Business
LOLC General and Life secure top spots in customer excellence
LOLC General Insurance and LOLC Life Assurance have secured top positions in the latest LMD rankings, earning recognition as the second and third best service providers in the General and Life Insurance categories, respectively. This remarkable achievement emphasises LOLC Insurance’s firm commitment to delivering superior customer service and innovative solutions, reaffirming its leadership in Sri Lanka’s insurance industry.
For LOLC Insurance, prioritising customer service is not merely a policy, it is a deeply ingrained culture. Every employee, from the leadership team to frontline staff, embraces a customer-first mindset, ensuring exceptional experiences at every touchpoint. The company’s dedication to customer excellence is reflected in its tailored, innovative solutions and transparency in processes, all aimed at proactively addressing challenges and continuously enhancing the customer experience. This commitment sets the company apart in the industry, fostering long-term, trust-based relationships.
Commenting on this achievement, Mr. Kithsiri Gunawardena, Chairman of LOLC General Insurance, stated, “This recognition is a testament to our customer-first approach and the dedication of our team. It reflects the trust our customers place in us and motivates us to continue enhancing our service standards.” He highlighted the success of Honours, Sri Lanka’s first loyalty program in the insurance sector, which features over 150 merchant partners. This program offers customers benefits everyday beyond claims, sometimes even covering the premium paid during the year, thereby elevating the customer experience to new heights.
Gunawardena further emphasized the importance of understanding and meeting the evolving expectations of customers across generations. “By segmenting the market and using targeted outreach strategies, we ensure that we address the diverse needs of our customers. Considering the extremely low insurance penetration in the country, our aim is to expand the industry’s reach and tap into a vast ‘blue ocean’ of opportunities, rather than competing with others for the existing market share” he added.
Nadika Opatha, Director/CEO of LOLC Life Assurance, also shared her thoughts on the rankings, “Being placed amongst the top three service providers reflects our relentless efforts to prioritise customer needs while setting new standards for innovation and care. We are committed to transforming the insurance experience to deliver unmatched value and exceptional service.”
Opatha further highlighted LOLC Insurance’s industry-first innovations, including Sri Lanka’s first cashless in-patient claims process, the advanced digital platform LOLC Insurance OneClick, and the fully digital e-proposal systems and the BYO platform. Through these innovations, our focus has always been on simplifying and enhancing the insurance experience. These developments have enabled us to streamline policy management, claim processing and payments, minimising manpower and acquisition cost all of which contribute to delivering exceptional value to our customers. She also noted the success of LOLC Life Assurance Health Maxx, which offers Sri Lanka’s highest medical benefit plan of Rs. 100 million, a testimony to our commitment to providing unparalleled protection to our customers.
Business
First Capital Holdings records Rs. 3.23Bn Total Comprehensive Income for 9M FY2025/26
First Capital Holdings PLC, a subsidiary of JXG (Janashakthi Group) and a pioneering force in Sri Lanka’s investment bank landscape recorded a Total Comprehensive Income of Rs. 3.23Bn for the nine months ended 31 December 2025, compared to Rs. 4.53Bn in the corresponding period of the previous year. For the third quarter of 2025/26, the Group reported a Total Comprehensive Loss of Rs. 0.17Bn, after accounting for a dividend tax expense of Rs. 0.41Bn.
The Group’s Net Income before Operating Expenses for the nine months of 2025/26 amounted to Rs.6.33Bn compared to Rs. 7.69Bn reported in the corresponding period of the previous year. Trading income was primarily driven by the Primary Dealer and Corporate Dealing Securities divisions, reinforcing the Group’s positioning across fixed income and equity market segments.
The Primary Dealer division reported a Profit after Tax of Rs. 1.64Bn for the nine months ended 31 December 2025 (1st nine months of 2024/25 – Profit after Tax of Rs. 2.45Bn). The results include trading gains on the government securities portfolio of Rs. 1.66Bn and net interest income of Rs. 1.41Bn (1st nine months of 2024/25 – trading gains of Rs. 3.18Bn and net interest income of Rs. 1.31Bn), reflecting movements in yields and trading conditions during the period.
The Corporate Finance Advisory and Dealing Securities division recorded a Profit after Tax of Rs. 1.86Bn for the nine months ended 31 December 2025 (1st nine months of 2024/25 – Profit after Tax of Rs. 1.94Bn). The business unit reported total trading gains of Rs. 2.33Bn on its equity portfolio, compared to Rs. 2.23Bn in the corresponding period of the previous year, supported by market participation and portfolio positioning.
The Wealth Management division reported a Profit after Tax of Rs. 78.1Mn for the nine months ended 31 December 2025 (1st nine months of 2024/25 – Profit after Tax of Rs. 90.1Mn). Assets under Management stood at Rs. 96.4Bn as at 31 December 2025, compared to Rs. 115.9Bn as at 31 March 2025, reflecting market conditions and client portfolio adjustments.
The Stock Brokering division recorded a Profit after Tax of Rs. 166.3Mn for the nine months ended 31 December 2025, compared to Rs. 39.5Mn reported in the corresponding period of the previous year, supported by increased trading activities.
Commenting on the Group’s performance, Rajendra Theagarajah, Chairman of First Capital Holdings PLC, stated, “The operating environment during the period was shaped by shifts in interest rates, capital market activities, and fiscal adjustments. Against this backdrop, the Group’s performance reflects the structural strength of its capital markets platform and its ability to generate income across multiple market cycles while maintaining financial discipline.”
