Business
Sampath Bank introduces SL’s first touchless cash withdrawals across its ATM network
* Another Pathbreaking Innovation from the Bank That Gave Sri Lanka Its First ATMs ~
* Customers of All Banks in Sri Lanka Can Withdraw Cash Safely During the Pandemic
Sampath Bank PLC last week announced the introduction of Touchless Cash Withdrawals at Automated Teller Machines (ATMs) for the first time in Sri Lanka, and possibly the first time in the region.State Minister of Money & Capital Markets and State Enterprise Reforms Ajith Nivard Cabraal, M.P., was the chief guest at the commissioning of this at the bank’s head office premises. He performed the first touchless withdrawal in the presence of senior bank officials.Sampath said in a news release that its own customers and customers of all other banks in the country will now be able to withdraw the funds in their accounts and cards at any Sampath Bank ATM around the island by simply scanning the QR code displayed on the ATM screen using the Sampath WePay app.”Doing away with the need to physically touch the surface of the ATM, this is set to minimize risk and enhance customer safety, thereby serving as an ideal means of withdrawing cash from ATMs during the current global COVID-19 pandemic,” the release said.”This is yet another trailblazing digital solution brought to the Sri Lankan market by Sampath Bank. Right from its inception, the Bank has continued to deliver several innovations to the market including the introduction of the country’s first multi-point network of ATMs back in 1988.”
Cabraal commended this initiative saying this was a timely innovation for safe withdrawal of cash by customers of all banks in the context of pandemic challenges.To make a touchless cash withdrawal at any Sampath ATM, all that needs to be done is to select the QR option on their Sampath WePay app, scan the unique QR code that comes up on the ATM’s screen, enter the amount and select the account or card they would like to make the withdrawal from, the release explained.
“The system processes the request upon the customer’s authorization, debits the relevant account or card and issues the cash requested through the ATM, almost instantaneously. The need to scan the QR code which is unique to each transaction makes it necessary for the customer to be physically present at the ATM, thus offering an added layer of security,” it said.
Users can learn more about going touchless by calling 011-2303050.The Sampath WePay app can be downloaded for free from the Apple App Store, Google Play Store and Huawei AppGallery. Users can then onboard themselves by entering their National Identity Card (NIC) details and begin transacting through the app by updating their Sampath Bank or any other bank’s account, credit card or debit card details, the release said.
“Customers of other banks need to complete the mandatory Know Your Customer (KYC) formalities and top up their Sampath WePay wallets to be able to use the Touch Cash Withdrawals facility at Sampath Bank ATMs. Sampath Bank does not charge any annual fees, commissions, or transaction fees for Sampath WePay.”Caption: State Minister Ajith Nivard Cabraal, M.P., performing the first Touchless Cash Withdrawal transaction at the Sampath Bank Head Office premises.
Business
Fifty ninth ADB Annual Meet opens in Samarkand amid global uncertainty
The 59th Annual Meeting of the Board of Governors is set to commence this week, bringing together finance ministers, central bank governors, policymakers and development leaders from across Asia and beyond at a time of mounting global economic and geopolitical uncertainty.
Addressing journalists ahead of the opening sessions, Bernard Woods, Principal Director of the Department of Communications, said the meetings were beginning at a pivotal moment for the world, with fuel markets, food security and fertilizer supply chains coming under strain due to tensions in the Middle East.
He noted that amid rising political and economic fragmentation, regional connections and stronger collaboration have become more important than ever. Against that backdrop, the key sessions and high-level discussions in Samarkand will focus on building collective resilience and strengthening cooperation among member countries.
Among the major themes expected to dominate the agenda are cross-border digital connectivity, cyber security, energy integration, capital market development, transport corridors and the responsible adoption of artificial intelligence to improve resilience and productivity in member economies. Woods also said discussions would examine how resources can be distributed more effectively to meet the unique development priorities of each country.
The official programme features a series of strategic seminars and media events over four days. The opening session of the Board of Governors will include addresses by high profile authorities and subject experts.
