Business
AIA Insurance globally recognised as the Best Life Insurance Company in Sri Lanka, yet again
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What makes a company the best? Is it it’s strength, stability and reputation? Is it the force of an exceptional team that drives it? Perhaps its unrivalled innovation and agility? Or more so, the fact that it goes above and beyond in what it offers its stakeholders. Maybe its world-class standards and exposure with in-depth local understanding? And certainly, its commitment to the community and society that surpasses just business objectives. Indeed, it is all of these and that’s how and why AIA Insurance has been recognised as the Best Life Insurance Company in Sri Lanka, for the fourth year.
Awarded by internationally acclaimed Capital Finance International for 2022, this is testimony to the significant contribution made by AIA to Sri Lanka’s life insurance industry in terms of its innovative and inclusive products and propositions, superlative customer experience, community investment initiatives and workforce empowerment.
Last year was no doubt a trying year for Sri Lanka with an unprecedented social and economic backdrop. Despite it being an economically challenging time for all businesses, AIA was determined to be there for Sri Lanka and her people when it was most needed. As such the company’s focus on societal endeavours took precedence. Be it renovating underprivileged schools and hospitals around the island or providing support to underprivileged and vulnerable children and elders, AIA’s priority was giving back to the community.
The company managed many societal endeavours during the last year, including projects with HelpAge Sri Lanka, SOS Children’s Villages Sri Lanka, Sri Lanka Cancer Society, Lanka Alzheimer’s Foundation, Department of Probation and Childcare Services, not to forget AIA’s flagship CSR projects, the National Poson Safety Programme and Higher Education Scholarships, which are two of the longest standing projects in the country.
The company remained committed to enhancing the customer experience, while increasing efficiency and convenience through new and improved digitalized processes. As a company pioneering digital transformation in the industry, AIA has launched many industry firsts including a modern human centric point of sales (POS) solution, cloud-based workflow automation, robotic process automation, cloud-based strategy, remote digital signatures for customer onboarding and advanced analytics for intelligent decision making. AIA’s efforts towards going paperless has further established its green commitment while also ensuring faster, better connectivity with customers.
Boasting the highest calibre of agents, AIA’s sales force is part of the world’s #1 MDRT life insurer, that being AIA Group. With this strength, AIA’s team of sales professionals have world-class training, exposure and insights that help them deliver a superlative service to customers.
While providing protection to customers at every stage of their lives, AIA offers a wide range of retirement, health, protection and savings solutions for all Sri Lankans. The product suite is designed and enriched by not only an in-depth understanding of the needs of the local customer, but also an expertise acquired in over a hundred years of experience in Asia. The health space is yet another important area for AIA and the company is very active through not only products, but overall propositions, and stands as a firm pioneer in this space. As AIA embraces the brand promise of helping people live healthier, longer, better lives, its mission is to proactively enable and support its customers to be physically and mentally secure as well. Having partnered some of Sri Lanka’s most reputed wellness partners including Doc990, My Dentist, Vida Medical Clinic and Teardrop hotels, AIA is the only insurer in Sri Lanka to offer customers an eco-system of wellness propositions to help them stay active, healthy and happy.
Helping to stay healthy and happy is further extended to its employees as well, and the company earned the LEGEND title for been recognised as a Best Workplace in Sri Lanka for the tenth consecutive year. In 2022, the company was also adjudged one of the Best Workplaces for Women in Sri Lanka for the fifth straight year, by Great Place to Work® and as one of the Most Outstanding Women Friendly Workplaces by Satynmag.com and CIMA Sri Lanka. To top it all, AIA was also recognised as one of the top 10 Best Workplaces in the Banking, Financial Services and Insurance (BFSI) industry in Sri Lanka last year.
Throughout it all, the company maintained its financial stability, despite the economic challenges and remained strongly capitalised with a shareholder’s equity of LKR 18.4 billion by end 2022, and one of the highest Capital Adequacy Ratios in the industry which amounted to 402% by end 2022. This demonstrated the ability of AIA to withstand risk and crisis in the operating environment and deliver their promise to customers consistently. This is supported by the company’s prudent investment strategy which focuses on high quality investments. AIA has always exceeded customer expectations and has a track record of over 30 years of delivering above the promised customer dividends.
All these combined has established AIA as a truly world-class company with deep and rooted local insights that help it go above and beyond life insurance, to be a partner, a friend, a family to its customers- and that is what makes AIA the best life insurance company in Sri Lanka.
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Business
‘2025 Budget targets inclusive growth through bold reforms’
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The Ceylon Chamber of Commerce welcomes bold proposals in the budget that align with its recommendations, Sri Lanka Economic Summit discussions, and Vision 2030 goals. The 2025 Budget focuses on stability, governance, public relief, tackling corruption, and driving inclusive growth. The Budget emphasises infrastructure expansion through Public-Private Partnerships (PPPs) and digital economy initiatives, providing a strong foundation for transformation.
The Chamber appreciates the Government’s recognition of the need to reform the Customs Ordinance and the implementation of the National Single Window, both crucial for enhancing trade facilitation and improving the ease of doing business. We also acknowledge the planned implementation of the Economic Transformation Act with amendments and the introduction of legislation on Public-Private Partnerships (PPPs). Timely execution of these reforms will create a more conducive environment for private sector investment in key sectors such as ports, tourism, and infrastructure, as highlighted in the budget speech.
