Business
How we overcame multiple crises: DialTex MD
By Hiran Senewiratne and
Sanath Nanayakkare
DialTex, a majority-owned subsidiary of Ahlers AG, Germany, has been operating in the Katunayake Export Promotion Zone (KEPZ) since November 1979. It is a pioneer company in the KEPZ which has attracted Foreign Direct Investment (FDI) to the country’s apparel sector. DialTex has produced jackets and trousers for the past 43-plus years while venturing into Jeans and Chinos in 2000. All their manufacturing is done in-house at the Katunayake plant, which also has a state-of-the-art washing plant.
DialTex produces around two million pieces per year and their buyers have mainly been their parent company in Germany. However, since the Covid-19 health crisis, the Company started looking at other markets, mainly the US and Middle East. Sean Umagiliya, Managing Director at DialTex, recently gave an interview to the financial media, where he explained how DialTex delivers high quality and exquisite craftsmanship to its international customers at a competitive price, the focus it has placed on sustainability practices and employee wellbeing, and the Company’s future plans for growth, among other things. The following are some excerpts from the interview.
Q. How has DialTex improved on customer satisfaction for its steady growth, over the years?
DialTex is completely customer-centric. That’s our strength. We believe that our customers have a voice in the company’s direction, and, therefore, we take that into account. That’s how we have established long-term relationships with them. Our buyers have complimented us for our quality and craftsmanship which are delivered at a competitive price. We focus on giving them the best experience, from Concept to Launch. We keep abreast of all the modern fashion trends, and consumer behaviour, and we collaborate with our customers to deliver a high-quality product, accordingly. Furthermore, we have enhanced our sustainability practices to ensure responsible use of resources, leaving no room for any environmentally harmful processes. To achieve this objective, we use more sustainable raw materials, and environmentally friendly manufacturing techniques.
Q. How did the company navigate the Covid- 19 crisis and the simultaneous foreign currency shortage on the domestic front?
I think that expecting the worst was helpful in navigating the crisis. There was no rule book to follow. Every day was different, and we had to just think out of the box in steering the ship. From stocking up on fuel, addressing our worker grievances, ensuring their wellbeing, keeping our customers at ease, working with the government, and continuing to deliver the orders, at the expected pace, were all very challenging. But all that made us see a way through it and keep our operations afloat. The dollar crisis didn’t have a major impact on us, except for some of our local suppliers who had liquidity issues. We managed to support them from our reserves so that they could continue to supply and service us. We also kept a constant dialogue going with the government to keep it informed of our priorities.
Q. What are the lessons you learned from your crisis response?
The crisis taught us that we are capable of being agile and flexible in addressing any potential issues and that was the most important lesson we learned. We needed to act fast and make quick decisions. The analogy was a speedboat vs. an oil tanker. We couldn’t apply just one way of working, to all our customers. We became more financially lean and adept at discretionary spending. We became more conscious of the changing business landscape and built an awareness to face the unseen events, in the future. The situation also taught us the great importance of having clear and candid communication with all our stakeholders and keeping them thoroughly informed of the ground situation. All in all, the crisis transformed us in a way we never imagined before.
Q. How helpful was your German connection at this crucial time?
Our German partners, and colleagues, were very empathetic and supportive towards us to overcome this situation. They could have easily switched production to safeguard their supply chain, but they trusted us to deliver, as promised, and didn’t abandon us. They were there for us at these very difficult times and I am grateful to them for their support.
Q. Can Sri Lanka do more to establish similar strong business partnerships with global partners?
Of course, we can capitalize on partnerships like that. We need to improve our image, in the International community, especially in the ease of doing business. For this, political and economic stability are essential. Also, we need to ensure the competence and commitment of our workforce. They have the right skill set, but we need to keep on improving them, in line with changing industry trends. Although Sri Lanka is in an advantageous geographic location, we need to earn international repute for good governance, ethical practices, mutually beneficial free trade agreements, preferential access to our imports to different markets, etc.
Q. How is Sri Lanka viewed by international apparel import markets?
Definitely, our number one positive attribute, in their eyes, is the high quality we deliver. Our manufacturing experience, and innovations, are also admired by them. Our cost is competitive, but our products are not the cheapest in the market as we don’t compromise quality with price.
