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SLT-MOBITEL’s BizChat introduces FB Chatbot to support SMEs and micro businesses



SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider has enhanced its SLT-MOBITEL BizChat operation by introducing an exciting Facebook Chatbot, supporting Small and Medium Enterprises (SMEs) to ramp up their business operations on the social media platform, capitalising on the benefits of modern technology.

SLT-MOBITEL BizChat powered by artificial intelligence (AI), is an automated conversational experience, simulated through natural language that responds and engages with a large number of customer queries simultaneously. SLT-MOBITEL BizChat provides Sri Lankan companies a unique way to engage with customers on websites and on social media.

FB Chatbot as the latest addition to SLT-MOBITEL BizChat provides a smart solution and a novel method for small businesses to engage customers in the social media platform. While, installing the FB Chatbot is a simple process and includes copying a simple line of code and pasting it on the website, SLT-MOBITEL also provides installation services on request.

Importantly, placing FB Chatbot on the company’s Facebook page also ensures customers have direct access to intelligent interactions. Especially for smaller businesses that do not have a website, they receive the benefits of SLT-MOBITEL BizChat through a FB Chatbot as an ideal solution to optimise their online presence, meeting customer expectations and leveraging the power of social media.

Particularly during the pandemic where social distancing has become the new normal, and SMEs repeatedly endure setbacks, adopting a FB Chatbot is a valuable asset. The chatbot helps small businesses perform a range of key tasks including automating customer support, building brand awareness and even acquiring new customers through leads.

SLT-MOBITEL BizChat is of immense benefit to SMEs as it is an ideal solution to automate customer support and help desk conversations, and improve customer experiences with better service, speed and quality. With SLT-MOBITEL BizChat, SMEs can maintain customer interactions 24/7 and solve customer issues through automated replies. Incorporating this form of automation enables SMEs to focus on their core business, saving valuable time and resources.

Further information on the service may be obtained online via, by contacting 011 2389 389 or 070 500 4000 (WhatsApp only)

To ensure SMEs experience real-time tangible business results through the generation of new leads and sales, the SLT-MOBITEL Bizchat can be used on any device and, placed and optimized by professionals. By using the A/B testing process, the chatbot ensures the highest possible conversion rates compared to competitor bots.

A valuable feature of the SLT-MOBITEL Bizchat is that it is an excellent platform to build and capture brand awareness. It can support an SME’s brand awareness efforts by educating audiences and providing interactive experiences that are customer-orientated.

SLT-MOBITEL BizChat is a learning and self-updating chatbot that is able to manage multiple users at once. It offers a secure cloud-hosted chatbot service which ensures privacy and security for SMEs, easily configurable with the ability to create a chatbot in a few minutes and also comprises a user-friendly approach to content.

Helping SMEs adapt to the digital world, SLT-MOBITEL BizChat comprises enterprise level out of the box features. These include the capacity to build seamless conversational interactive forms to gather and capture customer information, a chat based search, natural language processing, answer training, payments, and subscriptions. The facility to directly integrate with CRM platforms and also Facebook integration are other key benefits offered to SMEs through SLT-MOBITEL BizChat.

Leveraging advances in technology, SLT-MOBITEL BizChat is able to provide support to a range of organisations including hotels, private hospitals, online retailers, educational institutions, distributors, stores, supermarkets and real estate companies etc., helping them exceed rising expectations of customers and achieve greater success.



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BOC launches ‘Export Circle’ to drive SMEs to the level of institutional exporters



BOC Director G. Harsha Wijayawardhana launches the Trade Finance Division of BOC with the aim of facilitating exporters.Pic by Saman Ranaweera

By Sanath Nanayakkare


BOC’s newest initiative’ Export Circle’ is designed to facilitate Sri Lanka’s SME exporters to climb the ladder and become diversified institutional level exporters, without being stuck in a rut forever, D.P.K Gunasekera, General Manager of Bank of Ceylon said yesterday.

“Earning substantial foreign exchange will have a direct influence on our economic development, so one of the most vital inflows we want is more foreign exchange earned from our exports, and we need to boost this income beyond the conventional export basket. In the past it was said that no nation would develop without innovations. But in today’s world the fact of the matter is; if a nation doesn’t innovate and export innovative goods to meet the demands of the consumers, that nation will never develop itself,” he said.

“We once visited a customer of the Bank of Ceylon who imports base oil and processes it into a line-up of lube base oil products for export. He told us that he had been inspired by how lube base oil refinery in South Korea set a milestone in South Korean base oil market. He told us although South Korea entirely depended on imported raw material to make this product range, it has today emerged as a leading supplier of lube base oil, acquiring a 30% of the world’s market share. This shows what is important is not just what kind of natural resources a country has, but how much talent, innovative thinking and commitment a nation has, in order to broad base their export product portfolio. The Bank of Ceylon’s newest initiative will help fill this gap and support entrepreneurs of that ilk,” he said.

