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We have a responsibility to help address insurance protection gap in Sri Lanka : SLIC Chairman



‘Sri Lankans have a high dependency on their relations and friends when it comes to an emergency or calamity’

by Sanath Nanayakkare

Eng. Vijitha Herath, the Chairman of Sri Lanka Insurance Corporation (SLIC) says that the need for greater collaboration in the insurance sector to bridge the prevailing insurance protection gap in Sri Lanka is being felt stronger than ever before.

“We need to come out with standard products for micro enterprises, small industries and life insurance policy holders so that coverage across the board improves. It will help industries and individuals immensely in the event they suffer losses. If standard products work well, then in the aftermath of natural calamities like floods, cyclones, droughts etc., it will be much easier for the government to handle the situation because the insurance companies will be able to compensate for the losses. In fact, we were the first insurer to pay Tsunami related insurance claims,” Herath says.

“If we can design life insurance products to attract a large portion of earning members of each household to buy life insurance at an affordable premium, that will help ensure a secure future for their families,” he observes.

“We can’t prevent the unexpected from happening and we all know that insurance is meant to safeguard us, at least financially. But today it can be difficult to determine what insurance policy people really need,” he says.

“At the 60th Anniversary of SLIC, we will be revisiting our array of Life and General Insurance solutions for all walks of life. SLIC protects millions of lives and property of Sri Lankans being the largest and the strongest insurer in Sri Lanka. We take care of 0.5 million life insurance policies, 5.7 million General Insurance policies. Our Life Fund is Rs. 134 billion with an asset base of Rs. 235 billion. SLIC’s continuous declaration of bonuses for life insurance policyholders was 8.6 billion in 2021. Our monthly claim settlements is about Rs. 1.5 billion per month,” he notes.

Further speaking he says,”Sri Lanka is yet to achieve an environment fully-conducive for insurance. Taking out an Insurance policy is not on the top of the priority list because Sri Lankans have a high dependency on their relations and friends when it comes to an emergency or calamity, therefore the insurance penetration is low in the country. The insurance penetration was 1.39% to GDP as at 2020. However, post-pandemic we can see a positive growth in the insurance sector with more people getting conscious about their health and protection. The consumer habits are changing and purchasing patterns are also changing. People are moving to digital based solutions as never before.”

“During the height of the pandemic, our utmost priority was the safety of our customers and our staff members including our sales force. We had to adapt our business operations to overcome the challenges at a staggering speed. Pre-Covid-19, insurance used to be a more people oriented business built on relationships between the customer, insurance advisor and the insurance company. But in the pandemic scenario, we had to use alternative ways to reach our customers and provide more access points to customers. We had to make sure that our customers received uninterrupted insurance service. More importantly, we provided grace periods for our customers to settle their premiums, understanding the economic difficulties during the time.”

“SLIC was established in 1962 by late prime minister Sirimavo Bandaranaike and late minister of commerce T.B.Illangaratne. In the 1980’s SLIC shifted to the present head quarters and that was about the time the industry opened up to allow competition.”

“We have 190+ branches and customer service locations across Sri Lanka. SLIC was awarded as the Most Loved Insurance Brand and Most Valuable Insurance Brand by Brand Finance for the 4th consecutive time. We are the only insurer to have been awarded AAA(lka) and AA(lka) for the long term financial stability.”

“As a state institution, SLIC has played a critical role in economic development. The company has been part of many economic and social changes in Sri Lanka. SLIC has been the insurance partner for many national development projects in Sri Lanka. Those include; Southern Express Way, Katunayake Express Way, Hambanthota Port, Mahaweli Development Project, Sooriyawewa Sports Complex, Mattala International Airport, Colombo South Container Terminal and Colombo Port City Development Project. We contribute our profits to the Treasury.”

“We were recognised as the Most loved Insurance Brand and Most Valuable Insurance Brand by Brand Finance for the past 4 years and we have been recognised as a “Great Place to work in Sri Lanka”.

Talking about fierce competition in the field, he says,” We have local as well as international players in the market. They bring different insights on local and global scale. The competition is intense in the market as every player is attempting to capture a sizeable share in the huge untapped potential in the market. Our key to keeping pace with the competition is to identify the current insurance needs of the people. We will be catering to their specific insurance needs by bringing innovative insurance solutions to fit with their specific needs and wants. We continue to embrace technology to stay abreast with the competition.”

“We built a number of technology and digital features to enhance customer experience. They include; SLIC Mobile App for customers, SLIC Customer Portal for customers and Fastrack claim Settlement for Motor Insurance Claims. We also developed an array of digital payment channels for customers to pay insurance premiums. Motor E-Doc system settles an average of 600 million motor claims per month.”

“Our CSR initiatives include; Subapathum National Scholarship Scheme. The programme has rewarded young high-achievers who excelled in the Grade 5 Scholarship, GCE Ordinary Level and GCE Advanced Level examinations every year. We have awarded more than 1,200 students since 2014 granting scholarships worth of more than Rs. 50 million. SLIC’s Pasal Piriyath Surakimu annual CSR initiative helps develop and enhance the physical environment of underprivileged schools across Sri Lanka. We have supported these schools to develop their infrastructure and refurbish their premises and property. Since 2005, SLIC has refurbished more than 3300 such schools.”

