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Customer Service in a Septic Isle

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Part Two

by Michael Patrick O’Leary

A man waiting in a bus queue is anxious about an aggressive, unleashed dog who is continually barking at him and intimidating him. He says to the man next to him in the queue, “Does your dog bite?” “Naah,” says the man. At this point, the dog bites the first man savagely on the calf. “I thought you said your dog doesn’t bite!” “Not my dog, mate.”

The Land of the Shifting Buck

In Part One I described how our silver anniversary excursion was marred by having to stand for the whole of our train journey and then being locked out of our apartment in Bath.

It was only after we had boarded the train at Paddington that we discovered that the train had been reduced from nine coaches to five and that all seat reservations had been canceled. We had to stand in a crowded corridor for the entire journey of two and a half hours with unmasked people breathing in our faces. If we had been told before boarding that the train was being truncated we could have made the informed decision to wait for the next train as we were only committed to the 14.02 because of our seat reservations which were now void. There are normally 52 trains per day travelling from London Paddington to Bath Spa.

Not My Dog, Mate

The “train manager” (in my far-off youth, they were called “conductors”) was apologizing for the inconvenience throughout the entire agonizing journey and advising passengers to seek a refund from GWR (Great Western Railways). I claimed a refund but was not surprised when GWR said compensation was not their responsibility. “We’re unable to process a refund for a ticket that wasn’t bought from GWR. If you bought your tickets via another retailer, you will need to contact them directly. I can see from the tickets you attached, that it was purchased via Trainline, so you would have to submit a refund via the Trainline website for unused tickets by following the link below.”

My situation exemplified the great Ponzi Scheme that is privatization, the fragmentation of public services and the evasion of responsibilities to the public that comes with outsourcing. Trainline (which, I believe started as a Branson company) said: “Sorry, this booking cannot be cancelled or refunded. This could be because of fare type, validity period or expiry.” There seems to be no way of contacting Trainline to get a clarification of this gnomic utterance. It does not seem possible to discuss the specifics of the situation with an individual human being. Entities morph into each other and span the globe in impregnable hidey-holes.

Complete and Utter

After our trip, I started receiving letters from a company called Complete Savings. I ignored them at first because I had never heard of them and thought it must be scam. The letters said that they had tried contacting my email address without success. I had no record of this. I check my junk mail frequently. When I saw that they had taken £15 from my account I decided I needed to contact them. This is the reply I got: “We confirm receipt of your request. We are currently receiving a high volume of queries and it may take us up to seven working days to respond to your email. We sincerely apologise for any inconvenience this may cause and can assure you we are doing our best to get back to you as soon as possible.”

I waited well over seven days without getting a reply, so I wrote again. This was the reply: “Our records show that you or someone with access to your credit/debit card completed an online transaction with Trainline. After your transaction, you were offered the opportunity to join the Complete Savings programme with a £16.87 cash back voucher and a 30 day free trial. Immediately next to the offer, the offer and Billing Details were displayed. By entering your name, postal code, selecting the relevant postal address from the drop down list, inserting your credit or debit card details and then clicking on the ‘yes’ button to accept the offer, you authorised us to charge the monthly membership fee of £15 to the credit card or debit card that was provided after your free trial period ended.”

I did indeed buy tickets from Trainline but have no recollection of agreeing to anything else. I got my £15 back. There is a popular programme on TV called “Rip-Off Britain”

Never Explain, Never Apologise

Common sense suggests that GWR should bear the responsibility. It was GWR, not Trainline, that cut the train from nine coaches to five. Trainline is just an intermediary that brokered the ticket sale. GWR has operational responsibility for physically running the material entities that we know as “trains”. It was GWR that failed to keep us informed of the situation which led to the truncation of the train. This all shows an appalling, but not surprising, contempt for the paying customer.

Rail workers are currently striking to counter the effect of inflation on their wages as they struggle to meet their energy and housing costs. John Major did to the railways of Britain what he did to Edwina Curry. Government ministers have the Galle Face to blame the rail unions for the fragmentation of rail services and maintenance that was solely caused by government policy of privatisation and outsourcing. The GWR “train manager” gave industrial action as the reason for shortening the train. This is what will come to be categorised as a “Liz Truss apology”. The sub-text is that we should be grateful that GWR had gone to so much trouble not to disappoint us by cancelling the train altogether. The railways used to be run for the benefit of the travelling public. They are now run for the profit of share holders. Mick Lynch of the rail union is the one with the rational arguments.

