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MY PRINCESS OF HOSPITALITY

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CONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

Today, instead of chronologically narrating another episode from my career, I will write something different. It is something close to my heart. At this difficult time, I am happy to share this story with the readers of my column. It is a story of how my curiosity about a young lady turned into an unconditional love that lasted over 25 years. On November 6, 1995, I was introduced to Miss Mélaine Patrice le Mercier DuQuesnay. Since then, until July 27, 2021, she was my Princess of Hospitality…

November, 1995 – A Sales Call in Jamaica

Soon after organizing a series of Halloween special events, I left my position as the General Manager of the main hotel in Guyana – Forte Crest Pegasus – and an eco-resort in the Amazon – Timberhead. I landed in Jamaica the next day, on November 1, 1995, at noon to start my orientation as the new General Manager of the largest business hotel in the island as well as the best hotel in the capital of Jamaica – Kingston. Forte Grand Jamaica Pegasus had 360 rooms and over 400 full-time staff including a large sales team.

As my predecessor, a Swedish hotelier, had two more weeks in Jamaica, I decided to dedicate half of my time during those two weeks to do 30 sales calls with ten different members of the sales team. My aim was to meet the main customers of the hotel and observe the effectiveness of the sales team. On November 6, the Director of Sales took me to one of the two largest printing companies on the island – Lithographic Printers Limited. While waiting to meet with the Chairman of the company, we chatted with his daughter. This young lady in her late twenties was the Director of Operations and Sales of the printing company.

She was also a chatterbox. She quicky said, “I am Mélaine. Welcome to Lithographic Printers. I handle all printing for Jamaica Pegasus.” I was intrigued by her beautiful smile and her mesmerising greenish blue eyes. I told her that, “You may have to impress the new General Manager to continue to handle all printing for the hotel.” Her eyes sparkled, while she smiled again. I felt that she liked a challenge.

A week later, Mélaine came to see me for a meeting over a cup of coffee at my office. I was surprised to learn that she had earned a Bachelor of Commerce Honours Degree from one of the best comprehensive universities in Canada, University of Guelph, with Hotel and Food Administration as her major. Mélaine then told me that as a teenage girl growing up in Canada, she was fascinated with the mid-1980s TV soap opera, Arthur Hailey’s ‘Hotel’, and decided to become a hotelier. She said that she loved the bearded hotel general manager, the main character in the series, acted by James Brolin. She then said, “You look like him, but with curly hair.” I returned a compliment, “You look like Julia Roberts, but with green eyes.” She corrected me, “They are blue, but the colour changes a little depending on the colour of my dress!”

 

November, 1996 – A Fighting Friendship in Jamaica

Later, I learnt that Mélaine had done her university co-ops/internships at the Niagara-on-the-Lake Tourist Information Centre in Canada and the Forte Grand Jamaica Pegasus Hotel. That explained her popularity among hotel employees in the front office and food & beverage operations. I continued to give her printing contracts and her company gave us some room business.

In addition to Forte Grand, Melaine handled a few other prestigious key printing accounts in the hospitality and tourism industry in Jamaica. Her corporate clients included Ramada Renaissance, Sandals and SuperClubs hotel brands. She also handled Air Jamaica and Jamaica Tourist Board accounts. Her university education in hospitality management had become useful in serving these organisations as a supplier, since 1990.

A year later, I became very busy with an unprecedented calendar of entertainment shows, art exhibitions, food festivals and holiday programs including a record-breaking 100 holiday events over a period of 38 days. We printed a monthly newsletter using Lithographic Printers. Some of my tough price negotiations led to a few disagreements between Mélaine and I. Once or twice, she left my office in tears. One day, I heard that her father had been annoyed with our ongoing love-hate relationship. He had told Mélaine, “Don’t mix business with relationships. Whatever you do with the Coolie Man, don’t lose the Pegasus account!” I was offended by that outdated racist term, but soon realized that it is a common ‘friendly’ term in Jamaica for anyone who looks Indian.

 

November, 1997 – An Affair in Jamaica

In 1997, my employer, Forte PLC in the UK, purchased Le Meridien from Air France. Jamaica Pegasus was one of the five-star Forte Grand hotels from around the world chosen for rebranding as Le Meridien. I was entrusted with a major upgrading project prior to the rebranding. All stationary, menus, etc., had to be reprinted in keeping with Le Meridien standards. This meant that I had frequent weekly meetings with my favourite printer in Jamaica.