“Our Call to Donate campaign aims to raise awareness about cancer among Sri Lankans. The campaign objective is to raise and donate urgently required funds, equipment and infrastructure for Apeksha Cancer Hospital in Maharagama. SLIC has donated a CPAP machine, essential medicine and prosthetic limbs to the Apeksha Cancer Hospital. The most recent donation was Rs. 5 million raised through over 480,000 missed calls, funding that will be used to build an isolation room for the hospital’s Paediatric Ward,”

“SLI’s Ira Handa Pavathina Thuru initiative is a national effort to preserve Sri Lanka’s rich and famous cultural heritage. It provides sponsorships and personal accident covers for major peraharas in Sri Lanka.”

“SLIC’s future plans include expanding the branch network, introducing new insurance solutions to cover all affinity groups in Sri Lanka, expedite the digital integration of services and processes, enhancing the user experience for customers, establishing sustainable business processes and above all, giving back to the community to serve them better,” SLIC chairman notes.


SLT-MOBITEL and Samsung enable 5G on selected Samsung smart devices



Samsung, Sri Lanka’s premier smartphone brand, recently announced its partnership with SLT-Mobitel, to enable 5G technology on selected Samsung devices starting from the first week of June. Samsung users are now equipped with the capability of using their 5G compatible device on SLT-Mobitel’s network to experience the transformative power of 5G at SLT-Mobitel 5G trial zones.

Enabling every Sri Lankan to experience the state-of-the-art 5G technology, SLT-Mobitel’s pioneer 5G technology empowers Samsung users to utilize their products to the full potential with superior broadband connectivity and myriad of benefits that come with the trailblazing next gen connectivity.

“As the National ICT Solutions Provider, we are committed to leading Sri Lanka towards the next phase of technological revolution and the continuation of our partnership with Samsung is a step towards establishing that goal. Being the fastest Mobile network that has been recognized for three consecutive years by Ookla, the global leader in internet testing speeds, SLT-Mobitel Mobile is geared to transform Sri Lanka with our future ready infrastructure and next generation connectivity experience. By enabling 5G for select Samsung Smartphone devices, we are empowering Samsung users to utilize their 5G compatible device to its maximum potential. At SLT-Mobitel, we are continuously looking for innovative ways to deliver exceptional experiences to our customers as we have the technology and infrastructure that can make lives smarter and more efficient with the power of 5G,” said Chief Executive Officer of Mobitel (Pvt) Ltd. Chandika Vitharena.

“We are pumped to be the first smartphone brand to introduce 5G to many of our wide array of smartphones, along with the immense support by SLT-Mobitel. Bringing convenience, style and premium technology to your hand, Samsung is now Future Ready as it is equipped with the latest benefits brought to you by 5G. 5G is the latest introduced to Samsung Galaxy devices to ensure that it gets utilized to the maximum capacity. With 5G starting to roll out across Sri Lanka, it won’t be long before the whole country is connected to a better mobile network. Samsung has always been committed to ensuring that consumers get the best out of their smartphones, and that is why our 5G rollout is happening at a vast scale. Consumers can now achieve their dream potential through their Galaxy smartphones with 5G,” said Mr. Kevin SungSu YOU, Managing Director, Samsung Sri Lanka.

Samsung Galaxy smartphones are 5G devices that come with support for nos.12, 5G bands. This means as the 5G network is rolled out in Sri Lanka by SLT-Mobitel, they will support the premium 5G technology. Even before commercialization of 5G network in Sri Lanka, Samsung has leaped ahead to ensure that its consumers are future ready by offering smartphones with up to 12 5G bands support – N1, N3, N5, N7, N8, N20, N28, N38, N40, N41, N66 and N78.

With Galaxy 5G, users will get assured 5G connectivity no matter what the 5G band in Sri Lanka is and will get access to uninterrupted nationwide access to any 5G network (subject to operator network availability). The seamless 5G support will help download, share and stream content at blazing fast speeds.

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Reported progress at IMF staff level agreement talks peps share market



By Hiran H.Senewiratne

The CSE fell within the first hour of trading after opening to a stronger market yesterday but during the latter part of the day it witnessed some recovery with the announcement of some progress made at the IMF staff level agreement talks, stock market analysts said.

It is said that the latest IMF talks with Sri Lanka have made significant progress towards developing a policy package to stabilize the country but the latter has to move forward on debt restructuring to finalize a bailout, market sources said.

“The staff team and the authorities made significant progress on defining a macroeconomic and structural policy package, IMF sources were quoted as saying.

The discussions will continue virtually with a view to reaching a staff-level agreement on the EFF arrangement in the near term. Because public debt is assessed as unsustainable, the IMF Executive Board would require adequate financing assurances from Sri Lanka’s creditors that debt sustainability will be restored, which would give some relief to the country, stock markets analysts said.

