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Work from Home Needs a Robust Ecosystem



BY Chandrasekhar Sripada

After 10 months of work from home (WFH) , countries and companies have found many benefits of this COVID-induced social and work place experiment Many employers see large savings due to reduced real estate costs and many employees like the flexibility of WFH. As more people work away from centralized offices, numerous benefits are evident: urban decongestion, reduction in CO2 emissions, growth of rural economies as skilled people return to the small towns, and access to untapped talent pools, (think of rural women, senior citizens, etc.). As technology advances, smart factories, distributed work hubs, prefab construction, and tech-enabled agriculture and plantation could move many jobs away from ‘centralized’ locations, even for non-IT employees.

However, are nations and corporations ready to harness the benefits of large-scale remote work? Clearly no. WFH has been at best, an emergency response to the COVID-19 crisis. Both our sense of triumph and trepidation over WFH stem from perpetuating and replicating office work at ill-equipped workforce – over painfully long zoom calls. Cramped homes, care giving responsibilities for young kids and old people, patchy internet, etc., are some of the major challenges people face while working from home organizations are equally hassled and poorly prepared to ‘extract’ work (as the popular expression goes) from the discomfort of distance.

All this happens when suddenly millions of people are pushed into WFH – without any thoughtful preparation. This is unsustainable. We need holistic and integrated thinking around making remote work, work.

Remember, it took over 300 years to hone and evolve the present office-based work system. Ever since the first formal office of the western world – the Royal admiralty office in 1726- was set up in London – we have built a whole ecosystem for offices. The current management processes, organization designs, personal and public transportation models, parking lots, ergonomic furniture, food courts, etc., make office work efficient.

What have we done to enable remote work? If we have to give a chance to the new opportunity of working from anywhere: from homes, neighbourhood co-working spaces, or staycation spots, we must build a robust ecosystem with thoughtful and evidence-based interventions around four factors:

ICT infrastructure: Nations and societies across the world, must think of enabling universal access to high-speed and reliable internet, invest in robust ICT infrastructure, and advance the goals of building digital economies not merely to support e-commerce but encourage e-work alias remote work. It is time to push for making access to ‘always- on’ internet a basic right of citizens. Countries must learn to leapfrog and bridge the growing ‘digital divide.’ Sri Lanka’s natural bounty and very attractive ‘staycation’ spots makes it a globally competitive destination for work from anywhere plans . However, this can be leveraged only if the right eco-system is built.

Distributed Offices and Co-working hubs:

Building a remote work ecosystem in small villages and towns will help connect rural youth, women, and underprivileged sections to mainstream employment. It is time provincial and local authorities compete to attract talent to their towns away from the big cities like the Tulsa remote initiative in the US where city workers are incentivized to move back to small towns.

Training and HR Systems:

Employers need to reimagine many of their HR and organization systems to enable remote work. Industry bodies should think of evolving a full-suite of handbooks, tool kits, and training programmes to help employers, especially small firms, adopt and leverage ‘remote work’ not only as a cost-saving device but also as a talent tapping tool. Raised to confuse proximity with control and socialization with collaboration, most Managers do not have the skills or mindsets to manage virtual teams. They need to be trained and re-oriented to appreciate the virtues of virtual work.

Culture and Mindsets:

Remote work can be a powerful transformational tool only if companies can usher in more distributed organization models and bury traditional hierarchies. Managing a remote workforce will demand a massive mindset shift and a trust-based inclusive culture. Firms must not underestimate this tectonic shift. And remember, millennial workforce is waiting for this change and already suffocated by the archaic and often feudal management practices.

It is time to move beyond the speculation of whether WFH will continue. We should seize this moment in history and evolve a robust remote work ecosystem as a societal and national strategy to get future-ready. As they say: ’don’t waste a crisis’.


Chandrasekhar Sripada is Professor of Practice in Organizational Behaviour and Human Capital at the Indian School of Business (Hyderabad and Mohali, India) and is currently researching on ecosystem factors for effective remote work. Views are personal.