Railway Company Condemns Trafficking

When I applied for a refund, I received a communication from GWR which said at the bottom “My pronouns are she, her and hers.” There is also something about working together to end domestic abuse. GWR is part of an international conglomerate known as FirstGroup plc. In FirstGroup’s mission statement it says: “At FirstGroup we are committed to conducting our relationships to the highest ethical and moral standards and acting with integrity and professionalism in all our activities. This is in line with our corporate values and the expectations of our colleagues, customers and other stakeholders. It includes the prevention of modern slavery and human trafficking in all its forms and extends to all business dealings and transactions in which we are involved, regardless of location or sector.”

I am proud to be politically correct or “woke” if that means sensitivity to others. Widespread use of the term politically correct began as a pejorative term suggesting the Stalinist orthodoxy of left wingers. The red-faced ranting right claimed sole ownership of Common Sense. All else was mere ideology. The term Political Correctness, used by the right, means “excessive deference to particular sensibilities at the expense of other considerations”. The term “politically incorrect” came into use as implicit self-praise by the Gammon class, indicating that the user was not afraid to speak plainly. Some might say they were just rude and insensitive.

I am against sin. Domestic violence is a bad thing and should be prevented or punished. Slavery and human trafficking are to be abhorred. The human trafficking in which a railway company should be interested is that which involves getting me and other paying customers from A to B, or in this particular instance, from London Paddington to Bath Spa, on time, in reasonable comfort and at a fair price. GWR failed to do that for me and their stance on domestic violence, modern slavery and pronouns is of no relevance to my situation.

The Customer Is the Enemy

I used to write monthly columns on customer service for two Sri Lankan business magazines and a Gripe Corner for a Sunday newspaper. A common theme was corporate hogwash, systems designed to deter the complainant and a tendency to blame the customer. “The customer is always right” used to be the motto. These days it is “nobody else has had a problem. It must be something about you.”

A new weapon in their armoury is the smart phone. In the past, organizations as big as Amazon would be quite blasé about refunding large amounts of money, but today one is asked to provide screen shots and photos over complaints relating to footling amounts. We live in a world dominated by apps and it is difficult for appless, hapless people who are not tech-savvy to negotiate it.

Something that I found amusing – I have a warped sense of humour. The group of which my rental company was a member asked me to provide a review of the accommodation. I provided a balanced and fair assessment, listing the many positive aspects of our stay. I felt duty bound to mention the problems we encountered, mainly the fairly big thing of our joining the homeless of Bath because we were locked out of the apartment that we had paid good money for, but some other mundane issues also. My review was posted on the website with the negative aspects omitted.

I wrote to the rail Ombudsman complaining about GWR, but, to date, have not received even an acknowledgement. The UK’s new prime minister is calling for more growth and proposes further deregulation. It was not too much regulation that got the country into its present parlous state. Customers are likely to get even less protection in the future. I wrote to my excellent Labour MP, Steve Reed, and he got me an apology from the Managing Director of GWR and a full refund. I look forward to the day when Steve becomes Minister of Justice. There is a shortage of justice in Britain today.

“Have you got a photo or a screenshot to prove what you allege? Otherwise you must be a liar.” No admittance of fault. Deniability. Circle the wagons. Repel all boarders. How do we blindside the customer?



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Universities, as centres of learning, must not be politicised

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Prof. Goonesekere at the launch of the G. L. Peiris Trust

“They must foster the abiding values of freedom of thought and expression, respect and tolerance for viewpoint difference …”

Address recently delivered by Professor Savitri Goonesekere,
former Vice-Chancellor and emeritus Professor of Law of the university of Colombo,
at the establishment of the Prof. G.L. Peiris Trust for Legal Education and Research.

Thank you, Professor Peiris, for inviting me to speak this evening at an event to announce the endowment that is being made to the University of Colombo and the Sri Lanka Law College as the G. L. Peiris Trust for Legal Education and Research.

