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AIA Insurance globally recognised as the Best Life Insurance Company in Sri Lanka, yet again

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What makes a company the best? Is it it’s strength, stability and reputation? Is it the force of an exceptional team that drives it? Perhaps its unrivalled innovation and agility? Or more so, the fact that it goes above and beyond in what it offers its stakeholders. Maybe its world-class standards and exposure with in-depth local understanding? And certainly, its commitment to the community and society that surpasses just business objectives. Indeed, it is all of these and that’s how and why AIA Insurance has been recognised as the Best Life Insurance Company in Sri Lanka, for the fourth year.

Awarded by internationally acclaimed Capital Finance International for 2022, this is testimony to the significant contribution made by AIA to Sri Lanka’s life insurance industry in terms of its innovative and inclusive products and propositions, superlative customer experience, community investment initiatives and workforce empowerment.

Last year was no doubt a trying year for Sri Lanka with an unprecedented social and economic backdrop. Despite it being an economically challenging time for all businesses, AIA was determined to be there for Sri Lanka and her people when it was most needed. As such the company’s focus on societal endeavours took precedence. Be it renovating underprivileged schools and hospitals around the island or providing support to underprivileged and vulnerable children and elders, AIA’s priority was giving back to the community.

The company managed many societal endeavours during the last year, including projects with HelpAge Sri Lanka, SOS Children’s Villages Sri Lanka, Sri Lanka Cancer Society, Lanka Alzheimer’s Foundation, Department of Probation and Childcare Services, not to forget AIA’s flagship CSR projects, the National Poson Safety Programme and Higher Education Scholarships, which are two of the longest standing projects in the country.

The company remained committed to enhancing the customer experience, while increasing efficiency and convenience through new and improved digitalized processes.  As a company pioneering digital transformation in the industry, AIA has launched many industry firsts including a modern human centric point of sales (POS) solution, cloud-based workflow automation, robotic process automation, cloud-based strategy, remote digital signatures for customer onboarding and advanced analytics for intelligent decision making. AIA’s efforts towards going paperless has further established its green commitment while also ensuring faster, better connectivity with customers.

Boasting the highest calibre of agents, AIA’s sales force is part of the world’s #1 MDRT life insurer, that being AIA Group. With this strength, AIA’s team of sales professionals have world-class training, exposure and insights that help them deliver a superlative service to customers.

While providing protection to customers at every stage of their lives, AIA offers a wide range of retirement, health, protection and savings solutions for all Sri Lankans. The product suite is designed and enriched by not only an in-depth understanding of the needs of the local customer, but also an expertise acquired in over a hundred years of experience in Asia. The health space is yet another important area for AIA and the company is very active through not only products, but overall propositions, and stands as a firm pioneer in this space. As AIA embraces the brand promise of helping people live healthier, longer, better lives, its mission is to proactively enable and support its customers to be physically and mentally secure as well. Having partnered some of Sri Lanka’s most reputed wellness partners including Doc990, My Dentist, Vida Medical Clinic and Teardrop hotels, AIA is the only insurer in Sri Lanka to offer customers an eco-system of wellness propositions to help them stay active, healthy and happy.

Helping to stay healthy and happy is further extended to its employees as well, and the company earned the LEGEND title for been recognised as a Best Workplace in Sri Lanka for the tenth consecutive year. In 2022, the company was also adjudged one of the Best Workplaces for Women in Sri Lanka for the fifth straight year, by Great Place to Work® and as one of the Most Outstanding Women Friendly Workplaces by Satynmag.com and CIMA Sri Lanka. To top it all, AIA was also recognised as one of the top 10 Best Workplaces in the Banking, Financial Services and Insurance (BFSI) industry in Sri Lanka last year.