Govt.’s choice is dialogue over confrontation



By Jehan Perera

Preparing for the forthcoming UN Human Rights Council cannot be easy for a government elected on a nationalist platform that was very critical of international intervention. When the government declared its intention to withdraw from Sri Lanka’s co-sponsorship of the October 2015 resolution No. 30/1 last February, it may have been hoping that this would be the end of the matter. However, this is not to be. The UN Human Rights High Commissioner’s report that will be taken up at the forthcoming UNHRC session in March contains a slate of proposals that are severely punitive in nature and will need to be mitigated. These include targeted economic sanctions, travel bans and even the involvement of the International Criminal Court.

Since UN Secretary General Ban Ki-Moon’s visit in May 2009 just a few days after the three-decade long war came to its bloody termination, Sri Lanka has been a regular part of the UNHRC’s formal discussion and sometimes even taking the centre stage. Three resolutions were passed on Sri Lanka under acrimonious circumstances, with Sri Lanka winning the very first one, but losing the next two. As the country became internationally known for its opposition to revisiting the past, sanctions and hostile propaganda against it began to mount. It was only after the then Sri Lankan government in 2015 agreed to co-sponsor a fresh resolution did the clouds begin to dispel.

Clearly in preparation for the forthcoming UNHRC session in Geneva in March, the government has finally delivered on a promise it made a year ago at the same venue. In February 2020 Foreign Minister Dinesh Gunawardena sought to prepare the ground for Sri Lanka’s withdrawal from co-sponsorship of UN Human Rights Council resolution No 30/1 of 2015. His speech in Geneva highlighted two important issues. The first, and most important to Sri Lanka’s future, was that the government did not wish to break its relationships with the UN system and its mechanisms. He said, “Sri Lanka will continue to remain engaged with, and seek as required, the assistance of the UN and its agencies including the regular human rights mandates/bodies and mechanisms in capacity building and technical assistance, in keeping with domestic priorities and policies.”

Second, the Foreign Minister concluding his speech at the UNHRC session in Geneva saying “No one has the well-being of the multi-ethnic, multi-lingual, multi-religious and multi-cultural people of Sri Lanka closer to their heart, than the Government of Sri Lanka. It is this motivation that guides our commitment and resolve to move towards comprehensive reconciliation and an era of stable peace and prosperity for our people.” On that occasion the government pledged to set up a commission of inquiry to inquire into the findings of previous commissions of inquiry. The government’s action of appointing a sitting Supreme Court judge as the chairperson of a three-member presidential commission of inquiry into the findings and recommendations of earlier commissions and official bodies can be seen as the start point of its response to the UNHRC.





The government’s setting up of a Commission of Inquiry has yet to find a positive response from the international and national human rights community and may not find it at all. The national legal commentator Kishali Pinto Jayawardene has written that “the tasks encompassed within its mandate have already been performed by the Lessons Learnt and Reconciliation Commission (LLRC, 2011) under the term of this President’s brother, himself the country’s Executive President at the time, Mahinda Rajapaksa.” Amnesty International has stated that “Sri Lanka has a litany of such failed COIs that Amnesty International has extensively documented.” It goes on to quote from the UN High Commissioner for Human Rights that “Domestic processes have consistently failed to deliver accountability in the past and I am not convinced the appointment of yet another Commission of Inquiry will advance this agenda. As a result, victims remain denied justice and Sri Lankans from all communities have no guarantee that past patterns of human rights violations will not recur.”

It appears that the government intends its appointment of the COI to meet the demand for accountability in regard to past human rights violations. Its mandate includes to “Find out whether preceding Commissions of Inquiry and Committees which have been appointed to investigate into human rights violations, have revealed any human rights violations, serious violations of the international humanitarian law and other such serious offences.” In the past the government has not been prepared to accept that such violations took place in a way that is deserving of so much of international scrutiny. Time and again the point has been made in Sri Lanka that there are no clean wars fought anywhere in the world.

International organisations that stands for the principles of international human rights will necessarily be acting according to their mandates. These include seeking the intervention of international judicial mechanisms or seeking to promote hybrid international and national joint mechanisms within countries in which the legal structures have not been successful in ensuring justice. The latter was on the cards in regard to Resolution 30/1 from which the government withdrew its co-sponsorship. The previous government leaders who agreed to this resolution had to publicly deny any such intention in view of overwhelming political and public opposition to such a hybrid mechanism. The present government has made it clear that it will not accept international or hybrid mechanisms.





