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Fairfirst Insurance settling claims in record time: Over 1,100 motor claims within one hour, every month

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Fairfirst Insurance has introduced a revolutionary virtual assessment technology enabling policyholders to conduct a self-inspection of the damage virtually – by converting their phone camera into video mode, a company news release said.

“Today via (this technology), Fairfirst has become the fastest claim settler in the country by assessing and settling motor claims instantly, thus enabling the company to settle 1,100 claims within an hour and 1,800 claims within a day on a monthly basis,” the release said.

It explained the company believes its core job is to settle claims and it does so efficiently by being fair and fast in its dealings so that people can get back to their day-to-day life. At a time where customers are used to claims being predominantly handled via an assessor visiting the accident site, this proactive approach set new standards in the market.

“The company redefined the whole claim settlement process by completely eliminating the time wasted at the accident site waiting for an assessor. Further, it fast tracked the claim settlement process by providing instant claims,” the release said.

This hassle-free process starts by customers calls being answered in under three seconds by a 24/7 Call Centre to guide them on expediting their claims. Thereafter, the claims experts come onboard to take on the process of handling all claim intimations virtually.

“Therefore, in the unfortunate event of an accident, the customer has to contact the Fairfirst Call Centre on 0112 428 428 who will connect the call through to the claims experts to start a video-based assessment of the damage on real-time basis. As this process is done through the help of smartphones and data connectivity, a customer’s claim can be assessed and paid in full in less than 10 minutes, depending on the nature of the damage,” the release said.

It said additional value-added services provided include a 24/7 island-wide free Roadside Assistance Cover along with access to more than 100 EasyFix garages island-wide for cashless repairs that come with a warranty.

The release said despite being a relatively young brand, Fairfirst Insurance has secured a strong foothold in the market while leading digital disruption in the industry. As testimony to its innovation, Fairfirst Insurance was recently awarded the ‘Best Online Insurance Company in Sri Lanka’ at the Global Banking & Finance Awards 2020.

Fairfirst also achieved the distinction of being the only Sri Lankan company to be listed in the ‘2020 Top Insurance Workplaces in Asia-Pacific’ by Insurance Business Asia – yet another global recognition for Fairfirst in Sri Lanka and coming on the heels of the ‘Most Innovative’ award across the Fairfax Group of Companies located around the globe while also being featured as one of the youngest brands in the ‘Top 100 Brands Directory in Sri Lanka 2020’.

Fairfirst Insurance is part of the Canadian based Fairfax Group. Fairfax, through its subsidiaries, has an international insurance and reinsurance business with a global underwriting reach, longstanding relationships and a broad product range. Fairfax has a strong foothold in the growing insurance and reinsurance markets of Southeast Asia, Eastern Europe, the Middle East, and Brazil.



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Aitken Spence concludes FY26 on a strong note, recording a 18% growth in PBT to Rs. 12.8 bn

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Ms. Stasshani Jayawardena Chairman/ Chairperson of Aitken Spence PLC

Aitken Spence PLC, a leading conglomerate with a diverse regional presence, recorded a strong Profit Before Tax (PBT) of Rs. 12.8 billion for the year ended March 31, 2026. The strength of the Group’s diversified portfolio was clearly demonstrated during the financial year, with overseas operations contributing 61% of total profits. This growing international presence continues to enhance earnings resilience, reduce concentration risk, and unlock multiple avenues for growth across markets and sectors.

The Group’s share of profits from equity-accounted investees increased significantly, by 46%, to Rs. 2.3 billion, driven by stronger contributions from the Port City BPO venture, as well as improved performance in the Group’s plantation and bunkering operations.

Profit after tax rose to Rs. 9.1 billion, representing a 27% increase over the corresponding period last year, with Rs. 6.8 billion attributable to equity holders of the Company.

The Group’s Tourism sector demonstrated a substantial improvement, recording a PBT of Rs. 7.9 billion for the year ended March 31, 2026. It is noteworthy that the Group’s Tourism sector emerged as the key contributor, accounting for 61% of the Group’s total contribution. The improvement in the Tourism sector’s performance was supported by stronger tourist arrivals across destinations, higher occupancy levels, and improved room rates during the year. The sector also benefited from lower interest costs, which contributed to the growth in profitability. The destination management segment also delivered a strong performance, navigating a challenging local industry environment during the financial year, while benefiting from the continued recovery in global travel and increased inbound tourism.

The Group’s Maritime & Freight Logistics sector achieved a PBT of Rs. 4.7 billion for the year ended March 31, 2026, driven primarily by the maritime and port segment. The sector operated in a challenging global environment, with escalating pressures toward the latter part of the year impacting overall performance. Despite these headwinds, port operations demonstrated healthy growth in both revenue and earnings, supported by increased operational activity. The integrated logistics segment recorded stable revenue levels, and the newly commissioned warehouse complex demonstrated encouraging progress in its initial phase of operations. However, these gains were partially offset by softer performances in the transport and distribution segments.

The Services sector delivered a marked improvement in profitability during the year, with profit before tax rising sharply to Rs. 1.2 billion, supported by the continued scaling and maturity of the portfolio. The Group’s BPO services segment recorded strong growth, driven by expanded operations and a growing client base, while the Group’s elevator agency improved volumes, and the property management segment delivered a steady performance. However, this was moderated by weaker outcomes in the Group’s insurance and money transfer segments.

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Value Network Ventures’ USD 4 mn carbon investment puts SL’s mangroves on global climate map

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Founding fathers of the mangrove project.