You and I have walked the corridors of this beautiful building as Vice Chancellors of this university. The walls of the Senate Room carry our portraits, but do not reflect the experiences that we have had in that capacity. We worked in this institution and chaired Senates and Councils. These fora were places that gave us an opportunity to respect viewpoint differences that were shared in an environment of collegiate connectivity, often in challenging times, when violence in armed conflict was a lived experience for all Sri Lankans.

This is also an occasion to share with this audience a day in this building when you had to confront the horror of the assassination of your predecessor, Professor Stanley Wijesundere, just across from your office. This was summary justice by the then JVP for taking decisions in academic bodies of the university in medical education. I was at the time Dean of the Faculty of Humanities and Social Sciences at the Open University in Nawala. Yet we connected across Universities, supported each other to cope with those dark times. You, as Vice-Chancellor of this University, and my Vice-Chancellor, the late Professor Dayantha Wijesekere, collaborated to network and respond to violence against staff and students from non-state and state actors. University Teachers for Human Rights was born at this time with the support of both Vice-Chancellors.

Some years later, as I walked up the stairs of College House, on what I expected to be a routine day, a colleague ran down that staircase to say that a former student and cherished friend, Dr. Neelan Tiruchelvam, had just been assassinated. Devastated as I felt, I had no inhibitions in speaking later at his funeral, in what had been a political assassination. I did not have to ask for permission from the University Council to do so.

Today, freedom of thought and speech in academic institutions is being challenged in the United States and our own country in restrictive norms on governance of public institutions. These events of the past and that history are an eloquent reminder that Universities, as centres of learning, must not be politicised. Rather, they must foster the abiding values of freedom of thought and expression, respect and tolerance for viewpoint difference, and bring that voice to both University fora and the public domain. In those times, professors and law teachers did not have to explain to Vice-Chancellors and Deans why they expressed views within and outside Universities on issues of public concern.

Today is a day to also recall Professor Peiris’s own scholarship in the area of public law and particularly on freedom of speech and expression that preceded the dramatically different career path he chose to take. That scholarship will now be available to generations of law students, teachers and lawyers, as well as others, hopefully inspiring an understanding and reflection on fundamental legal principles and concepts that can contribute to the wellbeing and sustainable development of a nation.

The literature and your scholarship that will be shared through the G.L. Peiris Trust will also hopefully be a reminder that “one must know the law as it is, to comment on what it should be”. For your early scholarship is very much in the tradition of analytical positivism that you and I were immersed in as students of the one and only Law Department in Peradeniya and later in this university. We pulled what are called “all-nighters”, as students and teachers, reading in our rooms or in that wonderful library in Peradeniya, referring cases, statutes, Grotius and Voet, the jurists of Civil Law, and of course the great Common Law and Civil Law scholars like Ivor Jennings, H. L. A. Hart, and R.W. Lee.

Professor Peiris, as you all know, came into the University with a stellar record from that institution near the Indian Ocean, where, (as loyal Royalists would have it), scholar students were not the norm. Coming into a University with a scholar’s record does not necessarily translate to a stellar University career. Professor Peiris, with his prodigious capacity for academic work, clarity of thought and writing, thrived in that new learning and teaching environment. He made history in the Law Department, winning every scholarship awarded and graduating at that time with the much prized first-class honours degree. I myself was a young law teacher at the time, and recall that it was impossible to grade GL’s papers with any grade but an A. The length of those contributions, of course, required exhausting attention, and I think taught his teachers to learn how to read carefully. My young grandchildren cannot read a long email from me today without missing a lot of its content!

The G. L. Peiris Trust will provide readers with a rich range of literature on a phenomenal diversity of laws in this country, with comparative jurisprudence from Civil and Common Law countries. If the Rule of Law in a democracy is to be maintained and strengthened, we must reflect on the fact that analytical positivist scholarship is not irrelevant in our times. It is that University tradition that was nurtured in the early post-independence and post-colonial era in Sri Lanka and Civil and Common Law countries that created the foundation for the great later jurisprudence in our own courts and in India. This is especially evident in important areas of public law, including constitutional law and human rights. Justices like A. R. B. Amerasinghe and Mark Fernando and lawyers like Mr. H.L.de Silva and my late husband, R. K. W. Goonesekere, were all alumni connected to this University. Their contribution to jurisprudence and legal reform in this country was nurtured in halls of learning that recognised that we must learn the law as it is, to understand what it ought to be. Professor Peiris himself demonstrates that heritage in his later work on public law and in contributing with another distinguished alumnus, the late Neelan Tiruchelvam, to the draft Constitution of 2000. I hope that the G. L. Peiris Trust will also include papers relating to that work, the best draft Constitution to date, abandoned in what has now become the norm of adversarial politics.

