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Heritance Hotels & Resorts tops LMD’s list of customer excellence survey

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Heritance Kandalama

Leading hospitality brand Heritance Hotels and Resorts, part of the premier hospitality company Aitken Spence Hotels topped LMD’s list of Customer Excellence Survey in the category of Nationwide Hotels 2021, further reiterating its commitment to excellence in service.

The hotel brand, under which iconic hotels and resorts are listed – such as Heritance Kandalama in Dambulla, Heritance Tea Factory in Kandapola, Heritance Ayurveda in Beruwala, Heritance Negombo and Heritance Ahungalla in Sri Lanka, as well as Heritance Aarah in the Maldives – has been, over the year, recognized globally for their hospitality from the heart.

As a Sri Lankan company with a global vision, the brand lives its tagline of ‘where tradition is alive’, taking the vibrant Sri Lankan locality to the world, among which is its renowned hospitality of the island nation and the brilliant smiles of service.

Pioneers in inspiring experiential travel, the Heritance Hotels & Resorts brand has paved the way in taking Sri Lanka to the world through the hospitality sector; with special emphasis on curating products and services that are directly meant to continually provide guests with a superior and unforgettable experience.

The Customer Excellence Survey by LMD was conducted as an online survey to better understand the satisfaction levels of customers in the local context and to recognize the most popular service providers in Sri Lanka. The survey comes at an opportune time when customer expectations and priorities are changing with COVID-19 and related trends. The survey therefore is a nod to businesses that have evolved with the times to cater to changing demands while achieving excellence.

Heritance Negombo

“We are elated by this recognition” said Stasshani Jayawardena, Head of Tourism and Leisure, and Chairperson of Aitken Spence Hotels Management and Director Aitken Spence PLC. “This further reaffirms that we are heading in the right direction; taking into account the changing patterns and trends of the world, while forging ahead with the customer excellence that we have come to be known for.”

She further stated that despite the challenges of the recent past, the Company has been fortunate to be backed by a strong and loyal workforce who are constantly looking to exceed expectations. “We are in the business of people. We cannot provide service excellence if not for our genuinely passionate teams in each of the hotels, who work tirelessly to ensure our guest expectations are surpassed in every way.” She also noted that the recognition also serves as an encouragement to continue the good work.

“We are proud to end the year on a high note with a recognition such as this,” Jayawardena reiterated. “With all the exceptional activities we have in store, we are only looking at surpassing our best to elevate customer excellence in the new year.”



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Rs. 1 million fine proposed on substandard plastic producers

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Dr. Ravindra Kariyawasam

The government’s proposal to raise fines on manufacturers of substandard plastic products to as much as Rs. 1 million is expected to trigger a major compliance shift within Sri Lanka’s plastics industry, correcting long-standing market distortions caused by weak enforcement.

Environment Deputy Minister Anton Jayakody said the move targets producers who continue to bypass approved standards, undercutting compliant manufacturers and exacerbating environmental damage.

Environment Ministry Advisor Dr. Ravindra Kariyawasam said the initiative represents a structural market correction rather than a purely environmental intervention.

“Non-compliant producers have enjoyed an artificial cost advantage for years, distorting pricing and discouraging legitimate investment,” Kariyawasam told The Island Financial Review. “Meaningful penalties are essential to restore fairness and industry discipline.”

He said the widespread circulation of low-grade plastic products has eroded consumer confidence and delayed the sector’s transition towards higher-value and sustainable manufacturing.

Industry analysts note that a Rs. 1 million fine would significantly alter risk calculations for marginal operators, forcing upgrades in machinery, testing and compliance or pushing weaker players out of the market.

Kariyawasam stressed that the policy is intended to support responsible businesses rather than suppress industry growth.

“Manufacturers investing in recycling, biodegradable alternatives and quality assurance should not be penalised by competing with environmentally damaging, low-cost products,” he said.

The Deputy Minister indicated that tighter enforcement will be paired with policy support for sustainable packaging and circular-economy initiatives, aligning the sector with emerging global trade and environmental standards.

From a business perspective, the proposed regulation is likely to impact pricing, supply chains and capital investment decisions, while improving the long-term credibility of Sri Lanka’s plastics industry in both domestic and export markets.

By Ifham Nizam

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First Capital to unveil Sri Lanka’s Economic Outlook and Investment Strategies for 2026

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First Capital Holdings PLC (the Group), a subsidiary of JXG (Janashakthi Group) and a pioneering force in Sri Lanka’s investment landscape, is set to host the 12th edition of its renowned ‘First Capital Investor Symposium’ on 22 January 2026 at Cinnamon Life Colombo, starting from 5.30 pm onwards.

The 12th Edition will focus on Sri Lanka’s Economic Outlook for 2026, offering attendees a comprehensive analysis of market forecasts, investment strategies and emerging opportunities in the capital markets. The symposium serves as a crucial gathering for investors seeking insights to navigate the evolving economic landscape and make sound, strategic decisions.

As a leading investment institution, First Capital remains committed to promoting informed decision-making through comprehensive research and market analysis. By hosting this annual symposium, the organisation reinforces its role as a trusted partner in Sri Lanka’s capital markets, providing a premier platform for investors, professionals, and industry leaders to exchange knowledge, explore opportunities and build meaningful connections.

A key highlight of this year’s agenda will be First Capital’s presentation on the Economic and Investment Outlook, outlining market conditions and investment strategies for the period ahead. The presentation will be delivered by Ranjan Ranatunga, Assistant Vice President – Research of First Capital Holdings PLC.

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Rivers, Rights, Resilience Forum 2026 begins in Colombo

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Oxfam in Asia commenced the Rivers, Rights, Resilience Forum (RRRF) 2026, a three-day regional forum bringing together water experts, policymakers, civil society, researchers, and community leaders from across South Asia and beyond to strengthen cooperation on shared river systems and climate resilience.

The Forum is part of the Transboundary Rivers of South Asia (TROSA) programme, supported by the Government of Sweden, which works on the Ganges–Brahmaputra–Meghna (GBM) river basins, while also encouraging cross-basin learning at the regional and global levels. This year’s theme is “Building Resilient Communities and Ecosystems.” The Forum is co-organised by Oxfam in Asia and Dev Pro, Sri Lanka.

The forum opened with a welcome address by John Samuel, Regional Director, Oxfam in Asia, who highlighted the deep connection between rivers, politics, climate change, and sustainability. He underlined how rivers shape both environmental and social outcomes across South Asia and called for stronger collaboration between governments and civil society.

“Today building resilience is important in terms of climate and politics, and when civic space is shrinking, we should all work in solidarity,” he said.

Speaking at the Forum, Chamindry Saparamadu, Executive Director of DevPro shared examples of how communities in Sri Lanka have taken actions to ensure equitable access to water resources through catchment protection initiatives, community-based water societies etc. She further highlighted that learning exchanges would be useful to further strengthen inter-provincial water governance in Sri Lanka.

The Chief Guest, Syeda Rizwana Hasan, Advisor, Ministry of Environment, Forest and Climate Change and Ministry of Water Resources, Bangladesh, in her video message, emphasised the need for regional cooperation among South Asian countries beyond the upstream–downstream identity.

“Climate change will make water scarce, so South Asian countries have to come together to work on the common interest of their communities. Rivers are not just ecology but economics as well for communities. Forums like this help us to share our experience and learn from each other,” she said.

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