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Consumer Insights Drive Nations Trust Bank’s Digital Banking Upgrade

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The team behind Nations Trust Bank’s new digital banking platform

Nations Trust Bank has launched its next generation of digital banking services through the Nations Direct Mobile Banking App and online banking services, which was enhanced based on the Bank’s own consumer insights. The latest release includes a suite of customer centric banking solutions with improved UI/UX, latest technology and security to provide customers a simple, secure and seamless Omnichannel banking journey.

Randil Boteju, Senior Vice President of Digital Banking and Acquisition at Nations Trust Bank commented on the Bank’s vision to reimagine banking in the digital world. “At Nations Trust Bank, we are constantly looking for the most effective and seamless ways to integrate banking into the everyday life of our customers. To identify what works best for them, we directly asked them for real-time feedback and mapped out their pain points across the digital banking journey. I commend our Nations team who have used these valuable insights, together with the Bank’s robust technology, to offer a practical solution that meets the customer’s various banking needs digitally, all in one place.”

Eliminating the hassle of having to recall multiple usernames and password combinations, the new Single Sign On feature allows customers to use one username and password combination across all of the Bank’s digital banking products. Additionally, the Multiple Login option will let customers log into more than one device at the same time. The improved user interface on the new app is also paired with reduced steps and streamlined processes to complete transactions that now includes the Scheduled Payment Facility, enabling recurring Fund Transfers, Bill Payments and Card Payments.

“This new Digital Banking platform marks a significant milestone in our journey towards digitalization. Having a digital ecosystem in place will enable our customers and stakeholders to do their banking efficiently and safely. Also, our approach to building products and services by listening to our customers and their needs will in return benefit the same users and provide a convenient banking experience,” commented Hemantha Gunetilleke, Director/Chief Executive Officer at Nations Trust Bank.

While the revamped Nations Direct Mobile Banking app and online banking services gives customers the power to take control of their financial goals, customers can also opt for live Chat Bot via the digital banking services.

The new High Risk Verification process through two factor authentication, secured with Biometrics and the Bank’s certification in ISO/IEC 27001:2013 Information Security Management Systems (ISMS) best practices, ensures customer’s Data security and Privacy.

Customers can now experience a seamless digital banking journey by downloading the new Nations Direct Mobile Banking App on Google Play Store, Apple App Store or Huawei AppGallery, and obtain a wide range of banking services via the mobile App instead of walking into a branch.

Nations Trust Bank PLC serves a diverse range of customers across Consumer, Commercial and Corporate segments through an island wide network of 96 branches. The bank is focused on digital empowerment through cutting-edge digital banking technologies, and pioneered FriMi, Sri Lanka’s leading digital banking experience. Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka with market leadership in the premium segments.



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Cargills Kist transforms wartime battlefield into thriving Kilinochchi agri-belt

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Aloe vera cultivation in Mankulam, empowered by Cargills Kist

When the doors of the Cargills Kist primary food processing plant first opened in Kilinochchi’s Ariviyal Nakaram area in 2013, there were no advertisements, public announcements, or grand promotional campaigns. Yet, stretching down the dusty road, a long, quiet queue of local residents had formed. They were war-battered northerners looking desperately for a fresh start, and among them, an overwhelming majority were young women and war widows.

On that single day, 70 women were interviewed and hired, stepping into a facility that promised the exact same salaries, perks, and allowances as the Kist plant in Colombo. Today, thirteen years after the factory first opened its doors, many of those senior employees still walk just a kilometer or two from their homes to the factory floor every morning. They stand as living monuments to a corporate intervention that chose to build futures where everything else had been flattened. Enhancing the vibrancy on the factory floor, a new generation of young employees now works closely alongside these original mentors.

Sowing Hope in Scorched Earth

When the Cargills team first arrived in Kilinochchi after the war concluded, it was a town in name only; not a single roof remained standing, shops were non-existent, and the population survived in displacement camps. A baseline survey of 2,000 locals conducted by the company revealed a profound disconnect: an entire generation had been completely separated from agriculture and lacked the know-how, seeds, or market access to restart their lives. However, they possessed one hidden, resilient asset – hardy Jaffna mango trees that had miraculously survived the crossfire.

Partnering with international agencies like USAID and IFAD, Cargills spent three grueling years navigating the absence of a proper civil administration to construct the Kilinochchi primary processing facility. They taught locals how to harvest and pack mangoes without bruising, introduced commercial passion fruit cultivation to the region, and established a reliable buyback system for the outgrowers. Today, the plant absorbs 30 to 35 tons of local fruits and vegetables daily from them -including woodapple, melon, passion fruit, and now, aloe vera – pumping direct liquidity into a community once starved of cash.

Aloe vera extraction process on Cargills Kist Factory Floor in
Kilinochchi. (Pix by Nishan S. Priyantha)

The Financial Architecture of Inclusion

With its 70-year legacy of providing nutritious, farm-fresh products to consumers, Kist’s latest project in Kilinochchi highlights how structural corporate responsibility can systematically erase regional disparities. A year ago, the company identified a rising global and local demand for aloe vera, an ingredient heavily used in beverages and personal care items that Sri Lanka was frequently forced to import. To root the supply chain locally, Cargills selected 100 stay-at-home women in Kilinochchi to pioneer commercial aloe vera cultivation. But the barriers to entry were steep: setting up a single quarter-acre required an initial capital of roughly Rs. 200,000 – an impossible sum for a low-income family. Worse, nearly 60% of smallholder farmers in Sri Lanka are blacklisted by the Credit Information Bureau (CRIB) due to past unpaid debts or a lack of physical collateral, locking them out of traditional banking ecosystems.