Two years after I first met her outside of her father’s office, Mélaine and I went on our first date. It was a grand ball organised by the Jamaica Chamber of Commerce at the Pegasus. We were at the head table. Our friendship soon blossomed into a romance. I was occasionally invited to her father’s house for dinner parties. On some Sundays, we went on her father’s boat to the Lime Cay and Maiden Cay located just off the coast of the famous pirate town, Port Royal. Frequent dinner dates, movie nights and short breaks to resorts became common. On Mélaine’s invitation I delivered a training session to her team. We became a couple for festive events and Christmas. After that I called her ‘Mélaine’ only when she annoyed me. All other times, I affectionately called her, ‘Boo’. She was my ‘Boo’, forever…

 

November, 1998 – In Love in Jamaica

Towards the end of my three-year contract, I was considered for the opportunity to open a new Le Meridien in Kathmandu, Nepal. I invited Mélaine to leave her family business and travel with me to Asia. However, she was a bit nervous about taking our relationship to such as an adventurous new level. This led me to instead accept an offer by the University of West Indies (UWI) as a Senior Lecturer (Associate Professor) in Tourism Management. With that, I was able to remain in Kingston – Mélaine’s birth place. We were now lovers and I moved to her house in an affluent area in Kingston. Having lived in the hotels where I worked for nearly 20 years, I was good at running hotels but clueless about running a house. Mélaine soon became my trainer, coach, mentor and boss! I was a bad trainee and that annoyed Mélaine for some time.

 

May, 1999 – Getting Married

One day, when I was at work at UWI, I received an urgent call from Mélaine. She was so thrilled; the message was not clear to me. I asked, “Boo, for heaven’s sake, calm down and tell me what happened.” She happily screamed, “I am pregnant!” After returning home that day early and giving my Boo a big hug, I sat on our back patio looking at pouring rain on large bamboo trees. I served myself a large Appleton Rum and Coke to build up my courage. When Mélaine joined me, I went on my knees and proposed to her, “Boo, would you marry me?” “YES!”, she screamed.

We married on May 1, 1999, and ended up on a six-week long honeymoon in nine countries (Canada, England, Italy, Egypt, Israel, Palestine, Cyprus, Greece and Sri Lanka). In between, we had a memorable homecoming wedding at the Mount Lavinia Hotel, Sri Lanka. In later years, we travelled to 30 countries together, including a tour of Africa for nearly a month performing my duties as the President of the Hotel & Catering International Management Association, UK (HCIMA, now the Institute of Hospitality, UK).

 

July 2001 – Moving to Canada

After a decade in Jamaica, Mélaine wanted to move back to Canada with our little daughter, Danika. I was very happy in Jamaica, and I was not keen about moving to Canada, to experience those freezing ‘brass monkey’ weathers. Finally, we compromised and agreed to give it a try for a year. I was fortunate to arrange a faculty exchange Professor post at the School of Hospitality and Tourism Management at Ryerson University in Toronto. Mélaine worked for a couple of years in guest service at the 4-diamond hotel Queens Landing in Niagara-on-the-Lake.

When our son Ché Rana was born in 2003, Mélaine took a 10-year break from work to dedicate her full-time focus to raise our two kids and support my career. To me, that was the most noble job a parent could do. Mélaine was simply a Princess of Hospitality. She did everything at home including maintaining our backyard swimming pool which was a popular meeting and partying place for our neighbours. She entertained many of our friends and family with her cooking, infectious laughter and story-telling. In between, we found time to do a few quality assurance consulting assignments as a husband-wife mystery guest team at Le Royal Meridien King Edward Hotel in Canada, SuperClubs Resort in the Bahamas and Le Meridien Dubai in UAE.

 

Mélaine’s Return to the Hotel Industry

In 2013, she re-entered the hotel industry as a Guest Service Agent at Holiday Inn & Suites in St. Catharines, Canada. After training with the InterContinential Hotel Group (IHG), she was entrusted with the role of IHG Loyalty Champion (Platinum Level).

