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From Violent Colombo to Peaceful Baghdad

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At my departmental farewell party at Le Galadari Meridien Hotel, Colombo in 1989 May

1.PASSIONS OF A GLOBAL HOTELIER

Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca

Independent Sri Lanka has faced several disruptions over many decades. Despite short-lived ceasefires and the government’s attempts to encourage extremists to enter peaceful elections, by the late 1980s the government of Sri Lanka was fighting two wars – the LTTE civil war and the second wave of JVP insurgency. Stakeholders of tourism and hospitality industries continued to be resilient. However, by the late 1980s, the situation had deteriorated significantly, casting a shadow of uncertainty over the country’s future. My birth place Colombo had become a violent city with frequent deadly bomb explosions and killings.

In 1989, amidst the turmoil, I found myself at a crossroads in my career journey. As the Director of Food & Beverage at Le Meridien in Colombo, I harboured ambitions beyond the confines of familiarity. Guided by the belief that true growth lies beyond comfort zones, I sought opportunities on the global stage. That was uncommon for a hotelier from a developing country at that time.

Under the mentorship of Jean-Pierre Kaspar, the former General Manager of Le Meridien in Colombo, I envisioned a trajectory that transcended geographical boundaries. With his guidance, I embarked on a path of professional development, honing my skills in diverse settings from Singapore to Paris and London, laying the groundwork for my aspirations.

However, as I shared my ambitions with the new General Manager of Le Galadari Meridien Hotel, Paul Finnegan, I encountered unforeseen obstacles. Despite my eagerness to explore opportunities abroad, the prevailing circumstances constrained my options. Undeterred by setbacks, I resolved to forge ahead in pursuit of my global aspirations, bidding farewell to Le Meridien and Sri Lanka in search of new avenues aligned with my ambitious global career.

Then General Manager of Hotel Lanka Oberoi, Kawal Nain introduced me to Madan Mishra, Vice President for Oberoi in Iraq, and Regional Vice President & General Manager of Hotel Babylon Oberoi in Baghdad. Nain gave me a glowing recommendation. After the formal interview, Mishra invited me to an informal discussion at the London Grill at Hotel Lanka Oberoi, when he hosted my wife and me to dinner.

“As the operator of the three largest and best five-star hotels in Iraq, Oberoi has a key role to play in training hospitality workers and developing tourism in Baghdad and Mosul. Welcome to my top team” said Mr. Mishra as he shook my hand after I signed a two-year expatriate contract with Oberoi.

My boss at Le Meridien was surprised with my quick decision. Paul Finnegan told me, “Chandi, you have decided to leave a global five-star hotel company owned by Air France to join a small regional hotel chain run by an Indian company. That does not make any sense to me, unless you have an exceptionally good reason!” I rested my case by showing him my contract. I told him, “What Oberoi has offered me is five times my current salary at Le Meridien. If you match it and offer me an expatriate contract in another country, I will re-join Le Meridien.” Well, it eventually happened eight years later in 1997, when I opened Le Meridien in Jamaica as its General Manager.

As at that time in Iraq they did not like to use the term ‘Director’, my title would be ‘Food & Beverage Manager’. “You know that over the last 17 years, Oberoi sent two dozens of promising Sri Lankan hoteliers for universally recognized two-year management program at the Oberoi School of Hotel Management in New Delhi. None of them reached the level of Food & Beverage Manager at Hotel Lanka Oberoi.

You would be the first Sri Lankan to hold this very senior position at an Oberoi hotel” Kawal Nain said, and then Madan Mishra explained, “Chandi, you would be our third ranking leader at Babylon Oberoi after me and the Resident Manager. You would be overall in charge of ten food and beverage outlets and banqueting, kitchens, and stewarding. Your team will include 160 employees from 10 countries. Seven of the managers reporting to you would be graduates of the Oberoi School of Hotel Management,” Madan Mishra said.

Mishra then added, “Out of 52 Sri Lankans I have recruited for Babylon Oberoi, you are one of two persons not from Hotel Lanka Oberoi. My friend, Mr. Nain thinks very highly of you, and I respect his judgement.” The other non-Oberoi person in the team was the IT Manager, who was married to Shirani Perera, the Oberoi-trained Executive Housekeeper chosen for Hotel Babylon Oberoi. Prior to our departure to Iraq, I was asked by my new boss to lead the team of 52 from different departments during our travels and until reaching the Hotel Babylon Oberoi in Baghdad.

