Features
AN OPPORTUNITY FROM A CRISIS – Part 24
CONFESSIONS OF A GLOBAL GYPSY
By Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca
Crisis Management in the Post Pandemic Era
Last week I chaired the eighth International Conference on Hospitality & Tourism Management (ICOHT 2021). Professor Suranga Silva of University of Colombo was my Co-Chair. We chose ‘Post Pandemic Tourism & Hospitality’ as the theme for this year’s conference. Some 105 scholars from over 20 countries made some thought-provoking presentations via Zoom. Apart from my welcome speech, I was involved in moderating a webinar on ‘Spiritual Tourism’ and a Worldwide Hospitality And Tourism Themes (WHATT) roundtable discussion with a dozen experts from different countries.
A key theme of discussion was re-building the tourism and hospitality industry after the pandemic. The importance of leaders’ ability to manage crises was discussed. The participating scholars agreed that crisis management should be well covered in syllabi of hospitality and tourism management educational programs. Increasing of global energy prices was seen as the tip of the iceberg of a series of new crises that may affect tourism and hospitality industry. Scarcity of hospitality trained labour was also identified as another crisis.
History shows that tourism always bounces back, but it will take a longer time in the post-pandemic era. Crisis management skills of managers, therefore will be essential in the ‘new’ tourism. Whilst appreciating that crisis management now has a new level of importance, it has to be noted that it always played a role in hotel management around the world.
A Crisis at Coral Gardens Hotel
In August, 1975, Bentota Beach Hotel became somewhat busier again. This was due to the mini tourist season resulting from the Kandy Perahera held on 10 days with over 100 elephants and more than 1,000 dancers. Some of the tourists who arrived in Sri Lanka to see the Perahera visited the west coast for a few days even though the sea was still rough. As the Trainee Executive Chef, I also became involved in helping the management team to plan for the next tourist season.
One day I heard some news about the sister hotel of Bentota Beach Hotel – Coral Gardens Hotel, which was located in the seaside town, Hikkaduwa, just 23 miles south of Bentota. Coral Gardens Hotel was one of the earliest hotels to open in the mid-1960s soon after Sri Lanka identified tourism as an industry with potential for economic growth and employment generation. The key attraction of this hotel was the nearby underwater garden famous for its corals and schools of beautifully colourful fish. The hotel operated the main glass-bottomed boat excursions for tourists visiting Hikkaduwa.
As Coral Gardens operated with a very small leadership team of just two managers (Manager and the Assistant Manager), Bentota Beach shared its Chief Accountant and the Maintenance Engineer with its sister hotel. Coral Gardens frequently faced problems with trade unions, and local fishermen and villagers who tried to sell handicrafts and corals to tourists. Therefore, although smaller than Bentota Beach, it was difficult to manage. A well-experienced hospitality manager – ‘Pappa’ Paranawithane was the fourth manager in four years to manage that property. He had suddenly retired and around the same time the Assistant Manager – Bobby Adams, resigned to accept a good offer to open the first hotel developed by John Keells/Walkers Tours Group – The Village, Habarana.
Meeting Bobby Adams
By then I had learnt that career building depends on relationships one fosters throughout one’s career journey. I met Bobby Adams for the first time in 1975, two weeks prior to his departure from the company. That was at Bentota Beach Manager’s (Malin Hapugoda) office, when Bobby came to say goodbye. A few days after that, on Bobby’s invitation, I visited him at Coral Gardens. He was a humble man who began as a dishwasher working his way through a hard life. For professional training he had done only a six-month craft course in Cookery at the Ceylon Hotel School while working as an Assistant Cook for Joe Wallace, then a well-known caterer in Sri Lanka (later Bobby’s father-in-law).