Policy Continuity: Taxation and Fiscal Framework
The Chamber commends the Government for maintaining policy consistency by retaining the existing tax framework and avoiding ad-hoc tax measures to match the expenditure proposals. Adhering to the Public Financial Management Act, which caps primary expenditure at 13% of GDP, is a positive step toward rebuilding investor confidence and strengthening Sri Lanka’s global credit standing. Ensuring tax stability during the year and simplifying compliance will be crucial for fostering a competitive business environment.
Bold Reforms Requires
Timely Implementation
The above-mentioned bold reforms require time-bound implementation to translate the Budget’s vision into a reality that will be felt by the public. For example, projects like the National Single Window which has been a request from the private sector for over two decades require commitment by the Government on the implementation plan.
The Chamber welcomes the plan to establish a holding company for SOEs, aligning with global best practices to improve governance, financial discipline, and efficiency. Its success will depend on clear timelines, independent oversight, and transparency. The focus on digitalisation and e-governance is also a positive step, with initiatives like the Unique Digital ID and the setup of an Apex Digital Economy Authority to reduce bureaucracy and enhance transparency.
Specific Proposals Require Consultation Prior to Implementation
The transition from the current SVAT system to a risk-based refund system requires careful execution, including stress-tested pilot programmes to ensure a robust and efficient refund process. The changes to the minimum wage for private sector should be carried out in a consultative process and align with business sustainability and broader labour reforms that advocate for higher women’s economic participation and flexible work.
The budget prioritises investment-driven growth but needs stronger support for MSMEs, vital for jobs and resilience. While Rs. 254 billion is allocated for agriculture, a clear strategy for modernisation, value chains, and climate resilience, is crucial. Policies on sustainable farming, irrigation, and private-sector agro-processing, must be strengthened to counter climate change impacts.
Alignment with Chamber Recommendations and Vision 2030
The Government’s emphasis on investment-led growth, trade, digital transformation, and public sector reform, align with the Ceylon Chamber’s recommendations. While the 2025 budget effectively addresses fiscal consolidation, investment facilitation, and governance, its success depends on efficient time-bound implementation, policy stability, and stakeholder collaboration. The Chamber remains committed to working with the Government to refine and execute these policies, ensuring a resilient, inclusive, and globally competitive economy.
Business
AIA Insurance recognized as the Best Life Insurance Company in Sri Lanka for the fifth year
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AIA Insurance marks its fifth year of being recognized as the Best Life Insurance Company in Sri Lanka. Awarded by the internationally renowned Capital Finance International (CFI) and Global Banking and Finance Review (GBFR), these supreme achievements stand as a testament to AIA’s unwavering commitment to innovation, customer-centricity, and community empowerment in the face of unprecedented challenges.
2023/24 marked another year of resilience for AIA Insurance. Amidst a fluctuating economic landscape, the company’s mission to be a steadfast partner to the people of Sri Lanka has never wavered. Prioritizing the wellbeing of both its customers and the broader community, AIA has continued to lead with purpose, enhancing its offerings to meet the evolving needs of Sri Lankans.
AIA’s commitment to customer delight, backed by digital innovation, remains a cornerstone of its success. Over the past year, the company has accelerated its digital transformation journey, introducing pioneering solutions that set new benchmarks in the insurance industry. From cutting-edge human-centric point-of-sale (POS) systems to advanced robotic process automation and cloud-based strategies, AIA has consistently delivered seamless and efficient experiences to its customers.
AIA’s dedication to holistic wellness extends beyond its product portfolio. As Sri Lanka’s only insurer with a cohesive wellness ecosystem, AIA has forged partnerships with leading wellness providers, offering customers unparalleled access to health and wellbeing services. This includes collaborations with Flash Health, High Octane Fitness Gyms, Siddhalepa, My Dentist, Unilever Pureit, Vision Care and Doc990 ensuring that AIA customers are not just protected but are empowered to lead healthier and happier lives.
Business
AIKO and Sunbeam Technologies empower Sri Lanka with high-efficiency N-TYPE ABC Modules
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AIKO, a BloombergNEF Tier 1 solar module manufacturer, has successfully launched its World’s No. 1 Efficiency N-TYPE ABC Modules in Sri Lanka, marking a significant step towards advancing renewable energy adoption in the region.
The launch event, held on 7th February at Monarch Imperial, was organized in collaboration with Sunbeam Technologies (Pvt) Ltd. The occasion seamlessly combined technological presentations with vibrant cultural performances, highlighting Sri Lanka’s rich heritage while focusing on innovation. Sunbeam Technologies ensures efficient distribution and comprehensive support for AIKO’s products, facilitating broader adoption across the country.
Distinguished guests, including J. M. Athula, Director General of the Sri Lanka Sustainable Energy Authority (SLSEA), and Padmadeva Samaranayake, Project Coordinating Officer at SLSEA, attended the event. Their participation emphasized the significance of cutting-edge solar technologies in driving Sri Lanka’s sustainable energy agenda.
AIKO’s N-TYPE ABC Modules, the highlight of the event, set a new benchmark in the solar industry with a range of exceptional features. These modules achieve the highest efficiency, with 27.2% cell efficiency and 24.2% module efficiency, thanks to advanced ABC technology that maximizes energy output. They also offer superior micro-crack resistance and extreme durability, ensuring long-term reliability across various environmental conditions. The modules maintain high performance even under partial shading, optimizing energy yield, and feature an improved temperature coefficient, delivering better efficiency in high-temperature environments. Additionally, the N-TYPE ABC Modules guarantee sustained performance with lower degradation over the product’s lifespan, making them a reliable choice for long-term energy production.
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