Throughout it all, the company maintained its financial stability, despite the economic challenges and remained strongly capitalised with a shareholder’s equity of LKR 18.4 billion by end 2022, and one of the highest Capital Adequacy Ratios in the industry which amounted to 402% by end 2022. This demonstrated the ability of AIA to withstand risk and crisis in the operating environment and deliver their promise to customers consistently. This is supported by the company’s prudent investment strategy which focuses on high quality investments. AIA has always exceeded customer expectations and has a track record of over 30 years of delivering above the promised customer dividends.

All these combined has established AIA as a truly world-class company with deep and rooted local insights that help it go above and beyond life insurance, to be a partner, a friend, a family to its customers- and that is what makes AIA the best life insurance company in Sri Lanka.

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Sri Lanka’s recovery: A boon for banks, a burden for many

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As Sri Lanka’s economy charts a fragile path toward recovery in 2026, the latest corporate earnings data reveals a stark and widening divide. While households and most industries grapple with a slow and arduous healing process, the banking and financial sector is posting windfall profits – a dynamic deepening public concern that the financial system is benefiting disproportionately from an economy still causing widespread hardship.

The Purchasing Managers’ Index hints at tentative stabilisation, with slowing inflation offering some relief. Yet, as an independent analyst cautioned, “The road to recovery is long and full of potholes,” pointing to the enduring burdens of debt and challenging reforms.

“This slow, painful repair is reflected in an 11.9% year-on-year decline in cumulative corporate earnings, driven by sharp falls in the Food, Beverage and Tobacco and Capital Goods sectors. In stark contrast, the Banking and Diversified Financials sectors are not merely recovering; they are accelerating. The Banking sector’s earnings grew by a robust 38.9%, powered by loan book expansion and improved asset quality, with giants like Commercial Bank and Hatton National Bank leading the pack. Similarly, the Diversified Financials sector exploded with 112.6% growth, fueled by a lower interest rate environment and significant fair-value gains in the equity market,” he said.

“This dramatic outperformance underscores a persistent and contentious reality. The financial sector’s role as the economy’s essential intermediary appears to insulate it – and enable it to profit – amidst broader volatility. Its foundational strength is solidifying even as other sectors and the public at large still face grave difficulties,” he said.

“In this context, a growing strand of public opinion questions why the dividends of this pronounced financial resilience are not felt more broadly. The perception is clear: the hardships on the ground – the headwinds on the recovery road – are conspicuously absent from the banking bottom line. Instead, the sector emerges, yet again, as the unambiguous winner in an uneven landscape, leading many to ask when and how this financial success will translate into more tangible, shared gains for the nation at large,” he questioned.

“All in all, the data confirms the banking sector’s fortified foundation. Yet, its social license for such substantial profits may increasingly depend on demonstrating a clearer contribution to a more inclusive and equitable recovery for all Sri Lankans,” he warned.

By Sanath Nanayakkare ✍️

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Beyond blame: The systemic crisis in Sri Lanka’s medicine regulation

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AHP President Ravi Kumudesh

The recent suspension of ten Indian-manufactured injections by Sri Lanka’s medicines regulator has done more than ignite a fresh “substandard medicines” scare. It has laid bare a chronic, systemic failure in the nation’s pharmaceutical governance – a failure that transcends political parties and individual ministers.

According to Ravi Kumudesh, President of the Academy of Health Professionals (AHP), this episode is not an isolated scandal but the latest symptom of a regulatory regime that operates on personality and discretion rather than transparent, evidence-based science.

The public’s current anxiety, Kumudesh argues, stems from a dangerous confluence: an allegation of microbial contamination in an injectable, the blanket suspension of ten products from one manufacturer, and the opaque controversy surrounding an “Indian Pharmacopoeia” agreement. “When these three collide,” he states, “the outcome is predictable: not clarity, not confidence – but a national regulatory regime that the public is asked to ‘trust’ without being given the evidence required to trust.”