Bobby was also a rolling stone, but gathered lots of practical operational knowledge while changing jobs frequently. He was impressed that, just like him, I had worked at 10 establishments in a short span of four years in the hospitality industry. We compared our experiences in establishments where we both had worked at different times – Pegasus Reef Hotel, Windmill Restaurant and Havelock Tourinn. At the very youthful age of 25, he was now becoming a Hotel Manager. Three years later, he became the first-ever hotelier in Sri Lanka to become a director in charge of a hotel company in the corporate office (John Keells), surpassing all Ceylon Hotel School graduates of his age group.
Bobby Adams was the most ‘street-smart’ hotelier that I ever met. He was also a good story teller who often ‘spiced up’ the story in his favour. From the friendship I developed with him, I got a lot of practical tips. The main thing I learnt from him was how to create a positive image and make a name for myself as a hotelier.
A few years later, I worked under Bobby twice as one of his Hotel Managers and later as the General Manager for the largest and best two hotels in his corporate portfolio of seven hotels. When I was 27, I also became his deputy at John Keells head office. When I married in 1980, he was my bestman. Also in the same year, Bobby and I invested in a small boutique hotel in Matara – Beach Lodge, where we were partners and directors. I last met Bobby when he attended my 50th birthday party held at Mount Lavinia Hotel towards the end of 2003. A year after that, sadly, Bobby passed away at the age of 54.
Exploring a New Opportunity
“Chandana, come out of the kitchen and join me to go to Hikkaduwa for something very important”, Indrapala Munasinghe (Muna), the Assistant Manager of Bentota Beach Hotel told me while I was getting ready for lunch service one day. Muna was five years my senior at the Ceylon Hotel School and was subsequently trained in France on a hotel operations scholarship. On our way, Muna told me that he was offered the position of the Manager of the Coral Gardens Hotel. Up to that point the kitchen department there was jointly managed by a Kitchen Clerk and a Head Cook. Muna had convinced the board of directors that the hotel needed a professionally trained Executive Chef. That suggestion had been accepted and in spite of my young age, I was his choice for the job. Thank you, Muna!

While we were driven to Hikkaduwa by one of the hotel drivers, I negotiated with Muna that my salary will be increased by 50% to Rs. 750 a month and that I will be promoted as the Assistant Manager and Executive Chef if I perform well during my first six months. We shook hands and that was the deal. Exactly six years later, Muna and I both joined the Ceylon Hotel School as Senior Lecturers on October 1, 1981.
Just before reaching Hikkaduwa, I was surprised when Muna stopped in Godagama to meet two tough business people from the area – Lesley and Dudley. Then we went to their seaside inn – Beach Cabins in Hikkaduwa which was a small rustic place with six rooms attracting diving enthusiasts travelling on shoe-string budgets. I soon realised that Lesley was the boss of the town. He was well-built and strong and owned a few fishing boats and employed many villagers to do the fishing for him. He was also the best deep-sea diver in the area. After a couple of rounds of arrack and devilled beef, we shook hands and proceeded towards Coral Gardens Hotel. Lesley was pleased that Muna and I came to get his blessings prior to commencing work in his territory. We had his assurance that none of the local fishermen will create any trouble for us.
While we were approaching the hotel, Muna explained to me that “It is always better to do Public Relations (PR) with the people who matter well in advance, prior to any problems arising.” I was convinced that Muna was correct. I used this concept in my later career whenever I worked in an area that was particularly hostile to hotels seen as rich and selfish institutions by poor fishermen and villagers struggling to make ends meet. We walked around the hotel, looked at the office we were to share from the following week and adjoining apartments within the hotel provided to the Manager and his Assistant. Bobby Adams was packing to leave for Habarana to lead The Village Hotel opening project.
When Bobby showed me the kitchen, I was disappointed. It was outdated in terms of equipment and layout compared to the Bentota Beach kitchen. It was also behind time in terms of menus, operational procedures, production processes, buffet presentations and kitchen uniforms. Some of the members of the kitchen brigade were surprised to be told by Bobby that I would be in charge of the kitchen in one week’s time as the first Executive Chef of their hotel. Looking around, I guessed that most cooks were in their forties. I was only 21.
