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LOLC General Insurance achieves Rs. 6bn in Gross Written Premium in less than 10 years – the first in Sri Lanka

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Kithsiri Gunawardena, Chief Executive Officer, LOLC General Insurance

 

LOLC General Insurance, a fully-owned subsidiary of the LOLC Group recently became Sri Lanka’s first General Insurance company to achieve Rs. 6 billion Gross Written Premium (GWP) in less than 10 years. The company reached the Rs. 6 billion mark in December 2020, becoming the fastest General Insurance company to achieve this milestone in the industry. LOLC General Insurance CEO, Kithsiri Gunawardena talks of the many key attributes that helped reach this achievement.

What were the main factors that helped LOLC General Insurance reach the 6 billion GWP mark in less than 10 years?

LOLC General Insurance is a young company compared to the rest in the industry. During the last few years we continuously streamlined the processes and achieved greater coordination between different units of the company. The entire staff was motivated to work as one team and embark on a customer centric approach. A scheme was introduced whereby a pre-designated percentage of the company profits are shared with our staff thereby elevating them to become true stakeholders of our business. We also critically analysed our expenses and introduced mechanisms to achieve greater efficiency and productivity. The combination of these measures and our aggressive sales model supported by the commitment of our team resulted in the company being able to secure a substantial volume of new business outside of the group reflecting that we are well aligned to the needs of the market.

With a service first mind-set and the strong backing of the LOLC Group, LOLC General Insurance became the fastest growing Insurer in the industry with the highest growth in Motor as well as Non-Motor portfolios. This achievement was also made possible by the trust and confidence placed in us by our customers throughout the country as well as the indispensable contribution made by our staff.

The aggressive approach in sales, flexibility in policy options and a customer centric product portfolio has enabled this growth over the years. The company hopes to maintain the same focus, approach and excellence in the years ahead to sustain this growth momentum.

How did the company manage to progress despite the pandemic in 2020?

Year 2020 was probably the most challenging year for most businesses in the country and the insurance industry recorded a negative growth. Interestingly, LOLC General Insurance managed to record its best performance during this year. Although external operating conditions remained challenging, the General Insurance business performed steadily. Most disruptions create opportunities and we capitalised on becoming even more aggressive when most others opted to be cautious. By December 2020, we were able to reach the Rs. 6 bn mark mainly because of the commitment of our team who were always geared and motivated to offer uninterrupted services to the customers even during the pandemic.

What makes LOLC General Insurance different from the rest in the industry?

The aggressive business model, highly motivated and loyal staff, passionate leadership, unstinted reputation within the market on service quality and last but not least the strong backing of the LOLC Group is what makes us stand apart.

How do you view the opportunity and potential in the local market for General Insurance?

The opportunities are immense in the market. With a saturated Motor market and the challenge of limited new registrations for the foreseeable future, the price and service will be key in this sphere. The Non-Motor market is noticeably underpenetrated and this gives LOLC General Insurance opportunities to grow with our unique products and services to customers.  

What are your future expansion plans?

2021 will see innovations in terms of customer engagement with respect to digital transformation as well as unique product ranges and service standards being introduced. By locating branches strategically, the company is enhancing customer convenience. Our focus on accomplishing full automation remains strong with the entire process automated end-to-end, from meeting the customer to the point of delivery while policy servicing is achieved via technology platforms. The country-wide reach will be enhanced with the formation of new regions/branches and close to 70 dedicated service points being established.

Any plans to venture into international markets?

With LOLC expanding into many markets in Asia and Africa, we too hope to expand the insurance services and products to several selected and potential international markets in the near future. LOLC Group has a very strong and highly respected brand presence in all the markets we operate. In some of these markets, the Insurance industry is in the early stages of development. Thus, the regulators are keen on the introduction of micro insurance products to support small and medium scale businesses for systemic stability.



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Business

ADB working to strengthen Sri Lanka’s sustainable finance framework amid low-innovation capital market

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A panel discussion at the ADB Serendipity Knowledge Forum held in Colombo on March 19.

The Asian Development Bank (ADB) reaffirmed its commitment to advancing Sri Lanka’s sustainable finance sector during the Serendipity Knowledge Programme on Sustainable Finance, emphasising the country’s untapped potential to leverage capital markets for green investments.

Delivering the closing remarks at the event held on March 19, ADB Sri Lanka Country Director Takafumi Kadono underscored the bank’s role as a “trusted partner” in the nation’s sustainable finance journey, citing collaborative efforts such as the development of Sri Lanka’s green bond framework with the Securities and Exchange Commission (SEC) and Colombo Stock Exchange (CSE).

“ADB is happy to have assisted the SEC and CSE in developing the green bond framework,” he stated, positioning the initiative as a milestone in diversifying financial instruments to attract foreign and local capital.