The long overdue institutional connection between university academia and the Law College that is made through the G .L. Peiris Trust is welcome. The Principal of the Law College, Prasantha Lal de Alwis, PC, an alumnus of our Law Faculty, has given leadership in creating a new path that must benefit both institutions.

In my time, students and teachers did not connect outside the halls of learning in later life as Sirs/Madams in perpetuity. They became and interacted as colleagues. As a former teacher, colleague, and Vice-Chancellor of this University, thank you, GL, for this generous endowment. May it be a valued institutional legacy that will inspire commitment to, and understanding of, the Rule of Law in a country that will always be a Democracy.

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The silent hunters: Why Sri Lanka’s spiders matter

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Genus - Plesiophrictus

By Ifham Nizam

They are everywhere, yet most of us hardly notice them. In the corner of a garden, beneath a leaf, across a paddy field, inside a forest or quietly occupying an old tree, spiders are constantly at work.

They may be tiny enough to escape the human eye or large enough to command attention, but beneath their often-misunderstood appearance lies an ecological workforce that performs one of nature’s most important jobs.

They hunt

And in doing so, spiders help keep insect populations under control, strengthen food webs and contribute to the delicate ecological balance upon which both natural ecosystems and agriculture depend.

For Sri Lanka, a country celebrated for its extraordinary biodiversity and high degree of endemism, the world of spiders is particularly fascinating. Yet it remains one of the lesser-known chapters of the island’s natural history.

Field biologist and researcher Dr. Ranil Nanayakkara has spent years helping to open that chapter.

His work on Sri Lanka’s spiders, including the spectacular tiger spiders of the genus Poecilotheria, has demonstrated that there is much more to these creatures than the fear and suspicion with which they are often regarded.

Nanayakkara has been involved in the description and documentation of several remarkable Sri Lankan tarantulas, including Poecilotheria rajaei and Poecilotheria srilankensis, as well as Chilobrachys jonitriantisvansickleae. His research has also taken him into the less-studied corners of Sri Lanka’s biodiversity.

His approach is significant because the story of Sri Lanka’s spiders is not simply a story about unusual or frightening creatures. It is a story about ecosystems.

Nature’s pest controllers

A spider sitting motionless in a web may appear inactive, but its ecological role can be anything but passive.

Spiders are predators, feeding predominantly on insects and other arthropods. Across an agricultural landscape, this makes them natural allies of farmers.

Moths, beetles, flies, grasshoppers, leafhoppers, planthoppers and many other insects become part of the prey base of different spider species.

Some spiders wait patiently in intricately constructed webs. Others actively hunt across leaves, vegetation and the soil surface. Jumping spiders stalk their prey with remarkable precision, while wolf spiders move across the ground rather than depending on webs to capture food.

Different species therefore occupy different ecological niches.

Together, they form an army of natural predators.

This is why the presence of spiders in a paddy field or vegetable plot should not automatically be interpreted as something undesirable. On the contrary, their presence may be an indication that a functioning predator community is at work.

Nanayakkara’s own publication, An Introduction to Common Spiders of Sri Lanka, was designed partly to introduce the public and research community to these frequently overlooked animals.

The book covers spider morphology, natural history and Sri Lankan spider families, while highlighting their importance as biological control agents and bioindicators.

The invisible service

There is an important ecological service taking place every day that does not appear on an agricultural balance sheet.

A spider catches an insect.

Then another.

And another.

Multiply that interaction by thousands of spiders across thousands of hectares and the ecological significance becomes enormous.

Unlike a pesticide, a spider does not need to be manufactured, transported, mixed or sprayed. It does not require a farmer to purchase another container or return to the field with a spray machine.

It simply performs its ecological role.

That does not mean spiders can replace all forms of pest management. Rather, they can form one component of integrated pest management, in which natural predators, parasites, cultural practices and carefully targeted interventions work together.

The objective should not necessarily be to create an agricultural landscape in which every insect disappears.

