Business
Greg Jacobson shares his ‘Secrets to Creating an Outstanding Client Experience’
Leading and globally acclaimed corporate trainer Greg Jacobson inspired business leaders with how to create better mindsets, positively transform businesses, and turning customers into lifelong loyal clients by establishing meaningful relationships at an exclusive event in Colombo.
“It is not just about selling a product or services but putting in the effort to make clients feel listened to, cared for, and important.” Jacobson said addressing the audience. He explained that the foundation for successful relationships is mutual trust, mutual respect, shared values, and common interests.
Greg Jacobson is the world’s leading quality of life strategist. This is achieved by focusing on emotional fitness and meaningful relationship-building. He has been personally mentored by Jack Canfield, Les Brown, Brian Tracy, Keith Cunningham, Jay Abraham, Tony Robbins, and many others. With years of experience as a mentor, consultant and speaker, Greg has taught hundreds of organizations and high-performing individuals to become better team players and achieve their objectives faster.
He has been featured on Fox Business, CNN, Bloomberg Business, and a myriad of other top news programs for his ability to produce stellar results for dozens of industries and several hundred clients including global business giants such as Marriott International, Sotheby’s, Andaz, the Ritz-Carlton, and Amazon.
Business leaders got an opportunity to learn how to create a culture where not just clients, but everyone from the front line workers to the C-suite executives feel totally cared for and special. “The frontline employees are the first point of contact with your clients, if you do not treat them well, they can very easily put your customers off. Always look for opportunities to prop people up and not to knock them down,” he said.
He emphasized the importance of empowering employees while focusing on client retention, not just top down but from bottom up.
Jacobson also shared tips on how to always receive nothing less than stellar 5-star reviews from every client, practices to immediately improve morale, and proven action strategies and systems that will greatly increase any company’s bottom line.
“Listening intently means, I intend to take what you said and act on it. This does not necessarily mean to be a problem solver but a solution provider. Also, listening intently helps to provide a highly personalized service, specific to each client,” he said are important elements for providing outstanding service. “Start by changing the way you think. Everything we do is based on what we believe and how we feel. Therefore it is important to train our brain to work for us and be comfortable with being uncomfortable, rather than being controlled by automatic thinking,” he said.
The programme was organized by Success Zante (Pvt) Ltd, a leading training and self-development event organizer in offering career, personality, and leadership training by international world renowned trainers and speakers such as Tony Robbins, Rajiv Talreja, Robert Kiyosaki, T. Harv Eker, Nas Daily, John De Martini, Indika Ramachandra and of course Greg Jacobson, and many others who are some of the best available anywhere.
“Greg Jacobson is a happiness and quality of life strategist.” Said Shuvo Hridayesh, CEO of Success Zante. “We believe in making a positive impact through world class teachings and take pride in providing opportunities where Sri Lanka can experience a global mentor such as Greg Jacobson, the international bestselling author of the book ‘Think Yourself Happy’.
“The feedback received was spectacular and everyone who participated received instantly-actionable skills and extremely useful insights on how to create opportunities for memorable and meaningful experiences that help to develop deeper relationships with both their clients as well as their team,” Hridayesh said.
Success Zante is all set to repeat the programme hosted by Greg Jacobson, on 30th of March 2022 at Jaic Hilton, due to popular demand. It is also a great opportunity for anyone who missed the initial programme and is interested in finding out the ‘Secrets to Creating an Outstanding Client Experience.’
Business
ADB delivers rapid support as Middle East impact spreads
The Asian Development Bank (ADB) is acting quickly and decisively with $4 billion in financing to help countries withstand the impact of the Middle East conflict, including about $3 billion requested by governments and $1 billion provided as trade finance for energy and food imports.
“ADB is acting with speed and scale to support countries experiencing a range of impacts from the Middle East conflict, including pressure on finances, remittances, tourism, and fuel and fertilizer supplies,” said ADB President Masato Kanda. “At this time of acute uncertainty and risk, we are deploying our full suite of crisis response instruments—including budget support, trade finance, and a new mechanism to rapidly repurpose existing portfolio funds—to deliver the tailored and timely support our members, from large to small, need to safeguard their economies and communities.”
ADB has received formal requests for support from 15 affected governments across the region, including previously announced requests from Bangladesh, Fiji, the Philippines, and Sri Lanka. The requests, which follow a financial support package announced by ADB in late March, range in size from $15 million to $1.5 billion and include policy-based loans, countercyclical financing, rapid repurposing of existing sovereign portfolio funds, and emergency assistance loans. ADB is in discussions with an additional 4 countries facing continued impacts on their economies.
In addition to these requests, the Government of India has requested $1.5 billion in ADB financing to build and accelerate resilience and to sustain reform-based urban transformation and clean energy objectives. The proposed assistance includes a $1 billion policy-based loan under the Urban Transformation and Investment Program to sustain momentum in urban infrastructure investment and reforms, and $500 million under the Accelerating Affordable and Inclusive Rooftop Solar Systems Development Program to expand clean energy access, reduce dependence on imported fuels, strengthen domestic manufacturing, install battery energy storage systems, promote circular economy initiatives, and enhance long-term energy security.
