Business
Singer revamps Colombo Service Centre with enhanced customer experience
Singer Sri Lanka PLC is pleased to announce the revamping of its Colombo Service Centre, reaffirming the brand’s dedication to providing exceptional services to their valued customers. The new facility located in Borella aims to redefine the customer service experience for all patrons.
Sharing his thoughts, Mahesh Wijewardene, Chief Executive Officer, Singer Group of Companies said, “The revamping of our Colombo Service Centre underscores Singer’s unwavering dedication to delivering exceptional services to our customers. We believe the new enhancements will provide a more convenient and pleasant after-sales experience for them and make their interactions with us more seamless and enjoyable.”
Recognizing the uniqueness of each customer and their requests, Singer offers personalized assistance and tailored solutions designed to meet a range of diverse and specific requirements.
Singer’s team of highly trained technicians and customer care specialists possess an in-depth understanding of their wide range of products, ensuring that customer requirements are met with accurate solutions and insights.
The service centre also boasts a dedicated spare parts counter providing customers with easy access to genuine spare parts for renowned brands such as TCL, Samsung, Beko, Hitachi and Panasonic. As the trusted service partner and exclusive agent for many of these leading brands, Singer offers these parts over the counter to further enhance the customer experience at their service centre.
Kasun Udayanga, Head of Service and Processes, Singer Sri Lanka PLC said, “We are happy to announce the revamping of our service centre in Colombo. Our commitment to providing exceptional services to our valued customers has never been stronger. The new service centre in Colombo is not just a place for repairs; it’s a symbol of innovation and improvement. With state-of-the-art tools, a team of highly trained experts, and a commitment to personalized assistance, we are here to meet the requirements of each customer.”
The Colombo service centre is now also enhanced with a cutting-edge Queue Management System (QMS) implemented by SLTMobitel which will significantly reduce the customer waiting time, a pleasant lounge area where customers can comfortably wait till the repair is completed or till their token number is called, and a Call Management System designed to ensure that every customer is promptly attended to.
Singer also introduced the Singer Care App, an alternative and complementary after-sales feature, which provides the convenience of repairing and servicing products from the comfort of one’s home. The app which can be downloaded on Google Play and Apple Stores is available to patrons island-wide and supports scheduling repairs, following up on service requests and accessing product information around the clock.
Business
Sri Lanka to build a new tourism workforce to project a stronger national voice
Specialised training programme set to begin
The Sri Lanka Institute of Tourism & Hotel Management (SLITHM) has launched a new initiative that could quietly reshape the country’s tourism industry – the National Tourist Interpreter Training Programme.
The idea, explained by SLITHM Chairman Dheera Hettiarachchi, is simple but important. Sri Lanka does not need to rely only on bigger tourist numbers or louder promotion. It needs to help visitors understand the country better.
“This is where the concept of a tourist interpreter comes in”, he said.
“Unlike traditional tour guides, who mainly explain and show places, interpreters are trained to go deeper. They connect the story behind what visitors see; linking history, culture, environment and local life. In a country like Sri Lanka, where ancient heritage, rich biodiversity and living communities are closely connected, this approach can make a real difference,” Hettiarachchi explained.
The programme itself will run for three months and focus more on field visits and practical learning rather than classroom teaching. It is open to academics and professionals with knowledge in areas such as history, culture, environment and research. Those who complete the course will receive a National Tourist Interpreter Licence from the Sri Lanka Tourism Development Authority, along with a digital badge.
With a course fee of around Rs. 250,000, this is not meant for mass entry. The target is a smaller, more specialised group. These interpreters are expected to work with destination management companies, serving high-end travellers who are looking for meaningful and informed experiences, not just sightseeing.
Speaking further, the SLITHM chairman said: “Globally, this trend is already visible; visitors increasingly expect detailed explanations about nature, conservation and local communities in the destinations they visit. They want to know not just what they are seeing, but why it matters. Sri Lanka has the natural and cultural depth to offer this kind of experience. What has been missing is the structured way of delivering that knowledge. That is where this initiative fits in.”
