Business
Seylan Bank unveils innovative ‘My Brochure Portal’
Seylan Bank, the Bank with a Heart, has added to the innovative customer centric features on its website with the Seylan My Brochure – E-Brochure Portal. The portal, a repository of updated brochures, leaflets, digital marketing material and videos on all Seylan products and services, will give customers convenient and access to all the information they need.
Traditionally, handheld brochures and leaflets have been a quick and easy way for customers to glance through products and services on offer. The current pandemic situation however, has made the printing and distribution of brochures unsafe. With periodic lockdowns to curb the spread of the infection, customers are also strongly discouraged from visiting Bank branches except for essential needs. Seylan Bank therefore came up with the solution to create a dedicated responsive portal for all promotional content, accessible on all desktop and mobile devices. Visitors to the portal could view online or download trilingual brochures and other published content, and also share them through social media in a seamless manner with friends and family, for easy reference.
Physical brochures and leaflets also contribute towards environmental degradation as they are discarded as garbage, and large amounts of them are printed every time products and services are upgraded and added to the Bank’s offering. Seylan Bank hopes to reduce and eventually eliminate the need to print brochures through this initiative, by giving customers the environmentally friendly alternative of a digital portal. They can now access the latest information on its products and services without having to call the Bank, or being worried about safely disposing of outdated physical leaflets in their possession.
The Seylan My Brochure – E-Brochure Portal can be accessed by typing https://www.seylan.lk/my-brochures directly into a browser or via the Corporate Website.
Seylan Bank has been at the forefront of driving innovative digital solutions suited for the new normal, setting up extensive digital infrastructure to enable a smooth online banking experience, a state-of-the-art data centre to centrally manage customer needs, partnership with PayHere to facilitate digital payments and even online account opening options for its youngest customers of the Seylan Tikiri Savings Accounts, to minimise physical contact with the Bank. The Bank has also continued to support retail customers with exclusive benefits and offers on essential needs and helped upgrade SME customers’ knowledge and skills through webinars during the pandemic period, to assist in their preparation for post-pandemic opportunities.
Seylan Bank, the Bank with a Heart, operates with a vision to offer the ultimate banking experience to its valued customers through cutting-edge technology, innovative products, and best-in-class services. The Bank has a growing clientele of SMEs, Retail and Corporate Customers, and has expanded its footprint with 172 branches, 70 Cash Deposit Machines, 86 Cheque Deposit Machines and an ATM network of 216 units across the country. Seylan Bank has been endorsed as a financially stable organization with performance excellence across the board by Fitch Ratings, with the bank’s national long-term rating revised to ‘A’ (lka). The bank was ranked second among public listed companies for transparency in corporate reporting by Transparency Global and is now part of the S&P Dow Jones SL 20 Index. These achievements are a testament to Seylan Bank’s financial stability and unwavering dedication to ensuring excellence across all aspects.
Business
Sri Lanka’s tourism paradox: More visitors, less money
Sri Lanka’s tourism industry is posting arrival numbers that many destinations would envy, yet it is increasingly troubled by a disconcerting trend: the country is welcoming record numbers of visitors, but tourism earnings are struggling to keep pace.
In May, Sri Lanka recorded its highest-ever monthly increase in tourist arrivals, welcoming 145,745 visitors, a 10% rise from a year earlier. However, tourism revenue fell 5.1% year-on-year to US$155.7 million, according to official data. For the first five months of 2026, earnings declined 12% to US$1.36 billion, despite continued growth in arrivals.
“These figures highlight a growing challenge for a country that depends heavily on tourism as a source of foreign exchange: attracting more tourists is no longer enough. The bigger question is how much they spend once they arrive,” a leading hotelier told The Island Financial Review.
“After being battered by the 2019 Easter Sunday attacks, the COVID-19 pandemic, and the 2022 economic crisis, Sri Lanka recorded a historic 2.36 million visitors in 2025. Authorities are now targeting 3 million arrivals in 2026. But beneath those anticipated numbers lies a more complicated story,” he said.