It should be to create one in which pest populations are kept below damaging levels through a functioning ecological system.

When pesticides kill the allies

This is where the story takes a darker turn.

Broad-spectrum insecticides are designed to kill insects, but the ecological world does not always recognise the distinction between a farmer’s target species and a beneficial predator.

When chemicals are applied indiscriminately, spiders and other predatory arthropods can also be affected.

The consequences can be surprisingly complex.

A pesticide application may reduce a crop pest rapidly. But if it simultaneously reduces the predators that feed on that pest, the field may lose part of its natural defence system.

As surviving pest populations recover, farmers may again reach for the sprayer.

The result can become a vicious circle: fewer natural predators, greater reliance on chemicals and repeated disruption of the ecological relationships that once helped regulate pest populations.

Pesticides can also move beyond the field through runoff, spray drift and other pathways, potentially affecting surrounding vegetation, wetlands and waterways.

The real cost of chemical-intensive agriculture, therefore, cannot always be measured simply by the price of a bottle of pesticide.

There can be an ecological cost that remains invisible.

A paddy field is more than a crop

Sri Lanka’s paddy fields are often viewed through the lens of production: acreage, yield, irrigation, fertiliser and harvest.

But look more closely and another world emerges.

Between the rice plants are insects. In the water are aquatic organisms. Along the bunds are grasses and other vegetation. Amphibians move through the landscape. Birds forage. Reptiles pass through.

Microorganisms work beneath the surface.

And somewhere among the vegetation, spiders wait.

The paddy field is therefore not simply a food-production unit. It is an ecosystem.

Field margins, bunds, grasses and neighbouring vegetation can provide shelter and alternative habitat for spiders and other beneficial organisms. Maintaining this ecological complexity can help predator populations persist and recolonise cultivated areas.

Poecilotheria sp.

Destroying those refuges or exposing them repeatedly to chemicals can simplify the ecosystem and weaken its natural resilience.

The spectacular world of tiger spiders

If ordinary garden spiders are largely invisible to the public, Sri Lanka’s tarantulas are impossible to ignore.

The genus Poecilotheria, commonly known as tiger spiders or ornamental tarantulas, includes some of the island’s most spectacular arachnids.

Their intricate patterns, extraordinary size and specialised lifestyles have made them subjects of scientific fascination.

Nanayakkara’s work brought international attention to this hidden world.

One of the best-known examples is Poecilotheria rajaei, a tarantula described from northern Sri Lanka after specimens were encountered during field surveys. The species was formally described in 2012 by Ranil Nanayakkara and co-authors.

The story illustrates something important about biodiversity research: discovery does not necessarily begin in a sophisticated laboratory.

Sometimes it begins in a forest.

Sometimes it begins with a local observation.

And sometimes it begins when a field researcher is willing to look closely at something that most people would rather avoid.

Another remarkable chapter came with Poecilotheria srilankensis, described from Belihuloya in 2019. The research documented another arboreal tarantula from Sri Lanka and added to understanding of the island’s highly distinctive Poecilotheria fauna.

Nanayakkara and his collaborators have also documented Chilobrachys jonitriantisvansickleae, a tarantula associated with a fragmented forest patch in Sri Lanka’s wet zone.

Poecilotheria smithi

These discoveries are not merely additions to a scientific list.

Each species raises questions.

Where does it live?

What does it eat?

How large is its population?

What habitat does it require?

How isolated are its populations?

What happens when its forest disappears?

The blue surprise in the forest

Perhaps nothing illustrates the richness of this hidden world better than the discovery of a striking blue tarantula in Sri Lanka’s rainforests.

The species, Chilobrachys jonitriantisvansickleae, was found in an isolated patch of southwestern rainforest surrounded by tea and rubber plantations. Its vivid blue colouring helped attract attention to an animal living in a highly fragmented landscape.

It is an important reminder that biodiversity does not always survive in vast wildernesses.

Sometimes it survives in small fragments.

And when a species is closely associated with a particular habitat, the destruction of even a relatively small area can have disproportionate consequences.

Beyond fear

One of Nanayakkara’s important contributions has been to make spiders accessible to people who may otherwise never look beyond their reputation.