The analyst also pointed out that they are seeing a trend in investors moving to energy sector shares following the adoption of a price formula.

“In a high inflation market, energy sector shares become lucrative. This we have seen in other markets too and it will strengthen more when a price formula is imposed on the electricity sector too, market analysts added.

Amid those developments both indices moved downwards. The All-Share Price Index went down by 23.6 points and S and P SL20 declined by 11 points. Turnover stood at Rs 785 million with a single crossing. The crossing was reported in Nations Finance PLC, which crossed 85 million shares to the tune of Rs 51 million; its shares traded at 60 cents.

In the retail market top seven companies that mainly contributed to the turnover were; Expolanka Holdings Rs 244 million (1.4 million shares traded), Lanka IOC Rs 182 million (2.5 million shares traded), Browns Investments Rs 31.1 million (four million shares traded), TJ Lanka Rs 29.2 million (763,000 shares traded), Renuka Holdings Rs 21.8 million (1.5 million shares traded), LOLC Holdings Rs 17.7 million (45000 shares traded) and Softlogic Holdings Rs 16.3 million (622,000 shares traded). During the day 115 million share volumes changed hands in 9500 transactions.

Yesterday the Central Bank announced the US dollar buying rate as Rs 355.76 and the selling rate as Rs. 367.12. With prudent fiscal and monetary policies the rupee is strengthening, financial sources said.

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Tourism stakeholders voice concern over non-implementation of debt moratorium extension



By Hrian H.Senewiratne

The Cabinet approved a six- month moratorium extension for the tourism sector 21 days ago but it’s yet to be implemented, president, Tourist Hotels Association

M. Shanthikumar said.

“The entire tourism industry is on the verge of collapse and accommodation providers and other service providers are on the brink of closure or have already closed. The debt moratorium which was given by banks will end this month and the moratorium needs to be extended amid the current crisis, Shanthikumar told the media at a press conference at Hotel Ramada on Monday.

While thanking Minister Harin Fernando for getting swift Cabinet approval for the moratorium extension, Shanthikumar expressed surprise at the almost one- month delay in implementing it by the Central Bank and another committee appointed to oversee it.

“The US dollar loans that were taken by tourism stakeholders to develop their respective properties add up to around Rs. 500 million (with interest) to banks and the industry is asking for a six -month debt moratorium extension for this. This will also not have a major negative impact on the banking industry as our industry’s total borrowings are only around 5 per cent of the total lendings of banks, Asoka Hettigoda, another major figure in the tourism industry told the press conference.

“If the industry is not offered this moratorium and they are unable to meet their debt obligations it will have a negative impact on the entire banking sector and its non- performing loan ratio which in turn will reflect badly on the banks, he said.

Hettigoda added: “The tourism sector has also been a very faithful paymaster and when the industry recovers the loans due to the banks can and would be settled.

Another stalwart in the industry, Anura Lokuhetty, said that already some hotels, specially in the SME sector, are closing down and if the moratorium is not extended for another six months there will be a total job loss of around 40 per cent, which is around 200,000 jobs; a very alarming scenario for the economy. “It must be said that if this happens, calculating also dependents of tourism industry personnel, the loss of livelihoods would be around one million.”

“We are confident that the industry is on the recovery path and the industry is confident that it can net in tourism forex in excess of USD 1 billion from the remaining six months. Sri Lanka is heading for the winter season and we see a very positive trend in our forward bookings despite the current economic and political issues in Sri Lanka. We saw this positive vibe even during the LTTE separatist war, another Industry giant Hiran Cooray said.

Cooray said that in the first five months of the year the tourism industry earned more than US $ 400 million and the coming six month would be crucial for the industry with the upcoming winter season. “If the government considers the debt moratorium for the next six months the industry could bring more than US $ one billion in foreign reserves into the country, he said.

Cooray said due to the Russian war, travel to the EU is restricted and the industry expects the Russian and the Chinese markets to also reopen soon, allowing the tourism industry to go beyond the USD 1 billion revenue mark for the next six months.

Meanwhile, Nilmin Nanayakkara, who is also a tourism industry live-wire said that they are asking for the moratorium because tourist arrivals have dropped due to the May 9 incident and political mismanagement. “The industry did not create this negative sentiment and we are not responsible for this and this accounts for the request by the industry for a moratorium, he said.

“We have to save this industry from drowning. Since the Easter Sunday bomb blast followed by the pandemic, the sector survived purely due to the moratorium extended by the government and the relief package given for its survival. Hotels that employ over 70 per cent of the workforce were able to sustain the staff and cover the basic costs due to these relief measures, he added.

Members of THASL and SLAITO alone invest over Rs. 2 billion annually to promote Sri Lanka in overseas markets. This is over and above the contribution of 1 per cent of the turnover from the industry to SLTDA in the form of TDL to develop and promote tourism. In 2018, this was an additional Rs 1.5 billion.

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