Features
Queues – the most seen, disturbing and persistent now occurrence
Who would have thought queues would be miles long; of people, motor bikes, various types of vehicles with even a toy car parked to mark a place for a queue-er. And who would have imagined the varied activity of queued people: eating, drinking, often impromptu partying, birthing and even dying in queues, beside vituperation and fisticuffs leading to assault and battery. It seems tame to speak of queues which connote orderliness against what is current.
I write this article soon after Ranil W (now given the surname Rajapaksa!) was elected to serve out GR’s balance term. We wishfully hope it will not stretch that long. The loud protesters, not the original aragalaya peaceful lot, threatened to come out if this happened. I shiver with fear as to what may happen. We so hoped for peace and a settling down of the people, with a Prez being voted by the MPs, approved of by the people spoken for by trade unionists and much of civil society. But what happened shows the caliber of most of our MPs and that corruption is far from quelled; rather is it further fueled supposedly by one individual. And the queues will continue for some time more, most hopefully not in the midst of renewed civil disobedience.
Reasons for choice of topic
First reason is that we in this Paradise sent completely wonky and bankrupt by a few persons (or devils incarnate, I should say) and living lives dominated by scarcity of the most basic of necessities, formed queues to get them. I need not elaborate on that.
The next reason was reading an article in the New York Times: In Sri Lanka the queues are ubiquitous – and orderly by Mujib Mashal, Emily Schmall and Skandha Gunasekera dated July 19. In it, with many pictures, they write of the humaneness of people in queues and elsewhere in these times of terrible deprivation and difficulty; of meals being cooked and shared and the immense help given to hospitals by out-of-country groups and governments.
I was also sent an article about queues formed in Wimbledon for tickets to the tennis from end June to early July. I watched most of the center court matches this year and palpitated each time my favourite player faced an opponent. I mean here Novak Djokovic with his calm, restrained skill. Thank goodness he ended up winner at Wimbledon this year too. That’s a venue he says he loves, having first played there in 2006 aged 19. This year’s win at the only grass courts in the Grand Slam in four locations, makes it seven in a row for Djokovic now counting 21 Grand Slam wins.
Personal observation
My first mindful acquaintance with a queue was in Kandy as a teenager – that’s long ago. Expositions of the Tooth Relic saw the first queues in the town snaking their way to the side entrance of the Dalada Maligawa each day of the period of exposition; needless to say people in them increasing by the day. Mother being devout was a frequent pilgrim, but never through standing in a queue. At that time the Diyawadana Nilame was voted in by Kandyan District Revenue Officers and thus these DROs and their near relatives were offered passes which entitled direct access to the place of exposition and even invited to the holy of holies to watch the procedure of removing the casket containing the relic from is gold jewellery encrusted outer casket. Mother, with a son and son-in-law DROs, would go even to the innermost sanctum. Not me. I stood outside totally embarrassed and wishing I could have made my way in the queue.
Then with population increase and me getting involved with banking, paying bills etc, it meant standing in queues and watching some just push themselves in. What annoyed and perplexed me most was why people had to press against each other. You had your place so stand in your own space. No. It meant the person behind’s breath would be on your cringing-with- distaste neck. Covid precautions put paid to this awful habit, so also of the person behind you stretching his hand over you, almost touching your shoulder, to hand in something to the counter clerk.
A friend’s experience
I must narrate one of my friend’s experience in queuing which she has done latetely for both gas and petrol. V is a young widow, managing her life by herself. Though seemingly naïve and looking helpless – having had a privileged life – she gets tough when the going gets rough. She said she spent many an hour in gas and petrol queues, but the longest for a gas cylinder was 19 hours. She would take her place in the queue after having parked her car and when nearing the top of the line, she would get her cylinder from the car boot and roll it to her spot on the line. She says she encountered various characters but most were considerate and decent.
I could hardly believe her when she said that more than once she spent the entire night in her car for petrol or gas. She made friends with many fellow-sufferers, and mentioned a couple who was in front of her once. The man would walk off to bring his wife food and drink. From the first he offered to bring her food and beverages too. She very nearly fainted (she thought it was a heart attack!) in a car queue, but was saved in time by the kind offer of a bottle of Fanta and shared sandwich by the man in the car in front of hers.
If standing in a queue, she just plunked herself down to sit on a ledge, a parked three wheeler with the driver sprawled in the front, or even on the bare road or pavement. A well got up woman went up and down the line once, putting it into shape. Those in the queue ignored her, but warned my friend to be aware – saying she’d creep in or steal your bag. This parading act was again enacted by another woman showing much flesh, heavily made up and sun-glassed. No one knew why she was walking back and forth along the queue.