After five years in that post, she accepted an offer as the Front Office Team Leader of the hotel opening team for Hampton Inn by Hilton in St. Catharines. In this position, she received world-class training with the Hilton Hotel Corporation. Soon after the hotel opening, she was promoted to Front Office Manager.

Impressed with Mélaine’s dedication, professionalism, and her desire to ensure customer satisfaction, I nicknamed her the “Princess of Hospitality.” Every day when she came home after work, our children and I enjoyed hearing various interesting stories about her day. I was re-living my hotel management days through Mélaine. Occasionally she sought my advice, but I quickly realised that she did not require any advice. She was a natural hotelier. Everything was perfect.

 

Shocking End

On January 30th, 2020, while the world was struggling to comprehend the danger of COVID-19, I returned to Canada after a one-month trip to Sri Lanka and the UK. That day, we celebrated Mélaine’s 53rd birthday. A few weeks later, when I came home after some work in Niagara-on-the-Lake, my son told me that, “Mommy is not well. She looked yellow at work and we took her to the emergency room!” I was surprised. Mélaine had never been sick in her life. I rushed to the hospital to be with her. A few hours later we heard the results of the CT scan. The doctor who came to Mélaine’s hospital room knelt down before giving us the shockingly bad news. Mélaine had pancreatic cancer.

Having lost both of her parents within the last three years due to different types of cancer, Mélaine was well-informed and educated about this deadly disease. When the kneeling doctor described the stage of her cancer, Mélaine calmly asked, “this means that I have maximum eighteen months to live?” After a pause, the doctor looked down and reluctantly said, “yes.” I hugged my Boo and cried, uncontrollably. Mélaine ordered me, “’stop crying, Chandi. Let’s fight this thing, while we enjoy the short time left for us to be together.” We did exactly that for seventeen months in the midst of pandemic-related restrictions, hospitalizations, surgeries, procedures and twenty-three bouts of chemotherapy.

During the last one and half years, I realised that my new role as the key caregiver is the most noble job I have ever done. I was optimistic till last week, when the hospital stopped treatment and transferred Mélaine to a palliative care unit. While our two children and I stayed with Mélaine by her bedside day and night for a week, I wrote my final poem during my wife’s lifetime.

 

HOLDING…

 

Smiling blue eyes full of love

Fun and laughter until now

I cry, head down and bow

When to stop and how?

 

Days come and go

We are holding on

Right beside your bedside

Hoping for a miracle

 

The darkness of night, slowly

Hoping for another slight smile

Before sleeping peacefully

Comfortably as possible

Payers and wishes from all, in unity

Loved ones hugging, in uncertainty

Closer to meeting with divinity

Our love is destined for eternity

 

On July 27, 2021, at around 5:00 AM, the night nurse woke me and said, “your wife is ready to go…” While I was holding Mélaine’s hands and kissing her forehead, Mélaine passed away quietly and peacefully. My daughter’s favourite teddy bear was with Mélaine. My last poem was placed closed to her heart when Mélaine was cremated, the very next day.

Mélaine’s final wishes included no funeral, no flowers and no tomb stone. She wanted us to sprinkle her ashes over moving water. I will do so wishing to see her again, one day, somewhere else… She requested that instead of flowers, donations be made to Hospice Niagara where she spent her final week. For those who wish to watch a video tribute to Mélaine or comment about her extraordinarily happy but short life and how she touched many, please do so on www.butlerniagara.ca

Now Mélaine has ceased to be my Princess of Hospitality, but she will live in my heart as my angel, until it is my turn to join her. GOOD NIGHT MY ANGEL PRINCESS…



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Features

Cyclones, greed and philosophy for a new world order

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Floods caused by Cyclone Ditwah in Sri Lanka

Further to my earlier letter titled, “Psychology of Greed and Philosophy for a New World Order” (The Island 26.11.2025) it may not be far-fetched to say that the cause of the devastating cyclones that hit Sri Lanka and Indonesia last week could be traced back to human greed. Cyclones of this magnitude are said to be unusual in the equatorial region but, according to experts, the raised sea surface temperatures created the conditions for their occurrence. This is directly due to global warming which is caused by excessive emission of Greenhouse gases due to burning of fossil fuels and other activities. These activities cannot be brought under control as the rich, greedy Western powers do not want to abide by the terms and conditions agreed upon at the Paris Agreement of 2015, as was seen at the COP30 meeting in Brazil recently. Is there hope for third world countries? This is why the Global South must develop a New World Order. For this purpose, the proposed contentment/sufficiency philosophy based on morals like dhana, seela, bhavana, may provide the necessary foundation.

