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AI-driven productivity is the future, declare experts at CIPM HR Conference

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The future of productivity is not just digital—it is decisively AI-driven. This was the resounding message from a panel of top industry leaders at the “Discover the Future of Productivity Through Digital Transformation” session, a cornerstone event of the International HR Conference organised by CIPM Sri Lanka on June 3 at the Monarch Imperial.

The discussion, which delved into the complexities and opportunities of navigating digital transformation, brought together a formidable panel of experts. It featured Conrad Dias, Director of LOLC Holdings and Chairman of LOLC Finance; Romesh Ranawana, Group Chief Analytics and AI Officer at Dialog Axiata; and Prasanth Nair, Chief HR Officer of Crompton Greaves Consumer Electricals. The insightful session was expertly moderated by Oshana Dias, Chief People Officer at Fortude.

The Digital Imperative: No Longer an Option

Kicking off the discussion, Conrad Dias made a powerful case for the urgency of digital adoption. “Whether you’re a country or an organisation, digital is not optional anymore. It’s a national imperative,” he asserted. To underscore his point, he cited compelling data from the World Economic Forum, revealing that digitally mature organisations outperform their peers by a staggering 45% in revenue growth.

However, Dias was quick to caution against a one-size-fits-all approach. “Transformation must be contextual,” he warned. “LOLC operates in sectors from finance to plantations to leisure—each with different levels of digital adoption. You have to understand your digital maturity first. Otherwise, you’re just ticking boxes.”

He highlighted how even seemingly traditional sectors like plantations are reaping massive benefits from digitisation. “We’re the world’s largest tea producer under Browns. The next generation doesn’t want to work the way their parents did—so we need to bring technology to the field. Mechanisation, digitisation—it’s not just an option. It’s a must.”

Dias also dismantled the pervasive myth of high implementation costs being a barrier. “Technology has been both democratised and demonetised,” he explained. “AI tools that once cost thousands of dollars are now available at $20 a month. If someone tells you capex is a barrier today, that’s outdated thinking.” He championed a “fail fast” culture, encouraging businesses to experiment, learn from their mistakes quickly, and pivot without fear.

The Rise of the Personal AI Partner

Romesh Ranawana framed the current AI boom as the second great technological revolution in workplace productivity, comparable only to the personal computing wave of the late 20th century. “We’re entering a phase where every employee is expected to work with AI—not just use it as a tool, but to partner with it,” he said.

Ranawana identified four key domains where AI is already making a measurable impact:

Personal productivity: Assisting with everything from managing schedules to summarising complex reports.

Work-specific tasks: Powering sophisticated functions like customer analytics and automated proposal generation.

Team collaboration: Breaking down organisational silos and enhancing cross-departmental coordination.

Enterprise efficiency: Optimising large-scale operations and enabling data-driven strategic decision-making.

‘He offered a stark analogy to illustrate the challenge of adoption. “Imagine giving someone a $100,000 piano who doesn’t know how to play. That’s what many companies are doing with AI,” he cautioned. “The tool is powerful, but without training and the right culture, it’s underused—or misused.” Ranawana stressed that, just as they did with the rise of computers, HR professionals must once again lead the charge in fostering digital and AI literacy.’



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People’s Bank drives push towards cash-lite economy

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Marking a significant milestone in Sri Lanka’s digital transformation journey, the National QR Payment Adoption Programme was recently launched with the objective of accelerating the country’s transition towards a cash-lite economy. The initiative aims to reduce reliance on physical currency by promoting the widespread use of QR-based digital payments, enabling individuals and businesses to conduct fast, secure and convenient transactions via mobile devices, said a release from the People’s Bank.

It said: As a leader in digital banking, People’s Bank proudly aligns with this landmark national initiative, reinforcing its commitment to building a digitally empowered economy. The Bank supports the programme through its flagship digital wallet “People’s Pay”, which offers a seamless platform for QR-based transactions and a range of everyday financial services.

In line with the programme’s objectives, customers can perform QR transactions without incurring additional charges, while merchants benefit from zero fees on transactions up to Rs. 5,000. To further encourage adoption, valuable gifts will be awarded to selected winners among LANKAQR users, enhancing engagement and promoting digital payment usage across the country.

People’s Bank’s participation reflects its ongoing digital transformation strategy, which has evolved beyond traditional online banking to deliver an integrated, lifestyle-oriented financial ecosystem. The Bank continues to set industry benchmarks by offering secure, efficient and user-friendly digital platforms, ensuring customers have uninterrupted access to banking services anytime, anywhere.

At the heart of this initiative is People’s Pay, a sophisticated digital wallet designed to streamline everyday financial transactions while catering to the evolving needs of the modern consumer. The application features a seamless self-registration process, comprehensive tri-language support, and secure storage of payment details, ensuring both convenience and security for users.

