Business
First impressions are critical: Address service gaps at BIA
Dr. Harold Gunatillake, OAM
For many visitors, the experience of arriving in Colombo does not conclude upon disembarkation; rather, it begins in the arrivals hall at Bandaranaike International Airport in Katunayake. Regrettably, it is also the location where grievances are beginning to accumulate. In recent months, there has been increasing concern among incoming travelers, including international tourists and Middle Eastern employees returning home at the end of their assignments of for holidays, regarding their experiences at BIA.
The complaints are consistent: Porters persistently soliciting additional gratuities—demanding money beyond the official fee—thereby causing discomfort among visitors upon their arrival. Delayed baggage – luggage not arriving on the same flight, with limited information or support. Incidents involving tampered baggage—reports indicate that luggage has been unlawfully opened, resulting in the disappearance of items such as chocolates, food, and small valuables.
The reason for concern is that tourists spennnnd months planning their visits, and migrant workers diligently save their earnings for a single journey home to reunite with their families. The final expectation is to encounter coercion for financial gain or to find that their belongings have been tampered with.
Information disseminates rapidly. A negative initial experience inevitably results in a review on TripAdvisor—a message sent via WhatsApp to family in Dubai. A story recounted to friends in
London. Such events tarnish not only the airport’s reputation but also that of the entire nation.All investments in tourism campaigns, hotel improvements, and wellness centres are meaningless if the initial handshake comes across as coercive.
What needs to happen at BIA:
The Airport & Aviation Services and relevant authorities need to act now: Regulate and train porters: Clear uniforms, ID badges, fixed official rates displayed in multiple languages, and strict action against those soliciting extra money.
Baggage security
: CCTV surveillance in baggage handling zones,
random inspections, and an efficient, transparent procedure for
grievances and compensation.
Effective Help Desks:
Ensuring Operational Efficiency Visible, multilingual staff to assist tourists and returning workers immediately when issues arise. Awareness for travellers: Signage clearly stating, “No tips required beyond official rate” and how to report misconduct.
Protecting Our Guests
Sri Lanka is diligently endeavouring to restore its reputation as a welcoming, secure, and hospitable destination. We are allocating resources
towards wellness, tourism, and enhancing investor confidence. Nonetheless, hospitality begins at the point of entry. Inadequate management of arrivals risks undermining trust before the holiday even commences.
For tourists investing their savings on a dream vacation, and for workers bringing gifts home to their children, BIA should serve as a sanctuary of relief rather than a source of stress. The authorities must
look into these issues urgently. A favourable first impression is the most
economical and impactful marketing tool at our disposal. Let’s make sure every visitor leaves BIA saying: “Sri Lankans welcomed me well.”
Alarming complaints from visitors at BIA
Porters pestering for extra tips. Delayed luggage. Reports of bags opened and chocolates/food missing. This is unfair to tourists AND to our Middle East workers coming home with hard-earned money. We need the Airport Authorities to act NOW.
Regulate porters, secure baggage, and protect our country’s reputation. First impressions are significant. Let us extend hospitality in the Sri Lankan manner—with warmth, rather than pressure.
Business
Needs of populace hit by Cyclone Ditwah seen as waiting to be addressed
By Hiran H. Senewiratne
The government is yet to address fully the needs of the Cyclone Ditwah affected populace though one year has elapsed. The devastation cost the country more than US $ 4.1 billion, an Australia-based Chartered Engineer of Sri Lankan origin said.
‘Cyclone Ditwah affected more than 2.2 million people in 25 districts, which is considered to be one tenth of the population. However, only 39 percent of the allocated funds have been spent to date, the speaker, a one-time General Secretary of the JVP, now living in Australia Lionel Bopage said.
He made these comments at a Rotary Club Colombo South monthly meeting held at the Kingsbury Hotel, Colombo recently.
Bopage quoted from a Loughborough University research report published in February to the effect that Sri Lanka has under invested in prevention but over invested in recovery.
Bopage added: ‘The largest single economic category affected were not buildings but the agriculture sector which provides livelihoods for the majority of affected persons. Therefore agricultural livelihoods have been hit most.
‘More than 58,000 hectares of paddy lands were flooded in the Eastern districts alone, while 46 reservoirs reached critical spill level or failed outright following the disaster.
‘A rapid education sector assessment found that 1,682 schools were affected and more than 555,000 children were unable to attend schools. Further, 622 water supply schemes had been left non-functional and apart from that 11300 homes were damaged or destroyed. But reconstruction is happening at a very slow pace.
‘Tens of thousands of households in the hill country and in the East are still living in damaged properties and on unstable slopes drawing water from schemes that have not been restored.
