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Greg Jacobson shares his ‘Secrets to Creating an Outstanding Client Experience’

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Leading and globally acclaimed corporate trainer Greg Jacobson inspired business leaders with how to create better mindsets, positively transform businesses, and turning customers into lifelong loyal clients by establishing meaningful relationships at an exclusive event in Colombo.

“It is not just about selling a product or services but putting in the effort to make clients feel listened to, cared for, and important.” Jacobson said addressing the audience. He explained that the foundation for successful relationships is mutual trust, mutual respect, shared values, and common interests.

Greg Jacobson is the world’s leading quality of life strategist. This is achieved by focusing on emotional fitness and meaningful relationship-building. He has been personally mentored by Jack Canfield, Les Brown, Brian Tracy, Keith Cunningham, Jay Abraham, Tony Robbins, and many others. With years of experience as a mentor, consultant and speaker, Greg has taught hundreds of organizations and high-performing individuals to become better team players and achieve their objectives faster.

He has been featured on Fox Business, CNN, Bloomberg Business, and a myriad of other top news programs for his ability to produce stellar results for dozens of industries and several hundred clients including global business giants such as Marriott International, Sotheby’s, Andaz, the Ritz-Carlton, and Amazon.

Business leaders got an opportunity to learn how to create a culture where not just clients, but everyone from the front line workers to the C-suite executives feel totally cared for and special. “The frontline employees are the first point of contact with your clients, if you do not treat them well, they can very easily put your customers off. Always look for opportunities to prop people up and not to knock them down,” he said.

He emphasized the importance of empowering employees while focusing on client retention, not just top down but from bottom up.

Jacobson also shared tips on how to always receive nothing less than stellar 5-star reviews from every client, practices to immediately improve morale, and proven action strategies and systems that will greatly increase any company’s bottom line.

“Listening intently means, I intend to take what you said and act on it. This does not necessarily mean to be a problem solver but a solution provider. Also, listening intently helps to provide a highly personalized service, specific to each client,” he said are important elements for providing outstanding service. “Start by changing the way you think. Everything we do is based on what we believe and how we feel. Therefore it is important to train our brain to work for us and be comfortable with being uncomfortable, rather than being controlled by automatic thinking,” he said.

The programme was organized by Success Zante (Pvt) Ltd, a leading training and self-development event organizer in offering career, personality, and leadership training by international world renowned trainers and speakers such as Tony Robbins, Rajiv Talreja, Robert Kiyosaki, T. Harv Eker, Nas Daily, John De Martini, Indika Ramachandra and of course Greg Jacobson, and many others who are some of the best available anywhere.

“Greg Jacobson is a happiness and quality of life strategist.” Said Shuvo Hridayesh, CEO of Success Zante. “We believe in making a positive impact through world class teachings and take pride in providing opportunities where Sri Lanka can experience a global mentor such as Greg Jacobson, the international bestselling author of the book ‘Think Yourself Happy’.

“The feedback received was spectacular and everyone who participated received instantly-actionable skills and extremely useful insights on how to create opportunities for memorable and meaningful experiences that help to develop deeper relationships with both their clients as well as their team,” Hridayesh said.

Success Zante is all set to repeat the programme hosted by Greg Jacobson, on 30th of March 2022 at Jaic Hilton, due to popular demand. It is also a great opportunity for anyone who missed the initial programme and is interested in finding out the ‘Secrets to Creating an Outstanding Client Experience.’



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Private taxi operators at BIA call for speedy rental relief as tourist arrivals dwindle

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Tourists in SL: Dwindling numbers

Private taxi operators at Bandaranaike International Airport are calling for urgent rental relief, stating that they are struggling to sustain operations after paying nearly Rs. 19 million in monthly rental fees amid a sharp decline in tourist arrivals during the off-season.

The operators said tourist arrivals have dropped by nearly 80%, severely affecting their income and making it difficult to continue meeting high operational costs.

