Business
HSBC Sri Lanka wins three international awards
On the backdrop of completing 129 years of operation in the country, HSBC Sri Lanka continued its leadership position as the best International Retail Bank of the year, at the Asian Banking & Finance Retail Banking Awards 2021 for the fifth time, since 2016.
This year over 140 exceptional banks from 31 countries were recognised for their continuous drive to grow and provide services to customers amidst several uncertainties presented by the COVID-19 pandemic. Winning banks were judged for their resilience and ability to adapt and leverage digital technology amidst the crisis, and cater to the ever-changing customer preferences and increased comfort with digital products and services, to benchmark themselves against market competition.
Nadeesha Senaratne, Country Head of Wealth & Personal Banking HSBC said, “We are truly humbled to be recognised as Sri Lanka’s best International Retail Bank of the year given the challenging environment faced by many businesses and the impacts of the pandemic on local communities. This award is a testament to the dedication and commitment of our Wealth & Personal banking team in Sri Lanka and the customer confidence in HSBC. It further proves that our strategy to invest in technology and help customers adapt to the new normal with digital banking products and services, and making banking fast, easy to use and secure, is paying off.”
He further said, “I take this opportunity to thank all our customers for the trust placed in us, and to our staff for their continued commitment to supporting our customers and the wider community that we serve.”
This year HSBC rolled out several digital banking channels for customers to be able to bank from anywhere, anytime. Customers, who had been slow to adopt digital in the past, were forced to embrace technology during the pandemic. More than 80% of the bank’s clients now use digital channels including mobile banking, e-wallets, real-time cash deposit machines and other digital services.
The same applies to corporate banking where HSBC has a 90% digital penetration rate and 70% mobile penetration for the client group. HSBC was able to bring clients on board remotely using technology and was the first to introduce LiveSign in Sri Lanka, and provide access to credit cards, loans and customer service.
Earlier this year, HSBC Sri Lanka was also named International Bank of the Year by Asiamoney in the Best Bank Awards 2021 for the fifth consecutive year and was awarded the same title by Finance Asia in its Country Awards 2021, for the sixth time.
These awards further reinforce HSBC Sri Lanka’s longstanding commitment to the country and customers, as well as recognises the bank’s overall dominance in Wholesale Banking, Wealth & Personal Banking and Global Banking and Markets.
Business
Sri Lanka sets bold target to slash cash use, seeks unified Fintech regulator
The inaugural Sri Lanka Fintech Summit 2025 concluded with industry leaders and regulators establishing two critical national priorities: a bold target to reduce physical cash usage and a push for consolidated regulatory oversight.
In a key decision, participants set a clear three-year goal to lower the ratio of cash in circulation to GDP from 4.5% to 3.5%. The strategy will focus on digitizing high-cash sectors like transport, utilities, and SME payments, while expanding digital access through post offices and cooperatives.
For the long-term health of the ecosystem, stakeholders agreed to lobby for the creation of a single, unified regulatory authority dedicated to fintech oversight. This aims to streamline approvals and provide clearer guidance for innovators.
“Our members needed to leave with concrete action points,” said Channa de Silva, Chairman of the Fintech Forum, Sri Lanka. The summit, designed as a series of closed-door roundtables with regulators including the Central Bank, produced actionable frameworks. “It was about defining KPIs, setting targets, and giving the industry a shared direction,” de Silva explained.
The outcomes signal a concerted shift from discussion to execution, aiming to build a more inclusive, efficient, and secure digital financial economy for Sri Lanka.
By Sanath Nanayakkare ✍️
Business
Kukus Group plans 18 outlets across three distinct Sri Lankan hospitality concepts
A new force in Sri Lanka’s food industry, Kukus Group, is gaining momentum with a clear vision to deliver authentic cuisine, high hygiene standards, and affordability. Founded by young entrepreneurs Nadeera Senanayaka, Lakmini Gurusinghe, and Randila Gunasinghe, the group has successfully launched its pilot outlet and is now preparing for a significant nationwide expansion.
The inaugural in Kotte has served as a successful proof of concept. Operating for five months, this modern street-food outlet has garnered a strong customer response, confirming market demand and providing the confidence to fund the group’s ambitious growth strategy.
“The positive reception has been overwhelming and has solidified our plans,” said Lakmini Gurusinghe and Randila Gunasinghe. “Our Kotte outlet is the operational model we will replicate – ensuring consistent quality, disciplined operations, and excellent service across all future locations.”
The group’s expansion strategy is built on three distinct thematic brands:
Kukus Street: Targeting young urban customers, these outlets offer a vibrant, casual dining experience with a menu of Sri Lankan rice and curry, kottu, snacks, and BBQ, with most meals priced under Rs. 1,500. Services include dine-in, takeaway, and delivery.
Kukus Beach: Planned for coastal areas, beginning in the South, this concept will feature an urban-style beach restaurant and pub designed for relaxed social dining.
Kukus Bioscope: Celebrating Sri Lanka’s cinematic heritage, this dedicated restaurant concept will create a nostalgic cultural space inspired by the golden eras of Sinhala cinema, with the first outlet slated for Colombo.
The immediate plan includes transforming the flagship Kotte location into Kukus Pub & Bar, pending regulatory approvals. The long-term vision is to develop 18 outlets nationwide: 10 Kukus Street locations, 5 Kukus Beach venues, and 3 Kukus Bioscope establishments.
“Kukus Group is more than a hospitality brand; it’s a celebration of Sri Lankan flavors and culture,” the founders concluded. “Our mission is to build trusted, recognizable brands that connect deeply with communities and offer lasting cultural value alongside authentic cuisine. We are dynamic and excited to proceed with this strategic expansion,” they said.
By Sanath Nanayakkare
Business
Fcode Labs marks seven years with awards night
Fcode Labs marked its seventh anniversary by hosting its annual Awards Night 2025 at Waters Edge, celebrating team achievements and reinforcing its organizational values.
The event featured keynote addresses from Co-Founders & CEOs Buddhishan Manamperi and Tharindu Malawaraarachchi, who reflected on the company’s annual progress and future strategy. Chief Operating Officer Pamaljith Harshapriya outlined operational priorities for the next phase of growth.
Awards were presented across three key categories. Prabhanu Gunaweera and Dushan Pramod received Customer Excellence awards for partner collaboration. Performance Excellence awards were granted to Munsira Mansoor, Thusara Wanigathunga, Thushan De Silva, Adithya Narasinghe, Avantha Dissanayake, Amanda Janmaweera, Sithika Guruge, and Sandali Gunawardena. The Value-Based Behaviour awards were given to Thilina Hewagama, Udara Sembukuttiarachchi, and Kavindu Dhananjaya for exemplifying company values.
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