Business
Rakuten Viber expands into fintech on 10-year anniversary by launching payments in Chat Bots

On the eve of its decade anniversary, Rakuten Viber, owner of Viber, the world’s popular messaging platform announces its expansion into fintech with its Chatbot Payments marking a milestone in the company’s move towards a utility concept.
Ukraine will be the first market for the feature launch and Viber plans to scale it in other markets in 2021. This feature will soon be available for all users in Sri Lanka and the rest of the Asia Pacific region, as roll out plans are scheduled to be announced on a later date. Users will be able to use the platform for buying goods and services and pay with Google Pay or another native mobile wallet.
As messaging and social platforms grow and develop, users are beginning to express a demand for additional features that go beyond emojis, gifs, and video calls. Since early as 2017, 64 % of millennials have expressed interest in P2P transfer solutions in messaging apps. That number has grown since then with the pandemic having accelerated the need for solutions to do just about everything remotely.
With the company developing an end-to-end platform catering to all its users’ needs, it is underscored by impeccable privacy-preserving measures. Recognising this need Viber has announced its expansion into utilities and fintech with a digital payments debut emphasizing preserving user privacy.
Viber’s Chatbot Payments feature will enable users to purchase the products and services of the merchants securely and directly through their authorised chatbots. If the user’s bank support it, the user needs to add a credit or debit card to their smartphone wallet the payment option becomes available for any chatbot built on Viber’s native chatbot application programming interface (API).
On the merchant side, businesses seeking to accept payments simply connect to a payment service provider supporting this type of payments, create a chatbot on Viber, and enable payments on it.
Viber’s chatbot platform is: time-saving as the Chatbot Payments feature enables making the purchase with a few taps directly in Viber. It is all-encompassing with end users can now pay for the services they’ve been already managing via a chatbot (utility bills, deliveries, transportation, etc.). Secure as all confidential payment information is encrypted and not disclosed to chatbots, Viber, or any third party. It is good for business as the Chatbot Payments feature is an easy way for any small, medium, or large enterprises to have a channel on Viber with which to connect to their clients and collect payments and also scalable as quick time to market for any country where mobile wallets are available.
Viber is cooperating with trusted bot developers and payment service providers over the next few months to make this available. In addition to Ukraine, Viber plans to launch the Chatbot Payments feature in other markets early next year.
“We’re thrilled to move Viber beyond messaging and position ourselves on the global stage as an end-to-end platform that actually values its users as people, not ad targets. Privacy and Security are very important. That’s true not only in the transfer of information through messages, but in payments and other aspects of digital communications. We’re here to ensure users have access to a secure alternative to handle their payments,” said Djamel Agaoua, CEO of Rakuten Viber.
Business
In an era of unprecedented change, HR leaders call for a radically agile workforce

In a world grappling with what many now call a “polycrisis”—a convergence of economic instability, geopolitical tension, and relentless technological disruption—the old paradigms of workforce management are no longer simply outdated; they are liabilities. For businesses in Sri Lanka and across the globe, survival and growth now depend on a new, more dynamic asset: a workforce that can pivot, adapt, and innovate on the fly.
This urgent imperative was the central theme at the National HR Conference 2025, hosted by CIPM Sri Lanka on June 3rd at the Monarch Imperial. The event convened a panel of distinguished industry leaders, academics, and HR practitioners to grapple with a critical question: How do we build a workforce that is not just prepared for the future, but can actively shape it? The discussion that unfolded was not one of incremental adjustments, but a call for a fundamental reimagining of how we hire, train, manage, and lead people.
The panel, expertly moderated by Janaka Kumarasinghe, featured insights from Mayura Malagala, Chetana Liyanage, Pavithra Kailasapathy, and Rajitha Kariyawasam. Together, they mapped out the profound challenges and actionable strategies for cultivating the future-ready, agile workforce essential for navigating the complex, uncertain decades ahead.
Defining the ‘Future-Ready’ Workforce in an Age of Uncertainty
Moderator Janaka Kumarasinghe initiated the dialogue by posing a question that cuts to the heart of modern strategy: in a future that is largely unknowable, what does “readiness” truly mean?
Pavithra Kailasapathy of the University of Kalam’s Department of Human Resources offered a foundational definition, urging a move away from static planning. “When we talk about a future-ready workforce, we must first humbly accept that we cannot predict what the future holds,” she stated. “The only certainty is uncertainty itself. Crises and disruptions are no longer black swan events; they are becoming the regular rhythm of the global landscape. Therefore, organizations—and indeed, the nation—need a workforce that is inherently adaptable, flexible, and psychologically equipped for swift decision-making amidst constant change.”
