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George alerts Sri Lanka Tourism: an investigation for alleged negligence by transportation agent

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On 1st October Sri Lanka Tourism announced a relaxed, bubble free experience for international visitors who had completed COVID vaccination protocols and arriving in the destination with a negative PCR test taken prior to leaving the home country.

In response, a traveller from the United States speaks of having come to Katunayake on 7th October via Maldives and Istanbul, and claims on a YouTube video that is being circulated widely, that he arrived in Sri Lanka after conforming to all visa requirements as stipulated by our Embassy in Washington and keeping to vaccination protocols to find on arrival that the local car rental company had failed to send a representative to receive him at the airport, this has led him to venture out and stay at a hotel close to the airport and try to venture to Sri Lanka on his own, found it difficult to find alternative transport and being disappointed had left the country, in just five hours.

Sri Lanka Tourism understands and sympathises with the plight of Mr. George from the U.S.A. who found himself with no transport and no agent in Colombo, and has contacted the agent named by him and taken steps to inquire into why the said agent did not keep to his undertaking. While steps are being taken to inquire into the incident it has also to be taken note of that an incident of this nature, though very rare, can happen in the post COVID scenario of ‘on off lockdowns’ which most countries are operating on and in no way tarnishes the image of Sri Lanka. This is confirmed by Mr. George himself who says in the same video that he is looking forward to a visit.

The revival of the tourism industry is of utmost importance to the Sri Lankan economy and Sri Lanka Tourism understands the key role played by both the private and public sector to ensure that tourists arriving to the Island have positive and unforgettable experiences. The Authorities call on the industry to ensure that their teams are refreshed on service standards and are instilled with the importance of providing service experiences that are in keeping with expectations of all tourists, both domestic and international.

Sri Lanka Tourism is happy to announce that despite the pandemic the Island remains a top of the mind destination, and that Sri Lanka has received many positive accolades notwithstanding the border closures and no physical arrivals into the country. With the recent movement in international travel, Sri Lanka has seen an exponential interest which will result in increased arrivals, and is being aided by increased connectivity, with new airlines commencing operations and an increase in routes of existing airline partners.



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BOC secures ‘SLIM Kantar People’s Banking Services Brand of the Year 2025’

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BOC officials receiving the award at the SLIM Kantar People's Awards 2025

Reinforcing its position as a leader in Sri Lanka’s banking sector, Bank of Ceylon (BOC) has been once again named the ‘SLIM Kantar People’s Banking Services Brand of the Year’ at the SLIM Kantar People’s Awards 2025. This recognition, based on consumer preferences, highlights the bank’s role in Sri Lanka’s financial sector and its strong relationship with customers.

The SLIM Kantar People’s Awards, one of the most anticipated corporate events in Sri Lanka, is an accolade that directly reflects the voice of the people. Organised by the Sri Lanka Institute of Marketing (SLIM) and backed by an independent survey conducted by Kantar, the awards recognise brands and personalities that have established strong connections with Sri Lankan consumers. BOC’s repeated success in securing this award shows its continued trust and significance in the lives of millions.

As a financial institution that has played a key role in the country’s economic stability and growth , BOC continues to focus on digital banking, good governance, financial inclusion, and sustainability. Its efforts to improve financial literacy, promote savings and entrepreneurship, and support the SME sector have strengthened its position as a trusted financial partner.

Commenting on the achievement, the Chief Marketing Officer of Bank of Ceylon Sameera D Liyanage stated, “Winning the ˜People’s Banking Services Brand of the Year at the SLIM Kantar People’s Awards once again is a testament to the unwavering trust our customers place in Bank of Ceylon. This recognition reinforces our commitment to delivering innovative, accessible, and customer-centric banking solutions that empower individuals, businesses, and communities across Sri Lanka. As we continue this journey of excellence, we remain dedicated to shaping the future of banking with trust, resilience, and service at our core”

The bank attributes this latest recognition to the support of its customers and stakeholders. Expressing gratitude, BOC reaffirmed its vow to deliver banking solutions while maintaining a customer-focused approach. As it continues to adapt to technological advancements and market changes, BOC is focused on economic stability and financial well-being for all Sri Lankans.