Kadono highlighted global precedents where sustainable finance flourished even in markets constrained by limited liquidity and product variety. “There is strong potential for sustainable finance using Sri Lanka’s capital market to attract funds,” he said, stressing that product innovation—such as green bonds—could catalyze growth while strengthening market depth. He pointed to the phased rollout of ESG (environmental, social, governance) disclosure standards aligned with IFRS, set to begin in 2025, as a critical step toward building investor confidence.

Sri Lanka’s existing frameworks, including the Central Bank’s 2019 Sustainable Finance Road Map and 2022 green taxonomy guidelines for banks and non-banking institutions, were praised by him as foundational achievements.

ADB Sri Lanka Country
Director Takafumi Kadono

However, Kadono emphasized the need for broader corporate compliance with disclosure norms, capacity-building, and policies that incentivize ESG innovation. “Today’s discussions emphasised raising awareness and fostering an ecosystem where ESG goals can thrive,” he noted, linking these efforts to attracting global investor attention.

Beyond green bonds, ADB’s support spans banking reforms, SME finance, and the establishment of the National Credit Guarantee Institution—initiatives aimed at stabilizing Sri Lanka’s financial ecosystem.

Looking ahead, Kadono revealed plans to prioritize digital finance and fintech to accelerate financial inclusion, stating, “ADB will elevate its support to enhance digital finance in Sri Lanka.”

Kadono lauded the Sri Lankan government’s vision for greening the financial system but urged sustained collaboration to implement reforms. “The discussions today are just the beginning—success will require decisive leadership and resilience,” he concluded, reiterating ADB’s long-term commitment to the country’s sustainable finance goals.

The event, attended by policymakers, financial experts, and global stakeholders, spotlighted Sri Lanka’s incremental progress and the strategic role of capital markets in aligning economic growth with climate resilience. With ADB’s backing, the nation now faces the challenge of translating dialogue into actionable frameworks that unlock sustainable investment.

By Sanath Nanayakkare

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The Ceylon Chamber of Commerce celebrates 186 years of service to Sri Lanka

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The Ceylon Chamber of Commerce, Sri Lanka’s premier business chamber, proudly marks its 186th anniversary today (25th March)

Reflecting on this milestone, the Chairman of the Ceylon Chamber, Duminda Hulangamuwa, stated, ‘for 186 years, the Ceylon Chamber has remained committed to putting “Sri Lanka First” in all its efforts. Whether through policy advocacy, trade facilitation, or fostering market access, we reaffirm our dedication to advancing business interests while driving national growth and prosperity.’

Guided by its core pillars—Policy Advocacy, Engagement, and Market Access—the Ceylon Chamber continues to champion economic resilience, international trade, and sustainable business practices. Over the past year, it actively engaged with key stakeholders to support post-crisis economic recovery, attract investment, and facilitate trade. Through high-level business delegations, forums, and partnerships with global trade bodies, the Ceylon Chamber has expanded opportunities for Sri Lankan enterprises, fostering stronger economic ties worldwide.

Looking ahead, the Ceylon Chamber remains focused on building stronger businesses, creating sustainable opportunities, and ensuring that Sri Lanka remains a key player in the global marketplace.

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ALFT empowers Sri Lanka’s leading consumer brands with industry-first packaging masterclass

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ALFT Packaging, Sri Lanka’s pioneer in Flexible packaging, successfully concluded an exclusive three-day masterclass titled ‘Unboxing the Future of Flexible Packaging’ in partnership with Miraclon, a frontrunner in the global shift to flexography. The industry-first event, held on 3-5 March in Colombo, connected Sri Lanka’s leading consumer goods manufacturers and brand owners to explore revolutionary approaches to packaging design, technology, and sustainability.

The masterclass featured renowned packaging expert speakers Steve Smith, who has transformed the print and packaging industry across Asia Pacific with over 40 years of expertise in Modern Flexo technologies, and Hersh Lulla, who provided valuable insights on innovation and market trends.

The event attracted an impressive lineup of Sri Lanka’s most prominent companies, including Nestlé Sri Lanka, Unilever Sri Lanka, CBL Group, Maliban Group, Prima Ceylon, Hettigoda Industries, Keells Foods, Hayleys PLC, Ceylon Chocolates, Milco, and other industry leaders. The diverse attendance covered the food and beverage, personal care, and consumer goods sectors, reflecting the universal importance of innovative packaging solutions across industries.

Lakshman De Fonseka, Chairman, ALFT Packaging said, “We are committed to driving the evolution of flexible packaging excellence in Sri Lanka. The masterclass represents our dedication to bringing world-class expertise and cutting-edge technologies to local brands, enabling them to compete confidently on the global stage. The enthusiastic participation from Sri Lanka’s most prestigious brands confirms that packaging innovation has become a strategic imperative for business growth and consumer engagement.”

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