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158% increase in volume of transactions across digital payment channels

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Number of transactions on digital channels increase by 153%

Decisive shift in preference for contactless and cashless payment solutions

Over 250 enterprises successfully digitalized processes after the onset of the pandemic

Resistance to cashless transactions has rapidly given way to enthusiastic usage as an unprecedented number of Sri Lankans are switching to digital banking channels, according to HNB Head of Cards, Gauthami Niranjan.

Compared with 2020, the volume of transactions on digital channels grew by a remarkable 158% Year-on-Year (YoY) in 2021, while the value of digital transactions increased by a corresponding 153% YoY.

“Given that HNB had already captured the lion’s share of the market in digital merchant acquisition even before the pandemic, we leveraged these experiences to ensure that even businesses which were initially unsure of digital payments were able to seamlessly adapt and integrate these technologies into their total business model. The results of these efforts are compelling as reflected in the massive uptake in digital payment options- both from customers and businesses,” Niranjan said.

HNB IPG (Internet Payment Gateway) recorded a growth over 100% in merchants during the period, with businesses embracing the secure payment channel and services offered by the bank for online payments from any local or international debit, credit, VISA and MasterCard.

Similarly, merchants improved their cashless payment options with HNB MOMO, especially for cash on delivery services. As a result, the mobile solution for electronic payment cards holds a 50% market share in low-cost mobile POS terminals in Sri Lanka.

Such a rapid proliferation of digital payments creates a compelling financial incentive for almost any enterprise – particularly as an affinity for cashless transactions expands out of major urban centres and into all parts of the country.

“Developments in cashless payments are still only emerging. However, technologies like tokenisation – technology at the heart of ride-hailing and food delivery apps – is likely to expand in the coming months as more local businesses launch dedicated apps with payment features built-in. This is another area in which we have supported some of the most successful tech-based enterprises in the country by enabling card details to be securely linked to convenient payment portals.

“These dynamics will ultimately provide valuable and much-needed benefits for a broad spectrum of Sri Lankan enterprise – from small businesses and self-employed individuals to hospitality providers, large and small – and ultimately promote a broader and more resilient and equitable economic recovery. However, the barrier for entry into a digital transaction has never been lower, and our goal is to make sure that all Sri Lankan enterprises can compete in this new paradigm,” Niranjan concluded.

With 252 customer centres across the country, HNB is one of Sri Lanka’s largest, most technologically innovative banks, having won local and global recognition for its efforts to drive forward a new paradigm in digital banking. Over the recent past, the bank was ranked among the World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine. HNB has a national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd.

HNB was also declared Best Sub-Custodian Bank in Sri Lanka at the Global Finance Awards 2020, in addition to winning the coveted Best Retail Bank in Sri Lanka Award for the 11th time at the Asian Banker Awards 2020, in recognition of its sustainable growth and continuous improvements in processes, products and services amidst a challenging macroeconomic environment.



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Sri Lanka rolls out digital signature framework to accelerate digital economy

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The LankaSign–eMudhra partnership brings together the strengths of LankaPay’s legally recognized digital signing certificates

Sri Lanka has launched a National Digital Signing Framework, a foundational initiative paving the way for paperless governance. This strategic move eliminates the need for physical signatures and documents in government transactions, aiming to dramatically enhance efficiency, transparency, and accessibility for citizens and businesses. An analyst said that this could accelerate Sri Lanka’s governance and commercial relationships with other countries as traditional signatures make room for digitally signed documents accepted by the government.

In this significant step toward accelerating Sri Lanka’s digital transformation, eMudhra, a global leader in digital identity and security solutions, has entered into a strategic partnership with LankaSign the only Certification Service Provider (CSP) in the country that complies with the Electronic Transactions Act No. 19 of 2006, operated by LankaPay, Sri Lanka’s national payment network during recently held inauguration of INFOTEL 2025 ICT exhibition at Sirimavo Bandaranaike Exhibition Hall.

