already incur private healthcare costs, according to a study published in the journal Health Policy. For households that include elderly members with chronic conditions, that proportion is higher, and the burden is heavier. The combination of a free system under strain and rising private costs is not a future risk. It is already the daily reality for many retirees.
The quiet toll of chronic illness
A 65-year-old managing type 2 diabetes, which is increasingly common in Sri Lanka, does not face a single large medical expense. They face a continuous one. Monthly medication. Quarterly blood tests. Periodic specialist consultations at a private facility, because the waiting list at the government hospital is too long or the specialist they need is unavailable locally. Annual check-ups. Occasional hospitalisation when blood sugar levels become difficult to control. Each item is manageable on its own. Together, across a fifteen-year retirement, they represent a substantial sum.
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