Features
AN OPPORTUNITY FROM A CRISIS – Part 24
CONFESSIONS OF A GLOBAL GYPSY
By Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca
Crisis Management in the Post Pandemic Era
Last week I chaired the eighth International Conference on Hospitality & Tourism Management (ICOHT 2021). Professor Suranga Silva of University of Colombo was my Co-Chair. We chose ‘Post Pandemic Tourism & Hospitality’ as the theme for this year’s conference. Some 105 scholars from over 20 countries made some thought-provoking presentations via Zoom. Apart from my welcome speech, I was involved in moderating a webinar on ‘Spiritual Tourism’ and a Worldwide Hospitality And Tourism Themes (WHATT) roundtable discussion with a dozen experts from different countries.
A key theme of discussion was re-building the tourism and hospitality industry after the pandemic. The importance of leaders’ ability to manage crises was discussed. The participating scholars agreed that crisis management should be well covered in syllabi of hospitality and tourism management educational programs. Increasing of global energy prices was seen as the tip of the iceberg of a series of new crises that may affect tourism and hospitality industry. Scarcity of hospitality trained labour was also identified as another crisis.
History shows that tourism always bounces back, but it will take a longer time in the post-pandemic era. Crisis management skills of managers, therefore will be essential in the ‘new’ tourism. Whilst appreciating that crisis management now has a new level of importance, it has to be noted that it always played a role in hotel management around the world.
A Crisis at Coral Gardens Hotel
In August, 1975, Bentota Beach Hotel became somewhat busier again. This was due to the mini tourist season resulting from the Kandy Perahera held on 10 days with over 100 elephants and more than 1,000 dancers. Some of the tourists who arrived in Sri Lanka to see the Perahera visited the west coast for a few days even though the sea was still rough. As the Trainee Executive Chef, I also became involved in helping the management team to plan for the next tourist season.
One day I heard some news about the sister hotel of Bentota Beach Hotel – Coral Gardens Hotel, which was located in the seaside town, Hikkaduwa, just 23 miles south of Bentota. Coral Gardens Hotel was one of the earliest hotels to open in the mid-1960s soon after Sri Lanka identified tourism as an industry with potential for economic growth and employment generation. The key attraction of this hotel was the nearby underwater garden famous for its corals and schools of beautifully colourful fish. The hotel operated the main glass-bottomed boat excursions for tourists visiting Hikkaduwa.
As Coral Gardens operated with a very small leadership team of just two managers (Manager and the Assistant Manager), Bentota Beach shared its Chief Accountant and the Maintenance Engineer with its sister hotel. Coral Gardens frequently faced problems with trade unions, and local fishermen and villagers who tried to sell handicrafts and corals to tourists. Therefore, although smaller than Bentota Beach, it was difficult to manage. A well-experienced hospitality manager – ‘Pappa’ Paranawithane was the fourth manager in four years to manage that property. He had suddenly retired and around the same time the Assistant Manager – Bobby Adams, resigned to accept a good offer to open the first hotel developed by John Keells/Walkers Tours Group – The Village, Habarana.
Meeting Bobby Adams
By then I had learnt that career building depends on relationships one fosters throughout one’s career journey. I met Bobby Adams for the first time in 1975, two weeks prior to his departure from the company. That was at Bentota Beach Manager’s (Malin Hapugoda) office, when Bobby came to say goodbye. A few days after that, on Bobby’s invitation, I visited him at Coral Gardens. He was a humble man who began as a dishwasher working his way through a hard life. For professional training he had done only a six-month craft course in Cookery at the Ceylon Hotel School while working as an Assistant Cook for Joe Wallace, then a well-known caterer in Sri Lanka (later Bobby’s father-in-law).

Bobby was also a rolling stone, but gathered lots of practical operational knowledge while changing jobs frequently. He was impressed that, just like him, I had worked at 10 establishments in a short span of four years in the hospitality industry. We compared our experiences in establishments where we both had worked at different times – Pegasus Reef Hotel, Windmill Restaurant and Havelock Tourinn. At the very youthful age of 25, he was now becoming a Hotel Manager. Three years later, he became the first-ever hotelier in Sri Lanka to become a director in charge of a hotel company in the corporate office (John Keells), surpassing all Ceylon Hotel School graduates of his age group.