Further, such a philosophy need not be parochial and isolationist. It may not be  necessary to adopt systems that existed in the past that suited the times but develop a system that would be practical and also pragmatic in the context of the modern world.

It must be reiterated that without controlling the force of collective greed the present destructive socioeconomic system cannot be changed. Hence the need for a philosophy that incorporates the means of controlling greed. Dhana, seela, bhavana may suit Sri Lanka and most of the East which, as mentioned in my earlier letter, share a similar philosophical heritage. The rest of the world also may have to adopt a contentment / sufficiency philosophy with  strong and effective tenets that suit their culture, to bring under control the evil of greed. If not, there is no hope for the existence of the world. Global warming will destroy it with cyclones, forest fires, droughts, floods, crop failure and famine.

Leading economists had commented on the damaging effect of greed on the economy while philosophers, ancient as well as modern, had spoken about its degenerating influence on the inborn human morals. Ancient philosophers like Plato, Aristotle, and Epicurus all spoke about greed, viewing it as a destructive force that hindered a good life. They believed greed was rooted in personal immorality and prevented individuals from achieving true happiness by focusing on endless material accumulation rather than the limited wealth needed for natural needs.

Jeffry Sachs argues that greed is a destructive force that undermines social and environmental well-being, citing it as a major driver of climate change and economic inequality, referencing the ideas of Adam Smith, John Maynard Keynes, etc. Joseph Stiglitz, a Nobel Laureate economist, has criticised neoliberal ideology in similar terms.

In my earlier letter, I have discussed how contentment / sufficiency philosophy could effectively transform the socioeconomic system to one that prioritises collective well-being and sufficiency over rampant consumerism and greed, potentially leading to more sustainable economic models.

Obviously, these changes cannot be brought about without a change of attitude, morals and commitment of the rulers and the government. This cannot be achieved without a mass movement; people must realise the need for change. Such a movement would need  leadership. In this regard a critical responsibility lies with the educated middle class. It is they who must give leadership to the movement that would have the goal of getting rid of the evil of excessive greed. It is they who must educate the entire nation about the need for these changes.

The middle class would be the vanguard of change. It is the middle class that has the capacity to bring about change. It is the middle class that perform as a vibrant component of the society for political stability. It is the group which supplies political philosophy, ideology, movements, guidance and leaders for the rest of the society. The poor, who are the majority, need the political wisdom and leadership of the middle class.

Further, the middle class is the font of culture, creativity, literature, art and music. Thinkers, writers, artistes, musicians are fostered by the middle class. Cultural activity of the middle class could pervade down to the poor groups and have an effect on their cultural development as well. Similarly, education of a country depends on how educated the middle class is. It is the responsibility of the middle class to provide education to the poor people.

Most importantly, the morals of a society are imbued in the middle class and it is they who foster them. As morals are crucial in the battle against  greed, the middle class assume greater credentials to spearhead the movement against greed and bring in sustainable development and growth. Contentment sufficiency philosophy, based on morals, would form the strong foundation necessary for achieving the goal of a new world order. Thus, it is seen that the middle class is eminently suitable to be the vehicle that could adopt and disseminate a contentment/ sufficiency philosophy and lead the movement against the evil neo-liberal system that is destroying the world.

The Global South, which comprises the majority of the world’s poor, may have to realise, before it is too late, that it is they who are the most vulnerable to climate change though they may not be the greatest offenders who cause it. Yet, if they are to survive, they must get together and help each other to achieve self-sufficiency in the essential needs, like food, energy and medicine. Trade must not be via exploitative and weaponised currency but by means of a barter system, based on purchase power parity (PPP). The union of these countries could be an expansion of organisations,like BRICS, ASEAN, SCO, AU, etc., which already have the trade and financial arrangements though in a rudimentary state but with great potential, if only they could sort out their bilateral issues and work towards a Global South which is neither rich nor poor but sufficient, contented and safe, a lesson to the Global North. China, India and South Africa must play the lead role in this venture. They would need the support of a strong philosophy that has the capacity to fight the evil of greed, for they cannot achieve these goals if fettered by greed. The proposed contentment / sufficient philosophy would form a strong philosophical foundation for the Global South, to unite, fight greed and develop a new world order which, above all, will make it safe for life.

