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ComBank tops banking sector for service excellence in LMD survey

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The Commercial Bank of Ceylon has been ranked the best for service excellence among Sri Lanka’s banks in the 2024 edition of the annual Customer Excellence Survey of LMD, the country’s pioneering business magazine.

This is the second consecutive year that Commercial Bank topped the banking sector for service excellence in the LMD survey.

Conducted online, the survey received 4,100 responses this year. Respondents were asked to vote for their preferred establishment for service excellence in 34 categories of service organisations.

The results were published in the December edition of LMD, with up to 20 organisations in each category ranked according to the number of votes they received.

“This is a great way to end the year,” Commercial Bank’s Chief Operating Officer S. Prabagar commented. “Customer service is paramount in banking, and includes a bank’s ability to provide tailor-made solutions that address an individual client’s specific requirements. This is one of our strengths, and continues to be an area of focus, despite the increasing emphasis on digital access to services.”

Customer excellence is embedded as a core element of Commercial Bank’s business strategy. The Bank actively integrates customer feedback to continuously improve services and products, and also uses data analytics to anticipate customer needs to be able to proactively offer hyper-personalised financial solutions, Prabagar said.

Introducing the 2024 survey, LMD said: “In today’s competitive landscape where choices are plenty and customer loyalty is a precious asset, knowing what makes a customer tick is more important than ever,” and stressed that understanding customer expectations has become essential for businesses that are aiming to thrive.

Commercial Bank is the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and has the highest market capitalization in the Banking Sector in the Colombo Stock Exchange (CSE). The Bank is the largest lender to Sri Lanka’s SME sector, is a leader in digital innovation and is Sri Lanka’s first 100% carbon neutral bank. Commercial Bank operates a strategically located network of branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 outlets in Bangladesh, a Microfinance company in Myanmar, and a fully-fledged Tier I Bank with a majority stake in the Maldives. The Bank’s fully- owned subsidiary CBC Finance Ltd. also delivers a wide range of financial services via its own branch network.



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British Council Sri Lanka launches soft skills workshops to elevate learning and empower communication

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The British Council team answering questions on Corporate English Solutions from leading corporates about professional development skills courses

The British Council Sri Lanka has launched Corporate English Solutions (CES), tailored to the Sri Lankan corporate and education ecosystem, aimed at helping organisations strengthen workplace communication and professional development.

The launch event took place recently at the NH Collection, Colombo 3, gathering corporate partners, clients and education stakeholders throughout the country.

CES extends the British Council’s long-standing work in English language education and teacher training into a dedicated offering for the corporate sector. The launch introduced two new components to the British Council’s presence in Sri Lanka such as public workshops and teacher training programmes, open to learners and educators beyond the organisation’s existing corporate and academic partners. Guests at the event were shown a short video introducing Corporate English Solutions before the formal proceedings began.

Talal Meer, British Council Regional Business Development Director, South Asia, welcomed guests and introduced the British Council’s team in Sri Lanka. In his remarks, Meer set out the scope of the CES launch, covering the introduction of public workshops in Sri Lanka, the rollout of teacher training programmes, and an overview of the CES product portfolio. Meer’s role covers educational partnerships in the South Asia region, and his address framed the Sri Lanka launch within the British Council’s broader regional strategy.

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Ogilvy Group tops award tally at ‘Dragons of Sri Lanka’ 2026

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Ogilvy Group Sri Lanka delivered a standout performance at the recently concluded Dragons of Sri Lanka 2026 Awards, securing a total of nine awards comprising two Gold Dragons, one Silver Dragon and six Black Dragons, among the festival’s highest overall award tallies. Gold Dragon wins for Phoenix Ogilvy and Ogilvy Digital, together with the seven additional recognitions across multiple categories, highlighted Ogilvy’s ability to combine creativity, strategic thinking and commercial effectiveness to deliver business results.

Organised by the 4As Sri Lanka, the third edition of Dragons of Sri Lanka shortlisted more than 50 agencies and corporates, making it one of the country’s most competitive marketing communications awards. These local awards, along with the chapters in Malaysia and Pakistan are part of the Dragons of Asia platform, one of the region’s leading programmes for marketing communications effectiveness, with entries being judged on strategy, originality, execution and measurable results.

Ogilvy Digital accounted for eight awards in total, including a Gold Dragon in the Business & Trade Marketing category, and a Silver Dragon in the Innovative Idea or Concept category. The Agency additionally received six Black Dragons across the categories of Innovative Idea or Concept, Business & Trade Marketing, Content Creation, Small Budget, Event or Experiential, and Brand Trial or Sales Generation.

Commenting on the achievement, Sajith Weerasinghe, Chief Operating Officer of Ogilvy Digital, said, “These recognitions reflect the breadth of capabilities we’ve built across strategy, creative, content, experience design, technology and performance marketing. The fact that the work was recognised across so many different disciplines demonstrates our ability to apply creativity to a wide range of business challenges and objectives. We’re proud that this achievement spans multiple clients, categories and types of work, reflecting both the versatility of our people and our commitment to delivering results.”

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Anjalie Munasinghe appointed Secretary of CIPR International

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Anjalie Munasinghe, Manager, PR & Social Intelligence at Mark and Comm, appointed Secretary of CIPR International

Mark and Comm, Sri Lanka’s leading boutique public relations and communications agency, today announced that Anjalie Munasinghe, its Manager, PR & Social Intelligence, has been appointed Secretary of CIPR International, the international chapter of the Chartered Institute of Public Relations (CIPR).

Munasinghe brings more than ten years of experience in PR, account management and media monitoring across some of Sri Lanka’s leading agencies. She joined Mark and Comm most recently from AdFactors PR Sri Lanka, where she served as Consultant, Digital Reputation Management, overseeing real time media intelligence and analysis for clients. Before that she was Manager, Public Relations at MullenLowe Sri Lanka.

Her career also spans Senior Public Relations Executive at HardTalk, close to eight years as Public Relations Executive at NGage Strategic Alliance, where her clients and her early training as an AV Coordinator at Ogilvy Sri Lanka. She is a specialist in social listening, crisis communications, sentiment analysis and real time media monitoring, and continues to contribute as an expert commentary or voice to the national media.

CIPR International connects public relations practitioners across five continents and is one of the largest and most diverse sectoral groups within the Chartered Institute of Public Relations, with close to 1,000 members. Mark and Comm’s Managing Director, Thanzyl Thajudeen, also sits on the CIPR International Committee, making Munasinghe’s appointment the second held by someone from the agency and from Sri Lanka.

Taazima Kala, Chair of CIPR International, said: “Anjalie brings the kind of practitioner experience and regional insight the Committee relies on. Her work across Sri Lanka’s public relations industry, particularly in crisis communications and media intelligence, speaks for itself, and we look forward to her contribution as Secretary.”

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