Career Mentoring by Malin Hapugoda
When we returned to Bentota Beach that evening, I began packing and saying goodbye to my colleagues. I had a motivating meeting with the Hotel Manager – Malin Hapugoda (Hapu). He told me to consider all those shortcomings I noticed at Coral Gardens as my opportunities to make a significant improvement to products and services. He also told me that as Coral Gardens will have only two managers, Muna and I have to be aligned properly to achieve common goals, revenues and profits while managing the demanding unions with a lot of tact and patience.
On my last day at Bentota Beach where I spent only one year, I felt that Hapu saw some greater potential in me. Four years later, as the manager of neighbouring Hotel Swanee, I became closer to Hapu, with whom I served on an association committee as office bearers. Four years later, in 1983, the day before I left Sri Lanka for graduate studies in the UK, the phone rang and it was Hapu. He wished me luck and checked when I will be back in Sri Lanka. When I told him that it will be most likely in 1985, Hapu said, “Call me the day you return and I will have a job for you.” That was as the first manager of a 150-room four-star hotel in Hikkaduwa which Hapu was in charge of developing at that time.
Around 2006, Hapu called me in Canada. By then he had become the Managing Director of the only Sri Lankan hotel chain operating hotels in four countries – Aitken Spence Hotels. This time, he offered me the post of Chief Executive Office, Aitken Spence Hotels in Oman, in charge of five hotels. Although I would have loved to work with Hapu again, due to my commitments in Canada I could not accept that lucrative offer.

Finally, in 2014, forty years after working as a junior member of his management team at Bentota Beach Hotel, I did a short consulting assignment for him. Hapu was then in charge of 27 hotels. I designed and delivered a team building session for his senior team of Vice Presidents and General Managers of Heritance and Aitken Spence Hotel Group. I felt deeply honoured when Hapu sat through all my training sessions with his team in their corporate office in Colombo. To me, Hapu is the most accomplished hotelier Sri Lanka has ever produced. I am proud to say that he is my friend.
Muna and I left Bentota Beach on October 1, 1975 and took over the management of Coral Gardens.
(Next week, unexpected challenges as Coral Gardens Hotel’s first Executive Chef at age 21)
Features
Putting people back into ‘development’ – a challenge for South
Should Sri Lanka consider an 18th IMF programme? Some academicians exploring Sri Lanka’s development prospects in depth are raising this issue. It is yet to emerge as a hot topic among policy and decision-making circles in this country but common sense would sooner rather than later dictate that it be taken up for discussion by the wider public and a decision arrived at.
The issue of an 18th IMF programme was raised with some urgency locally by none other than Dr. Ganeshan Wignaraja,Visiting Senior Fellow, ODI Global London, one of whose presentations, made at the Regional Centre for Strategic Studies (RCSS), Colombo, was highlighted in this column last week, May 7th. An IMF programme is far from the ideal way out for a bankrupt country such as Sri Lanka but a policy of economic pragmatism would indicate that there is no other way out for Sri Lanka. Such a programme is the proverbial ‘Bird in the hand’ for Sri Lanka and it may be compelled to avail of it to get itself out of the morass of economic failures it is bogged down in currently.
While local economic growth possibilities are far from encouraging at present, such prospects globally are far from bright as well. Some of the more thought-provoking data in the latter regard were disclosed by Dr. Wignaraja. For example, ‘The IMF’s April 2026 World Economic Outlook projects global growth slowing to 3.1 percent in 2026; with downside risks dominating: prolonged conflict, geopolitical fragmentation, renewed trade tensions, bearing down hardest on emergent and developing economies.’
However, as is known, an ‘IMF bailout’ is fraught with huge risks for the people of a developing country. ‘The Silver Bullet’ brings hardships for the people usually and they would be required by their governments to increasingly ‘tighten their belts’ and brace for perhaps indefinite material hardships and discontent. For Sri Lanka, the cost of living is unsettlingly high and 20 percent of the population is languishing below the poverty line of $ 3.65 per day.
