News
Emojot brings global CX visionary Bradford Smith to inspire Lankan business leaders
In a move to reshape Sri Lanka’s customer experience (CX) landscape, Emojot hosted global CX expert Bradford Smith, CCXP, for two exclusive leadership forums held at The Kingsbury, Colombo, on Sept 23 and 26
Smith — Founder & President of Vector Business Navigation and President of the Consortium for Service Innovation — is a globally recognized authority on customer experience. Invited by Emojot, he engaged senior executives from sectors including hospitality, healthcare, retail, banking, insurance, and telecommunications, sharing insights on how CX drives profitability, loyalty, and long-term brand value.
During the sessions, Smith underscored that every customer interaction represents a “moment of truth,” where simplicity, empathy, and design-led thinking define exceptional experiences. He stressed that emotionally resonant brands command stronger loyalty and higher perceived value.
The forums also explored how AI and emotional intelligence can transform customer engagement into a shared organizational purpose.
Emojot’s Founder and CEO Dr. Shahani Markus said the initiative reaffirmed Emojot’s commitment to empowering enterprises to “listen intelligently, act insightfully, and connect emotionally.”
“Every successful brand connects through emotion,” Dr. Markus noted. “This was about making that connection stronger, smarter, and more human.”
The Cabinet of Ministers has approved the resolution furnished by the Minister of Industries and Entrepreneurship Development to recognize the “Sri Lanka National Export
Development Plan – 2026–2030” as the official strategic framework for export development and promotion of exports in Sri Lanka.
The Sri Lanka Export Development Board, in collaboration with public and private sector stakeholders connected to the export sector, has formulated the National Export Development Plan 2026–2030 by obtaining technical assistance under the Policy-Based Lending Programme of the Asian Development Bank.
The aforementioned Plan provides a comprehensive strategic framework to guide and monitor Sri Lanka’s export development process, with the target of earning US$ 36 billion in foreign exchange through the export of goods and services by the year 2030
The Cabinet of Ministers has approved the resolution furnished by the Minister of Women and Child Affairs to accept the Global Charter for Children’s Care Reform for Sri Lanka.
Approval has been granted by the Cabinet of Ministers on several earlier occasions to amend the Consumer Affairs Authority Act No. 9 of 2003.
In accordance with the approval granted at the Cabinet
meeting held on 2023-05-02, the Legal Draftsman is currently in the process of preparing the relevant amended Bill, and the Legal Draftsman has informed that it would be appropriate to obtain policy approval from the present Cabinet of Ministers for that purpose.
Accordingly, taking into consideration the necessity of restructuring the Consumer Affairs Authority too, the Cabinet of Ministers has approved the resolution furnished by the Minister of Trade, Commerce, Food Security and Cooperative
Development to instruct the Legal Draftsman to expeditiously complete the preparation of the relevant Bill to enable the amendment of the Consumer Affairs Authority Act, No. 9 of 2003.
Cabinet approves recognition of ‘Sri Lanka National Export Development Plan – 2026–2030’
Cabinet nod to accept the Global Charter for Children’s Care Reform for Sri Lanka
Cabinet grants policy approval to amend the Consumer Affairs Authority Act, No. 9 of 2003
Cabinet approal for Legal Draftsman to prepare a Bill to enable the amendment of Finance Business Act, No. 42 of 2011
M.S. Mahadiulwewa appointed act in the post of Director General of Commerce
Wimal S.K. Liyanagama appointed Director General of Customs
‘Dates have the highest sugar content to fight Coronavirus’
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