A three wheeler twosome worked out their strategy: one handled both their vehicles, moving them as required, while the other takes a long rest at home. He returns rejuvenated when it’s the other’s time for R&R.
The very worst of this situation we are still undergoing is that it is man-made: the consequence of criminal mismanagement and cruel unconcern for the welfare of the less privileged – by those who were/are in power. Many still in office seem only concerned about their own detested skins. We do hope a further step of looking after themselves will not be taken by ordering tougher measures to control protesters, who are sure to swarm the streets again.
However, humaneness is seen all over the island and by all sorts of people. Daily domestic workers are paid more in kind and cash; three wheeler hires are up, yet the driver is paid more for he would have stayed hours in a queue to get the fuel for half day’s running, LOLC, MTV 1 and Candle Aid are three organizations that have been distributing dry rations to poorer households. Many are the impromptu street kitchens that mushroom themselves.
Queues at Wimbledon
The All England Club, which conducts an annual ticket lottery and also has season-ticket holders, has a daily capacity for around 42,000 spectators. It reserves about 500 seats each on Centre Court, No. 1 and No. 2 for those in the queue who pay face value for tickets. Those who fail to get a main court ticket among the thousands in the queue, can still buy a grounds pass for access to the outside of the courts. Even this accommodation could mean a long wait. We have seen on TV the orderly crowds outside the actual courts, picnicking and watching the matches on wide screens. Often people stay another night in a tent to try their luck for a main court viewing spot.
A definite date for first queuing for tickets is not known but a British tennis historian and author puts it down to 1927 with people lining up at dawn. Overnight queuing started in the 1950s and is now almost a sport in itself. Queues are formed in hired tents with hired air mattresses, pitched in numbered rows on the grass near a lake adjacent to the All England Club. Food trucks, unisex bathrooms, a first-aid center, guards and stewards are a-plenty. Volunteers rouse tent sleepers at around 5 a m giving them plenty time to pack their belongings, check them in at the huge storage tent and then join the queue for the issue of tickets which begins at 10 a m.Would-be ticket holders are issued a card with a number starting at 00001 when they arrive at the park. Needless to say demand for tickets is greater when the most famous play, like during the Federer years when people camped two nights in a bid to get a ticket.
It could be quite premature to claim that the US has closed ranks completely with the world’s foremost fascist states: Russia, China and North Korea. But there is no denying that the US is breaking with tradition and perceiving commonality of policy orientation with the mentioned authoritarian states of the East rather than with Europe and its major democracies at present.
Increasingly, it is seemingly becoming evident that the common characterization of the US as the ‘world’s mightiest democracy’, could be a gross misnomer. Moreover, the simple fact that the US is refraining from naming Russia as the aggressor in the Russia-Ukraine conflict and its refusal to perceive Ukraine’s sovereignty as having been violated by Russia, proves that US foreign policy is undergoing a substantive overhaul, as it were. In fact, one could not be faulted, given this backdrop, for seeing the US under President Donald Trump as compromising its democratic credentials very substantially.
Yet, it could be far too early to state that in the traditional East-West polarity in world politics, that the US is now squarely and conclusively with the Eastern camp that comprises in the main, China and Russia. At present, the US is adopting an arguably more nuanced approach to foreign policy formulation and the most recent UN Security Council resolution on Ukraine bears this out to a degree. For instance, the UN resolution in question reportedly ‘calls for a rapid end to the war without naming Russia as the aggressor.’
That is, the onus is being placed on only Ukraine to facilitate an end to the war, whereas Russia too has an obligation to do likewise. But it is plain that the US is reflecting an eagerness in such pronouncements to see an end to the Ukraine conflict. It is clearly not for a prolongation of the wasting war. It could be argued that a negotiated settlement is being given a try, despite current international polarizations.
However, the US could act constructively in the crisis by urging Russia as well to ensure an end to the conflict, now that there is some seemingly friendly rapport between Trump and Putin.
However, more fundamentally, if the US does not see Ukraine’s sovereignty as having been violated by Russia as a result of the latter’s invasion, we are having a situation wherein the fundamental tenets of International Law are going unrecognized by the US. That is, international disorder and lawlessness are being winked at by the US.
It follows that, right now, the US is in cahoots with those powers that are acting autocratically and arbitrarily in international politics rather than with the most democratically vibrant states of the West, although a facile lumping together of the US, Russia and China, is yet not possible.
It is primarily up to the US voting public to take clear cognizance of these developments, draw the necessary inferences and to act on them. Right now, nothing substantive could be done by the US voter to put things right, so to speak, since mid-term US elections are due only next year. But there is ample time for the voting public to put the correct perspective on these fast-breaking developments, internationally and domestically, and to put their vote to good use in upcoming polls and such like democratic exercises. They would be acting in the interest of democracy worldwide by doing so.