According to SLITHM, there is also a wider benefit. Visitors who understand a place tend to respect it more. This can reduce damage to sensitive sites and support conservation efforts, creating a better balance between tourism and the environment.
In this context, a new group of trained interpreters could gradually change how Sri Lanka is presented to the outside world. Instead of quick impressions shaped by social media, these interpreters can offer informed, thoughtful accounts of the country, combining knowledge with storytelling.
For a destination long promoted mainly for its beaches and scenery, this shift towards deeper storytelling may be both timely and necessary.
By Sanath Nanayakkare
Business
Savers squeezed by lower returns as liquidity surge eases borrowing costs
A quiet but persistent strain is being felt by Sri Lanka’s savers, particularly retirees and fixed-income households who depend on bank interest to meet daily expenses such as groceries, medicine and utility bills. As deposit rates remain subdued, this segment continues to absorb the impact of a changing monetary environment with little visibility, even as broader conditions begin to ease for borrowers.
The latest economic indicators show that this pressure on savers is unfolding alongside a gradual shift towards lower lending rates and improved liquidity in the banking system.
At the centre of the transition is the Average Weighted Prime Lending Rate (AWPR), which declined to 9.63% in the week ending April 24, 2026, easing by 16 basis points from the previous week. This signals that borrowing costs are beginning to edge down, offering some relief to businesses and individuals reliant on credit.
In practical terms, housing loans, business overdrafts and working capital facilities could become marginally cheaper in the period ahead. However, as banks tend to adjust lending rates cautiously, the full benefit may take time to reach small businesses and ordinary consumers.
In contrast to the relief expected for borrowers, savers are likely to remain under pressure. Deposit rates have not shown a corresponding upward movement, meaning that interest income, a crucial lifeline for many households remains constrained in real terms, especially against the backdrop of rising living costs.
Monetary developments during the week also reflect a careful balancing act by policymakers. Reserve money declined, largely due to a reduction in currency in circulation, which stood at around Rs. 1.79 trillion by April 24. This suggests tighter control over physical cash in the system, possibly aimed at maintaining price stability and managing inflation expectations.
Yet, within the banking system itself, liquidity conditions have eased significantly. Total outstanding market liquidity rose sharply to a surplus of Rs. 199.17 billion, nearly doubling from the previous week. This increase indicates that banks have plenty of cash, which typically encourages lending and places downward pressure on interest rates.
For the public, the implications are mixed and unevenly distributed. Borrowers stand to gain gradually from lower interest rates, and businesses may find credit more accessible as liquidity improves. Consumers could also benefit from increased competition among banks to lend.
But for savers – a significant yet often overlooked segment – the story is different. With deposit returns remaining relatively low, their purchasing power continues to be tested, underscoring a growing divide in how monetary policy outcomes are experienced across society.
By Sanath Nanayakkare
Business
ComBank expands agency banking network to 26 locations
Commercial Bank of Ceylon has expanded its ‘ComBank Shakthi’ Agency Banking network to 26 strategic locations nationwide, adding 22 new outlets to the four pilot sites launched earlier.
The initiative partners with trusted local businesses or individuals who act as bank intermediaries, equipped with specialised POS devices running proprietary software for secure, real-time transactions. Customers can perform cash deposits, withdrawals, fund transfers, balance inquiries, and bill payments closer to home—reducing travel time and cost.
The expansion strengthens financial inclusion for underserved and unbanked communities, particularly in rural areas, and integrates closely with the Bank’s Agriculture and Micro Finance Units (AMFU), leveraging existing community trust. Agency outlets now complement Commercial Bank’s 272 traditional branches, bringing total physical access points to 298.
New locations include Katupotha, Oddusudan, Baduraliya, Vankalai, Akkaraipattu, and Lahugala, among others. The four pilot outlets remain at Tissamaharama, Hambantota, Siyambalanduwa, and Buttala.
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