These statistics should help put the spotlight on the people of a country, who are theoretically the subjects and beneficiaries of development, and one of the main reasons, in so far as democracies are concerned, for the existence of governments. Placing people at the centre of the development process is urgently needed in the global South and shifting the focus to other considerations would be tantamount to governments dabbling in misplaced priorities.
Technocrats are needed for the propelling of economic growth but a Southern country’s main approach to development cannot be entirely technocratic in nature. The well being of the people and how it is affected by such growth strategies need to be prime focuses in discussions on development. Accordingly, discourses on how poverty alleviation could be facilitated need urgent initiation and perpetuation. There is no getting away from people’s empowerment.
In the South over the decades, the above themes have been, more or less, allowed to lapse in discussions on development. With economic liberalization and ‘market economics’ being allowed to eclipse development, correctly understood, people’s well being could be said to have been downplayed by Southern governments.
The development issues of Southern publics could be also said to have been compounded over the years as a result of the hemisphere lacking a single and effective ‘voice’ that could consistently and forcefully take up its questions with the global powers and institutions that matter. That is, the South lacks an all-embracing, umbrella organization that could bring together and muster the collective will of the South and work towards the realization of its best interests.
This columnist has time and again brought up the need for concerned Southern sections to explore the potential within the now virtually moribund Non-Aligned Movement to reactivate itself and fill the above lacuna in the South’s organizational and mobilization capability. In its heyday NAM not only possessed this institutional capability but had ample ‘voice power’ in the form of its founding fathers, with Jawaharlal Nehru of India, for example, proving a power to reckon with in this regard. The lack of such leaders at present needs to be factored in as well as accounting for the South’s lack of power and presence in the deliberative forums of the world that have a bearing on the hemisphere’s well being.
The Executive Director of the RCSS, Ambassador (Retd) Ravinatha Aryasinha, articulated some interesting thoughts on the above and related questions at a forum a couple of months back. Speaking at the launching of the book authored by Prof. Gamini Keerewella titled, ‘Reimagining International Relations from a Global South Perspective’, at the Bandaranaike Centre for International Studies, Colombo, Amb. Aryasinha said, among other things: ‘Historically, there is a precedent that has been realized by the Non-Aligned group of countries – unfortunately, rather than being reformed and modified at the end of the Cold War, it has been tossed away.’
The inability of the nominally existent NAM to come out of its state of veritable paralysis and voice and act in the name of the South in the current international crises lends credence to the view that the organization has allowed itself to be ‘tossed away.’ The challenge before NAM is to prove that it is by no means a spent force.
As indicted, NAM needs vibrant voices that could advocate value-based advancement for the global South. Moral principles need to triumph over Realpolitik. Such transformative changes could come to pass if there is a fresh meeting of enlightened minds within the South. Pakistan by offering to mediate in the ongoing conflict between the US and Iran, for instance, proved that there are still states within the South that could look beyond narrow self-interest and work towards some collective goals. Hopefully, Pakistan’s example will be emulated.
Along with Pakistan some Gulf states have shown willingness to work towards a de-escalation of the present hostilities in West Asia. This could be a beginning for the undertaking of more ambitious, collective projects by the South that have as their goals political solutions to current international crises. These developments prove that the South is not bereft of visionary thinking that could lay the basis for a measure of world peace. That is, there are grounds to be hopeful.
NAM needs to see it as its responsibility to make good use of these hopeful signs to bring the South together once again and work towards the realization of its founding principles, such as initiating value-based international politics and laying the basis for the collective economic betterment of Southern people.
Features
Artificial Intelligence in Academia: Menace or Tool?
