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ISM APAC ranked among Best Workplaces in Sri Lanka 2020

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ISM APAC, part of the Dutch-based leading e-commerce solutions provider ISM was ranked among Best Workplaces in Sri Lanka for 2020 by Great Place to Work Sri Lanka. Additionally, it was also recognized among the Best Small and Medium IT/ITes Workplaces in Sri Lanka.

The company first made it to the list of Best Workplaces in Sri Lanka in the year 2017, and was later certified as a ‘Great Workplace’ in 2019 as well as 2020. Since its inception in 2014, ISM APAC which serves the Asia-Pacific region has been able to create a distinctive workplace culture for its 180+ employees in such a short span of time.

ISM APAC Managing Director Priyantha Bethmage said ‘We take great pride in being one of the top best workplaces in the country. This recognition is a testament to the tireless efforts of our employees who are driven by a shared passion to build world-class solutions. As a leader we understand the importance of supporting employees in all aspects of their lives.’

With a firm belief that true success can only be achieved by harnessing the power and enthusiasm of an engaged workforce, ISM APAC has great policies and strategy focused on work-life balance. It fosters a stimulating environment to ensure their employees develop their full potential.

The company’s health and wellness activities are immensely comprehensive, and flexible working such as work from home was part of the culture even before the pandemic. ‘Excellence is not just an act, It is a habit. As a company that is what we repeat. Satisfied employee is the biggest asset for a successful company. There are no fixed strategies to success. It is the result of learning from failures and empowering employees,’ said Uditha Wijesundara, IT Director ISM eGroup/Head of Sana Hosting Operation.

‘We always want our employees to enjoy what they are doing. They must feel really comfortable to engage with their work, their teams and the customers. In creating such environment we often come across challenges, arguments, mistakes, achievements, learnings and appreciations. We trust that all our employees have big and open heart to welcome them positively and enjoy the journey we are in. We are all in this together. With this feeling, the rest is assured,’ said Finance Director of ISM APAC – Tharanga Perera.

Having contributed for more than 25 years to the industry, ISM continues to grow bigger and stronger. Its vast insights and expertise in web shop development, web shop design, e-commerce strategy, and online marketing gives the company a focused and competitive edge to achieve clients’ objectives.

Its bold and creative working spaces; social and professional celebrations; opportunities for employees to be thought-leaders to engage in industry meet-ups and forums; numerous knowledge-sharing initiatives with co-workers as well as externally with leading Universities in the country; upgrading one’s talent and skills through a well-planned employee development process that takes care of their personal plans; are a few of the many value propositions ISM APAC offers.

ISM APAC also strives to empower and help the external communities. Sipsatharata Arunallak – ‘Helping hands for Education’ is the mission of ISM APAC’s CSR Committee, and it strongly believes that education is the most powerful weapon one can use to change the world. ISM APAC is committed to improving education in Sri Lanka as much as it could.

ISM has evolved to be a leader in the Dutch region’s e-commerce industry, and has rapidly expanded its operations with offices across Australia, Austria, Colombia, Germany, Ukraine, UK, USA, and Sri Lanka.



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NCE highlights costs of Customs officers’ trade union action

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‘The recent actions taken by the Sri Lanka Customs Officers Union, including a two-day sick leave campaign and work-to-rule initiatives, have had profound implications across Sri Lanka’s business community, particularly affecting exporters and importers. These actions were initiated due to perceived grievances and unmet demands from the Customs Officers Union on various issues, the National Chamber of Exporters of Sri Lanka (NCE) is quoted as saying in a press release.

The release adds: ‘Jayantha Karunaratne, president of the National Chamber of Exporters of Sri Lanka highlighted the significant disruptions caused by these actions. He emphasized that the work-to-rule approach has resulted in substantial delays in clearing imported goods at ports and checkpoints, causing disruptions in production schedules and logistical operations. These delays have particularly impacted exporters, who face stringent deadlines to fulfill international orders, leading to strained relationships with overseas buyers and potential financial penalties for missed deliveries.

‘Additionally, these disruptions have imposed additional costs on businesses. Importers have incurred demurrage charges due to extended delays in clearing shipments, impacting profitability and operational efficiency. For exporters handling perishable goods like seafood and fresh produce, delays have posed substantial challenges, sometimes resulting in significant financial losses and resource wastage from spoiled goods.

‘The NCE underscored Customs’ critical role in facilitating trade and economic activity in Sri Lanka, stressing that efficient and predictable Customs processes are crucial for maintaining the competitiveness of Sri Lankan businesses globally. Given that exports are pivotal to Sri Lanka’s economy, disruptions to Customs operations can have far-reaching impacts on economic growth, employment, and overall national prosperity.

‘Expressing serious concern about potential escalations, the NCE warned that prolonged strikes or ongoing disruptions could further destabilize business confidence and investor sentiment. They urged swift and constructive dialogue between the Customs Officers’ Union and relevant authorities to address grievances and find mutually beneficial solutions. Restoring normalcy and reliability to Customs operations, they emphasized, is imperative to support the resilience and growth of Sri Lanka’s export sector amid challenging global economic conditions.

‘In addition to operational disruptions, exporters are increasingly voicing frustration and concerns about Sri Lanka’s future business environment. Many are contemplating relocating operations to countries offering more stable and predictable trade conditions. This potential exodus poses significant economic risks, including job losses, reduced export revenues, and diminished investor confidence.

‘Shiham Marikar, Secretary General/CEO of NCE, stressed the urgent need for Sri Lanka to address these challenges promptly to retain and attract businesses. He emphasized the importance of creating a supportive environment for exporters characterized by efficient Customs processes, regulatory stability, and supportive government policies. Such an environment is crucial for retaining existing exporters and attracting new investments, thereby fostering economic growth and enhancing competitiveness in global markets.