Bobby Adams was the most ‘street-smart’ hotelier that I ever met. He was also a good story teller who often ‘spiced up’ the story in his favour. From the friendship I developed with him, I got a lot of practical tips. The main thing I learnt from him was how to create a positive image and make a name for myself as a hotelier.
A few years later, I worked under Bobby twice as one of his Hotel Managers and later as the General Manager for the largest and best two hotels in his corporate portfolio of seven hotels. When I was 27, I also became his deputy at John Keells head office. When I married in 1980, he was my bestman. Also in the same year, Bobby and I invested in a small boutique hotel in Matara – Beach Lodge, where we were partners and directors. I last met Bobby when he attended my 50th birthday party held at Mount Lavinia Hotel towards the end of 2003. A year after that, sadly, Bobby passed away at the age of 54.
Exploring a New Opportunity
“Chandana, come out of the kitchen and join me to go to Hikkaduwa for something very important”, Indrapala Munasinghe (Muna), the Assistant Manager of Bentota Beach Hotel told me while I was getting ready for lunch service one day. Muna was five years my senior at the Ceylon Hotel School and was subsequently trained in France on a hotel operations scholarship. On our way, Muna told me that he was offered the position of the Manager of the Coral Gardens Hotel. Up to that point the kitchen department there was jointly managed by a Kitchen Clerk and a Head Cook. Muna had convinced the board of directors that the hotel needed a professionally trained Executive Chef. That suggestion had been accepted and in spite of my young age, I was his choice for the job. Thank you, Muna!

While we were driven to Hikkaduwa by one of the hotel drivers, I negotiated with Muna that my salary will be increased by 50% to Rs. 750 a month and that I will be promoted as the Assistant Manager and Executive Chef if I perform well during my first six months. We shook hands and that was the deal. Exactly six years later, Muna and I both joined the Ceylon Hotel School as Senior Lecturers on October 1, 1981.
Just before reaching Hikkaduwa, I was surprised when Muna stopped in Godagama to meet two tough business people from the area – Lesley and Dudley. Then we went to their seaside inn – Beach Cabins in Hikkaduwa which was a small rustic place with six rooms attracting diving enthusiasts travelling on shoe-string budgets. I soon realised that Lesley was the boss of the town. He was well-built and strong and owned a few fishing boats and employed many villagers to do the fishing for him. He was also the best deep-sea diver in the area. After a couple of rounds of arrack and devilled beef, we shook hands and proceeded towards Coral Gardens Hotel. Lesley was pleased that Muna and I came to get his blessings prior to commencing work in his territory. We had his assurance that none of the local fishermen will create any trouble for us.
While we were approaching the hotel, Muna explained to me that “It is always better to do Public Relations (PR) with the people who matter well in advance, prior to any problems arising.” I was convinced that Muna was correct. I used this concept in my later career whenever I worked in an area that was particularly hostile to hotels seen as rich and selfish institutions by poor fishermen and villagers struggling to make ends meet. We walked around the hotel, looked at the office we were to share from the following week and adjoining apartments within the hotel provided to the Manager and his Assistant. Bobby Adams was packing to leave for Habarana to lead The Village Hotel opening project.
When Bobby showed me the kitchen, I was disappointed. It was outdated in terms of equipment and layout compared to the Bentota Beach kitchen. It was also behind time in terms of menus, operational procedures, production processes, buffet presentations and kitchen uniforms. Some of the members of the kitchen brigade were surprised to be told by Bobby that I would be in charge of the kitchen in one week’s time as the first Executive Chef of their hotel. Looking around, I guessed that most cooks were in their forties. I was only 21.
Career Mentoring by Malin Hapugoda
When we returned to Bentota Beach that evening, I began packing and saying goodbye to my colleagues. I had a motivating meeting with the Hotel Manager – Malin Hapugoda (Hapu). He told me to consider all those shortcomings I noticed at Coral Gardens as my opportunities to make a significant improvement to products and services. He also told me that as Coral Gardens will have only two managers, Muna and I have to be aligned properly to achieve common goals, revenues and profits while managing the demanding unions with a lot of tact and patience.