After the Iran–Iraq War ended in August 1988, with the killing of 500,000 people over a period of eight years, there was optimism about the future of Iraq. It was the longest conventional war of the 20th century, with USA and the West backing Iraq. The year 1989 was important for Iraq, which focused on re-building the country targeting stability, the economy, human capital, and tourism. The country desperately needed external expertise to place those aspirations on a fast track.

In May 1989, I embarked on a journey that would mark a pivotal chapter in my career. Departing from Colombo bound for Bombay (later renamed Mumbai), I found myself among 50 former employees from Hotel Lanka Oberoi. As the sole senior divisional head amidst this group of new recruits for Iraq, I naturally assumed a leadership mantle for the duration of our travels. My prior experience in India, gleaned during a two-week stint seven years earlier as a member of Sri Lanka’s national Judo team. This lent me a deeper familiarity with the country than my companions.

Following a night’s stay, graciously arranged by Oberoi Hotels in Bombay, we proceeded onward with a second flight to Baghdad. Despite the palpable anxiety shared by all 52 of us at the prospect of working in a war-torn region with a vastly diverse culture, we were happy with the high salaries offered to us. It swiftly became apparent to me that acclimatizing myself to three distinct cultures —Iraqi, Indian, and Oberoi— would be paramount. I resolved to make this adaptation my foremost priority and adjust my communication and leadership styles accordingly.

In the lead-up to our arrival in Bombay and during our brief sojourn in that vibrant metropolis, I embarked on a reflective exercise, drafting a concise yet strategic roadmap for my professional career goals. My key ambition was to ascend to the position of General Manager within an internationally renowned hotel chain in the coming years.

In addition, drawing upon my experience as a senior lecturer and my education in ‘Training Methodology’ on an ILO/UNDP Fellowship in Europe, I harboured aspirations of eventually returning to academia to obtain a globally recognized Ph.D. This ambition had already taken tangible form in the submission of a doctoral thesis proposal to the University of Surrey, in England where I had completed my master’s degree in international Hotel Management five years before.

Rounding out my handwritten plan before our descent into Iraq was a vision of eventually establishing an international consultancy firm specializing in hospitality management — an aspiration built upon the satisfaction derived from previous ad hoc consulting engagements.

The lands that now comprise Iraq have a rich historical tapestry, rooted in the ancient region of Mesopotamia, meaning ‘The land between the rivers’. This fertile territory, cradled by the Tigris and Euphrates rivers, nurtured a few of humanity’s earliest civilizations, including the Sumerians, Akkadians, Babylonians, and Assyrians.

Situated within the Fertile Crescent in the Middle East and Mediterranean — an arc of land of 11 modern-day nations spanning from Egypt to Iraq and Iran — this region played a pivotal role in the emergence of settled agricultural communities, dating back to the early ninth millennium BCE. Over millennia, Mesopotamia became a nexus of imperial power, experiencing successive dominions under Persian, Greek, and Roman rulership before becoming an integral part of the Islamic world after the seventh century.

In the aftermath of World War I, the modern nation-state of Iraq emerged from the former Ottoman provinces of Baghdad, Basra, and Mosul, under British colonial administration. Despite formal independence in 1932, Iraq remained under British influence during a disorderly era marked by monarchical rule and subsequent political upheavals.

The influence of the Arab nationalist and socialist Baath Party in 1968 heralded a period of relative stability, fuelled by substantial oil reserves, which enabled ambitious development initiatives and the creation of a formidable armed force. However, this stability in the country was eclipsed by the authoritarian reign of Saddam Hussein, who steered Iraq into disastrous conflicts, including the Iran-Iraq War (1980–1988), the Persian Gulf War (1990–1991), and the Iraq War (2003).

Geopolitically, Iraq is bordered by Iran to the east, Kuwait and Saudi Arabia to the south, Jordan and Syria to the west, and Türkiye, to the north. Despite its strategic location, Iraq possesses only a small coastline along the northern Persian Gulf, offering limited maritime access compared to its regional counterparts.