‘Highlighting the competitive nature of the global economy, the NCE emphasized the necessity for Sri Lanka to maintain a reliable and efficient trade infrastructure to remain competitive internationally. Addressing exporter concerns and ensuring a stable business environment should be a top priority for policymakers and stakeholders alike.

‘It is crucial for the government to take swift action to prevent recurring disruptions caused by the Customs Officers’ Union. The recent disruptions have disproportionately affected Small and Medium Enterprises (SMEs), which are the backbone of Sri Lanka’s economy. SMEs, operating with smaller margins and less flexibility, are particularly vulnerable to delays and uncertainties in trade operations.

‘These disruptions not only impact daily SME operations but also undermine their competitiveness in domestic and international markets. Many SMEs rely heavily on timely imports and efficient exports to sustain operations, making disruptions detrimental to their growth and viability. Prolonged instability in trade operations risks SMEs relocating or downsizing operations in Sri Lanka, posing significant threats to employment, economic growth, and overall stability.

‘The NCE urged the government to implement robust measures to prevent future disruptions, including constructive dialogue with Customs officers and reforms enhancing Customs efficiency and predictability. Creating a stable and supportive business environment is crucial for protecting SMEs and fostering their growth, thereby contributing to Sri Lanka’s economic resilience and prosperity’.

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Elevating customer experiences, Sampath Bank partners with Royal Colombo Golf Club

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The team from Royal Colombo Golf Club, including Amrith De Soysa – Captain, Gehan Siribaddanan – Vice Captain, Ms. Geera Gajamugan – Director of Administration and Shiran D. Rahuman – Manager of Marketing & Membership Services, stands on the left. De Soysa is seen receiving the main sponsorship from Ms, Ayodhya Iddawela – Managing Director of Sampath Bank PLC, surrounded by Tharaka Ranwala, SDGM – Marketing, Customer Care and Card Centre, Pujitha Rajapaksa, Chief Manager – Marketing and Shantha Kalawitigoda, Manager – Events & Activations.

Sampath Bank is pleased to announce its sponsorship of the prestigious July Monthly Medal Event at the Royal Colombo Golf Club (RCGC), scheduled for the 12th and 13th of July 2024. The sponsorship was formalised during a cheque-handing ceremony on the 10th of July, marking a significant collaboration between Sampath Bank and the RCGC.

The July Monthly Medal Event is a highlight on the golfing calendar, attracting over 300 golfers from across the country. The event will be held over two days, culminating in an award ceremony on the second day. Sampath Bank’s involvement acknowledges its commitment to fostering customer satisfaction and providing exceptional experiences for its valued customers.

Participants in the event will enjoy a variety of activities, including a golf practice session with coaching, the main golf tournament, and an exclusive Cheese & Wine evening on the first day for Sampath Bank customers. Following the two-day tournament, there will be a grand award ceremony and a cocktail event to honour the winners. This initiative not only promotes golf but also provides a unique platform for high-net-worth individuals to engage in a distinguished social setting.

Commenting on the sponsorship, Tharaka Ranwala, Senior Deputy General Manager Marketing, Customer Care & Card Centre, said, “Sampath Bank has always been a strong supporter of all sports, though golf has traditionally been less highlighted, despite its popularity among elite and high-net-worth customers within the banking industry. Sponsoring this event aligns perfectly with our new vision and strategy, which emphasises a greater focus on corporate customers and high-net-worth individuals. Although this is our first partnership with the Royal Colombo Golf Club, we bring extensive experience from our previous collaborations with the Tamil Golf Association’s events in the UK and Canada.”

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Asiri Hospitals and NITF sign landmark agreement to provide tangible healthcare benefits for all Agrahara members

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Asiri Group of Hospitals, trusted for high standards in patient-centered care has signed a landmark agreement with the National Insurance Trust Fund (NITF), to provide comprehensive concessions to all government employees through the Agrahara Medical Insurance scheme.

The Memorandum of Understanding (MoU) was signed by Dr. Manjula Karunaratne, Director/Group CEO of Asiri Hospitals, and Gamani N. Liyanarachchi, CEO of NITF, during a ceremony held recently.

The event was attended by several distinguished participants from both organizations. Representing NITF were Sagala Abhayawickrama, Chairperson, Samil Thushara, AGM Operations, Nimali Pathirana, AGM Insurance, Prathibha Welikanna, Asst. Manager Legal, Nuwan Dissanayake, Asst. Manager Marketing, Dammika Weerakoon, Acting AGM Finance.

Asiri Hospitals was represented by Nihal Ratnayake, Director Operations Asiri Central Hospital, Indresh Fernando, Chief Process Officer, Bhathiya Jayasinghe, Group Head, Business Development, Dhananjaya Bandara Dela, Head of Business Development, Government Sector.

The enduring partnership aims to offer tangible healthcare benefits and the renowned comprehensive healthcare services offered by Asiri Hospitals to all NITF Agrahara members. It marks a major milestone in Asiri Hospitals’ commitment to build long-term collaborations that benefits the community. It also reaffirms Asiri Hospitals’ position as a trusted healthcare provider ensuring healthcare is more accessible, affordable, while uplifting the living standards of the public service.

Importantly, Agrahara members are eligible to seek treatment from any hospital in the Asiri group or its laboratories. The agreement also introduces a cashless admission scheme for NITF members, simplifying the process and enabling seamless access to Asiri Hospitals’ services without the need for upfront payments. Members can benefit from waived admission fees, reducing the financial burden for those seeking medical care. Room rates are also heavily discounted.

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