On my last day at Bentota Beach where I spent only one year, I felt that Hapu saw some greater potential in me. Four years later, as the manager of neighbouring Hotel Swanee, I became closer to Hapu, with whom I served on an association committee as office bearers. Four years later, in 1983, the day before I left Sri Lanka for graduate studies in the UK, the phone rang and it was Hapu. He wished me luck and checked when I will be back in Sri Lanka. When I told him that it will be most likely in 1985, Hapu said, “Call me the day you return and I will have a job for you.” That was as the first manager of a 150-room four-star hotel in Hikkaduwa which Hapu was in charge of developing at that time.
Around 2006, Hapu called me in Canada. By then he had become the Managing Director of the only Sri Lankan hotel chain operating hotels in four countries – Aitken Spence Hotels. This time, he offered me the post of Chief Executive Office, Aitken Spence Hotels in Oman, in charge of five hotels. Although I would have loved to work with Hapu again, due to my commitments in Canada I could not accept that lucrative offer.

Finally, in 2014, forty years after working as a junior member of his management team at Bentota Beach Hotel, I did a short consulting assignment for him. Hapu was then in charge of 27 hotels. I designed and delivered a team building session for his senior team of Vice Presidents and General Managers of Heritance and Aitken Spence Hotel Group. I felt deeply honoured when Hapu sat through all my training sessions with his team in their corporate office in Colombo. To me, Hapu is the most accomplished hotelier Sri Lanka has ever produced. I am proud to say that he is my friend.
Muna and I left Bentota Beach on October 1, 1975 and took over the management of Coral Gardens.
(Next week, unexpected challenges as Coral Gardens Hotel’s first Executive Chef at age 21)
Features
India shaping-up as model ‘Swing State’
The world of democracy is bound to be cheering India on as it conducts its 77th Republic Day celebrations. The main reasons ought to be plain to see; in the global South it remains one of the most vibrant of democracies while in South Asia it is easily the most successful of democracies.
Besides, this columnist would go so far as to describe India as a principal ‘Swing State.’ To clarify the latter concept in its essentials, it could be stated that the typical ‘Swing State’ wields considerable influence and power regionally and globally. Besides they are thriving democracies and occupy a strategic geographical location which enhances their appeal for other states of the region and enables them to relate to the latter with a degree of equableness. Their strategic location makes it possible for ‘Swing States’ to even mediate in resolving conflicts among states.
More recently, countries such as Indonesia, South Africa and South Korea have qualified, going by the above criteria, to enter the fold.
For us in South Asia, India’s special merit as a successful democracy resides, among other positives, in its constitutionally guaranteed fundamental rights. Of principal appeal in this connection is India’s commitment to secularism. In accordance with these provisions the Indian federal government and all other governing entities, at whatever level, are obliged to adhere to the principle of secularism in governance.
That is, governing bodies are obliged to keep an ‘equidistance’ among the country’s religions and relate to them even-handedly. They are required to reject in full partiality towards any of the country’s religions. Needless to say, practitioners of minority religions are thus put at ease that the Indian judiciary would be treating them and the adherents of majority religions as absolute equals.
To be sure, some politicians may not turn out to be the most exemplary adherents of religious equality but in terms of India’s constitutional provisions any citizen could seek redress in the courts of law confidently for any wrongs inflicted on her on this score and obtain it. The rest of South Asia would do well to take a leaf from India’s Constitution on the question of religious equality and adopt secularism as an essential pillar of governance. It is difficult to see the rest of South Asia settling its religious conflicts peacefully without making secularism an inviolable principle of governance.
The fact is that the Indian Constitution strictly prohibits discriminatory treatment of citizens by the state on religious, racial, caste, sex or place of birth grounds, thus strengthening democratic development. The Sri Lankan governing authorities would do well to be as unambiguous and forthright as their Indian counterparts on these constitutional issues. Generally, in the rest of South Asia, there ought to be a clear separation wall, so to speak, between religion and politics.
As matters stand, not relating to India on pragmatic and cordial terms is impossible for almost the rest of the world. The country’s stature as a global economic heavyweight accounts in the main for this policy course. Although it may seem that the US is in a position to be dismissive of India’s economic clout and political influence at present, going forward economic realities are bound to dictate a different policy stance.
