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Consumers lack awareness, laws alone not enough: CAA

Published

2 years ago

2024/05/19

ECONOMYNEXT –Sri Lanka’s consumers should be more aware and vigilant when purchasing goods through online platforms and e-marketing methods, the Consumer Affairs Authority has said.

“There can be any number of laws in the country but it will be useless if consumers aren’t aware of the legal recourse,” Janaka Prasad, Assistant Director of the Consumer Affairs Authority said.

The methods of consumers purchasing goods and services have evolving faster than a country can enact laws, Prasad told reporters Friday, adding that this was a global challenge.

“The consumer plays and important role in navigating a fast evolving marketplace.”

“We have a literacy rate of 90-95 percent, but this is not enough. The ability to read is not sufficient. Consumers have to be able to comprehend. That cognizance is lacking in Sri Lankan consumers when you compare with the rest of the world.”

Sri Lanka’s consumers must make sure to protect their money. “Most of the complaints we receive are not about essential items. People scrolling on their phones decide impulsively that they want to buy something.”

“Consumers have to do due diligence of what they buy, consider the specifications, the country of manufacture, the product’s history, read reviews (of course some companies pay for reviews), so consumers must consider all of this.”

Laws are enacted over time in response to various challenges presented at various times, the CAA official pointed out. “We cannot change the law daily or weekly in pace with the changing marketplace.

“If you look at the 19th and 20th centuries the pace of change was slow. But in the last 20 years alone things have changed drastically. A phone you buy today could be outdated in a week. 20 years ago a tv would last you some time, but now LED and LCD tvs don’t last that long.

“Quality, durability and technological use of goods have evolved. So consumer demand must be aware of these, factor in these considerations.”

The CAA receives a lot of complaints Prasad said. “There are actions we can take within the legal framework we have now. But we have to amend and bring the law up-to-date with the changes in the online purchasing, then we can ensure a far safer online marketplace.”

“We have to develop consumer awareness. Only then we can reduce this problem.”

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Flood warning issued to the Divisional Secretariat Divisions of Ganga Ihala Korale, Udapalatha, Doluwa, Udunuwara, Yatinuwara, Gangawata Korale, Harispattuwa, and Pathadumbara

Published

2 hours ago

2026/09/20

Priyan

Due to heavy rainfall received in the upper catchment areas of the Mahaweli River over the past few hours, there is a risk of minor flooding in the low-lying areas surrounding the Mahaweli River within the Divisional Secretariat Divisions of Ganga Ihala Korale, Udapalatha, Doluwa, Udunuwara, Yatinuwara, Gangawata Korale, Harispattuwa, and Pathadumbara.Residents living in the above mentioned areas and motorists using roads passing through these areas are urged to exercise extreme caution and remain highly vigilant regarding the prevailing situation.

Furthermore, residents living in close proximity to the Mahaweli River in these areas are advised to remain highly alert to the situation and take all necessary precautions to protect themselves from any potential flooding.The relevant disaster management authorities are requested to take all necessary measures in response to this situation.

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Landslide Red Alerts issued to the districts of Kandy, Kegalle and Nuwara Eliya

Published

2 hours ago

2026/09/20

Priyan

The National Building Research Organisation [NBRO] has issued landslide Red Alerts to the districts of Kandy, Kegalle and Nuwara Eliya effective from 14:00 hrs on 20.09.2026 To 14:00 hrs on 21.09.2026

Accordingly,
LEVEL III [RED] Land Slide early warnings have been issued to the Divisional Secretaries Divisions and surrounding areas of Pasbage Korale in the Kandy district, Dehiowita, Aranayake, Deraniyagala, Mawanella and Yatiyanthota in the Kegalle district and Kothmale West, Kotmale East, Ambagamuwa and Norwood in the Nuwara Eliya district

LEVEL II [AMBER] Land Slide early warnings have been issued to the Divisional Secretaries Divisions and surrounding areas of Padukka in the Colombo district, Nagoda, Thawalama and Neluwa in the Galle district, Bulathsinhala, Palindanuwara, Walallawita and Agalawatta in the Kalutara district, Ganga Ihala Korale in the Kandy district, Bulathkohupitiya and Kegalle in the Kegalle district, Akuressa and Pitabeddara in the Matara district, Thalawakele in the Nuwara Eliya district and Pelmadulla, Ratnapura, Ayagama, Kuruwita and Ratnapura in the Ratnapura district.

LEVEL I [YELLOW] Land Slide early warnings have been issued to the Divisional Secretaries Divisions and surrounding areas of Seethawaka in the Colombo district, Niyagama and Baddegama in the Galle district, Mirigama in the Gampaha district, Ingiriya in the Kalutara district, Udapalatha and Yatinuwara in the Kandy district, Galigamuwa, Warakapola and Ruwanwella in the Kegalle district, Kotapola, Pasgoda and Athuraliya in the Matara district, and Eheliyagoda, Kalawana and Elapatha in the Ratnapura district.

News

Development projects can deliver results to the people more quickly when the political authority and the public service work together towards a common goal – PM

Published

5 hours ago

2026/09/20

Priyan

Prime Minister Dr. Harini Amarasuriya stated that development projects can deliver results to the people more quickly when the political authority and the public service work together towards a common, people-oriented objective.

The Prime Minister made these remarks while participating in a discussion held on Friday [September 18] at the Western Province Council Auditorium to review the progress of the development project to rehabilitate Rathmalana Kandawala Road and the drainage system on either side of the road, within the Dehiwala–Mount Lavinia Municipal Council limits in the Colombo District.

The project, which commenced on September 10, 2026, is scheduled to be completed before June 30, 2027. Implemented by the Provincial Road Development Authority (PRDA), the project includes the construction of a bridge at a cost of Rs. 64 million, the rehabilitation of the drainage system at a cost of Rs. 930 million, and the rehabilitation of the road at a cost of Rs. 115 million.

The Prime Minister also paid special attention to the progress of the responsibilities assigned to the Western Province Council, the Irrigation Department and the Ratmalana Divisional Secretariat in accordance with decisions taken at the previous committee meeting. Attention was also given to the current status of the plans being carried out by the Sri Lanka Land Development Corporation (SLLRDC), as well as the construction and maintenance activities being undertaken by the Provincial Road Development Authority (PRDA).

Commending the expedite and commendable progress of the project, the Prime Minister particularly appreciated the commitment demonstrated by officials of the relevant government institutions to work in close coordination with one another and in collaboration with the political authority.

The Prime Minister also emphasised the importance of taking measures well in advance to control flooding and minimise its impact on Colombo and several other districts in view of the rainy weather that may affect the Western Province during the latter part of this year.

The meeting was attended by the Chairman of the Colombo District Coordinating Committee and Member of Parliament Lakshman Nipuna Arachchi, Chairperson of the Ratmalana Divisional Coordinating Committee and Member of Parliament Samanmalee Gunasinghe, Chairman of the Roads Sub-Committee of the Colombo District Coordinating Committee Dewananda Suraweera, Mayor of the Dehiwala–Mount Lavinia Municipal Council Parakum Shantha, Chief Secretary of the Western Province K.G. Pradeep Pushpakumara, along with a number of government officials.

[Prime Minister’s Media Division]