In the preamble to the establishment of the COI the government has made some very constructive statements that open up the space for dialogue on issues of accountability, human rights and reconciliation. It states that “the policy of the Government of Sri Lanka is to continue to work with the United Nations and its Agencies to achieve accountability and human resource development for achieving sustainable peace and reconciliation, even though Sri Lanka withdrew from the co-sponsorship of the aforesaid resolutions” and further goes on to say that “the Government of Sri Lanka is committed to ensure that, other issues remain to be resolved through democratic and legal processes and to make institutional reforms where necessary to ensure justice and reconciliation.”

As the representative of a sovereign state, the government cannot be compelled to either accept international mechanisms or to prosecute those it does not wish to prosecute. At the same time its willingness to discuss the issues of accountability, justice and reconciliation as outlined in the preamble can be considered positively. The concept of transitional justice on which Resolution No 30/1 was built consists of the four pillars of truth, accountability, reparations and institutional reform. There is international debate on whether these four pillars should be implemented simultaneously or whether it is acceptable that they be implemented sequentially depending on the country context.

The government has already commenced the reparations process by establishing the Office for Reparations and to allocate a monthly sum of Rs 6000 to all those who have obtained Certificates of Absence (of their relatives) from the Office of Missing Persons. This process of compensation can be speeded up, widened and improved. It is also reported that the government is willing to consider the plight of suspected members of the LTTE who have been in detention without trial, and in some cases without even being indicted, for more than 10 years. The sooner action is taken the better. The government can also seek the assistance of the international community, and India in particular, to develop the war affected parts of the country on the lines of the Marshall Plan that the United States utilized to rebuild war destroyed parts of Europe. Member countries of the UNHRC need to be convinced that the government’s actions will take forward the national reconciliation process to vote to close the chapter on UNHRC resolution 30/1 in March 2021.

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Album to celebrate 30 years



Rajiv Sebastian had mega plans to celebrate 30 years, in showbiz, and the plans included concerts, both local and foreign. But, with the pandemic, the singer had to put everything on hold.

However, in order to remember this great occasion, the singer has done an album, made up of 12 songs, featuring several well known artistes, including Sunil of the Gypsies.

All the songs have been composed, very specially for this album.

Among the highlights will be a duet, featuring Rajiv and the Derena DreamStar winner, Andrea Fallen.

Andrea, I’m told, will also be featured, doing a solo spot, on the album.

Rajiv and his band The Clan handle the Friday night scene at The Cinnamon Grand Breeze Bar, from 07.30 pm, onwards.

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LET’S DO IT … in the new normal



The local showbiz scene is certainly brightening up – of course, in the ‘new normal’ format (and we hope so!)

Going back to the old format would be disastrous, especially as the country is experiencing a surge in Covid-19 cases, and the Western Province is said to be high on the list of new cases.

But…life has to go on, and with the necessary precautions taken, we can certainly enjoy what the ‘new normal’ has to offer us…by way of entertainment.

Bassist Benjy, who leads the band Aquarius, is happy that is hard work is finally bringing the band the desired results – where work is concerned.

Although new to the entertainment scene, Aquarius had lots of good things coming their way, but the pandemic ruined it all – not only for Aquarius but also for everyone connected with showbiz.

However, there are positive signs, on the horizon, and Benjy indicated to us that he is enthusiastically looking forward to making it a happening scene – wherever they perform.

And, this Friday night (January 29th), Aquarius will be doing their thing at The Show By O, Mount Lavinia – a beach front venue.

Benjy says he is planning out something extra special for this particular night.

“This is our very first outing, as a band, at The Show By O, so we want to make it memorable for all those who turn up this Friday.”

The legendary bassist, who lights up the stage, whenever he booms into action, is looking forward to seeing music lovers, and all those who missed out on being entertained for quite a while, at the Mount Lavinia venue, this Friday.

“I assure you, it will be a night to be remembered.”

Benjy and Aquarius will also be doing their thing, every Saturday evening, at the Darley rd. Pub & Restaurant, Colombo 10.

In fact, they were featured at this particular venue, late last year, but the second wave of Covid-19 ended their gigs.

Also new to the scene – very new, I would say – is Ishini and her band, The Branch.

Of course, Ishini is a singer of repute, having performed with Mirage, but as Ishini and The Branch, they are brand new!

Nevertheless, they were featured at certain five-star venues, during the past few weeks…of their existence.



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