Other key sessions include discussions on how capital markets can drive development across Asia and the Pacific, scaling up investments for critical minerals and manufacturing value chains, digital highways for inclusive growth, and pan-Asia transport and power connectivity initiatives.
ADB President Kanda is also scheduled to hold a press conference to announce major new initiatives, while several technical briefings will examine global value chains, private sector operations, digital transformation and regional energy cooperation.
With global shocks increasingly spilling across borders, the Samarkand meeting is expected to underline a central message: that regional cooperation, practical partnerships and timely investment remain essential for sustaining growth and stability across Asia and the Pacific.
By Sanath Nanayakkare in Samarkand, Uzbekistan
Business
Nations Trust Bank completes transfer of HSBC Sri Lanka’s Retail Banking Business to its portfolio
Nations Trust Bank PLC (NTB) has announced that the transfer of Hongkong and Shanghai Banking Corporation’s (HSBC) Retail Banking business in Sri Lanka to NTB has officially been completed, with the acquired portfolio transitioning to NTB effective 1st May 2026.
NTB has integrated HSBC Sri Lanka’s retail banking customers into its operations, ensuring continuity of service and relationship management. The transition also includes the onboarding of HSBC Sri Lanka staff as part of the integration process. The transition has been carried out with a focus on operational stability and minimal disruption, with ongoing support in place as customers familiarise themselves with their banking arrangements at NTB.
The migration brings approximately 200,000 retail customer accounts under NTB, encompassing savings and current accounts, fixed deposits, credit and debit cards, retail loans and a high‑net‑worth customer segment that now joins Nations Trust Bank Private Banking. Through this transfer, Nations Trust Bank’s countrywide network expands to 96 branches. The transition adds seven branches to the network, with locations in Bambalapitiya, Flower Road, Union Place, and Pelawatte operating as dedicated Private Banking Centres, while three other branches are located in Nugegoda, Jaffna, and Kandy.
To support customers during the transition period, NTB has ensured that multiple access points and support channels remain available. Customers may continue to bank through the nearest NTB branch, contact NTB’s 24-hour Help Desk via +94 11 441 4151, and access digital banking services through the Nations Direct mobile app. Dedicated transfer‑related information and FAQs are also available at https://migration.nationstrust.com
Additionally, arrangements were made to extend branch support across two weekends as part of the transition programme.
Business
Amana Takaful named Sri Lanka’s Most Awarded Insurance Company
Amana Takaful Insurance has been recognized as Sri Lanka’s Most Awarded Insurance Company for 2026 by LMD Magazine, marking its third consecutive year of achievement. This recognition reflects the company’s consistent focus on delivering value across both its Life and General businesses, supported by customer-centric solutions, operational discipline, and continued innovation.
Over the years, Amana Takaful has strengthened its market position by enhancing service delivery, investing in digital capabilities, and expanding access to insurance solutions for a wider segment of Sri Lankans.
Commenting on the recognition, Siva Karthigun, Chief Executive Officer – General, stated: “This recognition reflects the discipline and focus we maintain across our operations to deliver consistent outcomes for our customers. Our continued investments in process improvements, digital capabilities, and service excellence have enabled us to strengthen our responsiveness and reliability, ensuring we meet the evolving expectations of our customers across all touchpoints.”
Commenting further, Gehan Rajapakse, Chief Executive Officer – Life, stated: “This recognition reflects the consistency of our efforts in delivering meaningful value to our customers, while continuously strengthening our capabilities across both Life and General businesses. As we move forward, our focus remains on enhancing accessibility, leveraging digital innovation, and ensuring our solutions remain relevant to the evolving needs of Sri Lankans, while maintaining the highest standards of service and reliability.”
Notably, a significant portion of these awards were received for digital excellence, underscoring the company’s continued progress in its digital transformation journey. Amana Takaful’s investments in technology-driven solutions, process automation, and enhanced digital customer experiences have played a key role in strengthening accessibility, efficiency, and service delivery across both Life and General businesses.
The recognition further reinforces Amana Takaful’s standing within the industry, highlighting its ability to sustain performance and adapt in a dynamic environment. For Every Sri Lankan, as one.
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