Iraq’s population has surged, surpassing 47 million — an exponential increase from its 1989 estimate of 17 million, akin to the population of Sri Lanka at that time. Since 1980, amidst three decades marred by conflict, there was a solitary year of peace in 1989 —a year that afforded me the opportunity to experience and engage with the complexities of Iraq first-hand.

Baghdad

Baghdad

Baghdad, a city steeped in vibrant history, was established in 762 AD along the caravan route bridging Asia and Europe. Its strategic position on the banks of the Tigris River propelled it to prominence as a cultural, commercial, and intellectual epicentre of the Islamic world. In 1921, Baghdad became the capital of Iraq.

Despite the tumult of wars and disruptions, Baghdad remained a beacon of learning and commerce, drawing both local inhabitants and international visitors to the country. Its rich tapestry of history finds expression in myriad attractions, from museums and shrines to mosques and bustling souks, contrasted with modern-day amenities such as upscale boutiques and vibrant dining establishments. Upon our arrival at Baghdad International Airport, the prominent presence of large portraits of Saddam Hussein told their own story.

Hotel Babylon Oberoi

Nestled in one of Baghdad’s most coveted neighborhood, adjacent to the verdant expanse of the green zone and overlooking the famed Tigris River, Hotel Babylon Oberoi epitomized five-star luxury. Boasting 300 lavishly decorated rooms and suites, the hotel provided guests with unparalleled convenience and comfort in the heart of down-town Baghdad. Vibrant souks and iconic landmarks were mere minutes away, ensuring an enriching stay for discerning travellers seeking leisure and exploration.

The hotel’s distinctive pyramid architecture and expansive gardens paid homage to Baghdad’s Babylonian legacy, while its culinary offerings stregnthened its status as a premier dining destination. With ten food and beverage outlets, including six dining venues, the hotel provided an enormous gastronomic experience. From the allure of a bustling casino, and a lively nightclub, to the tranquillity of a rooftop bar and a chic lobby lounge, the hotel catered to every indulgence.

For corporate gatherings, weddings, and events, the hotel boasted an elegant ballroom and banquet rooms capable of accommodating up to 600 guests, ensuring a seamless blend of sophistication and functionality. Meanwhile, the outdoor Olympic-size pool, fitness centre, and spa facilities epitomized luxury and wellness, offering guests the pinnacle of relaxation and rejuvenation.

As preparations unfolded for my family’s imminent arrival, I found solace in the warm embrace of Iraqi and Indian management colleagues. With full-board family accommodation secured in a spacious two-bedroom suite overlooking the Tigris River, I embarked on my role as an expatriate manager with a strong sense of purpose.

While my primary focus remained on laying the groundwork for my burgeoning global career, I willingly assumed additional responsibilities at the request of the General Manager. Tasked with overseeing the welfare of 52 Sri Lankan employees, I embraced this role with enthusiasm, cognizant of the importance of fostering a supportive and inclusive work environment. As I settled into my new job, I reflected with satisfaction: “Here I am at age 35, finally as an expatriate manager, living in the luxurious confines of a five-star hotel in a foreign land.”



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Citizenship, Devolution, Land and Language: The Vicarious Legacies of SJV Chelvanayakam

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From left GG Ponnambalam, SJV Chelvanayakam and M. Tiruchelvam

SJV Chelvanayakam, the founder leader of the Ilankai Thamil Arasu Kadchi, aka Ceylon Tamil Federal Party, passed away 49 years ago on 26 April 1977. There were events in Sri Lanka and other parts of the world where Tamils live, to commemorate his memory and his contributions to Tamil society and politics. His legacy is most remembered for his espousal of the cause of federalism and his commitment to pursuing it solely through non-violent politics. Chelvanayakam’s political life spanned a full 30 years from his first election as MP for Kankesanthurai in 1947 until his death in 1977.

Under the rubric of federalism, Chelvanayakam formulated what he called the four basic demands of the Tamil speaking people, a political appellation he coined to encompass – the Sri Lankan Tamils, Sri Lankan Muslims and the hill country Tamils (Malaiyaka Tamils). The four demands included the restoration of the citizenship rights of the hill country Tamils; cessation of state sponsored land colonisation in the North and East; parity of status for the Sinhala and Tamil languages; and a system of regional autonomy to devolve power to the northern and eastern provinces.

