Business
Greg Jacobson shares his ‘Secrets to Creating an Outstanding Client Experience’

Leading and globally acclaimed corporate trainer Greg Jacobson inspired business leaders with how to create better mindsets, positively transform businesses, and turning customers into lifelong loyal clients by establishing meaningful relationships at an exclusive event in Colombo.
“It is not just about selling a product or services but putting in the effort to make clients feel listened to, cared for, and important.” Jacobson said addressing the audience. He explained that the foundation for successful relationships is mutual trust, mutual respect, shared values, and common interests.
Greg Jacobson is the world’s leading quality of life strategist. This is achieved by focusing on emotional fitness and meaningful relationship-building. He has been personally mentored by Jack Canfield, Les Brown, Brian Tracy, Keith Cunningham, Jay Abraham, Tony Robbins, and many others. With years of experience as a mentor, consultant and speaker, Greg has taught hundreds of organizations and high-performing individuals to become better team players and achieve their objectives faster.
He has been featured on Fox Business, CNN, Bloomberg Business, and a myriad of other top news programs for his ability to produce stellar results for dozens of industries and several hundred clients including global business giants such as Marriott International, Sotheby’s, Andaz, the Ritz-Carlton, and Amazon.
Business leaders got an opportunity to learn how to create a culture where not just clients, but everyone from the front line workers to the C-suite executives feel totally cared for and special. “The frontline employees are the first point of contact with your clients, if you do not treat them well, they can very easily put your customers off. Always look for opportunities to prop people up and not to knock them down,” he said.
He emphasized the importance of empowering employees while focusing on client retention, not just top down but from bottom up.
Jacobson also shared tips on how to always receive nothing less than stellar 5-star reviews from every client, practices to immediately improve morale, and proven action strategies and systems that will greatly increase any company’s bottom line.
“Listening intently means, I intend to take what you said and act on it. This does not necessarily mean to be a problem solver but a solution provider. Also, listening intently helps to provide a highly personalized service, specific to each client,” he said are important elements for providing outstanding service. “Start by changing the way you think. Everything we do is based on what we believe and how we feel. Therefore it is important to train our brain to work for us and be comfortable with being uncomfortable, rather than being controlled by automatic thinking,” he said.
The programme was organized by Success Zante (Pvt) Ltd, a leading training and self-development event organizer in offering career, personality, and leadership training by international world renowned trainers and speakers such as Tony Robbins, Rajiv Talreja, Robert Kiyosaki, T. Harv Eker, Nas Daily, John De Martini, Indika Ramachandra and of course Greg Jacobson, and many others who are some of the best available anywhere.
“Greg Jacobson is a happiness and quality of life strategist.” Said Shuvo Hridayesh, CEO of Success Zante. “We believe in making a positive impact through world class teachings and take pride in providing opportunities where Sri Lanka can experience a global mentor such as Greg Jacobson, the international bestselling author of the book ‘Think Yourself Happy’.
“The feedback received was spectacular and everyone who participated received instantly-actionable skills and extremely useful insights on how to create opportunities for memorable and meaningful experiences that help to develop deeper relationships with both their clients as well as their team,” Hridayesh said.
Success Zante is all set to repeat the programme hosted by Greg Jacobson, on 30th of March 2022 at Jaic Hilton, due to popular demand. It is also a great opportunity for anyone who missed the initial programme and is interested in finding out the ‘Secrets to Creating an Outstanding Client Experience.’
Business
Hayleys delivers remarkable 40% growth in Profit Before Tax to Rs. 35 bn in the financial year ending March 2025