More specifically it is up to Donald Trump’s Republican voter base to see the damage that is being done by the present administration to the US’ standing as the ‘world’s mightiest democracy’. They need to bring pressure on Trump and his ‘inner cabinet’ to change course and restore the reputation of their country as the foremost democracy. In the absence of such action it is the US citizenry that would face the consequences of Trump’s policy indiscretions.
Meanwhile, the political Opposition in the US too needs to get its act together, so to speak, and pressure the Trump administration into doing what is needed to get the US back to the relevant policy track. Needless to say, the Democratic Party would need to lead from the front in these efforts.
While, in the foreign policy field the US under President Trump could be said to be acting with a degree of ambivalence and ambiguity currently, in the area of domestic policy it is making it all to plain that it intends to traverse a fascistic course. As has been proved over the past two months, white supremacy is being made the cardinal principle of domestic governance.
Trump has made it clear, for example, that his administration would be close to ethnic chauvinists, such as the controversial Ku Klux Klan, and religious extremists. By unceremoniously rolling back the ‘diversity programs’ that have hitherto helped define the political culture of the US, the Trump administration is making no bones of the fact that ethnic reconciliation would not be among the government’s priorities. The steady undermining of USAID and its main programs worldwide is sufficient proof of this. Thus the basis has been adequately established for the flourishing of fascism and authoritarianism.
Yet, the US currently reflects a complex awareness of foreign policy questions despite having the international community wondering whether it is sealing a permanent alliance with the main powers of the East. For instance, President Trump is currently in conversation on matters in the external relations sphere that are proving vital with the West’s principal leaders. For example, he has spoken to President Emmanuel Macron of France and is due to meet Prime Minister Keir Starmer of the UK.
Obviously, the US is aware that it cannot ‘go it alone’ in resolving currently outstanding issues in external relations, such as the Ukraine question. There is a clear recognition that the latter and many more issues require a collaborative approach.
Besides, the Trump administration realizes that it cannot pose as a ‘first among equals’, given the complexities at ground level. It sees that given the collective strength of the rest of the West that a joint approach to problem solving cannot be avoided. This is particularly so in the case of Ukraine.
The most major powers of the West are no ‘pushovers’ and Germany, under a possibly Christian Democratic Union-led alliance in the future, has indicated as much. It has already implied that it would not be playing second fiddle to the US. Accordingly, the US is likely to steer clear of simplistic thinking in the formulation of foreign policy, going forward.
by Upali Gamakumara,
Upali.gamakumara@gmail.com
The Clean Sri Lanka (CSL) is a project for the true renaissance the NPP government launched, the success of which would gain world recognition. It is about more than just cleaning up places. Its broader objectives are to make places attractive and happy for people who visit or use services in the country, focusing more on the services in public institutions and organisations like the SLTB. Unfortunately, these broader objectives are not apparent in its theme, “Clean Sri Lanka,” and therefore there is a misconception that keeping the environment clean is the main focus.
People who realise the said broader objectives are excited about a cleaner Sri Lanka, hoping the President and the government will tackle this, the way they are planning to solve other big problems like the economy and poverty. However, they do not see themselves as part of the solution.
From the management perspective, the CSL has a strategic plan that is not declared in that manner. When looking at the government policies, one can perceive its presence, the vision being “A Prosperous Nation and a Beautiful Life,” the mission “Clean Sri Lanka” and the broader objectives “a disciplined society, effective services, and a cleaner environment.” If the government published these as the strategy, there would have been a better understanding.
Retaining the spirit and expectations and continuing the ‘Clean Sri Lanka’ project is equally important as much as understanding its deep idea. For this, it needs to motivate people, which differs from those motivators that people push to achieve selfish targets. The motivation we need here is to evolve something involuntarily, known as Drivers. Drivers push for the survival of the evolution or development of any entity. We see the absence of apparent Drivers in the CSL project as a weakness that leads to sporadic hiccups and free flow.
Drivers of Evolution
Drivers vary according to the nature of envisaged evolution for progress. However, we suggest that ‘the force that pushes anything to evolve’ would fit all evolutions. Some examples are: ‘Fitting to survival’ was the driver of the evolution of life. Magnetism is a driver for the unprecedented development of physics – young Einstein was driven to enquire about the ‘attraction’ of magnets, eventually making him the greatest scientist of the 20th century.
Leadership is a Driver. It is essential but do not push an evolution continually as they are not sprung within a system involuntarily. This is one of the reasons why CSL has lost the vigour it had at its inception.
