News
Emojot brings global CX visionary Bradford Smith to inspire Lankan business leaders
In a move to reshape Sri Lanka’s customer experience (CX) landscape, Emojot hosted global CX expert Bradford Smith, CCXP, for two exclusive leadership forums held at The Kingsbury, Colombo, on Sept 23 and 26
Smith — Founder & President of Vector Business Navigation and President of the Consortium for Service Innovation — is a globally recognized authority on customer experience. Invited by Emojot, he engaged senior executives from sectors including hospitality, healthcare, retail, banking, insurance, and telecommunications, sharing insights on how CX drives profitability, loyalty, and long-term brand value.
During the sessions, Smith underscored that every customer interaction represents a “moment of truth,” where simplicity, empathy, and design-led thinking define exceptional experiences. He stressed that emotionally resonant brands command stronger loyalty and higher perceived value.
The forums also explored how AI and emotional intelligence can transform customer engagement into a shared organizational purpose.
Emojot’s Founder and CEO Dr. Shahani Markus said the initiative reaffirmed Emojot’s commitment to empowering enterprises to “listen intelligently, act insightfully, and connect emotionally.”
“Every successful brand connects through emotion,” Dr. Markus noted. “This was about making that connection stronger, smarter, and more human.”
Prime Minister Dr. Harini Amarasuriya met with the Managing Director of the International Monetary Fund (IMF), Dr. Kristalina Georgieva, at Temple Tress on the 17th of February
Dr. Georgieva, commended the Government’s efforts in stabilizing the country’s economy and in managing recent economic and natural shocks. She noted that Cyclone Ditwah had caused severe impacts, especially on economically vulnerable communities, underscoring the importance of targeted support and resilience-building measures.
The Prime Minister expressed appreciation for the IMF’s continued support to Sri Lanka, particularly in the aftermath of Cyclone Ditwah. The PM further emphasized that real economic recovery and development must directly benefit the economically vulnerable groups and ensure inclusive growth, highlighting the need for Sri Lanka to attract quality and sustainable investments, particularly in the tourism sector.
The importance of reforming the education system to focus not only on knowledge acquisition but also on skills development and employability was also discussed
The meeting was attended by the Chief of Staff of the IMF Managing Director Andreas Bauer, Director, Asia and Pacific Department, Dr. Krishna Srinivasan Division Chief (Strategic Communications), Communications Department, Pierre Mejlak Resident Representative for Sri Lanka Dr. Martha Woldemichael, Governor of the Central Bank of Sri Lanka Dr. P. Nandalal Weerasinghe, and Deputy Governor Dr. C. Amarasekara, Secretary to the Prime Minister Pradeep Saputhanthri and Additional Secretary to the Prime Minister Ms. Sagarika Bogahawatta.
[Prime Minister’s Media Division]
The Cabinet of Ministers approved the resolution forwarded by the Minister of Health and Mass Media to relocate the Deniyaya Base Hospital after constructing a new hospital with a capacity of 300 beds at an estimated cost of Rupees 6,000 million.
The Southern Provincial Department of Health has acquired a plot of land in Handford estate which is approximately 03 kilometres away from the town for this purpose.
News
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The Cabinet of Ministers granted approval for the resolution furnished by the Minister of Rural Development, Social Security and Community Empowerment to instruct the Legal Draftsman to draft a bill to legally empower the implementation of ‘Praja Shakthi’ (Strength of the Community) poverty alleviation national movement
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