Q. What anti-inflationary measures have you taken?
We have optimized our worker productivity, through various incentive schemes, which has had a positive impact on our cost of production. Now we are looking at utilizing renewable energy sources for power generation to cut down our energy cost and pass the benefit on to our customers.
Q. Can you list a few things you have done for the wellbeing of your workforce during the difficult time?
We paid them an immediate monthly crisis allowance, starting in April 2022. We made one-off payments to our workforce, depending on the monthly targets they achieved. They were given counselling services for free, along with enhanced medical benefits. They are provided with free meals and transportation. Free housing is made available for workers from distant areas. Also, there was a scheme to grant loans for individuals that face critical personal situations at any time.
Q. Vision of the MD is important because it sets the direction and strategy for the company. On a final note, can you enlighten us on that?
I think that this year [2023] will mainly be about survival. But we are looking to go beyond survival and invest in new technologies, and innovations, in order to enter new markets, with our unique offerings. This year, we will be showing greater interest in the Indian and Middle East markets, considering the opportunities that are on offer.
Business
Saudi Arabia deepens investment in Sri Lanka with USD 50 mn medical faculty
Saudi Arabia has reaffirmed its long-term commitment to Sri Lanka’s economic and social development with the inauguration of the USD 50 million Faculty of Medicine at Sabaragamuwa University, a flagship investment expected to strengthen higher education, healthcare capacity and human capital while reinforcing the growing bilateral partnership between the two countries.
The project, financed by the Saudi Fund for Development (SFD), was inaugurated on Saturday in the presence of Prime Minister and Minister of Higher Education Harini Amarasuriya, Saudi Ambassador to Sri Lanka Khalid Hamoud Al Kahtani, SFD Deputy Chief Executive Officer Eng. Faisal Al-Kahtani, senior government officials and representatives of both countries.
Addressing the ceremony, Prime Minister Dr. Harini Amarasuriya described the project as another milestone in the enduring partnership between Sri Lanka and Saudi Arabia, expressing appreciation for the Saudi Fund for Development’s continued support in expanding higher education and creating opportunities for future generations of Sri Lankan students.
The premier said the new Faculty of Medicine would help address the country’s growing demand for qualified medical professionals while strengthening the national healthcare system.
Ambassador Khalid Hamoud Al Kahtani said the inauguration reflected the “strong and enduring partnership” between the Kingdom of Saudi Arabia and Sri Lanka and underscored the two nations’ shared commitment to education, healthcare and sustainable development.
The Ambassador added:”This achievement stands as a testament to our shared commitment to advancing education, healthcare and sustainable development.”
The Ambassador paid tribute to the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, and Mohammed bin Salman for their vision and continued support for international development initiatives that foster economic cooperation and sustainable growth across partner countries.
He also commended the Saudi Fund for Development for financing and implementing the project, describing the Faculty as an investment in human capital, knowledge and Sri Lanka’s future healthcare workforce.
“We are confident that this new Faculty will play a vital role in educating future generations of medical professionals, serving the people of Sri Lanka and further strengthening the close friendship and cooperation between our two countries,” the Ambassador said.
SFD Deputy CEO Eng. Faisal Al-Kahtani said the project represented far more than a new academic institution.
“It is an investment in people, knowledge and opportunity. For more than four decades, the Saudi Fund for Development has partnered Sri Lanka in projects that improve lives and support sustainable economic and social development,” he said.
The state-of-the-art Faculty of Medicine features modern laboratories, para-clinical teaching facilities and a comprehensive library, significantly expanding Sri Lanka’s medical education infrastructure.
Since 1981, the Saudi Fund for Development has provided approximately USD 422.7 million through 15 development loans supporting 12 major projects in education, healthcare, water supply, transport and energy, making Saudi Arabia one of Sri Lanka’s key development partners in long-term infrastructure and human resource development.
By Ifham Nizam
Business
Arpico Insurance welcomes finance professional Naresh Tillekeratne to Board
Arpico Insurance PLC, a renowned life insurance provider and a subsidiary of the blue-chip conglomerate Richard Pieris & Company PLC, has announced the appointment of Naresh Tillekeratne to its Board of Directors. This move further reinforces the Company’s commitment to operational excellence and stakeholder value as it embarks on its next phase of growth.