CSL is a teamwork. It needs ‘Drives’ for cohesion and to push forward continually, like the Quality Improvement Project of the National Health Service (NHS) in England. Their drivers are outlined differently keeping Aims as their top driver and saying: Aims should be specific and measurable, not merely to “improve” or “reduce,” engage stakeholders to define the aim of the improvement project and a clear aim to identify outcome measures.
So, we think that CSL needs Aims as defined by NHS, built by stakeholder participation to help refine the project for continuous evolution. This approach is similar to Deming’s Cycle for continual improvement. Further, two more important drivers are needed for the CSL project. That is Attitudinal Change and Punishment. We shall discuss these in detail under Psychoactive Environment (pSE) below.
Aside from the above, Competition is another driver in the business world. This helps achieve CSL objectives in the private sector. We can see how this Driver pushes, with the spread of the Supermarket chains, the evolution of small and medium retail shops to supermarket level, and in the private banks and hospitals, achieving broader objectives of CSL; a cleaner environment, disciplined behaviuor, efficient service, and the instillation of ethics.
The readers can now understand the importance of Drivers pushing any project.
Three Types of Entities and Their Drives
We understand, that to do the transformation that CSL expects, we need to identify or adopt the drivers separately to suit the three types of entities we have in the country.
Type I entities are the independent entities that struggle for their existence and force them to adopt drivers involuntarily. They are private sector entities, and their drivers are the commitment of leadership and competition. These drivers spring up involuntarily within the entity.
Type II are the dependent entities. To spring up drivers of these entities commitment of an appointed trustee is a must. Mostly in state-owned entities, categorized as Boards, Authorities, Cooperations, and the like. Their drivers do not spring up within or involuntarily unless the leader initiates. The Government of a country also falls into this type and the emergence of drivers depends on the leader.
Type III entities have neither independent nor dependent immediate leader or trustee. They are mostly the so-called ‘Public’ places like public-toilets, public-playgrounds, and public-beaches. No team can be formed as these places are open to any, like no-man-land. Achieving CSL objectives at these entities depends on the discipline of the public or the users.
Clean Sri Lanka suffers the absence of drivers in the second and third types of entities, as the appointed persons are not trustees but temporary custodians.
The writer proposes a remedy to the last two types of entities based on the theory of pSE explained below.
Psychoactive Environment (pSE) –
The Power of Customer Attraction
Research by the writer introduced the Psychoactive Environment (pSE) concept to explain why some businesses attract more customers than others who provide the same service. Presented at the 5th Global Conference on Business and Economics at Cambridge University in 2006, the study revealed that a “vibe” influences customer attraction. This vibe, termed pSE, depends on Three Distinct Elements, which can either attract or repel customers. A positive pSE makes a business more attractive and welcoming. This concept can help develop Drivers for Type II and III entities.
pSE is not an all-inclusive solution for CSL, but it lays the foundation for building Drivers and motivating entities to keep entrants attractive and contented.
The structure of the pSE
The three distinct Elements are the Occupants, Systems, and Environment responsible for making a pSE attractive to any entity, be it a person, institution, organization, or county. Each of these elements bears three qualities named Captivators. These captivators are, in simple terms, Intelligent, Nice, and Active in their adjective forms.
pSE theorizes that if any element fails to captivate the entrant’s mood by not being Intelligent, Nice, or Active, the pSE becomes negative, repelling the entrant (customer). Conversely, the positive pSE attracts the entrants if the elements are Intelligent, Nice, and Active.
For example, think person who comes to a Government Office for some service. He sees that the employees, service, and environment are intelligent, nice, and active, and he will be delighted and contented. He will not get frustrated or have any deterioration in national productivity.
The Significance of pSE in CSL
The Elements and the Captivators are universal for any entity. Any entity can easily find its path to Evolution or Progress determined by these elements and captivators. The intangible broader objectives can be downsised to manageable targets by pSE. Achievements of these targets make the entrants happy and enhance productivity – the expectation of Clean Sri Lanka (CSL).
From the perspective of pSE, now we can redefine the Clean Sri Lanka project thus:
To make the Elements of every entity in Sri Lanka: intelligent, Nice, and Active.
How Would the pSE be A Remedy for The Sporadic Hiccups?
We have seen two possible reasons for sporadic setbacks and the discontinuity of some projects launched by the CSL. They are:
The absence of involuntary Drivers for evolvement or progress
Poor attitudes and behaviors of people and leaders
Remedy for the Absence of Drivers
Setting up a system to measure customer or beneficiary satisfaction, and setting aims can build Drivers. The East London NHS principles help build the Aims that drive type II & II entities. The system must be designed to ensure continual improvement following the Deming Cycle. This strategy will create Drivers for Type I & II entities.