She delved deeper, stressing that this capability goes far beyond a simple list of technical proficiencies. “It’s not just about skills; it’s about possessing a growth mindset—the core belief that abilities and intelligence can be developed through dedication and hard work. This contrasts sharply with a fixed mindset, which assumes talent is innate and unchangeable.”
In practice, an employee with a growth mindset sees a challenge as an opportunity to learn, whereas one with a fixed mindset sees it as a threat that might expose their limitations.
“Agility,” Kailasapathy concluded, “is the fusion of this learning ability with the adaptability to apply that knowledge in novel, often high-pressure, situations. It’s about learning, unlearning, and relearning as a continuous cycle.”
Navigating Exponential Change and Geopolitical Shockwaves
The conversation then shifted to the powerful external forces compelling this evolution. Rajitha Kariyawasam, a multidisciplinary executive with deep experience in global manufacturing and business, painted a stark picture of the operating environment.
“This isn’t ordinary, linear change; it’s dramatic, exponential transformation,” he warned. “The rate of change is vast and accelerating, primarily driven by a new wave of technology. We are seeing robotics, AI, and automation not just augmenting human work, but fundamentally redefining entire job categories.” He explained that this isn’t a distant future; AI is already handling complex analytics and diagnostics, while automation is reshaping supply chains. “The agility we have today, which might feel advanced, could very well be obsolete by tomorrow.”
Beyond technology, Kariyawasam highlighted the immense impact of geopolitical volatility. “Strategic plans can be shattered overnight by a single policy decision made thousands of miles away,” he noted. “When a major economic power, like the US, suddenly announces a 44% tariff, it can decimate a company’s core export market in an instant. A company’s ability to survive such a shock depends entirely on its agility.”
How can an organization respond? “It requires a collaborative, ecosystem-wide approach,” he argued. “You need to rapidly explore new markets, reskill your sales and logistics teams, re-engineer products to meet new price points, and potentially adopt new technologies to reduce costs. This is not a challenge for one department; it involves the entire workforce, suppliers, industry bodies, and even government support.”
He pointed to China’s remarkable economic transformation as a powerful, large-scale precedent. “Look at how Chinese companies and institutions fostered a national culture of agility. They invested massively in upskilling their workforce, from factory floors to research labs. They embraced cutting-edge technologies fearlessly and built an infrastructure that could pivot to meet global demand. They turned potential weaknesses into the very drivers of change, a lesson for any company looking to build a forward-thinking, adaptable organization.”
From Theory to Practice: Cultivating an Agile Culture
Understanding the need for agility is one thing; building it is another. Chetana Liyanage provided a practical framework, arguing that all HR practices must be intentionally re-engineered around three core pillars:
Instilling a Growth Mindset: This must be the cultural bedrock. It means leaders must actively model learning, celebrate “intelligent failures” as learning opportunities, and create an environment of psychological safety where employees feel secure enough to voice new ideas and experiment without fear of blame.
Developing Essential Skills and Competencies: The focus must be twofold. While technical skills remain vital, so-called “power skills”—critical thinking, creative problem-solving, communication, and collaboration—are what enable agility. These are the skills that allow technical knowledge to be applied effectively in new contexts.
Strengthening Enabling Systems: An agile culture cannot survive in a rigid, bureaucratic structure. “We cannot foster agility within traditional hierarchies,” Liyanage asserted. “We need to move toward a skills-based approach, empowering cross-functional teams to swarm on problems and opportunities. It’s about creating a ‘gig economy’ within our companies, where talent is deployed fluidly based on project needs, not static job descriptions.”
This requires a radical overhaul of legacy systems. Annual performance reviews become obsolete, replaced by continuous, real-time feedback conversations. Training evolves from monolithic, top-down programs to personalized “micro-learning.”
Business
ESOFT establishes ESU Colombo in Sri Lanka’s commercial capital

ESU enhances focus on the Colombo region with the official launch of ESU Colombo, building on its island-wide academic presence and reinforcing ESOFT’s vision to deliver world-class education to students in Sri Lanka’s commercial capital.
The Colombo launch follows ESOFT’s growing success in academic innovation across the island and reflects its evolution from a pioneering IT training centre to a multi-disciplinary degree. ESU Colombo has been established to serve students who seek excellence, convenience, and future-ready credentials without leaving the country’s commercial capital.
“ESU Colombo is more than just a campus, it is a hub for intellectual empowerment and a launchpad for global careers,” stated Dr. Dayan Rajapakse, Chairman and Group Managing Director of ESOFT Metro Campus and ESOFT Uni. He further added, “ESU is about redefining what’s possible for Sri Lankan youth, especially those who want the highest standards of education without having to leave their city or their country. ESU goes beyond classroom learning as our ultimate aim is to nurture a growing community of locally-educated professionals with a global vision for Sri Lanka.”
