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Challenges, the turning points and the future of hospitality

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Shiromal Cooray talks about

by Zanita Careem

A multitude of several roles, Shiromal Cooray, sister of well known hotelier Hiran Cooray managing director of Jetwing Group of Companies stands out amongst all others when it comes to her story of success and entrepreneurship. She is the Managing Director of Jetwing Travels and Chairman of Jetwing Hotels. However, her role in life is not confined to this. She manages multiple roles with the same ease and grace. A voice for women’s equality, an active industry supporter, a woman entrepreneur, and of course a travel personality , mother and what not!

Q: What are your career milestones?

A: I started as an audit clerk at Ernst and young( then Turquand Young) in Colombo. Then went on to the UK and worked as a Trainee Management Accountant.

My first appointment In Sri Lanka was as the Finance Manager at J Walter Thompson, a popular advertising company. I was privileged to be working under two excellent individuals who moulded my professional career. Working with group of brilliant and talented people it set a benchmark in my career to move forward. I realized the importance of creativity then. I ended up being the Director of Finance and administration.

Later I joined Jetwing travels, in its infancy. By then, my brother was already working with our Dad in the Hotels. I saw the growth, the progress of the company, and the team spirit of the associates and their passion, and was very proud of it.

I also witnessed the beginning and expansion of an investment Bank CAL, the resurgence of a commodity broker, Ceylon Tea Brokers and the birth of a logistics company Logicare, with my partner Ajith. These were great experiences in my life.

To join the Board at the Commercial Bank as an independent non executive and later the Allianz Insurance, Sri Lanka, gave me the much needed experience and exposure to other industries creating a diversity in my career.

Q:

Does the problem of gender bias still exists’ How do you account for this

A: Yes gender bias still exists sometimes consciously but also at times unconsciously. I have seen that most companies in Sri Lanka have sugar coated pills showing the gender equality in beautifully crafted documents, incorporating in their annual reports,adding and giving awards to those female members etc. They also portray a friendly demeanour and make high sounding slogans supporting the women workforce but sadly in practise most don’t walk the talk. This gender stereotype is prevalent in most places still and gender biases are rooted deeply and it is hard to overcome in Sri Lanka and the world. But much progress has happened and the future looks bright for females .

I have been often Been asked by callers in office Are you the secretary and can you connect me to Shiromal Cooray on line. Why/ I used to wonder that people found it surprising to accept the fact that the head or the Managing Director of a company can be a woman. This is a common trait not only in Sri Lanka but all over the world . They think women are weak, cant work for long hours and don’t have the ability. In the past trail blazing women have proved this wrong. Now both in Sri Lanka and overseas women are showing their ability to multi task and take on the roles of care giver and business leader.

Q:

What motivates an entrepreneur like you to climb the ladder of success/

> A: I don’t consider myself as an entrepreneur at all. My father was an entrepreneur .My brother and I consider ourselves as custodians of our business which we are so proud of. Our father created this group giving employment to many. My brother and myself together with Ruan Samarasinghe and a wonderful team have worked to ensure the business will expand and grow.

However what motivates me is seeing our teams working passionately towards our common goals. Our founder’s dream was to create a ‘service culture’ that is ‘legendary’ one that people will talk about and be proud of The teams both at the hotel and the travel sector are continuing to focus and achieve this goal, this motivates me to keep striving harder.

Q:

Are you proud of what you have achieved so far

A:

Yes I am so humbled and proud by what the team and I have achieved so far, we have created an opportunity to showcase our beautiful Sri Lanka to both locals and tourists alike. We are a hospitable nation noted for our smiles and we strive to ensure the brand Jetwing remains as the best hospitality provider in our country.

Q:

What are your challenges and how did you overcome?

A:

I faced many obstacles In my career. I was a whistle blower and even lost my job in the process. That really exposed me to another world and showed how naive I was. But this was also the turning point in my career.

Most often, I have been the only woman at a discussion and getting my opinion heard was difficult at the beginning. Things are certainly changing now as women’s points of view are seriously considered.

Q:

The challenges of being a working mum

A:

It was difficult but I took it up with a positive note. This is going to be themost challenging area for a woman to navigate. The emotions of being a mum and the responsibilities at work are always going to play. She needs to learn to compromise and realize you cannot have it all, or be perfect in everything. Once you realize that navigating the multiple roles become much easier. Sometimes . I have had to juggle between work and office. My mother, in laws and great domestic help made my life that much easier. I am so grateful to them for letting me enjoy motherhood and a career.