(The author is on X as @sasmester)
I have often been told by university colleagues how soulless and dangerous ‘artificial intelligence’ (AI) is to academia and humanity. They lament that students no longer read anything as they can now get various AI programmes to summarise what is recommended which is mostly in the English language to Sinhala or Tamil or get easier versions in English itself. They get their assignments and even dissertations fully or partially written by AI. And I am led to believe that universities do not have reliable detection software to assess plagiarism and academic fraud that have been committed using AI beyond the software freely available on the internet with their own limitations. This is due to financial restrictions in these institutions. Even these common malpractices have been done mostly with the aid of free AI programmes which are readily available, which means cheating in this sense is free and mostly safe. For teachers, this is a ‘menace’ in the same way ‘copying’ once was. But its implications are far worse.
But given the global investments made over AI, it cannot be wished away despite the enormous negative impact its use has on the environment, particularly due to its massive demand for energy. So, AI is with us to stay, and it has a considerable role to play in human civilisation even though like most innovations and inventions, this too carries its own burden of negativity. In this context, instead of demonising AI and lamenting its replacement of human agency and ingenuity, one needs to think seriously about how to deal with and engage with it reflectively and pragmatically as there is much it can offer if people are intelligent enough to make rational and sensible choices.
When I am making these observations, I am restricting myself to a handful of practices involving only writing both in university-based examination processes and in the fields of creative writing.
My initial introduction to AI was through the Research Methods class I used to teach in New Delhi. In 2022, this class was supposed to go to Dharmshala in Uttar Pradesh for fieldwork training, and we needed to write a funding proposal quickly. One of the students in the class, already familiar with ChatGPT introduced by OpenAI as a free programme in 2022, did the proposal with its help before the two-hour class was over. I edited it soon after and sent it off to the university administration for funding which we received. That stint of field work was completed in five days and was the most detailed work undertaken as a training programme up to that time in the university which had considerable output ranging from a documentary film to a detailed ethnography based on the findings.
While the technical details, the format of the proposal and its basic writing were done by AI due to the time constraints the class faced, its fine-tuning was done by me and a few students. AI could not then and even now cannot undertake that level of specificity without close human intervention. But the film, the ethnography and the actual process of research had nothing to do with AI. It was the result of human labour, thinking, planning and at times creativity and ingenuity. This was an early example of how AI could coexist in an academic environment if its technical usefulness was clearly understood and potential for excesses was also understood. But this was a time, easily accessible AI was just emerging, and we did not know much about it. But I was fortunate enough to have intelligent students in my class who gave me a crash course into this kind of AI use, which I followed up with my own reading and experimentation later on. As a result, I am keener now to see how it can be used for the betterment of academic practice rather than taking an uncritically demonising position, which I know will not lead anywhere.
But how is this possible? The lamentations of my colleagues about the abuse of AI in academic practice is not unfounded. It is a serious threat that remains mostly unaddressed not only in our country but almost everywhere else in the world too. This is mostly because the advancements of AI even in day-to-day free usage have far exceeded any thoughts for actionable codes of ethics to ensure its practice is sensible and ethical. At the same time, I cannot see why a student should not use AI to correct his spelling and grammar in assignments. I also cannot see why a student cannot seek AI’s help to secure research material from secondary sources available online which I have been doing for years. For instance, the originals of specific books and rare manuscripts might not be available in any repositories in our part of the world. In such situations, what AI might find us is all we have access to in a world where we are restricted in our mobility due to semi-racist visa regimes of failed empires and former superpowers as well as our own lack of ability to travel due to our own unenviable economic conditions. But unfortunately, the materials we need are often only available in research centers and libraries in those nations.
Similarly, when it comes to academic prose, it makes no sense now to take years to translate works from multiple languages to Sinhala and Tamil. This has always been a time-consuming, cumbersome and expensive process. Non-availability of Sinhala and English translations of core originals in languages such as English, French, German and so on has been a long-term problem for our country. But this can now be done well – at least from English to our languages – quite quickly and with a very low margin for error by using specific AI programmes which are meant to do precisely this. What this means is a quick expansion of knowledge in local languages which would have ordinarily taken years to achieve or might not have been possible at all. But still, this needs significant human intervention and time towards perfection. However, I do not think AI-based translations work as well for fiction and poetry or creative works more generally. But the ability for AI to emulate nuance and feeling in language is fast emerging. These are two clear examples of improving technical abilities in research and writing in which AI can be of help.