Elaborating further, he noted: “Tourism revenue reached roughly US$3.2 billion in 2025; only marginally higher than the previous year, despite a 15% jump in arrivals. More tellingly, earnings remain significantly below the levels achieved in 2018, when visitor numbers were comparable. So, the decline in average tourist spending has become impossible to ignore.”
According to official surveys, average daily tourist expenditure has been revised downward to approximately US$148 per day, compared with previous estimates exceeding US$170.
Referring to this trend, he added: “Destinations such as the Maldives attract substantially higher per-visitor spending through luxury tourism, premium experiences, and high-end accommodation. The debate should increasingly revolve around whether Sri Lanka is pursuing the right tourism model.”
For years, the country focused on boosting arrival numbers through aggressive marketing campaigns, Instagram influencer partnerships, and social media promotions. As a result, Sri Lanka may now be attracting too many budget-conscious travellers while failing to draw those seeking immersive, higher-value experiences rooted in the nation’s natural and cultural assets. “Are we grappling with the tension between ‘high-volume tourism’ and ‘high-value tourism’?” he asked. “Sri Lanka must encourage longer stays, diversify experiences beyond beaches and cultural sites, and develop premium offerings in wellness, eco-tourism, adventure, luxury rail, culinary, and wildlife sectors if it hopes to increase per-visitor spending.”
An inbound travel operator concurred, stating that the future should depend less on bringing in more people and more on attracting the right mix of travellers.
Against this backdrop, Sri Lanka appears to be intensifying efforts in key source markets. One of the most notable initiatives took place recently in Moscow, where Deputy Tourism Minister Prof. Ruwan Ranasinghe led a delegation to the sixth “Let’s Travel International Tourism Forum.” Discussions with Russian officials focused on direct flights, simplified visa procedures, destination promotion, and stronger bilateral tourism cooperation.
Russian travellers have become increasingly important to Sri Lanka’s tourism sector. Russia consistently ranks among the island’s top source markets, alongside India and the United Kingdom. In early 2026 alone, tens of thousands of Russian visitors arrived in Sri Lanka, underscoring the market’s growing significance. The Moscow forum also signalled a broader strategy: expanding beyond traditional hubs and reaching travellers across multiple Russian regions.
“The island’s beaches, wildlife reserves, ancient cities, tea-country landscapes, and wellness traditions already provide a strong foundation, and Sri Lanka has largely solved the problem of attracting visitors. Its next challenge is more difficult: transforming a popular destination into a high-value one. That will require investment in infrastructure, premium tourism products, transport connectivity, destination management, and visitor experiences that encourage travellers to spend more and stay longer,” the inbound operator said.
Tourism Minister Vijitha Herath recently told parliament that the current revenue figures reflect more accurate measurement methodologies rather than a collapse in spending. Referring to this, the hotelier said,” While that may be a technically valid assertion, it does little to mask a far more pressing reality: Sri Lanka is no longer attracting the high-spending travellers it once did. The data, when viewed alongside declining average daily expenditure and stagnant overall earnings, points to a structural shift in the country’s visitor profile, one that favours volume over value. Until Sri Lanka recalibrates its tourism strategy to prioritise quality over quantity, it risks becoming a destination that everyone visits but few truly invest in.”
By Sanath Nanayakkare
Business
Climate resilience now central to Sri Lanka’s economic future, investors told
Climate resilience is no longer an environmental concern on the periphery of policymaking but a critical economic imperative that will determine Sri Lanka’s future competitiveness, export performance, investment attractiveness and long-term growth prospects, leading development agencies and private-sector leaders warned at a high-level forum titled Sri Lanka Climate Summit in Colombo recently.
With climate shocks becoming increasingly frequent and costly, experts said that Sri Lanka must urgently strengthen climate-resilient infrastructure, reform key utility sectors, modernise its data systems and improve access to global climate financing if it hopes to sustain economic recovery and attract investment.
The discussion brought together representatives from multilateral institutions, development agencies and the private sector, who argued that climate adaptation should be viewed not as a financial burden but as one of the largest economic opportunities available to emerging economies.