“Only a small number of tourists are now arriving at the airport, and a majority of them are being taken by metered taxi operators, who pay only around Rs. 700 per ride as fees to Airport and Aviation Services, an operator said.

According to the operators, the six long-standing private taxi service providers at the airport each pay monthly rentals ranging from approximately Rs. 2.9 million to Rs. 4 million. In addition, they are required to maintain a minimum a fleet of six vehicles along with dedicated airport staff.

“What we are requesting is a temporary reduction in monthly rental payments for around three to four months until tourist arrivals improve and the industry returns to normal, they said.

The operators noted that they have been operating at the airport for more than two decades, providing transport services to both local and international travelers, while metered taxi services entered the airport transport sector only about two years ago.

They also alleged that metered taxi operators have been granted more favourable operating conditions and questioned the process through which those operators were allowed to operate at the airport.

Operators argue that the present financial burden has become unsustainable, given the sharp drop in business volumes and what they describe as an uneven competitive environment within the airport transport system.

“What we are requesting is a 50% reduction in monthly rental fees for a period of at least three months, they said.

They also raised concerns about the quality and condition of some vehicles operated by metered taxi providers.

“Passengers are often unaware of the condition of some of these vehicles until they enter them, which can compromise safety standards, one operator claimed.

In contrast, the private airport taxi operators say they maintain newer vehicles and employ experienced, professionally trained drivers to ensure higher standards of passenger safety and service quality.

The operators warned that failure to address the issue could have wider economic and social consequences. The six service providers collectively employ around 250 staff, and continued financial pressure may lead to job losses and a reduction in organised airport transport services.

By Hiran H Senewiratne

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Refurbished AAC Call Box declared open

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The operation of Automobile Association of Ceylon(AAC) Call Boxes, in the past had provided yeoman service to many motorists including during the era of British planters. AAC services for members are a motoring security when they travel.

The Call Box in Nuwara Eliya was recently refurbished to provide a better and improved service to the Members in the area and the touring public. Now from this Call Box the motorists could get Road Side Assistance, Valuation Reports, Technical Advice and also issuance of International Driving Permits.

The refurbished Call Box at Nuwara Eliya was declared open by Dhammika Attygalle, President of the Association in the presence of S V Ganesh – Vice President, several Executive Committee members, Puthrasigamani, Life Member of the Association, Eng. C S Samarasekera of RDA- Nuwara Eliya, Devapriya Hettiarachchi, Secretary (AAC) and Eng. C L Liyanasuriya – Chief Engineer(AAC).

The services from the Nuwara Eliya Call Box are available from 8.00am to 5.00pm.

Call Technical Officer Sampath Madagama on 0767315696.

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Ceylon Chamber of Commerce to host Sri Lanka Climate Summit 2026

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From Risk to Opportunity: Mainstreaming Climate Action into Sri Lanka’s Growth Story

As climate rules tighten globally and investor expectations shift from commitment to compliance, climate action is now directly tied to trade, competitiveness, and access to finance. Against this backdrop, The Ceylon Chamber of Commerce will host the second edition of the Sri Lanka Climate Summit on 9 June 2026 at the Taj Samudra Hotel, convening policymakers, industry leaders, financiers, and technical experts to focus on pathways for integrating climate action into Sri Lanka’s growth story.

Held as a biennial platform, the Summit returns this year under the theme “From Risk to Opportunity: Mainstreaming Climate Action into Sri Lanka’s Growth Story.” While the inaugural edition in 2024 focused on building awareness and advocacy, the 2026 Summit shifts the conversation toward implementation, technical readiness, and compliance as climate-related obligations begin to directly influence access to markets, finance, and investment.

Rather than treating sustainability as a standalone agenda, this year’s discussions will explore how climate considerations are becoming embedded across core areas of business and economic decision-making, from infrastructure and trade to finance, governance, digitalisation, agriculture, and supply chains.

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