His books, including An Introduction to Common Spiders of Sri Lanka and Poecilotheria – “Tiger Spiders” of Sri Lanka, have helped bring information about these animals to a wider audience. His Tiger Spiders of Sri Lanka focuses on the identification, habitats, behaviour and conservation of Poecilotheria.

The challenge is not simply scientific.

It is cultural.

For generations, spiders have often been associated with fear, danger and something that should immediately be killed.

But understanding changes attitudes.

Once a spider is seen as a predator rather than a pest, its role begins to look different.

Once a tarantula is understood as a specialised inhabitant of a particular forest habitat, destroying that habitat becomes a conservation issue rather than merely a matter of removing an unpleasant creature.

Small predators, enormous consequences

Spiders are also prey.

Birds, amphibians, reptiles and other animals depend on arthropods as part of their diets. Spiders consequently occupy several positions in food webs: they are predators of insects and, in turn, food for other animals.

Their disappearance can therefore create effects that travel through an ecosystem.

This is why biodiversity conservation cannot focus exclusively on elephants, leopards, birds or other charismatic wildlife.

The ecological machinery of a forest is also made up of creatures that are small, obscure and rarely photographed.

Some may never make the headlines.

But remove enough of them and the system changes.

A call to look closer

Sri Lanka still has much to learn about its spiders.

Taxonomy remains fundamental. Before conservationists can determine how a species is faring, they need to know what species exist, where they occur and how they differ from one another.

Field research is equally important because many species cannot be understood simply by examining specimens in collections.

Their habitats, behaviour, prey, reproduction and relationships with other organisms all matter.

Nanayakkara’s research illustrates the value of this patient field-based approach. His work has contributed to the documentation of Sri Lanka’s lesser-known biodiversity and to the scientific understanding of spiders that had previously received little attention.

But perhaps the larger lesson is even simpler.

Nature does not waste species.

The spider spinning a web beside a paddy field, the hunter moving through the undergrowth and the spectacular tarantula hidden in a forest tree are all pieces of a much larger ecological puzzle.

Protect the predators

Conserving spiders does not mean protecting every individual spider from every natural threat.

It means protecting the ecosystems that allow spider populations to survive.

It means reducing unnecessary pesticide use.

It means encouraging integrated pest management.

It means maintaining vegetation around agricultural fields, protecting forest fragments and conserving wetlands and streams.

It means giving farmers the knowledge to recognise that some of the creatures living among their crops are not enemies at all.

They are allies.

For Sri Lanka, there is another urgent reason to look more closely.

The island’s biodiversity is exceptional, but its habitats are increasingly fragmented and altered. The loss of specialised habitat can be particularly serious for species with narrow ecological requirements.

The work of researchers such as Dr. Ranil Nanayakkara reminds us that discovery and conservation are inseparable.

We cannot protect what we do not know.

And we cannot appreciate what we have never learned to see.

The next time a spider appears in a garden, on a paddy bund or quietly beneath a leaf, perhaps it deserves something more than a broom or a spray can.

It may be doing what nature designed it to do—hunting, regulating and maintaining balance.

For millions of years, spiders have been doing this work without asking for recognition.

Perhaps it is time we gave them some.

When we protect the predators, we protect the balance.

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West Asian conflict undergoing manifold complications

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Captain Machchhar; heroism in the skies.

Israeli Prime Minister Benjamin Netanyahu’s message to Israel’s enemies was blunt and stark.‘We’re going to win; we have no choice.’ He said so while the majority of attendees at a recent UN General Assembly session walked out of the conference hall when the Israeli Prime Minister took the podium; many of them booing in derision.

Those commentators who have been studying Israel’s handling of her enemy states over the decades are unlikely to dismiss the entirety of Netanyahu’s address as rhetoric. The general pattern has been for the Israeli state to stand up firmly against its enemies in the battle field. On most occasions, these adversaries have been beaten back.

It is also little realized in particularly the Southern hemisphere that Israel, for the most part, could defend herself without much US assistance. The history of the conflict bears this out.

However, from the viewpoint of working towards a just and equitable peace in the Middle East the Israeli hard line stance has proved and will prove incalculably detrimental. The sworn enemies of Israel are not going to be in any way deterred by Netanyahu’s stark warnings. On the other hand, they would be only further provoked into taking on Israel by conventional or unconventional military means and seek its destruction.