India has surged to be among the first four of global economic powers and the US would have no choice but to back down in its current tariff strife with India and ensure that both countries get down to more friction-free economic relations.
In this connection the EU has acted most judiciously. While it is true that the EU is in a diplomatic stand-off of sorts with the US over the latter’s threat to take over Greenland and on questions related to Ukraine, it has thought it best to sew-up what is described as an historic free trade agreement with India. This is a truly win-win pact that would benefit both parties considering that together they account for some 25 percent of global GDP and encompass within them 3 billion of the world’s population.
The agreement would reduce trade tariffs between the states and expand market access for both parties. The EU went on record as explaining that the agreement ‘would support investment flows, improve access to European markets and deepen supply chain integration’.
Besides, the parties are working on a draft security and defence partnership. The latter measure ought to put the US on notice that India and the EU would combine in balancing its perceived global military predominance. The budding security partnership could go some distance in curbing US efforts to expand its power and influence in particularly the European theatre.
Among other things, the EU-India trade agreement needs to be seen as a coming together of the world’s foremost democracies. In other words it is a notable endorsement of the democratic system of government and a rebuffing of authoritarianism.
However, the above landmark agreement is not preventing India from building on its ties with China. Both India and China are indicating in no uncertain terms that their present cordiality would be sustained and further enriched. As China’s President Xi observed, it will be a case of the ‘dragon and the elephant dancing together.’
Here too the pragmatic bent in Indian foreign policy could be seen. In economic terms both countries could lose badly if they permit the continuation of strained ties between them. Accordingly, they have a common interest in perpetuating shared economic betterment.
It is also difficult to see India rupturing ties with the US over Realpolitik considerations. Shared economic concerns would keep the US and India together and the Trump administration is yet to do anything drastic to subvert this equation, tariff battles notwithstanding.
Although one would have expected the US President to come down hard on India over the latter’s continuing oil links with Russia, for instance, the US has guarded against making any concrete and drastic moves to disrupt this relationship.
Accordingly, we are left to conclude from the foregoing that all powers that matter, whether they be from the North or South, perceive it to be in their interests to keep their economic and other links with India going doubly strong. There is too much to lose for them by foregoing India’s friendship and goodwill. Thus does India underscore its ‘Swing State’ status.
Features
Securing public trust in public office: A Christian perspective – Part III
Professor, Dept of Public & International Law, Faculty of Law, University of Colombo, Sri Lanka and independent member, Constitutional Council of Sri Lanka (January 2023 to January 2026)
This is an adapted version of the Bishop Cyril Abeynaike Memorial Lecture delivered on 14 June 2025 at the invitation of the Cathedral Institute for Education and Formation, Colombo, Sri Lanka.
(Continued from yesterday)
Conviction
I now turn to my third attribute, which is conviction. We all know that we can have different types of convictions. Depending on our moral commitments, we may think of convictions as good or bad. From the Bible, the convictions of Saul and the contrasting convictions of Paul (Saul was known as Paul after his conversion) provide us with an excellent illustration of the different convictions and value commitments we may have. As Christians we are required to be convinced about the values of the Kingdom of God, such as truthfulness and rationality, the first and second attributes that I spoke of. We are also called to act, based on our convictions in all that we do.
I used to associate conviction with fearlessness, courage or boldness. But in the last two to three years of my own life, I have had the opportunity to think more deeply about the idea of conviction and, increasingly, I am of the view that conviction helps us to stand by certain values, despite our fears, anxieties or lack of courage. Conviction forecloses possibilities of doing what we think is the wrong thing or from giving up. Recall here the third example I referred to, of Lord Wilberforce and his efforts at abolishing the slave trade and slavery. He had to persevere, despite numerous failures, which he clearly did. In my own experiences, whether at the university or at the Constitutional Council, failures, hopelessness, fear or anxiety are real emotions and states of mind that I have had to deal with. In Sri Lanka, if convictions about truth, rationality and justice compel a public official to speak truth to power and act rationally, chances are that such public official has gone against the status quo and given people with real human power, reason to harm them. Acting out of conviction, therefore, can easily give rise to a very human set of reactions – of fear for oneself and for one’s family’s safety, anxiety about grave consequences, including public embarrassment and, sometimes, even regret about taking on the responsibilities that one has taken on. In such situations, such public officials, from what I have noticed, do not ever regret acting out of conviction, but rather struggle with the implications and the consequences that may follow.