Complementing this sovereign assistance, ADB has reactivated support for oil imports under its Trade and Supply Chain Finance Program (TSCFP) on an exceptional basis for a limited period to soften the impact of rising oil prices and supply chain disruptions. Since 1 March, ADB’s TSCFP has delivered $673 million to support oil and gas imports and $390 million for food security across 9 countries, helping maintain access to essential supplies amid global market disruptions. Trade finance support to the Cook Islands is also expected to commence soon as part of ADB’s broader support for vulnerable small island developing states.
Business
Research highlights need to empower tea smallholders for a climate-resilient future
A new study by researchers from the University of Sri Jayewardenepura and the Ministry of Irrigation argues that strengthening the knowledge and adaptive capacity of tea smallholders is critical to safeguarding the future of Sri Lanka’s tea industry in the face of climate change.
The study, titled “Enhancing Climate Resilience through Informal Education: The Case of Tea Smallholder Farmers in Sri Lanka,” was authored by Dr. Nuwan Gunarathne, Mahendra Peiris, Thilini Cooray and G.W. Dimalka Perera. It examines the growing challenges confronting tea smallholders and identifies practical measures that can help build a more resilient and sustainable tea sector.
Tea smallholders account for more than 74 percent of Sri Lanka’s total tea production, making them the backbone of one of the country’s most important export industries. However, many farmers are struggling with declining productivity and profitability due to labour shortages, limited technical knowledge, inefficient farming practices and the use of poor-quality agricultural inputs. These long-standing problems are now being exacerbated by climate change.
The researchers note that irregular rainfall patterns, prolonged droughts, rising temperatures and soil degradation are increasingly affecting tea yields and farmer incomes. They also point to inefficiencies in fertiliser use, observing that Sri Lanka currently applies nearly one kilogram of fertiliser to produce one kilogram of made tea, despite actual nutrient replacement requirements being significantly lower. This not only raises production costs but also contributes to environmental degradation.
According to the study, climate-smart agriculture and regenerative farming practices offer practical pathways to address these challenges. Techniques such as rainwater harvesting, micro-irrigation, drought-tolerant crop varieties, improved canopy management and organic soil enhancement can help farmers maintain productivity while reducing dependence on costly chemical inputs. Several locally developed innovations, including herbicide-free integrated weed management, deep envelope forking and stripe spreading of tea bushes, have already demonstrated promising results in improving yields, restoring soil health and enhancing resilience to climate stress.
However, the authors emphasise that technology alone is insufficient. Farmer education and capacity building are equally important.
Business
Sri Lanka lands a spot in elite Global Actuarial Boot Camp
‘Goodbye to guesswork, hello to hard numbers for a more secure financial future’
Sri Lanka has just secured a coveted seat at a high-powered global table – one where number-crunchers don’t just balance spreadsheets but help save economies from disaster. The country has been selected for the UNDP–Milliman Global Actuarial Initiative (GAIN), a kind of financial “special forces” training programme for developing nations.
When The Island Financial Review told an actuarial expert at a roundtable held at the Kingsbury Colombo on June 12 that it knew little about what an actuary does, this is how she explained it: “Think of actuaries as the fortune-tellers of finance. We use maths, data, and risk models to answer questions like: Will our pension system survive an ageing population? Can insurance handle a flood of climate disasters? For too long, Sri Lanka has lacked enough of these experts. GAIN aims to fix that.”
When asked to elaborate, she continued: “The initiative, a brainchild of the UN Development Programme and Milliman Inc., a global actuarial heavyweight, was launched in 2022 at the UN General Assembly. Since then, it has spread to 16 countries, mobilised over 185 Milliman volunteers, and delivered more than 32,000 hours of pro-bono brainpower – meaning, free expert insights. Now, it’s Sri Lanka’s turn.”
From 8–12 June 2026, Milliman ambassadors were on the ground, huddling with everyone from the Insurance Regulatory Commission and the Insurance Association to universities, chartered accountants, and local insurers. Their mission was to diagnose the country’s actuarial strengths and weaknesses – and then build a battle plan.
That plan takes the form of the Sri Lanka Actuarial Capacity Roadmap (2026–2028). It will spell out how to plug skills gaps, boost professional training, and apply actuarial smarts to national priorities like social protection and disaster risk financing.
As part of the programme, a two-day professionalism boot camp was delivered to members of the Actuarial Association of Sri Lanka (AASL) – the island’s official actuarial body, recognised by regulators in 2024.
The mission wrapped on 12 June with a stakeholder workshop to refine the roadmap, to which the financial media had also been invited to spread the word about the little-known but key number-crunchers. The core responsibility of actuaries is to ensure a future where Sri Lanka doesn’t just react to crises but calculates their odds – and beats them.
“This isn’t just about maths,” another AASL member told The Island Financial Review. “It’s about economic resilience, financial security, and sustainable development, powered by people who can see the future in a formula.”
The event reflected the need for a clear policy-level commitment to strengthening actuarial studies in Sri Lanka at national level, rather than allowing a handful of gifted math brains to go abroad and struggle through costly, self-funded qualifications to become actuarial experts.
By Sanath Nanayakkare
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