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Allianz Customer Care Center relocated at Union Place

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Allianz Lanka, one of Sri Lanka’s leading insurers and a member of the global Allianz SE Group, recently relocated its state-of-the-art Customer Care Center, from Borella to Union Place. The move marks an important milestone in Allianz Lanka’s commitment to offering world-class insurance solutions with enhanced accessibility and customer-centricity. The newly relocated Allianz Customer Care Center is now conveniently located at No. 323, Union Place, Colombo 02. This strategic move aligns with Allianz Lanka’s vision of providing easy access, including ample parking, for its valued customers, ensuring a seamless and convenient experience.

A special ceremony was held to mark the opening of the newly relocated Allianz Customer Care Center at Union Place on the 15th of August 2023, where a number of key personnel, staff and customers were present, including Alan Smee – CEO and Country Manager at Allianz Insurance Lanka Limited; Jayalal Hewawasam – CEO at Allianz Life Insurance Lanka Limited; along with rest of the senior leadership team. The presence of these high-ranking officials at the event underscored Allianz Lanka’s dedication to superior customer engagement and service standards.

The newly relocated Allianz Customer Care Center now showcases a contemporary architectural design that sets new industry benchmarks. It boasts modern amenities and facilities, aligning perfectly with Allianz Lanka’s unwavering commitment to maintaining global standards while fostering a customer-centric environment.

Alan Smee, CEO and Country Manager at Allianz Insurance Lanka Limited said, “We are thrilled to unveil our revamped Customer Care Center, marking a new era of accessibility, convenience and excellence. Our aim is to deliver world-class insurance solutions that resonate with our customers’ needs, while ensuring a truly seamless, hassle-free experience.”

Jayalal Hewawasam, CEO at Allianz Life Insurance Lanka Limited, echoed this sentiment adding, “This relocation underlines our unwavering commitment to enhancing customer experiences. We strive to deliver evolving insurance solutions that cater to the versatile needs of our customers, ensuring they receive the best possible service.”



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From Mt. Fuji to Sri Pada: Lessons from a father-son climb

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by SK Samaranayake

For Daham Gunasena, reaching the summit of Mt. Fuji with his 12-year-old son was not the end of the journey but the beginning of a different kind of lesson.

Gunasena, Director – Commercial at SPAR Sri Lanka and a senior business leader, academic and Chartered Accountant, spent nearly 12 hours on August 19 climbing Japan’s highest mountain with his son, Methum. After eight hours of climbing, the pair reached the 3,776-metre summit before beginning a demanding four-hour descent to Fujinomiya 5th Station.

“The summit was only halfway,” Gunasena reflected, describing the experience as a lesson in preparation, perseverance and responsibility.

Their journey began two days earlier with a trial excursion to the 6th Station and the volcanic landscape around Mt. Hoei. The experience allowed Gunasena to assess the altitude, terrain, weather and equipment before deciding whether his son was ready for the summit attempt.

The climb itself reinforced the value of taking one step at a time. Rather than focusing on the distant summit, father and son concentrated on the next marker, the next few steps and short periods of rest.

Reaching the summit brought another lesson. After taking photographs and celebrating, they still had four hours of descent ahead of them over loose volcanic terrain.

“Reaching the top was an achievement. Returning safely was success,” Gunasena said.

The experience also prompted him to reflect on how Japan manages Mt. Fuji, including visitor education, digital information, sanitation, transport, safety and environmental protection.

Having climbed Sri Pada 12 times last year and five times so far this year, Gunasena sees opportunities to apply some of these principles in Sri Lanka without compromising the mountain’s unique pilgrimage traditions.

He suggested a comprehensive digital platform for Sri Pada providing information on weather, congestion, transport, sanitation, first aid and emergencies, while educating foreign visitors about its religious significance.

For Gunasena, however, the most enduring lesson was personal: a mountain can teach what lectures cannot—through preparation, perseverance, respect for nature and the shared experience of taking each step together.

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FLIR, Marlbo promote smarter industrial maintenance

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Sri Lankan industries are being encouraged to adopt advanced condition monitoring technologies to detect equipment problems before they develop into costly failures, as global technology company FLIR and its local partner Marlbo Trading Company strengthen their collaboration.

The companies brought together industry professionals at a technical seminar held on August 20 at Taj Samudra, Colombo, focusing on the use of thermography and acoustic imaging to reduce unplanned downtime, improve energy efficiency and lower maintenance costs.

Organised by Marlbo under the theme “Condition Monitoring Using Thermography and Acoustic Imaging for Measurable ROI,” the seminar highlighted the growing importance of proactive and predictive maintenance in improving equipment reliability and operational efficiency.

FLIR Sales Director – Instrumentation, India, Bhaskar Lala, and APAC Condition Monitoring Specialist David Gambarte shared their expertise on the latest diagnostic technologies and their practical industrial applications.

Thermal imaging can identify abnormal heat patterns linked to electrical and mechanical faults, while acoustic imaging can detect problems that may go unnoticed during routine inspections.

The technology is particularly useful in identifying compressed-air leaks, which can cause significant energy losses and increase operating costs.

Shevon Liyanage, Engineer – Measuring Instruments at Marlbo, also shared insights into applying condition monitoring technologies in the Sri Lankan industrial environment.

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Lumbini Tea Valley wins intl award for Singharaja Wirytips

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Chaminda Jayawardana receiving the award

Lumbini Tea Valley Ceylon won an award for its Singharaja Wirytips at The Leafies: International Tea Awards held in London in 2024, marking another international recognition for the Sri Lankan tea producer.

The award comes as the company marks two decades of direct exports, with its premium and organic Ceylon teas now reaching 35 countries across six continents.

Established in 1984, Lumbini Tea Valley began its direct export drive after Chaminda Jayawardana joined the family business in 2000 alongside his father, Dayapala Jayawardana. The initiative materialised in 2006 with the company’s first direct shipment—a 15-kilogram consignment of Flowery Broken Orange Pekoe (FBOP) tea to the United States.

Since then, the company has expanded its direct-export operations, which now account for around 20% of its total manufacturing output. Following its transition to organic production, approximately half of its organic tea output is exported directly by the company.

Its key export markets include Japan, the United States, France, the Netherlands, Switzerland and Australia, with direct shipments now reaching 35 countries.

The company said its direct-export model would continue to expand amid growing international demand for traceable, single-origin Ceylon tea, with premium and organic grades at the centre of its export strategy.

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