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Fairfirst Insurance – investing in technology to make the customer journey better

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Butterfly Project Team achieving technological advancements to extend the flexibility of Fairfirst’s work processes to teams, business partners and customers.

Fairfirst is upgrading its technology backbone to a state-of-the-art, best-in-class, technology platform that will make the customer journey at Fairfirst much better. This comes as no surprise as Fairfirst places itself as amongst the most innovative and tech-driven service brand in the industry hence taking a lead role in its tech-driven agenda with the support of a design-led thinking culture.

In mid-July, “Project Butterfly” went Live at Fairfirst. The first line of business that went live is Personal Accident Insurance policy. And very recently the Marine Insurance policy went live as well. Other portfolios are sequenced and will continue to be rolled-out over the next few months.

Project Butterfly is a business transformational project that was implemented to replace a 23-year-old legacy system. The new technology platform is a state-of-the-art IT system deployed by one of the top-most global technology vendors and with serious financial investment which has taken the company’s infrastructure to a whole new level

Clement Fernandopulle, Chief Technology Officer, Fairfirst Insurance stated, “We embrace a design-led thinking culture and in this way, we are able to focus on a tech-driven agenda. Project Butterfly is one such technological achievement that extends the flexibility of our work processes to our teams, business partners and customers. We make sure that whatever breakthrough we make has an equal benefit across all functions.”

They say a business is only as happy as its people which is quite so with Fairfirst’s new system bringing about new benefits and features. The expectation of Project Butterfly is to improve a myriad of areas related to 5 key components:

Modernize

Modernizing and replacing in-house systems to incorporate more functionalities and advanced technology

Consolidate

Removing of redundant technologies and consolidating technology platforms as applicable

Standardize

Standardizing all operational functions in to a single core system

Centralize

Centralizing functions to the extent possible considering regulatory requirements

Optimize

Optimizing systems by re-engineering the application landscape and processes around it

Wasantha Welikala, Senior Manager – Information Technology adds, “Our optimism and willingness to #GiveItATry has always created magic. Designing a customer-centric system not only helps the company but also our business partners who help deliver our promises of Empathy, Authenticity and with Responsibility. Project Butterfly will further add many more beautiful colours to our capabilities, as it progresses and reaches completion later in the year.”

Fairfirst Insurance is part of the Canadian-based Fairfax Group. Fairfax, through its subsidiaries, has an international insurance and reinsurance business with a global underwriting reach, longstanding relationships and a broad product range. Fairfax has a strong foothold in the growing insurance and reinsurance markets of Southeast Asia, Eastern Europe, West Asia and Brazil.



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Sri Lanka sets bold target to slash cash use, seeks unified Fintech regulator

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Channa de Silva, Chairman of the Fintech Forum, Sri Lanka

The inaugural Sri Lanka Fintech Summit 2025 concluded with industry leaders and regulators establishing two critical national priorities: a bold target to reduce physical cash usage and a push for consolidated regulatory oversight.

In a key decision, participants set a clear three-year goal to lower the ratio of cash in circulation to GDP from 4.5% to 3.5%. The strategy will focus on digitizing high-cash sectors like transport, utilities, and SME payments, while expanding digital access through post offices and cooperatives.

For the long-term health of the ecosystem, stakeholders agreed to lobby for the creation of a single, unified regulatory authority dedicated to fintech oversight. This aims to streamline approvals and provide clearer guidance for innovators.

“Our members needed to leave with concrete action points,” said Channa de Silva, Chairman of the Fintech Forum, Sri Lanka. The summit, designed as a series of closed-door roundtables with regulators including the Central Bank, produced actionable frameworks. “It was about defining KPIs, setting targets, and giving the industry a shared direction,” de Silva explained.

The outcomes signal a concerted shift from discussion to execution, aiming to build a more inclusive, efficient, and secure digital financial economy for Sri Lanka.

By Sanath Nanayakkare ✍️

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Kukus Group plans 18 outlets across three distinct Sri Lankan hospitality concepts

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Lakmini Gurusinghe and Randila Gunasinghe

A new force in Sri Lanka’s food industry, Kukus Group, is gaining momentum with a clear vision to deliver authentic cuisine, high hygiene standards, and affordability. Founded by young entrepreneurs Nadeera Senanayaka, Lakmini Gurusinghe, and Randila Gunasinghe, the group has successfully launched its pilot outlet and is now preparing for a significant nationwide expansion.

The inaugural  in Kotte has served as a successful proof of concept. Operating for five months, this modern street-food outlet has garnered a strong customer response, confirming market demand and providing the confidence to fund the group’s ambitious growth strategy.

The inaugural in Kotte

“The positive reception has been overwhelming and has solidified our plans,” said Lakmini Gurusinghe and Randila Gunasinghe. “Our Kotte outlet is the operational model we will replicate – ensuring consistent quality, disciplined operations, and excellent service across all future locations.”

The group’s expansion strategy is built on three distinct thematic brands:

Kukus Street: Targeting young urban customers, these outlets offer a vibrant, casual dining experience with a menu of Sri Lankan rice and curry, kottu, snacks, and BBQ, with most meals priced under Rs. 1,500. Services include dine-in, takeaway, and delivery.

Kukus Beach: Planned for coastal areas, beginning in the South, this concept will feature an urban-style beach restaurant and pub designed for relaxed social dining.

Kukus Bioscope: Celebrating Sri Lanka’s cinematic heritage, this dedicated restaurant concept will create a nostalgic cultural space inspired by the golden eras of Sinhala cinema, with the first outlet slated for Colombo.

The immediate plan includes transforming the flagship Kotte location into Kukus Pub & Bar, pending regulatory approvals. The long-term vision is to develop 18 outlets nationwide: 10 Kukus Street locations, 5 Kukus Beach venues, and 3 Kukus Bioscope establishments.

“Kukus Group is more than a hospitality brand; it’s a celebration of Sri Lankan flavors and culture,” the founders concluded. “Our mission is to build trusted, recognizable brands that connect deeply with communities and offer lasting cultural value alongside authentic cuisine. We are dynamic and excited to proceed with this strategic expansion,” they said.

By Sanath Nanayakkare

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Fcode Labs marks seven years with awards night

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The Fcode Labs team at Awards Night 2025

Fcode Labs marked its seventh anniversary by hosting its annual Awards Night 2025 at Waters Edge, celebrating team achievements and reinforcing its organizational values.

The event featured keynote addresses from Co-Founders & CEOs Buddhishan Manamperi and Tharindu Malawaraarachchi, who reflected on the company’s annual progress and future strategy. Chief Operating Officer Pamaljith Harshapriya outlined operational priorities for the next phase of growth.

Awards were presented across three key categories. Prabhanu Gunaweera and Dushan Pramod received Customer Excellence awards for partner collaboration. Performance Excellence awards were granted to Munsira Mansoor, Thusara Wanigathunga, Thushan De Silva, Adithya Narasinghe, Avantha Dissanayake, Amanda Janmaweera, Sithika Guruge, and Sandali Gunawardena. The Value-Based Behaviour awards were given to Thilina Hewagama, Udara Sembukuttiarachchi, and Kavindu Dhananjaya for exemplifying company values.

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