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Rakuten Viber expands into fintech on 10-year anniversary by launching payments in Chat Bots

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On the eve of its decade anniversary, Rakuten Viber, owner of Viber, the world’s popular messaging platform announces its expansion into fintech with its Chatbot Payments marking a milestone in the company’s move towards a utility concept.

Ukraine will be the first market for the feature launch and Viber plans to scale it in other markets in 2021. This feature will soon be available for all users in Sri Lanka and the rest of the Asia Pacific region, as roll out plans are scheduled to be announced on a later date. Users will be able to use the platform for buying goods and services and pay with Google Pay or another native mobile wallet.

As messaging and social platforms grow and develop, users are beginning to express a demand for additional features that go beyond emojis, gifs, and video calls. Since early as 2017, 64 % of millennials have expressed interest in P2P transfer solutions in messaging apps. That number has grown since then with the pandemic having accelerated the need for solutions to do just about everything remotely.

With the company developing an end-to-end platform catering to all its users’ needs, it is underscored by impeccable privacy-preserving measures. Recognising this need Viber has announced its expansion into utilities and fintech with a digital payments debut emphasizing preserving user privacy.

Viber’s Chatbot Payments feature will enable users to purchase the products and services of the merchants securely and directly through their authorised chatbots. If the user’s bank support it, the user needs to add a credit or debit card to their smartphone wallet the payment option becomes available for any chatbot built on Viber’s native chatbot application programming interface (API).

On the merchant side, businesses seeking to accept payments simply connect to a payment service provider supporting this type of payments, create a chatbot on Viber, and enable payments on it.

Viber’s chatbot platform is: time-saving as the Chatbot Payments feature enables making the purchase with a few taps directly in Viber. It is all-encompassing with end users can now pay for the services they’ve been already managing via a chatbot (utility bills, deliveries, transportation, etc.). Secure as all confidential payment information is encrypted and not disclosed to chatbots, Viber, or any third party. It is good for business as the Chatbot Payments feature is an easy way for any small, medium, or large enterprises to have a channel on Viber with which to connect to their clients and collect payments and also scalable as quick time to market for any country where mobile wallets are available.

Viber is cooperating with trusted bot developers and payment service providers over the next few months to make this available. In addition to Ukraine, Viber plans to launch the Chatbot Payments feature in other markets early next year.

“We’re thrilled to move Viber beyond messaging and position ourselves on the global stage as an end-to-end platform that actually values its users as people, not ad targets. Privacy and Security are very important. That’s true not only in the transfer of information through messages, but in payments and other aspects of digital communications. We’re here to ensure users have access to a secure alternative to handle their payments,” said Djamel Agaoua, CEO of Rakuten Viber.



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Business

Sri Lanka’s economy: A slow healing journey in 2026

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PMI shows tentative signs of hope in factories and business activity

The latest Purchasing Managers’ Index (PMI) from the Central Bank suggests Sri Lanka’s economy is beginning to find its feet after a severe crisis, revealing tentative signs of hope in factories and business activity. It indicates the deepest economic pain may be over. With prices rising more slowly, families and companies are getting some much-needed relief.

The Island spoke to an independent analyst for an outside perspective. Elaborating on the report, he struck a cautious note: “Yes, the PMI sounds favourable. But no one should think the hard times are completely behind us. The road to recovery is long and full of potholes.”

“While we can hope for slow, steady improvement in coming months, major problems remain,” he continued. “The country’s massive debt is a heavy burden. Staying on track with the IMF programme requires sticking to tough reforms, which won’t be easy. Global economic uncertainty also affects our exports and even other forms of external support.”

“In short, the next phase won’t be a quick boom. It will be a time for careful repair. These small improvements are like young seedlings – they need constant care, sound policy, and continued external support to grow strong. Our task is to turn this shaky stability into a solid foundation for lasting, inclusive growth. The economy is out of emergency care, but full recovery will be a long and patient journey,” he concluded.

When asked if the current political landscape would aid recovery, he pointed to the present stability as a key advantage. “With political stability in place, the path for necessary reforms and recovery should be more navigable now than ever in the past,” he said.

By Sanath Nanayakkare

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Sri Lanka Insurance Corporation General Limited inaugurates business operations for 2026

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Sri Lanka Insurance Life Ltd and Sri Lanka Insurance General Ltd inaugurated their business operations for the year 2026 on 1st January at the Sri Lanka Insurance Head Office. The event was graced by the Chairman, Board members, Corporate Management, and staff of SLIC.

