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HSBC Sri Lanka bolsters digital banking capabilities to support customers’ remote banking needs



The global pandemic has accelerated the shift to digitization with faster transition journeys and the rapid adoption of digital channels, which will continue into the future. HSBC Sri Lanka, has helped customers navigate and adapt to the changing digital landscape which will be essential for customers to fulfil their banking needs as part of the new normal.

Over the course of the last twelve months, the bank has seen a significant increase in customers actively using its digital banking platforms. More than 75% of customer transactions are done digitally through the bank’s online banking and mobile banking platforms. This has resulted in a 117 percent growth in fund transfers compared to last year amid the pandemic, which is a testament to Sri Lanka’s fast evolving digital behaviour. Today, with real time payments enabled, customers can make payments to anyone, anytime and also move funds across geographies if you are a non resident Sri Lankan (NRSL) living overseas.

Furthermore, e-statement penetration has increased from 50% to 75%. This means customers prefer e-statements to paper statements via mail which has seen many interruptions.

With limitations on physical interactions and the emphasis on social distancing, HSBC is contining to enhance its digital banking platforms to fulfil the needs of customers and closely match the personalised banking experience that was offered over the counter, by investing in new technology and placing focus on three key areas:

• Simplify banking

• Servicing and messaging

• Security

Over the course of 2020, HSBC invested USD5.8 billion in technology to help transform the bank globally. With the goal of becoming the leading wealth manager in Asia by 2025, HSBC is committed to significantly invest in digital to enable clients to manage their wealth in their pockets supported by the trusted expertise of its people.

Nadeesha Senaratne, Country Head of Wealth & Personal Banking, HSBC Sri Lanka further stated, “As a leading international bank, HSBC is continuing to invest in market –leading intelligent digital solutions to help customers engage with us, and enjoy the convenience to bank from anywhere, using their smartphones. We want every customer to have the bank in their pocket. Through our investment in technology we also want to bring truly personalised, seamless and integrated wealth to all our customers, enabling them to interact with us how they want and when they want, and this is more than just having access to the transactional services, but also borderless banking.”

He further said, “In order to get there, we still need to focus and deliver on the important everyday services and features that customers need and expect. That means further strengthening our cybersecurity, making all kinds of payments and transfers fast and easy and making product applications instant.”

As such, HSBC Sri Lanka will continue to accelerate its digital banking capabilities by offering the following innovations and new technology.

Payments and Transfers

• Digital onboarding for credit cards, loans and accounts

Converting from paper application forms, HSBC now offers a digital banking experience for customers who want to apply for a credit card, loan or open an account without having to visit a bank branch. This will also enable customers to know if they are eligible for the aforementioned products in real time. In accordance with the Central Bank of Sri Lanka’s (CBSL) guidelines issued last October, the bank plans to further enhance this service with a virtual Know Your Customer (e-KYC) within 2021, that would provide a streamlined onboarding process with a digital signature, to offer a truly end to end digital banking experience and help reduce the use of paper.

• Account deposits, bill payments and credit card payments through CEFTS

Customers can pay their utility bills or third party transfers online, as the bank has made the customer journey simpler and faster, so any repeat payments can be done instantly. HSBC credit card bills can be settled with 18+ other local banks through CEFTS in real time without customers having to visit a third party payment point or branch.

• Card payments through digital wallets

The bank partnered with market leading digital wallets – UPay and FriMi to offer customers the flexibility to make HSBC credit card payments in a safer and convenient manner.


In January this year, the bank rolled out real-time credit card payments through cash deposits machines (CDM) at several of its branches. Customers will be able to use these machines as a self-service terminal, to deposit money into their credit card or bank account/s 24/7, with deposit receipts issued immediately. This will also help customers to avoid queues and filling out forms at branches.

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2021 HUAWEI Women Developers Summit: Her Contributions



HUAWEI Women Developers Summit was successfully closed recently, in which women from different fields and at different career development stages joined together and showed their empowerment. At the summit, several outstanding women representatives from science and technology were invited to share their technical knowledge, work experience, and personal stories, aiming to encourage more women to play a valuable role in science and technology in an active way.

HUAWEI Women Developers (HWD), the holder of this summit, empowers women developers to create world-changing apps and tools and encourages more women to join in with technological innovation by providing them with more resources, opportunities, and platforms for learning, communication, and self-expression, with the goal of building a more multiple ecosystem.

There are still many spaces and opportunities for women to develop themselves in science and technology. To eliminate the digital gender gap, Huawei has launched digital technology enablement programs for women in Ireland, Argentina, Bangladesh, Kenya, South Africa, and other countries or regions. The Operations Director of Huawei Consumer Cloud Service Developer Alliance gave a speech at the summit in which she said: “We really hope that more women can play a leading role in technological innovation with their own talents, values, and strengths.” As such, HWD will continuously provide more opportunities and support for women in tech.

Tang Wenjie, co-founder of Ladies Who Tech, participated in the topic Tech Has No Gender. She put forward her belief that the development of science and technology requires teams with gender diversity and more inclusiveness. Faced with existing gender stereotypes and strong prejudices, women need to be more courageous in designing and creating technological or digital products.

In the era of women’s startups, how women in tech balance the challenges and difficulties when starting up with a firm yet positive attitude has gained a lot of attention. Liu Yi, the co-founder of QIchat, encouraged women in tech to innovate and promote the advancement of science and technology by sharing her own experiences in the affordable and universal education domain.