Q:

Your strength and weaknesses

A:

My faith and family. I have complete trust in God, My parents my brother,my partner and my son were beside me whenever I wanted them.

I try to look at a problem from different perspectives and try to find solutions.

Q:

The weaknesses

A:

I always believe in the truth and I don’t want to conceal what I really feel. Often people don’t like direct talk. I am very bad at sugar coating things and this puts me in trouble very often. I am often told that the problem with me is not what I say but how I say it, though I keep trying to change haven’t been successful.

Q:

Can you reflect on your success

A:

I worked with a personality with high principles,this was my father who had a deep understanding of people. He always wanted the company to grow with the people. He viewed me as a capable woman For him men and womenwere equal and there was absolutely no glass ceilings . Both my brother and I were given the same opportunities for education and personal development.

Q:

Born and bred into a business family what are your privileges.

A:

Our parents worked selflessly towards the progress of the company and their children. We received a very sound education. We saw how focused one has to be to achieve your goals. The importance of family and working together.

Our associates at Jetwing helped one another, to stand in unison to build the company, Some of the staff members rose to high positions and got the opportunity to climb the ladder of success that was a great achievement and a wonderful experience.

Q:

Did you join the family business by choice

A:

Yes, definitely by choice. Nobody could force me and I had the freedom to chose my own path. I am happy with what I am.

Q:

Your passion

A:

Reading, love to read biographies, travelling and exploring new exotic places. I must mention during my travel I visited Mongolia. I was mesmerised by the beauty of the country and simplicity of the nomadic people.

Q:

Your mantra

A:

Love to help people whenever possible.

Q:

Your source of inspiration that helped you to build your career

A:

My father inspired me to build my career. My father’s choice was to make me to be a doctor, but Circumstances made me what I am today. However I am happy with my self and studying accountancy was my choice Too.

Q:

Who are your mentors

A:

My parents. My mother still instills good values and advises me. My parents have taught me to be humble, to appreciate simple things in life faith, work hard and to help each other.



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The power of being heard, with psychologist Anita Sharma

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Anita Sharma is from Singapore and holds a Bachelors Degree in Psychology and a Masters Degree in Clinical and Health Psychology

Anita Sharma is a psychologist, who approaches the human mind with equal measures of empathy and insight. Known for her calm presence and thoughtful perspectives, she works closely with individuals navigating anxiety, relationship, trauma and the quiet emotional struggles that often go unseen. With experience working with individuals, couples and families, she has built a reputation for helping people navigate emotional challenges with clarity. Compassion and confidence. Anita Sharma stands as a reassuring voice bridging science, sensitivity and cultural understanding.

What inspired you to pursue a career in psychology?

I was inspired to pursue a career in psychology because I have always been curious about how people think and behave, especially when observing the world around us today. With so much happening in society, I often found myself wondering why people responded differently to similar situations and what influenced their choices, emotions, and behaviours. Psychology allows me to explore these questions on a deeper level and understand how factors like the environment, experiences, and social pressures shape a person’s behaviour. This interest motivated me to want to better understand others and eventually use that knowledge to make a positive impact.

How has your journey been as a psychologist? Have you faced unique challenges?

My journey as a woman in this field has required a lot of resilience and self-belief. In a world that is not always kind, there have been moments where certain spaces felt intimidating, but I chose to turn those experiences into strength rather than allow it to limit me. Instead of shrinking myself, I learned to speak up and trust my inner voice. These challenges have shaped my confidence, sharpened my perspective, and reinforced my commitment to the field.

What areas of psychology Do you specialise in and why did you choose them?

I specialize in counselling, focusing on people experiencing depression and anxiety, as well as adolescents, couples, and individuals recovering from surgery. I chose this area because I’m passionate about helping people go through life’s challenges. Supporting adolescents allows me to guide young people through critical stages of growth, counselling couples strengthens relationships, and working with individual’s post-surgery helps them cope emotionally and adjust to major life changes. Overall, this field lets me make a meaningful impact on people’s mental and emotional well-being.

How Do you approach therapy or counselling with clients facing anxiety or depression or trauma?

When working with clients facing anxiety, depression, or trauma, I approach therapy with empathy and patience. I start by creating a safe, non-judgmental space where clients feel heard and understood. I focus on understanding their experiences, thoughts, and feelings, and together we identify coping strategies and goals that are realistic and meaningful for them.