by Prof. N. A. de S. Amaratunga 
PHD, DSc, DLITT

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SINHARAJA: The Living Cathedral of Sri Lanka’s Rainforest Heritage

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Damp and thick undergrowth

When Senior biodiversity scientist Vimukthi Weeratunga speaks of Sinharaja, his voice carries the weight of four decades spent beneath its dripping emerald canopy. To him, Sri Lanka’s last great rainforest is not merely a protected area—it is “a cathedral of life,” a sanctuary where evolution whispers through every leaf, stream and shadow.

 “Sinharaja is the largest and most precious tropical rainforest we have,” Weeratunga said.

“Sixty to seventy percent of the plants and animals found here exist nowhere else on Earth. This forest is the heart of endemic biodiversity in Sri Lanka.”

A Magnet for the World’s Naturalists

Sinharaja’s allure lies not in charismatic megafauna but in the world of the small and extraordinary—tiny, jewel-toned frogs; iridescent butterflies; shy serpents; and canopy birds whose songs drift like threads of silver through the mist.

“You must walk slowly in Sinharaja,” Weeratunga smiled.

“Its beauty reveals itself only to those who are patient and observant.”

For global travellers fascinated by natural history, Sinharaja remains a top draw. Nearly 90% of nature-focused visitors to Sri Lanka place Sinharaja at the top of their itinerary, generating a deep economic pulse for surrounding communities.

A Forest Etched in History

Centuries before conservationists championed its cause, Sinharaja captured the imagination of explorers and scholars. British and Dutch botanists, venturing into the island’s interior from the 17th century onward, mapped streams, documented rare orchids, and penned some of the earliest scientific records of Sri Lanka’s natural heritage.

Smallest cat

These chronicles now form the backbone of our understanding of the island’s unique ecology.

The Great Forest War: Saving Sinharaja

But Sinharaja nearly vanished.

In the 1970s, the government—guided by a timber-driven development mindset—greenlit a Canadian-assisted logging project. Forests around Sinharaja fell first; then, the chainsaws approached the ancient core.

 “There was very little scientific data to counter the felling,” Weeratunga recalled.

“But people knew instinctively this was a national treasure.”

The public responded with one of the greatest environmental uprisings in Sri Lankan history. Conservation icons Thilo Hoffmann and Neluwe Gunananda Thera led a national movement. After seven tense years, the new government of 1977 halted the project.

What followed was a scientific renaissance. Leading researchers—including Prof. Savithri Gunathilake and Prof. Nimal Gunathilaka, Prof. Sarath Kottagama, and others—descended into the depths of Sinharaja, documenting every possible facet of its biodiversity.

Thilak

 “Those studies paved the way for Sinharaja to become Sri Lanka’s very first natural World Heritage Site,” Weeratunga noted proudly.

A Book Woven From 30 Years of Field Wisdom

For Weeratunga, Sinharaja is more than academic terrain—it is home. Since joining the Forest Department in 1985 as a young researcher, he has trekked, photographed, documented and celebrated its secrets.

Now, decades later, he joins Dr. Thilak Jayaratne, the late Dr. Janaka Gallangoda, and Nadika Hapuarachchi in producing, what he calls, the most comprehensive book ever written on Sinharaja.

 “This will be the first major publication on Sinharaja since the early 1980s,” he said.

“It covers ecology, history, flora, fauna—and includes rare photographs taken over nearly 30 years.”

Some images were captured after weeks of waiting. Others after years—like the mysterious mass-flowering episodes where clusters of forest giants bloom in synchrony, or the delicate jewels of the understory: tiny jumping spiders, elusive amphibians, and canopy dwellers glimpsed only once in a lifetime.

The book even includes underwater photography from Sinharaja’s crystal-clear streams—worlds unseen by most visitors.

A Tribute to a Departed Friend

Halfway through the project, tragedy struck: co-author Dr. Janaka Gallangoda passed away.

