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Greg Jacobson shares his ‘Secrets to Creating an Outstanding Client Experience’



Leading and globally acclaimed corporate trainer Greg Jacobson inspired business leaders with how to create better mindsets, positively transform businesses, and turning customers into lifelong loyal clients by establishing meaningful relationships at an exclusive event in Colombo.

“It is not just about selling a product or services but putting in the effort to make clients feel listened to, cared for, and important.” Jacobson said addressing the audience. He explained that the foundation for successful relationships is mutual trust, mutual respect, shared values, and common interests.

Greg Jacobson is the world’s leading quality of life strategist. This is achieved by focusing on emotional fitness and meaningful relationship-building. He has been personally mentored by Jack Canfield, Les Brown, Brian Tracy, Keith Cunningham, Jay Abraham, Tony Robbins, and many others. With years of experience as a mentor, consultant and speaker, Greg has taught hundreds of organizations and high-performing individuals to become better team players and achieve their objectives faster.

He has been featured on Fox Business, CNN, Bloomberg Business, and a myriad of other top news programs for his ability to produce stellar results for dozens of industries and several hundred clients including global business giants such as Marriott International, Sotheby’s, Andaz, the Ritz-Carlton, and Amazon.

Business leaders got an opportunity to learn how to create a culture where not just clients, but everyone from the front line workers to the C-suite executives feel totally cared for and special. “The frontline employees are the first point of contact with your clients, if you do not treat them well, they can very easily put your customers off. Always look for opportunities to prop people up and not to knock them down,” he said.

He emphasized the importance of empowering employees while focusing on client retention, not just top down but from bottom up.

Jacobson also shared tips on how to always receive nothing less than stellar 5-star reviews from every client, practices to immediately improve morale, and proven action strategies and systems that will greatly increase any company’s bottom line.

“Listening intently means, I intend to take what you said and act on it. This does not necessarily mean to be a problem solver but a solution provider. Also, listening intently helps to provide a highly personalized service, specific to each client,” he said are important elements for providing outstanding service. “Start by changing the way you think. Everything we do is based on what we believe and how we feel. Therefore it is important to train our brain to work for us and be comfortable with being uncomfortable, rather than being controlled by automatic thinking,” he said.

The programme was organized by Success Zante (Pvt) Ltd, a leading training and self-development event organizer in offering career, personality, and leadership training by international world renowned trainers and speakers such as Tony Robbins, Rajiv Talreja, Robert Kiyosaki, T. Harv Eker, Nas Daily, John De Martini, Indika Ramachandra and of course Greg Jacobson, and many others who are some of the best available anywhere.

“Greg Jacobson is a happiness and quality of life strategist.” Said Shuvo Hridayesh, CEO of Success Zante. “We believe in making a positive impact through world class teachings and take pride in providing opportunities where Sri Lanka can experience a global mentor such as Greg Jacobson, the international bestselling author of the book ‘Think Yourself Happy’.

“The feedback received was spectacular and everyone who participated received instantly-actionable skills and extremely useful insights on how to create opportunities for memorable and meaningful experiences that help to develop deeper relationships with both their clients as well as their team,” Hridayesh said.

Success Zante is all set to repeat the programme hosted by Greg Jacobson, on 30th of March 2022 at Jaic Hilton, due to popular demand. It is also a great opportunity for anyone who missed the initial programme and is interested in finding out the ‘Secrets to Creating an Outstanding Client Experience.’

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Sri Lanka still ‘under test’ before it can receive crucial second tranche from IMF



From left: Sarwat Jahan, IMF Resident Representative in Sri Lanka, Katsiaryna Svirydzenka, Deputy Mission Chief for Sri Lanka, IMF, Peter Breuer, Senior Mission Chief for Sri Lanka, IMF, Huong Lan 'Pinky' Vu, Communications Officer, IMF at the press briefing held at the Central Bank head office in Colombo yesterday.

by Sanath Nanayakkare

International Monetary Fund (IMF) staff concluding their visit to Sri Lanka yesterday reaffirmed their support to Sri Lanka to move out of the ongoing economic crisis, but did not specify an exact timeline for releasing the second tranche of its Extended Fund Faculty (EFF) arrangement to Sri Lanka.

The IMF mission team led by Peter Breuer and Katsiaryna Svirydzenka that visited Colombo from September 14 to 27, is yet to be convinced that it has received a robust programme from the Sri Lankan authorities where they indicate how they would be addressing the persistent revenue shortfall besides outlining progress in foreign debt restructuring which would give Sri Lanka a breather to balance its financing requirements as it starts to repay its foreign debt.

“We had constructive and productive discussions with the Sri Lankan authorities on economic performance and policies underpinning the first review under the IMF Extended Fund Facility (EFF) arrangement. The people of Sri Lanka have shown remarkable resilience and the authorities have made significant progress on important reforms. The discussions will continue towards reaching a staff-level agreement in the near term that will maintain the reform momentum needed to allow Sri Lanka to emerge from its deep economic crisis, Peter Breuer said.

“The objectives of the IMF-supported program will continue to focus on restoring macroeconomic stability and debt sustainability, while protecting the poor and vulnerable, safeguarding financial stability and stepping up structural reforms to address corruption vulnerabilities and unlock Sri Lanka’s growth potential, he said.

However, the press briefing given by the IMF team yesterday signaled that they needed to see more economic and financial policies to support the approval of the First Review of the program under the EFF arrangement.