When we consider the work of Lord Wilberforce, Lalith Ambanwela and Thulsi Madonsela we can see the ways in which their convictions helped them to persist in seeking the truth, in remaining rational and in seeking justice. They demonstrate to us that conviction about truth and justice pushes and even compels us to stand by those ideals and discharge our responsibilities in a principled and ethical way. Convictions help us to do so, even when the odds are stacked against us and when the status quo seems entrenched and impossible to change. This is well illustrated in how Wilberforce persisted with his attempts at law reform, despite the successive failures.
Importantly, some public officials saw the results of acting out of conviction in their lifetime, but others did not. Wilberforce saw the results of his work in his lifetime. Dietrich Bonhoeffer, a German theologian who opposed Hitler’s rule, was executed, by hanging, by the Nazi German state, a couple of weeks before Hitler committed suicide. Paul spent the last stage of his life as a prisoner of the Romans and was crucified. These examples suggest that conviction compels us to action, regardless of our chances of success, and for some of us, even unto death. Yet, conviction gives us hope about the unknown future. Conviction, indeed, is a very powerful human attribute.
I will not go into this, but the Christian faith offers much in terms of how a public official may survive in such difficult situations, as has been my own experience thus far.
Critical Introspection
I chose critical introspection as the fourth attribute for two reasons. One, I think that the practice of critical introspection by public officials is a way of being mindful of our human limitations and second it is a way in which we can deepen and renew our commitment to public service. Critical introspection, therefore, in my view, is essential for securing public trust and it is an attribute that I consider to be less and less familiar among public officials.
In Jesus, and in the traditions of the Church, we find compelling examples of a commitment to critical introspection. During his Ministry, he was unapologetic about taking time off to engage in prayer and self-reflection. He intentionally went away from the crowds. His Ministry was only for three years and he was intentional about identifying and nurturing his disciples. These practices may have made Jesus less available, perhaps less ‘productive’ and perhaps even less popular. However, this is the approach that Jesus role-modelled and I would like to suggest to you today, that there is value in this approach and much to emulate. Similarly, the Biblical concept of the Sabbath has much to offer to public officials even from a secular perspective in terms of rest, stepping away from work, of refraining from ‘doing’ and engaging with the spiritual realm.
Importantly, critical introspection helps us to anticipate that we are bound to make mistakes. no matter how diligent we may be and of our blind spots. Critical introspection creates space for truth, rationality and conviction to continue to form us into public officials who can secure public trust and advance it.
In contrast, I have found, in my work, that many embrace, without questioning, a relentless commitment to working late hours and over the weekends. This is, of course, at the cost of their personal well-being, and, equally importantly, of the well-being of their families. Relentless hard work, at the cost of health and personal relationships, is commonly valorised, rather than questioned, from what I can see, ironically, even in the Church.
One of the greatest risks of public officials not engaging in critical introspection is that they may lose the ability to see how power corrupts them or they may end up taking themselves too seriously. I have seen these risks manifest in some public officials that I work with – power makes them blind to their own abuse of power and they consider themselves to be above others and beyond reproach.
Where a public official does not practice critical introspection, the trappings of public office can place them at risk of taking themselves too seriously and losing their ability to remain service-oriented. Recall the trappings of high constitutional office – the security detail, the protocol and sometimes the kowtowing of others. It is rare for us to see public officials who respond to these trappings of public office lightly and with grace. Unfortunately for us, we have seen many who thrive in it. In my own work, I have come across public officials who are extremely particular about their titles and do not hesitate to reprimand their subordinates if they miss addressing them by one of their titles. Thankfully, I also know and work with public officials who are most uncomfortable with the trappings of public office and suffer it while preserving their attitude of humility and service.