ESU Colombo offers a diverse portfolio of internationally accredited and recognised undergraduate and postgraduate programmes across six faculties which focus on Computing, Business & Law, Life Sciences, Art & Design, Engineering, Education, Languages, and Sociology. As ESOFT is globally affiliated with Kingston University London and London Metropolitan University, the students gain access to dual degrees, international transfer pathways, and exposure to global academic networks.
Business
Putting SL’s culinary talent together for the ‘Oympics of Gastronomy’

Sri Lanka’s rising ambition to position itself as a global culinary and tourism hub received a resounding boost this week with the upcoming Bocuse d’Or Sri Lanka finals, slated for July 27, 2025. With participation from 48 of the island’s most talented chefs, the competition is more than a showcase of skill—it is a platform to transform Sri Lanka’s global image through food, tourism, and innovation.
Bocuse d’Or, dubbed the “Olympics of Gastronomy,” is regarded globally as the pinnacle of culinary competition. For Sri Lanka, this isn’t just about medals—it’s about elevating local talent, ingredients, and culture onto the world stage. The winners of the national finals will represent the island at the Asia-Pacific regionals in 2026, with a coveted pathway to the global grand final in Lyon, France in 2027.
“This competition is not just about chefs, said Chef Rohan Fernandopulle, president of Bocuse d’Or Sri Lanka. “It’s about putting our country on the plate.”
According to Chef Alan Palmer, event coordinator and a long-standing mentor in the Sri Lankan culinary circuit, Bocuse d’Or is an unmatched opportunity.
“This is the seventh time we’re conducting the national selection. We’ve had the honour of sending Sri Lankan chefs to Lyon twice already. This is about identifying and nurturing talent that can compete with the best in the world.”
He emphasised the event’s integrity and structure. “The same standards, ingredients, and timing used in Lyon are being followed here. Four international judges, icons in the culinary world, and four local judges will ensure fairness and excellence. It’s world-class in every sense.”
Adding diplomatic weight to the occasion, French ambassador to Sri Lanka, Remi Lambert, described the competition as a vital channel to promote Sri Lanka’s soft power.
“Bocuse d’Or is more than a contest—it’s a cultural ambassador. In France, cuisine is a living heritage passed from generation to generation. Sri Lanka has that same richness. The world wants to taste your story.”
He likened Lyon, the final host city, to a perfect plate—”a convergence of rivers, regions, and cultures”—and encouraged Sri Lankan chefs to “transmit the story of your mountains, plains, lakes, and spices through your food.”
Lambert also stressed the values embedded in the competition—authenticity, sustainability, and storytelling.
“Paul Bocuse believed in raising people up—young talent, sustainable techniques, respect for ingredients. These are values that matter today more than ever and Sri Lanka is well-positioned to express them.”
As principal sponsor, Dilmah Ceylon Tea is using the platform to advocate for pride in local ingredients. Speaking on behalf of the company, Suren Athukorale, Head of International Food Service, called on chefs to elevate what is authentically Sri Lankan.
“You are the storytellers of our heritage. You take ingredients and turn them into emotion,” he said. “And what ingredient is more deeply Sri Lankan than tea?”
Athukorale recalled how in 2006, the prestigious Institut Paul Bocuse in Lyon dedicated an entire tea room to understanding Ceylon Tea—a move initiated by Dilmah.
“Now we ask our chefs to go further—not just to cook with tea and cinnamon, but to celebrate them. Let’s remind the world that our ingredients are not commodities. They are culture.”
Bernie Stefan, Managing Director of Nestlé Lanka, echoed a similar sentiment of national development through food. Nestlé, through its Professional division, is a key partner of the event.
“This competition aligns perfectly with three of Nestlé’s core values, he said. “Developing young talent, supporting local culinary expertise and proudly showcasing Sri Lankan cuisine.”
Sri Lanka Tourism Development Authority (SLTDA) chairman Bhuddhika Hewawasam described Bocuse d’Or as part of a national movement toward culinary tourism.
“For too long, we’ve been known for putting our country on the plate for the wrong reasons. Now, for once, chefs are doing it for the right ones, he said. “Sri Lanka’s food diversity—whether Jaffna crab curry or southern ambul thiyal—is a goldmine for tourism.”
He emphasized that attracting tourists is not only about numbers, but about value.
“If we develop local talent and retain them in the industry, we don’t just build better hotels—we retain wealth. We create a tourism economy where local chefs earn global respect.”
Hewawasam also highlighted the participation of female chefs in this year’s contest as a welcome step toward gender balance in hospitality and tourism.
As the clock ticks toward July 27, all eyes are on the stoves at William Angliss Institute, Malabe, where the national final will unfold and the awards ceremony will be held at Cinnamon Life.
By Ifham Nizam
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