Both the Product Director of HUAWEI Ads and User Experience Designer of Huawei 2012 Laboratories also discussed how women developers play a more important role in cross-technology fields from the perspectives of business thinking and technical practice. They insisted that women should attempt to make more contributions to the technology industry in different ways with an uncompromising and confident spirit.

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Innovative pipe borne LPG to Sri Lanka



In the global energy landscape, LPG is considered the safest and the most environmentally sound choice suitable for a variety of functions – from household requirements to industrial consumption, LPG is increasingly emerging as the world’s preferred clean and green energy.

Although in house LPG cylinders have been used in Sri Lanka for a considerable period of time, the safest and the most modern option that is operational worldwide is pipe borne LPG that provides a safe and an easy accessible LPG solution, says Anil Koswatte, chairman & CEO of Litro Gas Lanka Limited & Litro Gas Terminal Lanka (Private) Limited, Sri Lanka’s national LPG provider.

As a measure of upscaling the LPG availability in Sri Lanka, Litro Gas Lanka will be introducing pipe borne LPG supply to households and consumers in Sri Lanka, giving them access to world class energy solutions, he adds.

“Litro Gas Lanka believes in delivering innovative and safe LPG solutions to our customers. Introducing the pipe borne LPG is a step towards ensuring the highest safety protocols in LPG supply – while also ensuring an easy and convenient way of delivery LPG to your home or work place. The LPG provided will be measured in litres, in keeping with global standards.”

Backed by a unique legacy that goes back 150 years, Litro Gas Lanka possesses a heritage that is rich with industry firsts; a part of that legacy was the network of gas pipes that delivered gas to households as far back as a century ago, installed by Ceylon Gas & Water Co, precursor of Litro Gas Lanka.

Today, as energy industry dynamics change with consumer demand, the company remains firmly committed to infusing change and transformation needed to meet changing requirements.

“We are taking the concept of LPG supply beyond that of bringing a cylinder home and stocking it in your kitchen. This will take the LPG availability to the next level, by giving our customers safe & easy accessibility to the energy they need on demand.”

“In keeping with the development goals for the energy sector outlined in H.E The President’s “Vistas of Prosperity & Splendour” economic vision, we believe that the Litro Gas Lanka LPG Pipeline Project would add value to customer proposition and enhance energy efficiency for all”, Koswatte adds.

Commenting on the project, Jayantha Basnayake, Director – Health, Safety & Environment/Professional Business – Litro Gas Lanka Limited says that the new project will optimize safety and improve convenience for the consumers – “LPG supply via a pipeline is the standard procedure for global LPG operations – we are introducing the same safety and ease of operations procedure to Sri Lanka with this.”

“As a Company engaged in the handling highly inflammable LPG as the core product, safety is a key value for us and for our customers. This process will rule out any compromises on safety given the fact that the installation is safely placed outside the living areas. We will be ensuring a 24/7 support service while also ensuring maximum safety levels”, he points out.

Litro Gas Lanka is a member of The World LPG Association (WLPGA); while adhering in all operational protocols to the global standards and parameters stipulated for the LPG industry, the Company will be deploying industry specific equipment, accessories and installations for its pipe line operation.

Litro Gas Lanka has obtained and following local and global standards of ISO (International Organization for Standardization), NFPA (National Fire Protection Association), BS (British Standard), ASTM (American Society for Testing and Materials) and SLS (Sri Lanka Standards Institute) along with other safety protocols required by local authorities.

Janaka Pathirathna, Director – Sales & Marketing at Litro Gas Lanka says that on demand model of LPG supply ensures an uninterrupted supply, while giving customers a hassle free, doorstep service that is convenient and easy to obtain.

“It promises to be a unique and a world class product that comes with international standards in safety and customer experience. There will be several product categories & packages that will offer various benefits to customers, based on their specific needs. We will also introduce attractive payment methods for the convenience of customers, “he adds.

Litro Gas Lanka plays a pivotal role in the country’s energy sector with a 75% market share and a network of 42 distributors, over 14,000 points-of-sale, 1,500 home delivery hubs and a seamless supply of LPG throughout Sri Lanka. The Company maintains a strong market presence with their Litro Gas Home Delivery Mobile App and a dedicated 1311 customer care hotline.

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Ceylinco Life donates High Flow Nasal Cannula



Ceylinco Life recently donated High Flow Nasal Cannula (HFNC) equipment to the Colombo South Teaching Hospital at Kalubowila, responding to an urgent need to enhance the non-invasive ventilator facilities for patients with severe hypoxic respiratory failure.

The HFNC equipment donated by the company will be used at the four-bed surgical High Dependency Unit (HDU) previously donated by Ceylinco Life to Ward 24 of the hospital. The High Flow Nasal Cannula is used by the medical team to bridge patients being weaned from invasive ventilation.

Ceylinco Life has built, equipped and donated High Dependency Units to the Colombo South Teaching Hospital, Kalubowila, the National Hospital, Colombo, the Lady Ridgeway Children’s Hospital and the Jaffna Teaching Hospital. HDUs are needed to upgrade a patient from normal care or as a step down from intensive care, helping release beds in the intensive care units. These units are used for post-surgery care, before transferring patients to the wards, or to treat an intensive disease.

Pictured here at the donation of High Flow Nasal Cannula equipment to the Colombo South Teaching Hospital, Kalubowila are Ceylinco Life’s Senior Assistant General Manager – Alternative Channels & Emerging Business Lakshika Keragala (extreme left), the hospital’s Consultant Surgeon Dr Malith Nandasena, and medical and nursing staff of the hospital.

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