In your opinion, what are the most promising mental health challenges facing women and men?

In my opinion, some of the most pressing mental health challenges today revolve around stress, anxiety, depression, and the pressures of balancing personal and professional life. For women in particular, societal expectations, gender bias, and body image pressures can take a significant toll. Women are often expected to excel at work, manage family responsibilities, maintain social roles, and meet certain standards of weight and beauty appearances. Society frequently makes remarks or judgments about women’s bodies and looks, which lowers their self-esteem. Men also face challenges, like societal pressure to suppress emotions, which can lead to untreated stress or depression. Addressing these challenges requires awareness, supportive environments, and access to mental health resources

What role do you think society can play in reducing stigma around therapy and counselling?

Society plays a crucial role in reducing the stigma around therapy and counselling. By openly talking about mental health, sharing personal experiences, and normalizing seeking support, we can challenge the idea that needing help is a sign of weakness. Media, workplaces, schools, and communities all have a part to play in creating safe, supportive environments where people feel comfortable accessing mental health care. Education and awareness campaigns can also help people understand that therapy isn’t just for crises

Psychology can be emotionally demanding. How do you maintain your own mental health and balance work like pressures?

Psychology can definitely be emotionally demanding and it’s not a field that is suited for everyone. Maintaining my own mental health is a priority. I make a deliberate effort to detach from work at the end of the day, which allows me to process my own emotions and recharge. I also practice regular self-care, such as meditation, listening to music, and spending time with my family. Seeking supervision and peer support helps me gain perspective on challenging cases, ensuring I don’t carry that emotional weight alone

Would you say has been your most rewarding experience as a Psychologist?

Looking back, the most rewarding part of my work in psychology is hearing a client say, ‘I feel so much better after speaking to you.’ In those moments, I’m reminded that simply being present, listening without judgment, and offering support can truly make a difference in someone’s life. Knowing that I’ve helped someone feel lighter, more understood, or more hopeful is incredibly fulfilling and just reinforces why I chose this profession.

Where privacy and social perceptions matter greatly. How do you help individuals feel safe and comfortable seeking psychological support?

In a close-knit society where privacy and social perceptions are deeply valued, some women face pressures from traditional family expectations, including arranged marriages and strict cultural norms. To help them feel safe seeking psychological support, I focus on creating a space built on trust and understanding. For many, it’s the first time they can truly voice their thoughts and emotions, and helping them express themselves is incredibly empowering. By being sensitive to their cultural and societal context, I guide them towards confidence, emotional relief, and the belief that their feelings matter.

Ultimately, I hope this helps people understand the importance of mental wellbeing and seeking support when needed. I believe that at some stage, everyone can benefit from counselling. It’s not just for when you face a problem, seeking support can help you understand yourself better, manage challenges, and grow stronger. Life is always changing and nothing stays the same forever. By taking steps to care for our minds, we can move forward with clarity, courage, and a sense of inner balance, trusting that even difficult moments will pass.

By Zanita Careem ✍️

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New era of wellness

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Tranquil and tropical with a rugged beauty and temperate climate, Sri Lanka’s south coast is blessed with a naturally restorative environment. On a rocky outcrop overlooking a secluded cove of golden sand, Anantara Peace Haven Tangalle Resort harnesses the nurturing qualities of its shoreline home to create a sophisticated oasis of soothing and renewal.

Entering its second decade, the resort has announced a fresh expansion of its Anantara Spa menu, enriching an already extensive range of traditional and modern therapies. Anantara Peace Haven Tangalle Resort now hosts the region’s only spa overseen by three resident Ayurveda doctors. Led by Head Ayurvedic DoctorBhagya Wellapilli, these qualified medical officers work alongside accomplished practitioners in immaculate facilities, ensuring authentic and effective experiences, delivered by the safest hands.

In addition to enhancing its wellness team, the resort has also launched the pioneering Ayurvedic beauty sanctuary, Ayu Lavanaya. Named from the Sanskrit words Ayu (life) and Lavanaya (grace), the sanctuary is a modern reimagination of a quintessential Ayurvedic parlour. It aligns physical care with deeper wellbeing through timeless rituals and ancient wisdom. Offered in a new space within the lush, floral environs of Anantara Spa, each meditative treatment at Ayu Lavanaya is formulated for immediate results and long-lasting benefits.