The Hayleys Group delivered a year of exceptional growth and profitability, recording a 40% y-o-y increase in Profit Before Tax to Rs. 35.37 bn during the financial year ending 31st March 2025. Consolidated Revenue grew by 13% to an unprecedented Rs.492.20 bn, marking the highest-ever Revenue achievement in the Group’s operating history.
The performance for the year represents the Group’s continued efforts to collectively pursue its strategic ambitions of building an optimal portfolio of businesses, enabling the Group to remain resilient to evolving dynamics in the operating landscape. As one of Sri Lanka’s most socio-economically impactful organisations, the Group also remained steadfast in its commitment to fulfilling its corporate purpose through a relentless focus on triple bottom-line value creation.
As a Group with considerable exposure to global markets, the operating landscape for the year was defined by increasingly interconnected external and internal influences. While global growth was largely resilient in 2024, persistent geopolitical tensions, shifting trade dynamics and divergent recovery trends across regions adversely impacted economic activity.
Meanwhile, domestic macroeconomic conditions stabilised in 2024, supported by continued focus on fiscal consolidation, prudent monetary policy measures and successful debt restructuring. Resultantly, investor and consumer sentiments demonstrated an improvement during the year, fostering a conducive environment for business growth.
The improvement in performance was broad-based with the Group’s export-oriented sectors, Consumer & Retail, Transportation & Logistics as well as Projects & Engineering sectors leveraging their strong market positions to capitalise on the more conducive operating conditions.
Business
146 new apparel professionals graduate from Brandix Corporate Campus, fueling industry’s future

A new cohort of apparel professionals passed out as the Brandix Corporate Campus (BCC) concluded its 2024 Convocation at the BMICH in Colombo recently. The event marked a significant milestone for BCC, as 146 diploma holders graduated — including the first batch from its flagship programme, the full-time Diploma in Fashion, Apparel, and Textiles.
At a time when the apparel sector is undergoing rapid transformation amidst global uncertainties, the accomplishments of these diploma holders reflect the strength and relevance of BCC’s industry-aligned curriculum and practical training model. The convocation brought together industry leaders, students and their families to commemorate the occasion.
“We are in the midst of significant challenges, but it’s precisely during times like these that the need for skilled, innovative graduates becomes most apparent. The apparel industry will thrive because of people like you, who bring fresh thinking, technical skills, and the ability to adapt to changing circumstances. It is your ability to respond to change that will determine the success of the industry going forward,” he said.
This message came in the context of recent global tariff changes, which have created new pressures on the apparel sector. Despite these challenges, Premarathne stressed the industry’s resilience and growth potential remain strong, underpinned by the collective strength of skilled professionals entering the field.
The graduating class was a blend of industry professionals who completed the College and Associate Diplomas in Clothing Manufacturing Management and full-time students from the Fashion, Apparel and Textiles program. Impressively, more than 90% of the full-time students have already secured employment within the apparel industry, highlighting the strong industry alignment and practical value of the programs offered.
Business
BOI seeks new opportunities to accelerate FDI with designated ambassadors

The chairman of the BOI, Mr. Arjuna Herath, and senior officials met with the Sri Lankan foreign services designated Ambassadors and diplomatic representatives led by Sumith Dissanayake, DG, Human Resources, and Mission Development, and discussed the way forward for FDI attraction to Sri Lanka
During the meeting, Mr. Herath also spoke about the need for targeted marketing initiatives and the establishment of incentives that would attract foreign investors. He encouraged the ambassadors to leverage their networks to create opportunities for partnership and investment in Sri Lanka’s growing economy. Mr. Hearth revisited recent economic developments and the significant turnaround in economic indicators. The significant GDP performance, which outperformed the forecasted 4.4% and realized 5 % growth, is due to the reliance of the Sri Lankan economy. The post-economic crisis period results in better performance in sectors such as tourism and construction.
During the meeting, the context of the Sri Lankan economic landscape and its stance on FDI attraction were further discussed. The monetary discipline, the Central Bank’s commitment to maintaining a stable and predictable money supply, is crucial for achieving price stability and a healthy economic environment. This has been achieved through various monetary policy instruments present-day context. This was evident in such areas as interest rate adjustments and open market operations, managing inflation (single-digit), and maintaining a stable exchange rate. Further, it was discussed that healthier foreign reserves, in 2024 USD 7 billion, and aiming at USD 8 billion in 2025. Hence, it is evident that almost every aspect of the economic landscape brings positive indicators to investors; it would be a catalyst and provide a better platform for the Sri Lankan foreign mission overseas to promote the country.
The government’s commitment to debt restructuring and the IMF’s approval of the government’s effort to fulfill the economic transformation of the country, and normalizing the political ecosystem, and the effort of anticorruption, further discussed with the diplomatic community and explored new avenues to boost the image of the country. (BOI)
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