For over 85 years, Bank of Ceylon has been a cornerstone of Sri Lanka’s financial landscape, connecting individuals and businesses to global opportunities. BOC’s extensive network with over 2,300 touch points spread across the nation, ensures that bank’s customers have convenient access to a wide range of financial services. Moreover BOC was ranked as the only Sri Lankan Bank among the Top 1000 World Banks 2024 and the Banker of the Year 2021,2023 and 2024 by The Banker Magazine UK, The Number 1 Banking Brand in Sri Lanka by Brand Finance Lanka. Internationally, Bank of Ceylon has established a strong presence in key locations such as a Subsidiary in London, UK; branches in Male and Hulhumalé in the Maldives; Chennai, India; and the Seychelles.(BOC)

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Sysco LABS concludes first edition of ‘Mentor Mash’ mentorship program

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Mentees Menusha Prithiviraj and Senuri Hettiarachchi sharing their experiences, highlighting the benefits of structured mentorship and knowledge sharing.

Sysco LABS recently concluded the first edition of ‘Mentor Mash’, an internal mentorship initiative designed to foster learning and professional development among colleagues. Over the course of six months, 26 mentor-mentee pairs engaged in structured mentorship, focusing on knowledge-sharing, career guidance and professional growth.

Speaking on the initiative, Rehan Anthonis, Senior Director – People Operations said: “At Sysco LABS, we recognize that the foundation of a strong workforce lies in continuous learning and development. The ‘Mentor Mash’ program was designed to provide colleagues with structured opportunities to gain insights, refine their skills and receive guidance from experienced professionals within the company. By fostering an environment where knowledge-sharing is prioritized, we are equipping our teams to drive innovation and excel as technology leaders.”

Sysco LABS remains committed to creating opportunities for internal learning, mentorship, and professional development, ensuring that colleagues are well-equipped to contribute meaningfully to company growth.

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Aitken Spence Institute of Hotel Management strengthens hospitality workforce with latest graduates

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The graduates with the Aitken Spence Hotels management team

Aitken Spence Institute of Hotel Management, a key initiative of Aitken Spence Hotels’ Learning and Development arm, held its latest graduation ceremony at Heritance Ahungalla, marking another milestone in its mission to develop skilled professionals for the hospitality industry. Established in 2007 as part of the company’s strategic Corporate Social Responsibility (CSR) initiative, the institute operates with the support of the TUI Care Foundation, ensuring students receive world-class training and career opportunities.

With Hotel Schools in Ahungalla and Dambulla, the institute offers training in Food & Beverage, Housekeeping, and Professional Cookery through a five-month program that integrates classroom learning with practical industry experience. Since its inception, over 800 students have graduated, many securing employment within Aitken Spence Hotels or furthering their studies.

The 2025 graduating class comprised 90 students, with those from Ahungalla specialising in Food & Beverage and Housekeeping, while Kandalama graduates focused on Food & Beverage and Professional Cookery. The event was attended by graduates, their families, and senior representatives from Aitken Spence Hotels, including Susith Jayawickrama, Joint Managing Director of Aitken Spence Hotel Managements (Pvt) Ltd, Suresh Muttiah, Group Chief Human Resources Officer, and Maheesha Ratnayaka, COO of the Sri Lanka Hotel Sector.

Speaking at the event, Susith Jayawickrama emphasised the programme’s role in shaping the industry’s future workforce. “By equipping young professionals with the necessary skills and real-world exposure, we are not only enhancing their career prospects but also strengthening Sri Lanka’s hospitality sector,” he stated.

A notable highlight of the ceremony was the presence of Ms. Dagmar Wöhrl, Member of the Board of Trustees at the TUI Care Foundation, an organisation that has played a pivotal role in supporting the initiative. With assistance from the TUI Academy in collaboration with the Sustainable Hospitality Alliance, students receive comprehensive support, including accommodation, meals, uniforms, and a stipend during their training. The TUI Care Foundation is an independent charitable organization founded by TUI, one of the world’s leading tourism businesses and is dedicated to harnessing the positive impact of tourism to protect the natural environment and empower communities in travel destinations

More than 75% of graduates are expected to transition into roles within Aitken Spence Hotels, reinforcing the institute’s commitment to bridging the skills gap in the hospitality industry. This year’s ceremony once again highlighted the institute’s dedication to providing structured career pathways for aspiring hospitality professionals in Sri Lanka.

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