Signature therapies complement a full menu of Ayurvedic manicures, pedicures and eye rituals. The brightening and firming Kumkumadi Royal Facial uses the esteemed Kumkumadi oil to leave skin supple and luminous. The Kesha Revive Hair Ritual pairs a lime and onion extract head massage with warm triphala therapy to relieve tension, fortify roots and boost scalp health. The 120-minute Prana Radiance Ritual detoxifies the senses and rejuvenates vital energies through carefully crafted steps that promote release, balance and renewal. Also available are Abhyanga massages, Pizhichil Kerala-style oil baths, Sweda thermal infusions and more.

Beyond Ayurveda, the award-winning Anantara Spa has also introduced four specially curated aromatic massages, showcasing the sensory potency of the island’s indigenous ingredients. Melt away stress and tension with a Four Hand Massage in which two skilled therapists work in perfect synchronicity to induce profound relaxation. Invoking the natural healing of the ocean, a unique Seashell Massage releases muscles and improves circulation by moving polished shells in graceful, flowing strokes across the body.

Age is no barrier to bliss at Anantara Spa with tailored 30-minute Kids’ Massages for ages four to 12. Using light pressure and natural coconut oils, these gentle treatments support healthy care for growing bodies. For mums-to-be, a 60-minute Pregnancy Massage eases the back, neck, and shoulders, reducing swelling and assisting sleep to boost comfort for mother and baby throughout their shared journey.

Yoga sessions by the sea, a state-of-the-art fitness centre, and nutrient-rich menus augment all therapies and treatments, maximising every benefit and laying the foundation for long-term vitality. For more intensive healing, five-day programmes focus on inner harmony, deep sleep, natural weight management, or holistic detox and rebuilding.

“Since our doors opened, we have been honoured to continue and grow Sri Lanka’s long-lasting tradition of Ayurvedic practices and natural wellness,” said Erik Billgren, General Manager at Anantara Peace Haven Tangalle Resort. “By expanding our spa menu and opening the exciting Ayu Lavanaya sanctuary, we are proud to set a new benchmark in holistic healing for every treasured guest.”

“As a fully-trained Ayurvedic Doctor, I understand the importance of fostering a calm and welcoming environment in which guests can feel completely comfortable,” added Ms Wellapilli, Head Doctor at Anantara Peace Haven Tangalle Resort. “By offering this alongside an extensive menu of expertly delivered rituals, we are excited to redefine the possibilities for soothing stays on Sri Lanka’s beautiful south coast – now, and for many years to come.”

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ITC Ratnadipa awarded prestigious 5-Star classification by Sri Lanka Tourism Development Authority

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ITC team together with SLTDA and SLTPB Officials

ITC Ratnadipa has been awarded the coveted 5-Star Classification Certificate by the Sri Lanka Tourism Development Authority (SLTDA), reaffirming its commitment to delivering world-class hospitality and sustainable luxury.

The certificate was formally presented by Mr. Buddhika Hewawasam, Chairman of SLTDA & SLTPB, and accepted by Mr. Keenan McKenzie, Area Manager – Sri Lanka and General Manager of ITC Ratnadipa.

General Manager, Keenan McKenzie accepting the Certificate from Buddhika Hewawasam from SLTPB

The ceremony was attended by several distinguished officials and industry leaders, including, Board Member, SLTDA; Mrs. Malkanthi Rajapaksha, Director – Standards & Quality Assurance, SLTDA; and Mr. Trevine Gomas, Chairman, Hotels’ Classification Committee. Their presence underscored the significance of this milestone for Sri Lanka’s hospitality sector.

ITC Ratnadipa, a Luxury Collection Hotel, opened its doors in Colombo, Sri Lanka, on April 25, 2024, introducing a new benchmark in responsible luxury and sustainability-driven hospitality. Since its inception, the hotel has been committed to offering exceptional experiences that blend opulence with environmental stewardship.

Addressing the gathering, Mr. Keenan McKenzie stated:

“We are grateful to the Sri Lanka Tourism Development Authority and the Hotels’ Classification Committee for their guidance and trust, and to our partners and stakeholders for their continued support. This milestone strengthens our resolve to elevate Sri Lanka’s hospitality landscape while delivering responsible luxury rooted in sustainability.”

This recognition underscores ITC Ratnadipa’s dedication to excellence, sustainability, and its vision to redefine luxury hospitality in Sri Lanka.

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