A problem rooted in system, not scapegoats

Kumudesh insists that framing this crisis around former Health Minister Keheliya Rambukwella or the current minister, Dr. Nalinda Jayatissa, misses the fundamental point. The core issue is a system that has remained stubbornly unchanged across administrations. “The public has watched governments change while the internal decision-making circle inside the regulatory system appears to remain remarkably stable,” he observes. This creates a perilous pattern where the same insiders sometimes act as public critics and at other times as ‘story managers’ within the system, leading to public perception of a credibility gap that no mere statement can bridge.

From hospital test to national edict: A question of protocol

The central controversy, Kumudesh explains, is not the precautionary suspension itself but the evidence pathway that led to it. “A hospital laboratory can detect signals. But national regulatory action requires national-level validation,” he emphasises. The critical, uncomfortable questions he raises are: If Sri Lanka’s own national medicine quality laboratory still lacks full public confidence, how can a hospital test justify a nationally consequential suspension? And if subsequent international or confirmatory tests contradict the initial finding, who repairs the shattered trust and clinical disruption?

He warns that Sri Lanka has seen this movie before – products removed amid public alarm only to be reintroduced later, creating clinical chaos and eroding faith. “Regulatory panic creates clinical chaos,” Kumudesh notes. The proper response to a contamination allegation, he outlines, is systematic: isolate temporarily, collect samples under strict chain-of-custody, and verify through recognised reference testing – not “suspend and shout.”

The unanswered questions: Procurement and agreements

Kumudesh points to glaring gaps in public accountability. One key question remains unanswered: were pre-shipment test reports for these injections reviewed? “If yes: where are the reports? If no: how did the system allow high-risk products in?” he asks, stressing that procurement is a patient-safety responsibility, not mere paperwork.

Furthermore, the shadow over the reported “Indian Pharmacopoeia” agreement exemplifies the systemic opacity. “If an agreement exists, the first duty is public disclosure,” he asserts. Without it, the public cannot assess whether Sri Lanka is strengthening its standards or inadvertently weakening its own scrutiny and liability pathways.

The path forward: Evidence over emotion

For Kumudesh, the solution lies in a radical shift from personality-based to evidence-based regulation. “Committees do not fix systems – systems fix systems,” he says, critiquing the cyclical political response of appointing committees after each crisis. His prescription is structural:

= Establish a stable, transparent regulatory protocol immune to political or personal influence.

= Build a credible, independent national medicine quality laboratory with recognised competency.

= Enforce a clear, legally sound evidence pathway for all regulatory decisions.

= Ensure routine publication of key regulatory outcomes and decisions.

“Without a credible national laboratory,” he warns, “Sri Lanka remains permanently dependent on foreign timelines and credibility, while its own decisions are perpetually questioned.”

The ultimate question Kumudesh leaves for policymakers and the public is stark: “Is the fear of substandard medicines being used to protect patients – or to hide the system’s inability to prove the truth quickly, transparently, and credibly?” Until the architecture of regulation is rebuilt on the bedrock of science and transparency, he concludes, this crisis will not be the last. It will simply be the latest in a long line of failures that place patients and professionals in the crossfire of a system they cannot trust.

By Sanath Nanayakkare ✍️

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Venezuela’s oil reserves : Investments hinge on politics

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-Compiled from a CBS news report

Venezuela has more oil than any other country, but it pumps very little of it. Its national oil company is broke, so the country now needs private investment to fix its broken industry. This could let big American oil companies like Chevron return.

For these companies, the advantage is huge oil fields and facilities that could be repaired fairly quickly. But their investment depends entirely on politics and getting a good deal. As one expert put it, “It’s about the politics.”

For everyday gas prices, not much will change right away. Venezuela currently produces so little that it won’t affect the global market much. The U.S. is also producing record amounts of its own oil and has large emergency stockpiles, which help keep prices stable.

In short, American companies see a major opportunity in Venezuela’s vast oil, but they are facing major political risks. The story isn’t about a lack of oil in the ground; it’s about whether the politics will ever be stable enough to safely get it out.

By Sanath Nanayakkare ✍️

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