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Singapore Airlines awarded highest Diamond rating in global airline health and safety audit

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Singapore Airlines (SIA) has been awarded the Diamond rating – the highest level attainable – in the APEX Health Safety powered by SimpliFlying audit of global airlines.

Aitken Spence is the General Sales Agency (GSA) for Singapore Airlines in Sri Lanka and is the longest standing GSA representation in the Singapore Airlines network worldwide. At present Singapore Airlines operates three flights a week to Singapore with flights on every Monday, Wednesday and Saturday.

The audit, which was jointly conducted by industry body Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying, involved a quantitative 58-point checklist covering 10 categories. These included testing, tracing, on-the-ground procedures, in-flight measures and partnerships to further enhance safety integrity.

The diamond rating is the highest achievable level for the audit, marking at least 200 points above the minimum gold standard determined by APEX and SimpliFlying for passenger safety and well-being. Standards are based on independently verified, validated, and certified airline passenger health safety measures.

Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, said: “Early in the Covid-19 pandemic, we undertook a comprehensive review of our health and safety measures together with our partners and regulators, in consultation with medical experts, and by taking on board customer feedback.

“Our teams deep-dived into many check points along the end-to-end customer journey. We reinforced existing procedures where necessary, enhanced some of them, introduced new measures to supplement them, and used digital technologies to complement them and support a more seamless travel experience.

“Receiving the Diamond status in this audit is a recognition of this unwavering commitment to safeguarding the well-being of our customers and staff in all areas of our operations. Singapore Airlines is renowned for our industry-leading product and service, and we will continue to ensure that world-class health and safety standards remain an integral part of our brand promise.”

Dr. Joe Leader, CEO of APEX, said: “Singapore Airlines’ commitment to customer well-being shines via a contactless journey management bolstered by best-in-class onboard hygiene. As a Diamond health safety certified airline, Singapore Airlines has gone a step beyond investing in their passengers’ wellness by implementing the latest advances in testing and health passport technology.”

Shashank Nigam, CEO of SimpliFlying, said: “Singapore Airlines has raised the bar for health safety standards in the industry with initiatives such as near-touch check-in kiosks, mobile notifications for baggage delays and digitisation of in-flight menus and magazines. Taking hospital-grade measures in ensuring health safety will help bolster trust among travellers.”

Health and safety when travelling with Singapore Airlines

SIA has introduced comprehensive health and safety measures to ensure the well-being of our customers and staff members. Pre-departure measures include basic passenger health assessments, as well as contactless services such as mobile check-in and digital in-flight menus.

SIA regularly applies anti-microbial coating on high-touch surfaces including areas in the lounges, as well as various sections of the aircraft cabin including the lavatories. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitise the cabin.

During the flight, SIA requires all customers and staff members to wear masks unless they are eating or drinking. Cabin crew are also required to wear goggles, as well as gloves when necessary, while interacting with our customers. They are also required to be in protective gowns on flights from certain sectors.

While all physical newspapers and magazines have been removed, SIA offers customers a free e-Library via their personal tablets and mobile devices that provides access to more than 1,000 global publications. Meal services have been simplified to reduce contact, but SIA has managed to reintroduce favourites such as its satay and garlic bread for premium classes within one tray.

All SIA aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles including airborne viruses and bacteria in the cabin. The cabin air is refreshed every two to three minutes throughout the flight. Post-flight, headsets, headrest covers, pillow covers, bedsheets and blankets are replaced. Linens are washed at high temperatures to disinfect them after every use.

The Singapore Airlines precautionary measures e-brochure can be found at this link: https://www.singaporeair.com/saar5/pdf/travel-info/covid19/Singapore-Airlines-Precautionary-Measures-e-Brochure-7June20.pdf, and more information on SIA’s health and safety measures can be found at this link: https://www.singaporeair.com/en_UK/sg/travel-info/covid19-measures/

In December, SIA also launched trials on a digital health verification process, the first in the world to be based on the International Air Transport Association’s Travel Pass framework. This allows customers to securely store and present information related to Covid-19 tests, as well as their vaccination status in the future. This helps to support the industry’s safe and calibrated recovery from the Covid-19 pandemic.