Parallel business launches were also conducted at branch level, with branch staff joining the head office proceedings via live stream. The day’s programme commenced with blessings observed from the four major religious faiths, symbolising unity and goodwill for the year ahead

Heralding the dawn of the New Year, SLIC brought together all 142 branches in a cohesive celebration, uniting as one family to light the traditional oil lamp. During the celebrations, the theme for SLICGL for 2026 ‘Leading the market, strengthening every step’ was officially unveiled

Celebrating 64 years of service and expertise, SLIC continues to stand as Sri Lanka’s most respected and trusted name in insurance. Over the decades, the organisation has remained at the forefront of the sector, sustaining industry‑wide growth and equity even through testing times.

The year 2025 brought many meaningful and positive achievements for SLICGL, yet it concluded with significant challenges as the nation faced the aftermath of the devastating Cyclone Ditwah. Rising to the occasion, SLICGL honoured claims and delivered timely relief, offering protection and reassurance to communities impacted by the catastrophe.

SLICGL proudly reflects on a year of remarkable achievements in 2025. The organisation was ranked

Sri Lanka’s highest-rated insurance brand as the only A+ Fitch rated insurer in the country and became the first and only insurer to surpass Rs. 30 billion in Gross Written Premium. SLICGL secured Carbon Neutral Certification, highlighting a commitment to sustainability. SLICL was also recognised as the Most Valuable General Insurance Brand by Brand Finance.

The lifting of the vehicle import ban in January 2025 helped to revitalize the automotive sector and also reaffirmed SLICGL’s role as the nation’s most trusted insurer. Stepping in to protect new vehicle owners, SLICGL strengthened its portfolio, supported national growth, and supported families and businesses to move forward with confidence.

During 2025, SLICGL continued its partnership with the Ministry of Education on the Suraksha Insurance Scheme, a national initiative aimed at securing the health and wellbeing 4.5 million schoolchildren throughout the country. The partnership provides students regardless of background, access to essential insurance coverage, safeguarding health, supporting families, and strengthening the nation’s future.

SLIGL’s mission places customers at the heart of everything it does. The organisation continues in the commitment of meeting and exceeding customer expectations through its expertise and specialised services. Aligning business strategies with this vision, SLIC delivers a superior customer experience through all touchpoints.

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MILCO turns around fortunes, posts Rs. 1.49 bn record profit in 2025

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Lal Kantha

The Milk Industries of Lanka Company (MILCO) has recorded the highest profit and sales revenue in its history, driven by strong performance under the flagship Highlands brand, Agriculture Minister Lal Kantha said.

Addressing a Performance Incentive Awards Ceremony held at the MILCO Head Office in Narahenpita on December 31, the Minister said the achievement marked a decisive turnaround for the state-owned dairy enterprise, which had earlier been prepared for divestment.

“When we assumed office, MILCO was being readied for sale. Today, we have been able to rescue it and transform it into a profitable institution,” Minister Lal Kantha said. “By October 2025, the company had generated profits amounting to Rs. 1,490 million, the highest profit ever recorded in MILCO’s history.”

He noted that 2025 has also become the year with the highest sales revenue since the company’s establishment, reflecting improved operational efficiency, renewed consumer confidence and stronger market penetration under the Highlands brand.

The Minister said the government intends to ensure that the gains from the company’s financial recovery are shared across the value chain. “A portion of the profits will be distributed as incentives among dairy farmers,” he said, adding that plans are also in place to provide free life insurance coverage to 15,000 dairy farmers in 2026.

The incentive awards ceremony was organised to recognise employees who played a key role in achieving record sales targets and historic profitability, with senior management highlighting improvements in production planning, supply chain management and farmer engagement.

Minister Lal Kantha paid tribute to the dedication of the MILCO workforce, stating that the turnaround was the result of collective effort.

“This achievement belongs to everyone who worked tirelessly to restore confidence in this institution. I extend my sincere appreciation to all those who contributed to this success,” he said.

MILCO’s performance in 2025 is being viewed as a benchmark for the revival of state-owned enterprises, particularly within Sri Lanka’s agri-based industrial sector.

By Ifham Nizam

 

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