This process is too long to explain here therefore we refrain from detailing.
Attitudinal Change
The most difficult task is the attitudinal and behavioural change. Yet it cannot be postponed.
Punishment as a strategy
In developed countries, we see that people are much more disciplined than in the developing countries. We in developing countries, give credit to their superior culture, mitigating ours as rudimental. The long experience and looking at this affair from a vantage point, one will understand it is not the absolute truth. Their ruthless wars in the past, rules, and severe punishment are the reasons behind this discipline. For example, anyone who fails to wear a car seatbelt properly will be fined 400 AUD, nearly 80,000 LKR!
The lesson we can learn is, that in Sri Lanka, we need strong laws and strict punishment together with a type of strategic education as follows.
Psychological Approach as a Strategy
The psychological theory of attitude formation can be used successfully if some good programmes can be designed.
All attitude formations start with life experience. Formed wrong or negative attitudes can be reversed or instilled with correct attitudes by exposure to designed life experiences. The programmes have been developed using the concepts of Hoshin Kanri, Brainstorming, Cause-and-Effect analysis, and Teamwork, in addition to London NTS Quality Improvement strategies.
The experience and good responses we received for our pSE programs conducted at several institutions prove and have built confidence in our approach. However, it was a time, when governments or organisations did not pay much attention to cultural change as CSL expects in the country.
Therefore, we believe this is a golden opportunity to take the CSL supported by the pSE concept.
Although they are visually impaired youngsters, under the guidance of renowned musician Melantha Perera, these talented individuals do shine bright … hence the name Bright Light.
Says Melantha: “My primary mission is to nurture their talent and ensure their sustainable growth in music, and I’m thrilled to announce that Bright Light’s first public performance is scheduled for 7th June, 2025. The venue will be the MJF Centre Auditorium in Katubadda, Moratuwa.”
Melantha went on to say that two years of teaching, online, visually impaired youngsters, from various parts of the island, wasn’t an easy ride.
There were many ups and downs but Melantha’s determination has paid off with the forming of Bright Light, and now they are gearing up to go on stage.
According to Melantha, they have come a long way in music.
“For the past few months, we have been meeting, physically, where I guide them to play as a band and now they show a very keen interest as they are getting to the depth of it. They were not exposed to English songs, but I’ve added a few English songs to widen their repertoire.
Melantha Perera: Invented a notation
system for the guitar
“On 7th June, we are opening up for the public to come and witness their talents, and I want to take this product island-wide, giving the message that we can do it, and I’m hoping to create a database so there will be a following. Initially, we would like your support by attending the show.”
Melantha says he didn’t know what he was getting into but he had confidence teaching anyone music since he has been in the scene for the past 45 years. He began teaching in 2015,
“When I opened my music school, Riversheen School of Music, the most challenging part of teaching was correcting tone deaf which is the theoretical term for those who can’t pitch a note, and also teaching students to keep timing while they sang and played.”
Melantha has even invented a notation system for the guitar which he has named ‘MelaNota’. He has received copyrights from the USA and ISO from Australia, but is yet to be recognised in Sri Lanka.
During Covid-19, Melantha showcased MelaNota online and then it was officially launched with the late Desmond De Silva playing one of his tunes, using MelaNota.
Melantha says that anyone, including the visually impaired, can play a simple melody on a guitar, within five minutes, using his notation system.
“I’ve completed the system and I’m now finalising the syllabus for the notation system.”
Melantha has written not only for the guitar, but also for drums, keyboards, and wind instruments.
For any queries, or additional information, you could contact Melantha at 071 454 4092 or via email at thebandbrightlight@gmail.com.
Michelle Trachtenberg, Gossip Girl and Buffy actress, dies aged 39
President Disanayake, Japanese Ambassador discuss bilateral cooperation
Thailand deports dozens of Uyghurs to China
-
Business4 days agoSri Lanka’s 1st Culinary Studio opened by The Hungryislander
-
Sports5 days agoHow Sri Lanka fumbled their Champions Trophy spot
-
News7 days agoKiller made three overseas calls while fleeing
-
News6 days agoSC notices Power Minister and several others over FR petition alleging govt. set to incur loss exceeding Rs 3bn due to irregular tender
-
Features5 days agoThe Murder of a Journalist
-
Sports5 days agoMahinda earn long awaited Tier ‘A’ promotion
-
Features5 days agoExcellent Budget by AKD, NPP Inexperience is the Government’s Enemy
-
News6 days agoMobile number portability to be introduced in June