BOC General Manager made these remarks at a forum held yesterday in line with the Bank’s 82nd Anniversary celebrations which also saw the ceremonious launch of the BOC “Export Circle”, by Prime Minister Mahinda Rajapaksa via virtual screen from Temple Trees.

The move was initiated by the Trade Finance Division of BOC with the aim of accommodating exporters from all-walks-of-life. This fully-fledged one stop export unit located at the Bank’s Head Office ‘Trade Services’ department, is built with a state-of-the-art ambiance to add a relaxed and pleasant customer experience.

Further speaking Gunasekara said,”The programme has the intention of accommodating the financial and non-financial needs of these exporters and their supply chain management. This novel ‘circle’ concept will provide a tailor-made service with a credit package and a new deposit scheme. Among many useful facilities the exporters will experience are the trade information-desk which will provide up to date, end-to-end supply chain information, high standard advisory/consultancy services which is expected to iron out issues that could emerge when carrying out export transactions and assistance of business registration related services from documentation to other procedures which are crucial for the exporter.”

“Launching this programme is not enough. Now we have to go out and facilitate entrepreneurs who possess this kind of talent and facilitate them with financial and non-financial support. We should educate them on how to optimise their export earnings, how their businesses could be financially savvy in the overseas market and even provide them with currency hedging strategies they would need to know as exporters. Especially we are going to assist SMEs with an export potential or already exporting to come up to institutional level. It is the duty of BOC to facilitate exporters to bring in more foreign exchange and contribute to the development of the country,” he said.



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SLT-MOBITEL empowers Katuwana with new 4G tower



SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider, commissioned a new 4G tower in Bookendayaya, Katuwana in the Hambantota district on 30th July 2021. The tower comes as part of the Telecommunications Regulatory Commission of Sri Lanka’s (TRCSL) ‘Gamata Sanniwedanaya’ project, aimed at ensuring rural communities are equipped with the necessary connectivity infrastructure.

Inaugurating the new tower were Oshada Senanayake, Director General – TRCSL and Lalith Seneviratne, Group Chief Executive Officer, SLT-MOBITEL along with TRCSL and SLT-MOBITEL officials.

SLT-MOBITEL aims to continue to partner the TRCSL’s vision of achieving 100% coverage for the population by end-2022. Other locations are also expected be commissioned as a part of the ‘Gamata Sanniwedanaya’ programme to expand the coverage in more districts and SLT-MOBITEL will facilitate the necessary infrastructure together with TRCSL.

SLT-MOBITEL’s ultimate objective is to enable a digital future which is accessible to all Sri Lankans. Joining TRCSL in this scheme, SLT-MOBITEL is able to strengthen the nation’s ICT infrastructure, empower citizens and transform society towards prosperity through digital transformation.

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CSE indices rise as turnover hits Rs. 4 billion



By Hiran H.Senewiratne

CSE activities were negative at the beginning of yesterday due to notable profit-taking of several companies but later on it recovered .The stock market reverted to a positive mode as both indices moved upwards, with a healthy turnover being registered.

Fresh buying interest was noted in investor favorite counters yesterday, stock market analysts said. Moreover, hope of positive corporate quarterly earnings heightened during the sessions, brokers said.

Amid those developments both indices moved upwards. The All Share Price Index went up by 27.5 points and S and P SL20 rose by 34 points. Turnover stood at Rs. 4.1 billion with two crossings. Those crossings were reported in TJLanka, which crossed 3.5 million shares to the tune of Rs. 147 million, its shares traded at Rs. 42 and Commercial Bank 520,000 shares crossed for Rs. 44.2 million, its shares trading at Rs. 85.

In the retail market five companies that mainly contributed to the turnover were, Expolanka Rs. 1.35 billion (19.1 million shares traded), Browns Investments Rs.455 million (69.3 million shares traded), Royal Ceramic Rs. 303 million (7.6 million shares traded), LOLC Holdings Rs. 221 million (468,000 shares traded) and Lanka Tiles Rs. 173 million (2.9 million shares traded).

Top gainers for the All Share Price Index were Expolanka, which contributed 28.23 points, Browns Investments Rs. 12.9 points and LOLC nine points, while top negative contributors were JKH, which contributed seven negative points, Carsons Cumberbatch four negative points and Sri Lanka Telecom two negative points. During the day 311.2 million share volumes changed hands in 29700 transactions.

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