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Latest model of OPPO F- Series tipped to launch in March

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It is learnt that OPPO is set to unveil the latest addition to their range – the F19 Series in early March 2021. A rectangular camera module with four lenses, LED flash, and AI support adorns the rear design of the F19 Pro while a smart band which may get launched simultaneously – is seen alongside, in a post revealing the series.

OPPO F19 Pro looks quite elegant its design & features a button on the right side which is believed to be the power on/off button. As per the poster image, there is no physical fingerprint sensor at the back panel, which suggests the phone might come with an in-display fingerprint sensor.

While OPPO might be working on the low-light camera performance, it is also suggested that it will have features like AI Colour Portrait Video, and Dual-View Video, which allow recording videos from both front and rear cameras.

Wrapped in Ultra Slim Body, the device is tipped to come in at least two shades.

The OPPO Smart Band could also be expected in Sri Lanka alongside the launch of the new F19 Series, similar to the OPPO watch which was released with OPPO F17 Pro. The Smart Band is said to handle message notifications which will include incoming call notification & call rejection, apart from having whole host of other features. Both products are expected to be in stores from mid- March 2021.

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Dialog Axiata revolutionizes digital payment acceptance for small business owners

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eZ Cash, Sri Lanka’s Largest Mobile Money platform has enabled instant access for small businesses to accept contactless and remote payments using LANKAQR. With the Central Bank of Sri Lanka led initiative to digitize small value payments in Sri Lanka through an inter-operable, standardized LANKAQR, Dialog Axiata PLC (“Dialog”) is committed to empowering the nation with simple, easy solutions which add value to small businesses who are now able to self register for this service through their mobile phones.

Small business and self employed persons such as retailers, street vendors, three wheelers etc. with a Dialog mobile number can now download the eZ Cash app and use a simple registration process to sign-up for an eZ Cash Classic Wallet at no additional cost. On using the “MyQR” feature via the eZ Cash app, they can start accepting payments from their customers using their unique LANKAQR code. Payments can be accepted from any mobile banking app or payment wallet in the country which has enabled LANKAQR transactions, and proceeds will be received instantly to their wallet. Transactions using the LANKAQR payment network will be charged a nominal fee of 0.5% of the transaction value. Businesses are able to withdraw cash from the wallet at over 20,000 eZ Cash retailers located island wide or at any commercial bank ATM. Proceeds from the wallet can be used to settle over 100 utility or institutional payments to companies such as CEB, LECO, the Water Board, SLIC, AIA, Ceylinco Insurance, HNB Finance, CDB, AMW Finance etc. eZ Cash Wallet holders can also send money to an eZ Cash Wallet or pay for good and services at any retailer in the country which has enabled LANKAQR payment acceptance.

The revolutionary MyQR solution can also be used by online businesses to accept payments by posting a saved image of their LANKAQR code on their website or Facebook page. Businesses can also accept remote payments from their customers by forwarding their saved LANKAQR code via email and WhatsAapp so that customers can scan the image of the LANKAQR code and make payments through their bank’s mobile payment app which has enabled LANKAQR. Payments to the value of Rs. 10,000 per day can be accepted into an eZ Cash Classic Wallet while payments in excess of this value and up to Rs. 50,000 per day can be enabled through an eZ Cash Power Wallet. Customers can enhance their Classic eZ Cash Wallet to a Power Wallet by visiting any Dialog Customer Experience Centre or Service Centre.

 

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Hirdaramani takes bold new steps in transparency

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The Hirdaramani Group has yet again taken bold strides towards energy accountability by being the first in Sri Lanka to receive International Renewable Energy Certificates (I-RECs) for its energy usage. With this robust tracking standard, the group hopes to add new layers of accountability and credibility to its operations, living up to the commitments outlined in the company’s own sustainability vision.

As Energy Attribute Certificates (EACs), I-RECs serve to increase transparency in the energy sector and provide clarity about the use of renewable electricity among end-consumers. The I-REC Standard (www.irecstandard.org) ensures that issued certificates comply with major international sustainability and carbon accountability standards and adhere to stakeholder expectations of industry best practice for the avoidance of double counting, double certificate issuance and double attribute claiming. The system also helps individual companies seeking to improve their environmental credentials, while raising awareness among consumers and industry players.

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