‘ A Post Disaster Needs Assessment put the cost of resilience at US$ 3.4 billion but restoration work is happening at a slow pace even with foreign donor assistance.’
Business
WB forecast buoys bourse but weak investor participation slows momentum
By Hiran H. Senewiratne
The CSE yesterday kicked off on a positive note due to a World Bank forecast that Sri Lanka could achieve 4.4 percent economic growth this year but later lost momentum due to weak investor participation.
Amid those developments both indices moved upwards. The All Share Price Index went up by 132 points while S and P SL20 rose by 21.02 points.
Turnover stood at Rs 1.97 billion with three crossings. Those crossings were; Lanka IOC 2.7 million shares crossed to the tune of Rs 470 million; its shares traded at Rs 127, CCS 2.7 million shares crossed to the tune of Rs 315 million; its shares sold at Rs 118 and JKH five million shares crossed for Rs 91.5 million; its shares traded at Rs 18.30.
In the retail market companies that mainly contributed to the turnover were; Commercial Credit and Finance Rs 126 million (1.3 million shares traded), Lanka IOC Rs 98 million (775,000 shares traded), Asiri Surgical Hospitals Rs 77 million (7.6 million shares traded), Commercial Bank Rs 51.3 million (307,000 shares traded), Sampath Bank Rs 46 million (325,000 shares traded), HNB Rs 37 million (98000 shares traded) and Tokyo Cement Rs 31 million (393,000 shares traded). During the day 50 million share volumes changed hands in 14547 transactions.
It is said that the petroleum sector performed well, especially Lanka IOC, while in the banking sector counters, especially Commercial Bank and Sampath Bank performed well. In the manufacturing sector, JKH impressed.
TAL Lanka Hotels announced that it has scheduled an Extraordinary General Meeting on October 29 to obtain shareholder approval for a proposed Rs 1.87 billion rights issue. The proceeds will be utilized for the repayment of bank borrowings, part refurbishment of the Taj Samudra Hotel in Colombo, settlement of vendor liabilities, and general corporate requirements.
Yesterday the rupee was quoted at Rs 330.95/331.05 to the US dollar in the spot market, weaker from Rs 330.85/95 the previous day, while bond yields were quoted broadly steady, dealers said.
Business
Huawei continues to showcase practical AI applications at Sri Lanka AI Week 2026
Sri Lanka AI Week 2026 continued into its second day bringing together government, industry, academia and technology partners to explore practical applications of artificial intelligence. As the AI Technology Partner for the second consecutive year, Huawei showcased 18 use cases spanning government, education, finance, industry, green energy and everyday life, demonstrating how AI can be applied to real-world needs.
Prime Minister Dr. Harini Amarasuriya visited the Huawei exhibition together with officials from the Ministry of Education, Higher Education and Vocational Education, experiencing the Smart Classroom, AI in Education and MindGraph by Beijing Normal University demonstrations. The Smart Classroom demostration highlighted how connected technologies can bring teachers and students in different locations into a shared learning environment, while the AI in Education showcase demonstrated how AI can support teachers, enhance learning and enable more personalised education. The Prime Minister praised the efforts of the Ministry of Education, Higher Education and Vocational Education, Huawei and their partners to demonstrate practical applications of AI in education, noting the role of technology in supporting teachers, expanding learning opportunities, and advancing a more inclusive, equitable and future-ready education system.
Later in the day, Deputy Minister of Digital Economy Eng. Eranga Weeraratne, Deputy Minister of Industry and Entrepreneurship Development Chathuranga Abeysinghe, Secretary to the Ministry of Digital Economy Waruna Sri Dhanapala, and Chinese Ambassador Wei Huaxiang visited the Huawei exhibition and explored the AI Hands-On Classroom AI Empowering Industry, AI in Education and Smart Classroom demonstrations. Deputy Minister Weeraratne praised Huawei’s practical approach to showcasing AI applications, noting their relevance to Sri Lanka’s digital transformation across education, industry and skills development. The engagement also extended across the wider AI ecosystem, with industry professionals, technology partners, academics and other visitors engaging with the demonstrations and expressing appreciation for Huawei’s practical approach to applying AI across different areas of society and the economy.
Daniel Wu, CEO of Huawei Sri Lanka, said that Huawei will continue bringing global experience, technology and ecosystem resources to Sri Lanka, while working side by side with local partners to build local capabilities, develop local talent and create real value for the country. “I believe that by working together, we can make AI not only more intelligent, but also more local, more inclusive, and more meaningful for everyone,” he said.
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