“Sri Lanka has made commendable progress in implementing difficult but much-needed reforms. These efforts are bearing fruit as the economy is showing tentative signs of stabilization. Inflation is down from a peak of 70 percent in September 2022 to below 2 percent in September 2023, gross international reserves increased by $1.5 billion during March-June this year, and shortages of essentials have eased. Despite early signs of stabilization, full economic recovery is not yet assured. Growth momentum remains subdued, with real GDP contracting by 3.1 percent in the second quarter on a year-on-year basis and high-frequency economic indicators continuing to provide mixed signals. Reserve accumulation has slowed in recent months, he said.

Speaking further Peter Breuer said: “Sustaining the reform momentum is critical to put the economy on a path towards lasting recovery and stable and inclusive economic growth. The authorities have met the program’s primary balance targets and remain committed to this important pillar of the program so as to support their efforts to restore debt sustainability. However, revenue mobilization gains – while improved relative to last year – are expected to fall short of initial projections by nearly 15 percent by year end, in part due to economic factors.

“The onus of fiscal adjustment would fall on public expenditure if there were no efforts to recoup this shortfall. This could weaken the government’s ability to provide essential public services and undermine the path to debt sustainability. To increase revenues and signal better governance, it is important to strengthen tax administration, remove tax exemptions, and actively eliminate tax evasion.

“Against continued uncertainty, it also remains important to rebuild external buffers through strong reserves accumulation. Building on the Central Bank of Sri Lanka’s success in controlling inflation, refraining from monetary financing will help keep inflation in check. Other challenges include maintaining cost recovery in electricity pricing.

“The government has made steady progress on structural reforms. Key legislations passed in Parliament, including the new Central Bank Act and the Anti-Corruption Act, could improve governance if implemented effectively. The IMF Governance Diagnostic report would inform future reform measures to strengthen governance when published.

“A new welfare benefit payment scheme was enacted with new eligibility criteria that aims to improve targeting, adequacy, and coverage of social safety nets. To ensure financial stability, steps were taken on conducting bank diagnostics, developing a roadmap for addressing banking system capital and liquidity shortfalls and improving the bank resolution framework.

“The authorities have also made headway on regaining debt sustainability through the execution of the domestic debt restructuring and advancing discussions with external creditors. As Sri Lanka is restructuring its public debt which is in arrears.

“Executive Board approval of the first program review requires the completion of financing assurances reviews. These financing assurances reviews will focus on whether adequate progress has been made with debt restructuring to give confidence that it will be concluded in a timely manner and in line with the program’s debt targets.

“Discussions are on-going, and the authorities are continuing to make progress on their plans for revenue mobilization targets, anti-corruption efforts, and other important structural reforms.”

The IMF team held meetings with President and Finance Minister Ranil Wickremesinghe, Central Bank of Sri Lanka Governor Dr. P. Nandalal Weerasinghe, State Minister Shehan Semasinghe, Chief of Staff to the President Sagala Ratnayaka, Secretary to the Treasury K M Mahinda Siriwardana, and other senior government and CBSL officials, during the visit. The IMF team also met with parliamentarians, representatives from the private sector, civil society organizations, and development partners.

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‘Imposing minimum room rates on five star hotels could ruin tourism sector’



Tourists in Sri Lanka

By Hiran H.Senewiratne

The imposing of a minimum room rate on five star hotels on the basis of a recent gazette notification is actually killing the industry. Room rates, accordingly, could henceforth rise to between 80 percent and 100 percent, top travel and tourism industry expert Chandana Amaradasa said.

“The minimum room rate of a five star hotel currently comes to about US $ 65 but with the new gazette notification it would go up to US $ 170 per day. But our competitors, such as, Thailand, Malaysia and Vietnam are maintaining a minimum room rate of US$ 80 to US$ 85, Amaradasa told The Island Financial Review.

Amaradasa said that the tourism industry is just picking- up and ‘this type of move is detrimental to the entire sector because these room rates are normally determined by demand and supply and not by gazette notifications.

Amaradasa added: ‘At present, Colombo five star hotels are mainly patronized by Indian tourists, corporate clients and MICE tourists. This will not only impact hotel revenue but the outside supply chain as well. Nowhere in the world is the tourism industry regulated in this manner and this would enable our competitors, such as, Vietnam and Thailand to attract tourists.

“As a long term consequence, some of the airlines could also pull out of Sri Lanka and hotels will halt recruiting new staff and training them with the limiting of their revenue sources.’

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ADL’s journey continues: Unveiling new offices in Indonesia and Malaysia for tech excellence



Axiata Digital Labs (ADL), the renowned technology hub of Axiata Group Berhad, is proud to announce the grand opening of two new offices in Indonesia and Malaysia. These strategic expansions, respectively, mark significant milestones in the company’s journey since it’s inception in 2019. This signifies ADL’s unwavering commitment to revolutionizing the telecommunications industry and propelling the global rate of digital transformation.

The inauguration of these state-of-the-art offices exemplifies the dedication ADL has towards expanding its footprint and harnessing the power of innovation across Southeast Asia. As the first CMMI 2.0 Level 3 IT organization in Sri Lanka and an ISO-certified company, ADL is well-positioned to lead the charge in transforming traditional telcos into techcos through its groundbreaking Axonect Product Suite.

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