 “We stopped the project for a while,” Weeratunga said quietly.

“But Dr. Thilak Jayaratne reminded us that Janaka lived for this forest. So we completed the book in his memory. One of our authors now watches over Sinharaja from above.”

Jumping spide

An Invitation to the Public

A special exhibition, showcasing highlights from the book, will be held on 13–14 December, 2025, in Colombo.

“We cannot show Sinharaja in one gallery,” he laughed.

“But we can show a single drop of its beauty—enough to spark curiosity.”

A Forest That Must Endure

What makes the book special, he emphasises, is its accessibility.

“We wrote it in simple, clear language—no heavy jargon—so that everyone can understand why Sinharaja is irreplaceable,” Weeratunga said.

“If people know its value, they will protect it.”

To him, Sinharaja is more than a rainforest.

It is Sri Lanka’s living heritage.

A sanctuary of evolution.

A sacred, breathing cathedral that must endure for generations to come.

By Ifham Nizam

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How Knuckles was sold out

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Knuckles range

Leaked RTI Files Reveal Conflicting Approvals, Missing Assessments, and Silent Officials

“This Was Not Mismanagement — It Was a Structured Failure”— CEJ’s Dilena Pathragoda

An investigation, backed by newly released Right to Information (RTI) files, exposes a troubling sequence of events in which multiple state agencies appear to have enabled — or quietly tolerated — unauthorised road construction inside the Knuckles Conservation Forest, a UNESCO World Heritage site.

At the centre of the unfolding scandal is a trail of contradictory letters, unexplained delays, unsigned inspection reports, and sudden reversals by key government offices.

“What these documents show is not confusion or oversight. It is a structured failure,” said Dilena Pathragoda, Executive Director of the Centre for Environmental Justice (CEJ), who has been analysing the leaked records.

“Officials knew the legal requirements. They ignored them. They knew the ecological risks. They dismissed them. The evidence points to a deliberate weakening of safeguards meant to protect one of Sri Lanka’s most fragile ecosystems.”

A Paper Trail of Contradictions

RTI disclosures obtained by activists reveal:

Approvals issued before mandatory field inspections were carried out

Three departments claiming they “did not authorise” the same section of the road

A suspiciously backdated letter clearing a segment already under construction

Internal memos flagging “missing evaluation data” that were never addressed

“No-objection” notes do not hold any legal weight for work inside protected areas, experts say.

One senior officer’s signature appears on two letters with opposing conclusions, sent just three weeks apart — a discrepancy that has raised serious questions within the conservation community.

“This is the kind of documentation that usually surfaces only after damage is done,” Pathragoda said. “It shows a chain of administrative behaviour designed to delay scrutiny until the bulldozers moved in.”

The Silence of the Agencies

Perhaps, more alarming is the behaviour of the regulatory bodies.

Multiple departments — including those legally mandated to halt unauthorised work — acknowledged concerns in internal exchanges but issued no public warnings, took no enforcement action, and allowed machinery to continue operating.

“That silence is the real red flag,” Pathragoda noted.

“Silence is rarely accidental in cases like this. Silence protects someone.”

On the Ground: Damage Already Visible

Independent field teams report:

Fresh erosion scars on steep slopes

Sediment-laden water in downstream streams

Disturbed buffer zones

Workers claiming that they were instructed to “complete the section quickly”

Satellite images from the past two months show accelerated clearing around the contested route.

Environmental experts warn that once the hydrology of the Knuckles slopes is altered, the consequences could be irreversible.

CEJ: “Name Every Official Involved”

CEJ is preparing a formal complaint demanding a multi-agency investigation.

Pathragoda insists that responsibility must be traced along the entire chain — from field officers to approving authorities.

“Every signature, every omission, every backdated approval must be examined,” she said.

“If laws were violated, then prosecutions must follow. Not warnings. Not transfers. Prosecutions.”

A Scandal Still Unfolding

More RTI documents are expected to come out next week, including internal audits and communication logs that could deepen the crisis for several agencies.

As the paper trail widens, one thing is increasingly clear: what happened in Knuckles is not an isolated act — it is an institutional failure, executed quietly, and revealed only because citizens insisted on answers.

by Ifham Nizam

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