Addressing the forum, Asian Development Bank (ADB) Country Director for Sri Lanka, Shannon Cowlin, said countries with stronger economic fundamentals are better positioned to absorb climate shocks and recover faster.
“Climate resilience is not only about infrastructure. It is also about macroeconomic resilience. Countries that maintain sound economic management can respond more effectively when disasters occur,” she said.
Referring to Sri Lanka’s recent response to Cyclone Ditwa, Cowlin noted that the country’s economic reforms and recovery programme had significantly improved its ability to manage the disaster compared with previous years.
The ADB highlighted the importance of ongoing reforms in the energy and water sectors, particularly efforts to establish cost-reflective tariffs that would enable utilities to maintain and upgrade critical infrastructure.
“We cannot expect financially distressed utilities to invest adequately in resilience,” she cautioned.
The bank is currently preparing emergency assistance financing to support post-cyclone recovery efforts while embedding internationally recognised “Build Back Better” principles into reconstruction programmes.
Rather than merely restoring damaged assets, future investments will focus on strengthening roads, drainage systems and other public infrastructure to withstand increasingly severe weather events.
Dilmah chairman and Chief Executive Officer Dilhan Fernando warned that climate change represents a direct threat to Sri Lanka’s export competitiveness, especially for premium products such as Ceylon Tea and Ceylon Cinnamon.
“Adaptation is simply another word for survival,” Fernando said.
He observed that rising temperatures, changing rainfall patterns and increasingly unpredictable weather events are beginning to challenge the environmental conditions that have historically given Sri Lankan agricultural products their global reputation.
“The planet has already warmed by more than 1.3 degrees Celsius. Scientists project warming levels approaching three degrees, which would create environmental conditions not experienced for millions of years, he said.
Fernando warned that climate pressures could significantly affect both production volumes and product quality in the tea sector.
“We speak about achieving 400 million kilograms of tea production. Given the climate extremes we are witnessing today, we need to question whether such targets remain realistic in the long term,” he said.
He also highlighted a growing commercial challenge emerging from international markets.
The European Union’s new sustainability and supply-chain regulations are expected to impose stricter environmental compliance requirements on exporters, potentially affecting market access for companies unable to demonstrate sustainable production practices.
“These developments are not simply regulatory requirements. They represent a structural transformation in global trade and consumer expectations,” Fernando said.
However, he argued that businesses should approach climate adaptation as a strategic growth opportunity rather than a compliance exercise.
By Ifham Nizam
Business
Sri Lanka Insurance Corporation General Limited honoured
Sri Lanka Insurance Corporation General Limited (SLICGL), the nation’s trusted leader in general insurance, has been recognised as Sri Lanka’s No. 1 Most Loved General Insurance Brand in 2026.
The prestigious honour, awarded by LMD – The Voice of Business, demonstrates the deep trust, confidence, and lasting relationships customers continue to place in SLICGL. It is clear evidence of the company’s continued commitment to service excellence, innovation, and reliability in protecting lives and businesses throughout the country.
As SLICGL continues to command the industry, it remains dedicated to protecting lives, supporting communities, and delivering trusted insurance solutions nationwide. The achievement also celebrates the dedication of employees, sales teams, business partners, and stakeholders whose collective efforts have strengthened the brand and nurtured long‑term customer relationships.
The recognition reinforces SLICGL’s position as the country’s leading force in the insurance sector, motivating the organisation to enhance products, services, and customer experiences, maintaining the highest standards for all touchpoints.
Today, the bond thrives on consistent delivery. SLICGL remains the undisputed market leader in Sri Lanka’s general insurance industry, with a 20.2% market share and a Gross Written Premium of Rs. 30.3 billion in 2025. During the year, the company settled Rs. 12.3 billion in insurance claims and benefits, including in the aftermath of Cyclone Ditwah, standing by policyholders when it mattered most. Its motor solutions arm, Motor Plus, retained its place as the country’s number one motor insurer.
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