Permit me to add a personal note here. In April 2022 a group of Christians and Catholics decided to celebrate Maundy Thursday by washing the feet of some members of the public. I was invited to come along. On that hot afternoon, in one corner of public place where people were milling about, the few of us washed the feet of some members of the public, including those who maintain the streets of Colombo. I do not know what they thought of our actions but I can tell you how it made me feel. The simple act of kneeling before a stranger and one who was very obviously very different to me, and washing their feet, had a deep impact on me. Many months later, when I was called, most unexpectedly, to be part of Sri Lanka’s Constitutional Council and had to struggle through that role for the better part of my term, that experience of washing feet of member of the public became a powerful and personal reminder to me of the nature of my Christian calling in public service. I do think that the Christian model of servant leadership has much to offer the world in terms of what we require of our public officials.
Compassion
Due to limitations of time, I will speak to the fifth attribute only briefly. It is about compassion – an aspect of love. Love is a complex multi-dimensional concept in Christianity and for today’s purposes, I focus on compassion, an idea that is familiar to our society more generally in terms of Karuna or the ability to see suffering in oneself and in others. The Gospels, at one point, record that when Jesus saw the crowds that he was ministering to, that he had compassion on them.
Of course, we know that the people are not always mere innocent victims of the abuse of power but can be active participants of the culture of patronage and corruption in our society. Nevertheless, for public officials to secure public trust, I think compassion, is essential. Compassion, however, is not about bending the rules, arbitrarily, or about showing favouritism, based on sympathy. In Sri Lanka we are hard pressed to find examples of compassion by public officials, at high levels, despite the horrors we have experienced in this land. However, in the everyday and at lower layers of public service, I do think there are powerful acts of compassion. An example that has stayed with me is about an unnamed police officer who is mentioned in the case of Yogalingam Vijitha v Wijesekera SC(FR) 186/2001 (SC Minutes 28 August 2002). In 2001, Yogalingam Vijitha was subject to severe forms of sexual torture by the police. After one episode of horrific torture, including the insertion of the tip of a plaintain-flower dipped in chilli to her vagina, the torturers left her with orders that she should not be given any water. This unnamed police officer, however, provided her with the water that she kept crying out for. In a case which records many horrific details about how Yogalingam Vijitha was tortured, this observation by the Court, about the unnamed police office, stands out as a very powerful example of compassion in public office.
Compassion for those who seek our services whether at university, at courts or at the kachcheri, should be an essential attribute for public officials.
Aspects not explored
There is much more that can be said about what a Christian perspective has to offer in terms of securing public trust in public office but due to limitations of time, I have only spoken about truthfulness, rationality, conviction, critical introspection and compassion – and that, too, in a brief way. I have not explored today several other important attributes, such as the Christian calling to prioritise the vulnerable and the Christian perspectives on confession, forgiveness and mercy that offers us a way of dealing with any mistakes that we might make as public officials. I have also not spoken of the need for authenticity – public officials ought to maintain harmony in the values that they uphold in their public lives with the values that they uphold their personal lives, too. Finally, I have not spoken of how these attributes are to be cultivated, including about the responsibility of the Church in cultivating these attributes, practice them and about how the Church ought to support public officials to do the same.
Securing Public Trust
Permit me to sum up. I have tried to suggest to you that cultivating a commitment to truthfulness, rationality, conviction about the values of public service, critical introspection and compassion – are essential if public officials are to secure public trust.
The crisis of 2022 is a tragic illustration of the pressing need in our society to secure trust in public office. In contrast, the examples of Thulsi Madonsela, former Public Protector of South Africa, of late Lalith Ambanwela, former Audit Superintendent from Sri Lanka and Lord Wilberforce illustrate that individual public officials who approach public service can and have made a significant difference, but, of course, at significant personal cost. Given the mandate of this memorial lecture, I drew from the Christian faith to justify and describe these five attributes. However, I do think that a similar secular justification is possible. Ultimately, secular or faith-based, we urgently need to revive a public and dynamic discourse of our individual responsibilities towards our collective existence, including about the ways in which can secure public trust in public office. I most certainly think that the future of our democracy depends on generating such a discourse and securing the trust of the public in public office.