But looking for sources of information with help the help of AI or using it as a tool to undertake essential translations from one language to another is quite different from simply using it without ascertaining the accuracy of collected information, getting AI to do all your work without any reflection or without any hard work at all, including engaging AI to do the final product in a writing assignment — be that a term paper or a work of fiction. If one proceeds in this direction, as many unfortunately do nowadays, then, our ability to think and be creative as a species will become diminished over time and our sense of humanity itself will take a toll. This is what my colleagues worry about when they say AI is making younger generations soulless.
It is here that ethical practices on how to use AI responsibly without compromising our sense of humanity must play a central role. But these ethical practices must be formally written and taught, followed by viable programmes for detection and publication if unethical practices are followed. This needs to be the case particularly in teaching institutions as well as the broader domain of creative writing. After all, what is the fun in reading a novel or a collection of poetry written by AI?
It is time people began to think about what AI can do in their own fields without falling prey to its power and their own laziness. This brings to my mind Geoffrey Hinton’s words: “There is no chance of stopping AI’s development. But we need to ensure alignment; to ensure it is beneficial to us …” Similarly, as Yann LeCun observed, “AI is not just about replicating human intelligence; it’s about creating intelligent systems that can surpass human limitations.” In this sense, it is up to us to find our edge in creativity and common sense to find the most sensible way forward in using AI.
Features
Engelbert’s 90th birthday bash
The legendary Engelbert Humperdinck, who is known for his hit songs such as ‘A Man Without Love’, ‘Release Me’, ‘Spanish Eyes’, ‘The Last Waltz’, ‘Am I That Easy To Forget’, ‘Ten Guitars’ and ‘I Can’t Stop Loving You’, turned 90 on 02 May, 2026, and there were some lovely Hollywood-related celebrations.
Before his birthday, Engelbert’s new single ‘I’ve Got You’ was released – on 23 April – and Engelbert had this to say: “‘I’ve Got You’ is especially close to my heart. It speaks to love, loyalty, and the quiet strength we find in one another”.
The main birthday event was held at The Starlight Cabaret, in Los Angeles, California, and Sri Lankan Raju Rasiah, now based in the States, and his wife Renuka, who are personal friends of Engelbert, were invited to participate in the celebrations, along with Ingrid Melicon – also a Sri Lankan, now domiciled in America.
The invitation said “An evening of music, memories and celebration. Let’s make it a night to remember!” And it certainly turned out to be a night never ever to be forgotten!

Invitees experienced a “magical entrance” with Engelbert’s name lighting up the screen and showing him performing his hit songs.
The invitees were also presented with a unique gift – a necklace with Engelbert’s face, engraved with the words “Remember, I Love You.”
Engelbert’s son, Bradley Dorsey, sang a tribute song ‘Only You’ for his dad, while Eddy Fisher’s daughters, Tricia and Joely, also got on stage to entertaining the distinguish gathering.
Engelbert didn’t perform but got on stage for the cutting of the birthday cake.
There was also a video compilation of birthday wishes from fellow celebrities, and the lineup included Gloria Gaynor, Micky Dolenz, Wayne Newton, Pat Boone, Lulu, Judy Collins, Deana Martin, Angélica María, Rupert Everett, Matt Goss, and more.

Birthday boy Engelbert Humperdinck
At 90, Engelbert is still performing. He’s on THE CELEBRATION TOUR for his 90th year, with over 50 international dates in 2026, including Australia, Germany, the US, and Canada. He’ll be at Massey Hall in, Toronto, on 06 October, 2026. He said: “The stage is my home… Canada has always been a highlight”.
He performed 60+ concerts, worldwide, in 2025, and says karaoke keeps his songs fresh: “Most of my songs are on karaoke because people love to sing them”.
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