With a career spanning over 35 years in International Banking and Non-Bank Financial Institutions (NBFIs), Tillekeratne brings deep expertise in enterprise risk management, compliance, and corporate structuring. With over 15 years in C-level and senior management roles across Sri Lanka and the Middle East, he has forged a reputation for driving bottom-line efficiency and structural transformation.
Commenting on the appointment, Ramal Jasinghe, Chairman of Arpico Insurance PLC, stated “We are pleased to welcome Naresh Tillekeratne to our Board. He is a respected figure in the financial services landscape, recognised for his risk-management acumen and strategic foresight. As Arpico Insurance continues to scale and navigate complex and ever-evolving business and governance environments, his extensive cross-border experience will be invaluable in safeguarding stakeholder value and steering our sustainable growth trajectory.”
Prior to joining the board at Arpico Insurance PLC, Tillekeratne served as Chief Executive Officer of Assetline Finance PLC (previously Assetline Leasing Company Ltd), following a tenure as General Manager – Credit & Operations at AMW Capital Leasing and Finance PLC.
Jayalal Hewawasam, CEO of Arpico Insurance PLC, added “We are entering a dynamic phase of innovation and growth at Arpico Insurance, and strong corporate governance remains at the very heart of that journey. We are delighted to welcome Naresh Tillekeratne to our Board of Directors and the Company Management looks forward to working with him, and to harness his expertise in supporting our growth trajectory. We are confident that his proficiency in international banking, coupled with his acumen in enterprise risk management, will add tremendous depth to our leadership structure.”
Tillekeratne’s international exposure includes C-level responsibility at the Abu Dhabi Commercial Bank (UAE), where he engineered the restructuring of credit approval mechanisms and documentation controls to maximize portfolio returns. Prior to that, he completed a distinguished tenure spanning over two decades at Citibank NA Middle East, ascending to the level of Senior Vice President and Regional Head of Credit Risk Management for the Middle East, Egypt, and Pakistan. During his time with Citibank, he was also a key member of the specialized projects team tasked with advising and structuring financing for iconic state-backed development projects across Saudi Arabia, the UAE, Qatar, Egypt, and Bahrain.
Speaking on his new role, Tillekeratne noted “It is a privilege to join the Board of Arpico Insurance PLC, an institution anchored by the enduring 90-year legacy of the Richard Pieris Group. My primary focus will be to enhance our risk-governance architectures to ensure we meet our promises to policyholders while driving growth and innovation. I look forward to collaborating with the Board and the Senior Management to drive our strategic evolution with absolute integrity.”
Business
EFC new Chair reaffirms commitment to national employment policies and responsible business initiatives
The Employers’ Federation of Ceylon (EFC) recently concluded its 97th Annual General Meeting at the BMICH. At this general meeting, the Board of Trustees and Council Members representing different employer groups were appointed for the financial year 2026/27.
The outgoing Chairman, Dinesh Weerakkody expressed his appreciation to the Council, Members and the EFC Secretariat for the invaluable support extended to him throughout his tenure. Sanath Manatunge, Managing Director/CEO of the Commercial Bank of Ceylon PLC was appointed as the new EFC Chairman while Dinal Peiris, Chairman and Managing Director of the Lanka Aluminium Industries PLC Group was appointed as the Vice Chairman.
In his inaugural address, the new Chairman, while underlining the significance of the Federation, stated that, as the National Employers’ Organisation, the EFC will continue to contribute to labour law reforms that support future-ready businesses while driving responsible business initiatives. Manatunge who counts 36 years of experience having held very senior positions in the financial sector, presently serves on the Boards of Commercial Development Company PLC, and Commercial Bank of Maldives (Pvt) Ltd. as the Deputy Chairman. He is also the Chairman of the Sri Lanka Banks’ Association. Following his appointment as the new EFC Chair, the senior professional further emphasised the importance of engaging with the tripartite stakeholders to collaboratively advance shared objectives and strengthen Sri Lanka’s employment landscape.
Manatunge also represents key industry interests as a Member of the UNICEF Business Council, the Ceylon Chamber of Commerce, and the World Bank Group’s Private Sector Advisory Council. His regulatory and advisory contributions include serving as an Ex-Officio Member of the Stakeholder Engagement Committee of the Central Bank of Sri Lanka, as well as a Member of the Project Steering Committee (PSC) for the Central Bank’s Fraud Risk Management (FRM) System.
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