If any of you here have been wondering whether I am far too idealistic or, as some have tried to say, ‘extreme’ in the standard that I have laid out for myself and others like me who hold public office – I will only say this. Most redeeming or beautiful aspects of our human existence have been developed mostly because individuals and collectives dared to dream of a better future, for themselves and for others. Having gone through what has easily been the toughest two-three years of my life, I know that, here in Sri Lanka, too, we have among us, individuals and collectives who dare to dream of a better future for this land and its peoples – and they are making an impact. Three years ago, you could have dismissed what I have had to say as being the musings of an armchair academic – but today, given my own experiences in public office with such individuals who have dared to dream of a better future for us, I can confidently tell you – these are not mere musings of an armchair academic but rather insights drawn from what I have been witness to.
(Concluded)
by Dinesha Samararatne
Features
High-end tourists or budget-friendly visitors!
According to the Sri Lanka Tourism Development Authority (SLTDA), over 130,000 tourists have arrived in the country during the first 15 days of this year.
Impressive, indeed, but how many of them make up the big spending list, or were the majority backpackers?
Of course, we need both – the big spenders and the backpackers – but, as one knowledgeable source said, it’s better to have 10 tourists spending 1000 dollars (per day) than 1000 tourists spending 10 dollars (per day)!
When it comes to tourism, countries often prioritise big spenders over high numbers. Why? Because big spenders bring in more revenue.
A smaller number of high-spending tourists can generate more income for local businesses, infrastructure, and communities, compared to a large number of low-spending visitors.
For example, luxury travellers tend to spend more on accommodation, dining, and activities, boosting the local economy.
Yes, Sri Lanka’s got the potential to attract both – high-end tourists and a steady flow of budget-friendly visitors.
One would say that with our rich culture, stunning beaches, and wildlife, Sri Lanka is a gem for tourism – the high-end tourists, in particular – but, at the same time, the question crops up: how come lots of big spenders visit the Maldives, and the Maldives have no nightlife, wildlife, etc.?
The big spenders, I’m told, visit the Maldives for total relaxation…to check out the beaches and the beautiful resorts, and that’s because they seek exclusivity, luxury, and relaxation.
They’re drawn to stunning beaches, high-end resorts, privacy and exclusivity, world-class amenities (spas, fine dining), unique experiences (sunset cruises, snorkeling).
And, guess what! Anant Ambani, son of Indian businessman Mukesh Ambani, and his wife Radhika Merchant, have arrived in the Maldives for a holiday.
Ambani’s Boeing 737 private jet landed in the Maldives on Saturday (17) and they are currently staying at Waldorf Astoria Maldives Ithaafushi’s private island.
The Ambani family has previously spent holidays in the Maldives. Last year, other members of the family spent the Christmas and New Year period at Waldorf Astoria Maldives Ithaafushi.
In fact, even singer Madonna went to the Maldives, a few years ago, for a $32,000-a-week Maldives holiday, with her family – cycling, sunset picnics on private beaches, infinity pools, luxury spas, etc.

Madhuri Dixit’s cooking scene in Sri Lanka
In early 2020, Bollywood actress Madhuri Dixit visited Sri Lanka for a family vacation, during which she explored local culture, nature, and cuisine.
She took a local cooking class during her visit, which, she later mentioned, was helpful during the 2020 COVID-19 lockdown.
Dixit described a tour of a local tea factory as “intricate and interesting”.
Perhaps, we should introduce Tea Plantations Retreats – High-end bungalows in tea estates with tea-tasting sessions.
Dixit’s trip also included visits to scenic spots in the mountains.
No doubt, Sri Lanka’s got the natural beauty, rich culture, and warm hospitality but we need to package it into luxury experiences that big spenders crave; Think boutique hotels, private villas, and curated experiences.
We should tap more into this luxury relaxation vibe – maybe we could add some more sparkle by introducing Gourmet Food Trails: Exclusive culinary tours with private chefs, wine tastings, and farm visits; Festival Experiences: VIP access to Esala Perahera or Vesak festivals with cultural performances; Island Hopping: Luxury yacht cruises to untouched islands, like Pigeon Island or coral reefs; Adventure Sports: Private surfing lessons in Arugam Bay or hot air balloon rides over Ella.
I believe Sri Lanka could become the ultimate luxury destination if the SLTDA works diligently towards that goal.
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