The LankaSign–eMudhra partnership brings together the strengths of LankaPay’s legally recognized digital signing certificates issued via LankaSign – the pioneering digital Certification Service Provider in Sri Lanka established in 2009 – and eMudhra’s globally trusted emSigner platform, which has enabled secure digital document signing across more than 68 countries since 2008. Through this collaboration, Sri Lankan citizens and businesses will be able to experience a seamless, secure, and user-friendly digital signing solution, enabling documents to be signed anytime, anywhere using iOS, Android, or web-based applications.

This partnership with eMudhra aligns with the national agenda to promote adoption of digital documents, reduce dependency on paper-based processes, and facilitate a more efficient, transparent, and secure digital economy. This collaboration aims to support the government’s long-term digitalization roadmap by enabling a secure digital documentation layer essential for e-government services, digital finance, and digital transformation.

By Sanath Nanayakkare

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Dialog & University of Moratuwa launch open-source Sinhala Voice Model

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In a significant move to accelerate technological innovation in Sri Lanka, Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, and the Dialog-University of Moratuwa (UoM) Research Lab, has announced the release of SinhalaVITS, a state-of-the-art, open-source Text-to-Speech (TTS) model for the Sinhala language.

This non-commercial initiative delivers a powerful, high-quality, and natural-sounding Sinhala voice model to the public, making it freely accessible to developers, researchers, and students. The model is available for download on Hugging Face, the world’s largest open-source AI community, empowering anyone to build and experiment with advanced voice technology.

The SinhalaVITS model is the result of a deep-rooted collaboration that unites Dialog’s industry leadership with the academic excellence of the Dialog–UoM Mobile Communications Research Lab, fulfilling a vital need within Sri Lanka’s tech community for accessible, high-performance tools that drive innovation. By removing cost and licensing barriers tied to proprietary software, Dialog is empowering developers and researchers while fostering a more inclusive, collaborative, and future-ready AI ecosystem. This initiative further reinforces Dialog’s commitment to advancing Sri Lanka’s digital future—investing in open-source technology and academic partnerships to nurture local talent and lay the foundation for next-generation digital services built by Sri Lankans, for Sri Lankans.

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HNB signals ESG commitment with oversubscribed LKR 10 bn sustainable bonds

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The market opening ceremony conducted on the trading floor to mark the event

The Hatton National Bank PLC (HNB PLC) commemorated raising LKR 10 bn with its first ever issuance of sustainable bonds by way of a market opening ceremony conducted on the trading floor of the Colombo Stock Exchange (CSE) last week.

The 9th December issuance of 100 mn listed, rated, unsecured senior sustainable bonds, in five year and seven-year tenors, with a par value of LKR 100/- and rated “AA-(lka)” By Fitch Ratings Lanka Limited, was oversubscribed on the same day, raising LKR 10 bn.

Sustainable bonds, which were launched in Sri Lanka for the first time this year, are part of a series of GSS+ (Green, Social, Sustainable & Sustainability Linked) debt instruments. The proceeds of the sustainable bond issuance will be used by HNB PLC to fund the development and installation of solar, wind, biomass and hydropower projects, improve energy efficiency through retrofits, fund the construction of recognized ‘green’ buildings, fund investment infrastructure for water treatment, water conservation and efficient agricultural water technologies, finance housing development, healthcare and education for low- and middle-income families, promote women entrepreneurship, amongst others initiatives.

Damith Pallewatte, Managing Director and CEO of HNB PLC, who was the ceremony’s keynote speaker remarked upon the issuance of sustainable bonds commenting: “HNB’s LKR 10 bn sustainable bond issuance is a landmark step in advancing Sri Lanka’s sustainability agenda.”

Delivering his welcome address at the event, Rajeeva Bandaranaike, CEO of CSE, remarked upon rising corporate engagement in CSE’s GSS+ debt instruments stating: “HNB’s Sustainable Bond represents a welcome new addition to the list of leading Sri Lankan financial instruments that have set the example for the success of CSE’s GSS+ Bond framework which have allowed the capital market to operate as a financing vehicle for sustainable and socially equitable projects.”

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