In addition, the People’s Pay app enables customers to make real-time bill payments and QR-based transactions with exceptional ease and efficiency. The facility to link multiple bank accounts further enhances flexibility and convenience, while the transaction limit provides users with greater financial control and improved security.

In a strategic move to bolster the national QR adoption program, the People’s Pay app now facilitates Peer-to-Peer (P2P) QR transfers. This functionality allows users to generate both static and dynamic QR codes, enabling efficient transactions without the need to disclose sensitive account information.

The National QR Payment Adoption Programme represents a critical step in advancing Sri Lanka’s digital payments landscape. By fostering fast, secure and transparent transaction methods, the initiative aims to ensure inclusive participation in the digital economy, empowering citizens across all regions and communities.

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ANC Campus and Adelaide University launch new Australian study pathway for Lankan students

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ANC Campus has announced the launch of a formal articulation partnership with Adelaide University at Cinnamon Lakeside, Colombo, creating a clear progression pathway for Sri Lankan students seeking an Australian university degree.

Through this pathway, students can begin their university-level studies at ANC Campus in Sri Lanka before progressing to Adelaide University in Australia, subject to the relevant academic, English language, and entry requirements. By completing the first year through ANC’s Australian Diploma pathway in Sri Lanka, students can significantly reduce the overall cost of their Australian education journey, with estimated first-year savings of up to LKR 13 million when tuition and living expenses are considered.

The launch was attended by representatives of ANC Campus, Adelaide University, and the Australian Trade and Investment Commission (Austrade), alongside members of the media, students, parents, and invited guests. Austrade’s presence highlighted the continued importance of Australia-Sri Lanka education links.

Speaking at the launch, Dayan D. L. Fernando, Chief Executive Officer of ANC Campus, said the partnership gives Sri Lankan students a credible and well-supported route into Australian higher education.

“For over two decades, ANC has worked with international university partners to help Sri Lankan students begin their global education journey with the right academic preparation and guidance. This partnership with Adelaide University gives students a clearer route to an Australian degree and gives parents greater confidence in the pathway their children are choosing,” he said.

Fernando added that international education is one of the most important decisions a family makes, and proper guidance is essential.

“At ANC, our responsibility is to guide students correctly. We must help them understand the pathway, the requirements, the destination, and the opportunities ahead. ANC prepares students for the highest likelihood of success.

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Union Assurance honours new batch of certified financial advisers

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Union Assurance PLC, Sri Lanka’s longest-standing private Life Insurer, recently hosted the SLIM Certified Financial Adviser Graduation Ceremony at its Head Office premises, recognising 38 professionals who successfully completed the programme, a milestone that reflects the company’s focus on building a highly capable and accredited sales force.

The Certified Financial Adviser programme, delivered in partnership with the Sri Lanka Institute of Marketing (SLIM), the National Body of Marketing in Sri Lanka, which was designed to elevate the expertise of the company’s high performing adviser force. Spanning 11 comprehensive modules covering areas such as Advanced Consultative Selling Skills, Negotiation Mastery, Digital Prospecting Techniques, and Emotional Resilience in Sales, participants underwent a rigorous learning journey that concluded with a formal assignment, bringing the full cohort to completion.

The programme reflects Union Assurance’s commitment to ensuring its advisers are positioned to serve customers with confidence, credibility, and genuine understanding of their needs; values that are central to the company’s purpose of protecting what matters most. The SLIM qualification also opens a structured educational pathway for graduates, with opportunities to advance through further nationally recognised certifications.

Speaking at the ceremony, Chief Agency Officer at Union Assurance, Imtiyaz Aniff stated: “We are pleased to recognise the dedication of our people who committed to this programme alongside their core responsibilities. The SLIM certification equips our advisers with the skills and credentials to serve our customers at a higher standard, and that directly supports the quality of advice we deliver. We look forward to seeing this cohort carry forward what they have learned and continue to grow in their careers.”

Union Assurance is a subsidiary of John Keells Holdings PLC (JKH), the largest conglomerate listed on the Colombo Stock Exchange, operating with over 80 companies in 7 diverse industry sectors. The Company has completed nearly four decades of success with a Market Capitalisation of Rs. 45.6 Bn and a Life Fund of Rs. 92.8 Bn as of end December 2025. Set to protect lives and enrich the well-being of all Sri Lankans, Union Assurance offers Life Insurance solutions that cover the health, investment, protection, retirement and education needs of Sri Lankans. With an island-wide branch network and a workforce that is over 3000-strong, Union Assurance continues to invest in people, products and processes with a customer-centric focus to be responsive to emerging changes in the Life Insurance industry.

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