The recent aborted mid-air hijacking of a Flydubai flight, consisting mainly of Israeli passengers, by an Omani extremist drives home the point. Israel’s enemies are bound to redouble their efforts to annihilate Israel rather than be deterred by the latter’s warnings about standing firm against them. This too history has proved.

It would be in the fitness of things at this juncture to pay a tribute to the professionalism, courage and humanity of the relevant airline pilot, Captain Machchhar, whose timely action proved decisive in botching the hijack attempt. His intervention averted what could very well have been another 9/11 type tragedy. History is not going to forget his daring and resourcefulness.

Meanwhile, the ground realities in West Asia are undergoing further complications that portend increasing regional instability. For example at the time of writing Turkiye, Pakistan and Saudi Arabia have agreed under the recently established ‘Mecca Alliance for Defence’ to deploy ‘deterrence measures’ collectively in the event of any member of the alliance coming under military strikes from a non-member state.

The agreement is modeled on the NATO collective defence pact and should help in defusing any threat perceptions experienced by the alliance members in the short term. However, the group would need to be cognizant of the major and potentially divisive role Iran could play in the interstate politics of the Middle East region going forward.

Iran’s reported support, for example, for Yemen’s Houthi rebels, who are engaged in attacking Saudi national assets, could at some point in time compel the alliance, under the terms of the pact, to initiate deterrent military measures against Iran.

The implications for regional peace from such a turn of events hardly require elaboration. A full blown regional war emerges as a distinct possibility if Iran sees itself as being excessively antagonized by the alliance. A further complication is that antagonistic sectarian identities of an Islamic kind could come to play hugely divisive roles in it. Shiite Islamic states would be inclined to back Iran while those countries seen as Sunni Islamic in orientation are bound to support Saudi Arabia.

Accordingly, West Asia is a region rife with manifold aggravated insecurities. If the latter are not defused dexterously they could escalate into a conflict of extra regional dimensions. The latter development would render the world a collective loser.

Unfortunately, no constructive help could be expected from the US at this juncture by way of working towards regional and international peace even of short durance. Its war against Iran has only aggravated the world’s current insecurities.

For example, the world has been compelled to face the possibility of compounded economic woes as a consequence of the Hormuz crisis remaining unresolved. The world is currently experiencing what could be seen as a ‘winter of economic discontent’ of unprecedented proportions.

Unfortunately, the international community is to all intents and purposes helpless in the face of this multifaceted crisis. Substantial intervention is expected of the UN but since it has failed to reform itself over the years it is compelled to stand idly by while the world’s insecurities heighten and multiply.

Yet, it is the seemingly paralyzed UN system that has some potential to contain the current tide of international disorder to even a small measure. Given the persisting divergent and conflicting interests among the world’s principal power blocs, the G7 and BRICS for instance, it is mainly the UN and its principal agencies that could carry some credibility as peace brokers and mediators.

However, as an initial step towards bringing the principal protagonists to the negotiating table the UN would need to convince the principal powers of the UN Security Council of the need for a substantive broad-basing of the membership of the Council so as to reflect more accurately the current global political and economic realities. Such reforms would render the Council more representative and help in strengthening its credibility and effectiveness.

The above reforms call for years of dynamism, hard work and resourcefulness on the part of the international community, read the UN. Yet the aims are not impossible to achieve if strong leadership is brought to bear by the UN.

Meanwhile, the UN agencies and allied organizations need to pay stepped-up attention to the West Asian theatre and its wasting conflicts and wars. Here too there is immense hard work to be put in.

There is, for instance, identity politics and its issues that need to be managed urgently. While internal political matters of countries could not be addressed directly by UN agencies, awareness-raising programs and projects could be energetically carried out by them to blunt the appeal of identity-based slogans, relating to, for instance, religion and race.

Besides, values at the heart of democratic politics need to be freshly and enthusiastically propagated. Vast reserves of energy and resources are needed, to be sure, to consistently champion and implement these crucial projects but they need to be pursued single-mindedly if even a dent is to be made in the current runaway global disorder.

The aborted hijacking of the Flydubai flight pointed to the dehumanizing impact of identity politics on the human consciousness. It was also an indication that those sections endowed with humanity cannot stand idly by while identity politics continues to destroy civilizational values. The time to act is ‘now’.

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