Leading hospitality brand Heritance Hotels and Resorts, part of the premier hospitality company Aitken Spence Hotels topped LMD’s list of Customer Excellence Survey in the category of Nationwide Hotels 2021, further reiterating its commitment to excellence in service.
The hotel brand, under which iconic hotels and resorts are listed – such as Heritance Kandalama in Dambulla, Heritance Tea Factory in Kandapola, Heritance Ayurveda in Beruwala, Heritance Negombo and Heritance Ahungalla in Sri Lanka, as well as Heritance Aarah in the Maldives – has been, over the year, recognized globally for their hospitality from the heart.
As a Sri Lankan company with a global vision, the brand lives its tagline of ‘where tradition is alive’, taking the vibrant Sri Lankan locality to the world, among which is its renowned hospitality of the island nation and the brilliant smiles of service.
Pioneers in inspiring experiential travel, the Heritance Hotels & Resorts brand has paved the way in taking Sri Lanka to the world through the hospitality sector; with special emphasis on curating products and services that are directly meant to continually provide guests with a superior and unforgettable experience.
The Customer Excellence Survey by LMD was conducted as an online survey to better understand the satisfaction levels of customers in the local context and to recognize the most popular service providers in Sri Lanka. The survey comes at an opportune time when customer expectations and priorities are changing with COVID-19 and related trends. The survey therefore is a nod to businesses that have evolved with the times to cater to changing demands while achieving excellence.
“We are elated by this recognition” said Stasshani Jayawardena, Head of Tourism and Leisure, and Chairperson of Aitken Spence Hotels Management and Director Aitken Spence PLC. “This further reaffirms that we are heading in the right direction; taking into account the changing patterns and trends of the world, while forging ahead with the customer excellence that we have come to be known for.”
She further stated that despite the challenges of the recent past, the Company has been fortunate to be backed by a strong and loyal workforce who are constantly looking to exceed expectations. “We are in the business of people. We cannot provide service excellence if not for our genuinely passionate teams in each of the hotels, who work tirelessly to ensure our guest expectations are surpassed in every way.” She also noted that the recognition also serves as an encouragement to continue the good work.
“We are proud to end the year on a high note with a recognition such as this,” Jayawardena reiterated. “With all the exceptional activities we have in store, we are only looking at surpassing our best to elevate customer excellence in the new year.”
Berendina bags Silver at the CA Sri Lanka 56th Annual Report Awards
Berendina Micro Investments Company Limited, better known as BMIC among its microfinance clientele and partners, won the Silver award at the 56th Annual Report Awards organized by the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka), under the category of Finance Companies and Leasing Companies (total assets up to Rs. 20 Billion). Over 70 companies, ranging from conglomerates, multinationals to non-profit organisations, and SMEs, were honoured at this year’s competition for their excellence in financial reporting. The gala event of this year held on 09th December 2021 at BMICH. Being the first Microfinance Company licensed by the Central Bank of Sri Lanka, BMIC is no stranger to this annual competition having won a prestigious Gold Award in 2017 and Merit Award in 2018.
The award from CA Sri Lanka is the fourth award to be won by BMIC during the financial year 2021, having won 3 international awards, namely, ‘The Best Microfinance Company in Sri Lanka’ and ‘The Best Agricultural Lending Company in Sri Lanka’ awards from the UK based Global Banking and Finance Review magazine as well as ‘Donor’s Choice Award’ at the international competition conducted by SCALE Green Creative Adaptation Awards in USA in 2021. Focused on poverty alleviation, BMIC as a Microfinance Institution (MFI) extends micro-credit facilities and enterprise development services that ensure long term sustainability and growth of business ventures of its clients, providing loans at the lowest interest rate compared to other MFIs in Sri Lanka. At present, BMIC manages a loan portfolio of over Rs. 3.1 billion and an annual turnover exceeding Rs. 900 million. It supports well over 70,000 microfinance clients through its 30 Branches in 11 districts. The CA award bestowed on BMIC is another testament to its commitment in continuously supporting its clients to overcome the obstacles during difficult times, while preserving its transparency in reporting, corporate governance, sustainability and social responsibility.
SLIC repositions Business Club insurance with more focus on SMEs
Sri Lanka Insurance last week announced repositioning of its Business Club insurance, a trade insurance policy which provides a comprehensive business insurance solution to fit for the diverse insurance need of small and Medium enterprises (SME).
“According to the Export Development Board of Sri Lanka SMEs are considered to be the backbone of the economy with a contribution up to 52% of the GDP. SMEs play a crucial role to battle the poverty in the country providing employment opportunities for the youth as the SMEs does not require capital than large firms. Further SMEs increase tax bases much quickly when compared to large firms,” an SLIC news release explained.
“Recognizing the importance and vital contribution made to the economy by SMEs, Sri Lanka Insurance went back to the drawing board to refine the “Business Club” comprehensive insurance solution to cater to the unique requirements of the businesses,” it said.”
“Therefor the insurance solution was developed to reinforce the success and safety of the businesses.”
The insurance plan will provide protection for any businesses be it retail, grocery store, supermarket, pharmacy or any other covering many perils inclusive of environmental dangers such as floods, cyclone, fire, lightning as well as other factors such as breaking and burglary, SLIC explained.
The release further said an array of main covers are available for businesses inclusive of fire and/or lightening, explosion, malicious damage, aircraft damage, earthquakes along with the free covers such as cost of removal of debris, loss of rental, architect, surveyors, consulting engineering fees, cost of alternative accommodation etc..
A range of additional covers are also available at an additional premium for businesses to choose. Money insurance during transit and while at premises, accidental breakage of glass cover, sign board cover, electronic equipment all risk cover are among the many additional covers offered.
Interested parties who’d like SLIC to assist in developing an insurance solution that covers the business risks can contact SLIC call center on 011 2 357 357.
German fruit and tea importers stresses importance of packaging
Jan Paul Bethke, a leading German importer of Sri Lankan fruits and tea, at a recent
EDB-organized event, urged Sri Lankan agri-product exporters to practice effective and superior packaging if they are to be successful in terms of capturing markets in Europe.
“If you package your product well, include a QR code (incorporating extensive details such as the farmer who grew products), and convey a personalized story, customers in advanced markets such as Germany and Europe would develop an affinity with your products”, Bethke noted.
He made these remarks at a Jan. 12 forum forum organized by the Sri Lanka Export Development Board (EDB) on packaging and value addition strategies to enhance Sri Lanka’s agri-product exports to Germany, an EDB news release said.
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