At a time when Sri Lanka was grappling with economic uncertainty, dwindling foreign reserves and an urgent need for foreign investment, a little-publicised environmental initiative quietly attracted nearly USD 4 million into the country through an innovative carbon-financing mechanism centred on mangrove restoration.

The project, implemented by TCP Lanka (PVT) Ltd. under the leadership of conservationist Thushan Kapurusinghe, has already restored approximately 3,000 hectares of mangrove ecosystems across Sri Lanka’s coastal belt, making it one of the largest nature-based carbon sequestration initiatives undertaken in the country.

Kapurusinghe, chairman of TCP Lanka (PVT) Ltd, said the investment originated from VNV, a Singapore-based project development company specialising in carbon-financing ventures linked to ecosystem restoration.

According to him, VNV sought a credible local partner capable not only of planting mangroves on a large scale but also of maintaining them over decades to ensure the generation of verifiable carbon credits.

“This is not a conventional tree-planting programme where saplings are planted and forgotten. Carbon-financing projects require long-term commitments because the trees must survive, grow and continue absorbing carbon dioxide from the atmosphere if carbon credits are to be generated and traded internationally, he explained.

The project commenced in 2021, during a period when Sri Lanka was facing severe economic challenges compounded by the lingering effects of the COVID-19 pandemic.

In 2021, TCP Lanka (PVT) Ltd. signed an MoU with the State Ministry of Coast Conservation and Low-Lying Lands Development (CCLD). The Secretary of the Coast Conservation Ministry officially requested the Director General of the Coast Conservation Department to appoint a liaison officer to coordinate this project with TCP.

Prematilake (the appointed CCD officer) organized several meetings in the districts of Kalpitiya, Mannar, Jaffna, Trincomalee, Batticaloa, and Ampara to create awareness about this project and seek their assistance. These meetings were attended by officers from government agencies such as the Forest Department, Coast Conservation Department, Central Environmental Authority (CEA), Department of Wildlife Conservation, Department of Fisheries, and others. Furthermore, the Secretary of the State Ministry of Coast Conservation organized several meetings in 2021 and 2022 with officials from the relevant ministries and departments.

It represented a rare example of climate finance flowing directly into large-scale ecosystem restoration while simultaneously creating employment opportunities and strengthening environmental resilience.

Initially conceived as a 500-hectare initiative, the project rapidly expanded following consultations with government agencies. Officials encouraged the expansion of the programme after recognising its potential to attract foreign investment while restoring degraded coastal habitats.

Following discussions between TCP and the VNV, the project was progressively enlarged first to 1,000 hectares and eventually to 3,000 hectares, significantly increasing the scale of investment.

The restored areas span several districts, including Puttalam, Kilinochchi, Mullaitivu, Trincomalee, Batticaloa and Ampara, covering some of Sri Lanka’s most ecologically significant coastal landscapes.

What makes the initiative particularly noteworthy is its registration under VERRA, one of the world’s leading carbon standards organisations. VERRA certification is regarded as a critical prerequisite for projects seeking access to international carbon markets, as it provides globally recognised methodologies for measuring, monitoring and verifying carbon sequestration.

Kapurusinghe noted that carbon financing differs fundamentally from traditional donor-funded environmental projects. Investors provide capital upfront for restoration activities with the expectation that future carbon credits generated by the restored ecosystems will eventually offset their investment and generate returns.

“The concept is straightforward. Investors provide the funds needed to restore degraded ecosystems. As the mangroves grow, they remove carbon dioxide from the atmosphere and store it. That stored carbon can then be converted into certified carbon credits that are sold in international markets,” he said.

Mangroves are among the most efficient natural carbon sinks on Earth, capable of storing several times more carbon per hectare than many terrestrial forests. Beyond carbon sequestration, they provide critical ecosystem services including shoreline protection, fisheries enhancement, biodiversity conservation and climate adaptation benefits for vulnerable coastal communities.

The project’s significance extends beyond environmental restoration. It also demonstrates how natural ecosystems can become economic assets within the emerging global carbon economy.

By Ifham Nizam

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Toastmasters across Sri Lanka unite for a conference of transformation, inspiration and progress

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Ovation 2026 – Annual Conference of District 82 Toastmasters International

District 82 Toastmasters International concluded its flagship annual conference, Ovation 2026, on 16th and 17th May at Shangri-La Colombo. Themed “Tides of Transformation,” the two-day event brought together communicators, leaders, professionals, entrepreneurs, educators, and change-makers from across Sri Lanka and the wider region, marking what many attendees described as one of the most energising gatherings the district has seen in recent years.

Recognised as one of the highest-performing Toastmasters districts globally, District 82 represents Sri Lanka, the Maldives, and the British Indian Ocean Territory. Ovation 2026, chaired by DTM Mario de Silva, served as the district’s premier platform for celebrating excellence in communication, personal growth, and leadership. The conference was powered by Home Lands, with support from a strong lineup of corporate partners including Janatha Steels, Nestlé, Maliban Biscuit Manufactories, A J Medichem International, New Anthoney’s Farms, Jayes Investment, and Zorro Tapes.

The conference opened with a keynote from K R Ravindran, Past President of Rotary International, who spoke on character-driven leadership and the importance of integrity in today’s world. The programme continued with impactful sessions from Rasini Bandara on resilience and mental strength, and Michelle de Silva on authenticity and purposeful leadership. A panel discussion titled “The Human Touch in a Digital Age,” featuring Sanali Kaushalya, Mevan Peiris, and Sanjaya Elvitigala, moderated by DTM Gayathri Liyanage, explored what it means to lead with empathy in an increasingly technology-driven world.

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