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Fairfirst settles claims in as fast as five minutes with the power of Artificial Intelligence

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Fairfirst Insurance delivers another Sri Lankan first by fueling their innovative Click2Claim platform with AI-powered claim settlements. Winner of multiple awards – ‘Innovative Brand of the Year 2019’ at SLIM Brand Excellence and ‘Gold in the Insurance Category’ and ‘Silver in Best Digital Marketing Innovation’ across all sectors at the SLIM Digis 2020, alongside many more – Fairfirst is passionate about meaningful innovation that caters to the evolving and progressive Sri Lankan at all times.

Being the first AI claims settlement platform in the country marks Fairfirst as the first insurer to enable straight-through virtual motor claims processing via its award-winning Click2Claim technology. The new and improved claims management platform offers 100% contactless user experience with zero agent involvement. The AI-powered Click2Claim platform further focuses on offering convenience to the customers when being stranded at an accident site by accelerating the speed of assessment, thereby providing optimal efficiency during customer interaction.

In their quest to make insurance super easy to deal with, Fairfirst has made intimating, assessing, and receiving a claim payment as easy as taking a video call from a smartphone. In the presence of an active mobile internet connection, the customer can complete the assessment and continue on their journey in as fast as 5 minutes.

To begin the process, the customer can reach out to the Fairfirst Call Centre on 112 428 428, where the call will be answered in just 3 rings by a friendly human, as opposed to waiting on an IVR response. Upon intimating the claim, he/she will immediately receive a link sent through an SMS to their mobile phone. As the core benefit of the new platform is 100% contactless with zero agent involvement, the customer can complete their virtual inspection in less than 2 minutes. So now all that the customer has to do is simply click on the virtual assessment link and walk around the vehicle by holding the phone in front of the required area as shown on the screen (e.g. front buffer, left side, right side, etc.) – all this takes less than a minute to complete. By now the AI engine has completed capturing the required and relevant damaged areas. And once all the inspection is done, a repair estimate will be shared instantly and, if the customer accepts the offer, they can collect the cash from the nearest Commercial Bank branch.

Sandeep Gopal, CEO of Fairfirst Insurance, stated, “At all times, our focus remains on how to stay relevant to the emerging needs of our customers, and we do this through continuous investment in meaningful innovation. When a Fairfirst customer calls us to report a claim we understand that they want the process to be as efficient and empathetic as possible. So, I am very excited that we are now offering this cutting-edge claims experience to our customers. We always work towards being the best insurer by putting our customers at the heart of everything we do.”



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From Mt. Fuji to Sri Pada: Lessons from a father-son climb

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by SK Samaranayake

For Daham Gunasena, reaching the summit of Mt. Fuji with his 12-year-old son was not the end of the journey but the beginning of a different kind of lesson.

Gunasena, Director – Commercial at SPAR Sri Lanka and a senior business leader, academic and Chartered Accountant, spent nearly 12 hours on August 19 climbing Japan’s highest mountain with his son, Methum. After eight hours of climbing, the pair reached the 3,776-metre summit before beginning a demanding four-hour descent to Fujinomiya 5th Station.

“The summit was only halfway,” Gunasena reflected, describing the experience as a lesson in preparation, perseverance and responsibility.

Their journey began two days earlier with a trial excursion to the 6th Station and the volcanic landscape around Mt. Hoei. The experience allowed Gunasena to assess the altitude, terrain, weather and equipment before deciding whether his son was ready for the summit attempt.

The climb itself reinforced the value of taking one step at a time. Rather than focusing on the distant summit, father and son concentrated on the next marker, the next few steps and short periods of rest.

Reaching the summit brought another lesson. After taking photographs and celebrating, they still had four hours of descent ahead of them over loose volcanic terrain.

“Reaching the top was an achievement. Returning safely was success,” Gunasena said.

The experience also prompted him to reflect on how Japan manages Mt. Fuji, including visitor education, digital information, sanitation, transport, safety and environmental protection.

Having climbed Sri Pada 12 times last year and five times so far this year, Gunasena sees opportunities to apply some of these principles in Sri Lanka without compromising the mountain’s unique pilgrimage traditions.

He suggested a comprehensive digital platform for Sri Pada providing information on weather, congestion, transport, sanitation, first aid and emergencies, while educating foreign visitors about its religious significance.

For Gunasena, however, the most enduring lesson was personal: a mountain can teach what lectures cannot—through preparation, perseverance, respect for nature and the shared experience of taking each step together.

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FLIR, Marlbo promote smarter industrial maintenance

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Sri Lankan industries are being encouraged to adopt advanced condition monitoring technologies to detect equipment problems before they develop into costly failures, as global technology company FLIR and its local partner Marlbo Trading Company strengthen their collaboration.

The companies brought together industry professionals at a technical seminar held on August 20 at Taj Samudra, Colombo, focusing on the use of thermography and acoustic imaging to reduce unplanned downtime, improve energy efficiency and lower maintenance costs.

Organised by Marlbo under the theme “Condition Monitoring Using Thermography and Acoustic Imaging for Measurable ROI,” the seminar highlighted the growing importance of proactive and predictive maintenance in improving equipment reliability and operational efficiency.

FLIR Sales Director – Instrumentation, India, Bhaskar Lala, and APAC Condition Monitoring Specialist David Gambarte shared their expertise on the latest diagnostic technologies and their practical industrial applications.

Thermal imaging can identify abnormal heat patterns linked to electrical and mechanical faults, while acoustic imaging can detect problems that may go unnoticed during routine inspections.

The technology is particularly useful in identifying compressed-air leaks, which can cause significant energy losses and increase operating costs.

Shevon Liyanage, Engineer – Measuring Instruments at Marlbo, also shared insights into applying condition monitoring technologies in the Sri Lankan industrial environment.

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Lumbini Tea Valley wins intl award for Singharaja Wirytips

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Chaminda Jayawardana receiving the award

Lumbini Tea Valley Ceylon won an award for its Singharaja Wirytips at The Leafies: International Tea Awards held in London in 2024, marking another international recognition for the Sri Lankan tea producer.

The award comes as the company marks two decades of direct exports, with its premium and organic Ceylon teas now reaching 35 countries across six continents.

Established in 1984, Lumbini Tea Valley began its direct export drive after Chaminda Jayawardana joined the family business in 2000 alongside his father, Dayapala Jayawardana. The initiative materialised in 2006 with the company’s first direct shipment—a 15-kilogram consignment of Flowery Broken Orange Pekoe (FBOP) tea to the United States.

Since then, the company has expanded its direct-export operations, which now account for around 20% of its total manufacturing output. Following its transition to organic production, approximately half of its organic tea output is exported directly by the company.

Its key export markets include Japan, the United States, France, the Netherlands, Switzerland and Australia, with direct shipments now reaching 35 countries.

The company said its direct-export model would continue to expand amid growing international demand for traceable, single-origin Ceylon tea, with premium and organic grades at the centre of its export strategy.

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