Female farmer cum owner
Vigneswaran Kamalanayaki at
work

To bypass this systemic gridlock, Cargills Food & Beverage Limited Managing Director Arjuna Kumarasinghe stepped forward with a corporate guarantee from the parent company, enabling Cargills Bank to issue micro-loans without demanding collateral.

Alongside technical assistance and irrigation equipment funded by the German development agency (GIZ) – a collaboration facilitated by Haridas Fernando, Group Manager of Agribusiness at Cargills Ceylon PLC – Cargills Bank rolled out mobile banking units to bring true financial inclusion directly to the doorsteps of the North.

To further insulate farmers from volatile market forces, the company integrated a dual-channel model. When market prices spike, farmers are entirely free to sell to any buyer of their choice. However, if the market crashes or surpluses build up, Cargills honours a guaranteed floor price of Rs. 90 per kilo at its processing plant, absorbing the risk and ensuring the farmer never loses.

The Rise of the Agripreneur

Arjuna
Kumarasinghe,
Managing Director,
Cargills Food &
Beverage Limited

The real-world metrics of this intervention are vividly visible in the backyards of Mankulam. Vigneswaran Kamalanayakie, a 37-year-old mother, manages a quarter-acre aloe vera plot adjacent to her home while caring for her young child. Utilising a modern “rain hose” irrigation system that waters the entire plot in just a few minutes, she has fundamentally altered her family’s financial trajectory. Even before her first formal leaf harvest, Kamalanayakie earned Rs. 50,000 simply by selling the aloe vera shoots generated by her crop. With her initial leaf harvest projected to bring in Rs. 100,000, she is entering a monthly earning cycle that scales up to an estimated Rs. 1,200,000 annually. She is already making active plans to double her plot to secure a multi-million rupee income.

Through Agronomy Extension Officers and dedicated field animators, these women are coached in crop management, pest control, and year-round continuous harvesting methods. They are no longer subsistence farmers vulnerable to the whims of middleman collectors; they have transitioned into bankable agripreneurs.

A Solid Pulp of Purpose

Haridas Fernando,
Group Manager,
Agribusiness,
Cargills Ceylon PLC

By leveraging its 14 collection centers across Sri Lanka, its main manufacturing facility in Katana, and over 500 retail outlets operating across all 25 districts, Cargills has built an incredibly resilient, closed-loop domestic supply chain.The Kilinochchi factory stands as the ultimate thesis statement for this corporate strategy.

Without beating the drums of self-adulation, Kist has blended humanity, national duty, corporate responsibility, and business ingenuity into a solid pulp.

In doing so, it has proven that the most delicious and wholesome aspect of a brand’s legacy isn’t just the product it puts on store shelves, but the dignity it restores to the people who grow it.

By Sanath Nanayakkare

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Sampath Bank recognised with three prestigious banking accolades at World Finance

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Sampath Bank PLC has received three major honors at the World Finance Banking Awards 2026, being named Sri Lanka’s Best Retail Bank, Best Commercial Bank, and Best Corporate Governance – Sri Lanka. Presented by the UK-based World Finance magazine, these awards recognize excellence in performance, innovation, customer value, leadership, sustainability, and governance. This marks the 12th consecutive year that Sampath Bank has won the retail and commercial banking titles, underscoring its long-standing ability to serve individuals, businesses, and communities effectively. The new governance accolade highlights the bank’s strong commitment to transparency, accountability, ethical leadership, and responsible stewardship.

Managing Director Sanjaya Gunawardana expressed pride in the achievements, noting they reflect customer trust, employee dedication, and stakeholder confidence. He emphasized that while the retail and commercial awards recognize consistent value and innovation, the governance honor affirms the strong principles guiding the bank’s decisions. World Finance uses a rigorous evaluation process based on financial performance, innovation, customer experience, sustainability, and leadership. Sampath Bank’s governance recognition stems from robust Board oversight, proactive risk management, and a culture of responsibility. Together, these awards reinforce the bank’s mission to build a resilient, future-ready institution that contributes to Sri Lanka’s progress.

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People’s Bank marks its 65th anniversary

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CaptionPeople's Bank Chairman Prof. Narada Fernando and CEO/GM Clive Fonseka.

People’s Bank commemorated its 65th Anniversary on 1st July. The Bank commenced its anniversary celebrations with a special event held at People’s Tower in Colombo.

The gathering was addressed by the Chairman of People’s Bank, Prof. Narada Fernando, and the Chief Executive Officer/General Manager, Clive Fonseka. Coinciding with its 65th Anniversary celebrations, People’s Bank also launched the latest edition of the Economic Review magazine under the theme, ‘Sri Lanka’s Export Renaissance: Diversification, Innovation and Global Competitiveness’.

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