Dilshan Wirasekara, Managing Director / CEO of First Capital Holdings PLC, said, “Our priority during the period was to manage each business line with a clear focus on risk, liquidity and execution. Improved performance in stock brokering and consistent contributions from corporate finance reflect our ability to respond to market conditions while aligning capital deployment with client and market opportunities.”
Business
Keells Nexus introduces an all new Loyalty App
Keells is set to usher a new chapter in customer experience with the relaunch of Keells Nexus with the introduction of its all-new loyalty app on 13th February. For 25 years, Keells Nexus has been at the heart of Sri Lankan retail, pioneering coalition loyalty and even introducing mobile-based loyalty as early as 2014. The loyalty program is building on this legacy, combining state-of-the-art technology with richer, more personalized rewards and seamless integration across the Keells ecosystem with an intuitive mobile experience.
Today, Keells Nexus stands at over 2 million registered members, a reflection of the trust customers place in Keells and the brand’s commitment to improving the quality of life for the nation. The launch further strengthens Keells’ long-standing focus on tech-enabled retail efficiency, following innovative retail experiences to customers such as self-checkout counters and retail technology that drives efficiency such as advanced inventory management systems.
The new app therefore is the next logical step in this journey, bringing together rewards, offers, and account visibility in one intuitive, streamlined interface. The new Keells Nexus app brings together all deals, savings and partner offers in one place, giving customers complete visibility and control. Members can track their points in real time, scan a QR code at checkout to earn rewards instantly, and enjoy a more personalised, more connected shopping experience.
“At the heart of Keells Nexus is a simple but powerful belief that life is better when we’re connected,” said Nilusha Fernando Head of Marketing, Keells Supermarkets & Senior Vice President, John Keells Group.
Business
IDL, Clouds by SOZO and the Rukmini Tissanayagam Trust partner with the HSBC Ceylon Literary & Arts Festival 2026
The HSBC Ceylon Literary & Arts Festival 2026, taking place from 13 to 15 February at Cinnamon Lakeside, Colombo, promises to be one of those rare cultural moments that linger long after the last session ends. It is a gathering not only of writers, artists and thinkers, but of ideas, shared, challenged and celebrated in spaces where curiosity feels welcome.
The HSBC Ceylon Literary & Arts Festival 2026 is supported by several organizations through non-promotional CSR initiatives, including Clouds by SOZO and the Rukmini Tissanayagam Trust. International Distillers Limited contributes in a strictly neutral CSR capacity, providing logistical and resource support for the event without any brand promotion or product visibility.
The Festival celebrates Sri Lanka’s creative voice by showcasing literature, arts, and cultural talent from across the country. All supporting organizations participate solely in a philanthropic and educational role, ensuring that the focus remains on artistic expression and community engagement.
The Rukmini Tissanayagam Trust brings to the Festival a deep and enduring commitment to nurturing literature and the arts as essential pillars of society. Its work is driven by the belief that creative spaces are not optional additions, but vital platforms that shape how communities think, feel and engage with the world around them.
Speaking on this collaboration, Indhu Selvaratnam, Director of SOZO Beverages and Trustee
of The Rukmini Tissanayagam Trust, stated, “The Rukmini Tissanayagam Trust is delighted to partner with the Ceylon Literary Festival for the second time. We are deeply committed to enriching Sri Lanka’s intellectual and cultural landscape and admire the festival’s evolution in embracing literature, art, music, and initiatives that nurture emerging local talent. These efforts align closely with the Trust’s mission to support creative expression, and we look forward to continuing our support as the festival strengthens Sri Lanka’s global cultural presence.”
Adding a complementary dimension to this partnership is Clouds by SOZO, Sri Lanka’s premium mountain spring water brand, whose ethos of purity, sustainability and thoughtful living aligns naturally with the spirit of the Festival. Sourced from a pristine spring in the Knuckles mountain range, Clouds represents a return to authenticity, an idea that resonates strongly within creative and cultural spaces.
Speaking on the partnership, Dushyantha De Silva, Founder of SOZO Beverages (Pvt) Ltd, said, “The arts invite us to slow down, to observe, and to think more deeply, and Clouds comes from that same place of intention. Supporting the HSBC Ceylon Literary & Arts Festival is about being part of a space where ideas flow freely and thoughtfully. It’s a privilege for us to align with a platform that values creativity, dialogue and conscious choices.”
The HSBC Ceylon Literary & Arts Festival 2026 offers something increasingly rare: three uninterrupted days of ideas. Of language and imagination. Of conversations that do not require a screen to feel alive. It is a reminder of the power of gathering, of listening, discovering and engaging with perspectives that challenge and inspire.
As February approaches, the hope is simple: that more people choose to attend, to listen, and to support Sri Lankan creativity in all its forms. Because when a country invests in its writers and artists, it is not merely celebrating talent, it is shaping how it remembers, how it questions, and how it evolves.
-
Features6 days agoMy experience in turning around the Merchant Bank of Sri Lanka (MBSL) – Episode 3
-
Business7 days agoZone24x7 enters 2026 with strong momentum, reinforcing its role as an enterprise AI and automation partner
-
Business6 days agoRemotely conducted Business Forum in Paris attracts reputed French companies
-
Business6 days agoFour runs, a thousand dreams: How a small-town school bowled its way into the record books
-
Business6 days agoComBank and Hayleys Mobility redefine sustainable mobility with flexible leasing solutions
-
Business3 days agoAutodoc 360 relocates to reinforce commitment to premium auto care
-
Midweek Review3 days agoA question of national pride
-
Business7 days agoHNB recognized among Top 10 Best Employers of 2025 at the EFC National Best Employer Awards