High-minded Politics

Although the four basic demands that Chelvanayakam articulated were not directly delivered upon during his lifetime, they became part of the country’s political discourse and dynamic to such an extent that they had to be dealt with, one way or another, even after his death. So, we can call these posthumous developments as Chelvanayakam’s vicarious legacies. There is more to his legacy. He belonged to a category of Sri Lankans, Sinhalese, Tamils and Muslims, who took to politics, public life, public service, and even private business with a measure of high-mindedness that was almost temperamental and not at all contrived. Chelvanayakam personified high-minded politics. But he was not the only one. There were quite a few others in the 20th century. There have not been many since.

Born on 31 March 1898, Chelvanayakam was 49 years old when he entered parliament. He was not an upstart school dropout dashing into politics or coming straight out of the university, or even a hereditary claimant, but a self-made man, an accomplished lawyer, a King’s Counsel, later Queen’s Counsel, and was widely regarded as one of the finest civil lawyers of his generation. He was a serious man who took to politics seriously. Howard Wriggins, in his classic 1960 book, “Ceylon: Dilemmas of a New Nation”, called Chelvanayakam “the earnest Christian lawyer.”

Chelvanayakam’s professional standing, calm demeanour, his personal qualities of sincerity and honesty, and his friendships with men of the calibre of Sir Edward Jayatilleke KC (Chief Justice, 1950-52), H.V. Perera QC, P. Navaratnarajah, QC, and K.C. Thangarajah, were integral to his politics. The four of them were also mutual friends of Prime Minister SWRD Bandaranaike and they played a part in the celebrated consociational achievement in 1957, called the B-C Pact.

Chelvanayakam effortlessly combined elite consociationalism with grass roots politics and mass movements. He led the Federal Party both as a democratic organization and an open movement. Chelvanayakam and the Federal Party used parliament as their forum to present their case, the courts to fight for their rights, and took to organizing non-violent protests, political pilgrimages and satyagraha campaigns. He was imprisoned in Batticaloa, detained in Panagoda, and was placed under house arrest several times. His Alfred House Gardens neighbours in Colombo used to wonder why the government and the police were after him, of all people, and why wouldn’t they do something about his four boisterous, but studious, sons!

He was a rare politician who filed his own election petition when he was defeated in the 1952 election, his first as the leader of the Federal Party, and was rewarded with punitive damages by an exacting judge. He had to borrow money from Sir Edward Jayatilleke to pay damages. The common practice for losing candidates was to file vexatious petitions in the name of one of their supporters with no asset to pay legal costs. Chelvanayakam was too much of a principled man for that. As a matter of a different principle, the two old Left parties never challenged election losses in court, but Dr. Colvin R de Silva singled out Chelvanayakam’s uniqueness for praise in parliament, in the course of a debate on amendments to the country’s election laws in 1968.

Disenfranchisement & Disintegration

Although he became an MP in 1947, Chelvanayakam had been associated with GG Ponnambalam and the Tamil Congress Party for a number of years. GG was the flamboyant frontliner, SJV the quiet mainstay behind. Tamil politics at that time was all about representation. In fact, all politics in Sri Lanka has been all about representation all the time. It started when British colonial rulers began nominating local (Sinhala, Tamil, Muslim) representatives to quasi legislative bodies, and it became a contentious political matter after the introduction of universal franchise in 1931.

Communal representation was conveniently made to look ugly by those who themselves were politically communal. Indeed, under colonial rule, if not later too, Sri Lankans were a schizophrenic society where most Sinhalese, Tamils and Muslims were socially friendly, but politically communal. The underlying premise to the fight over representation was that British colonialists were not leaving in a hurry and they were there to stay and rule for a long time. Hence the jostling for positions under a foreign master. It was in this context that Ponnambalam made his celebrated 50-50 pitch for balanced representation between the Sinhalese, on the one hand, and all the others – Tamils, Muslims, Indian Tamils – combined on the other. It was a perfectly rational proposition, but it was also perfectly poor politics.

But independence came far sooner than expected. The Soulbury Constitution was set up not for a continuing colonial state, but as the constitution for an independent new Ceylon. So, the argument for balanced representation became irrelevant in the new circumstances. The new Soulbury Constitution was enacted in 1945, general elections were held in 1947, a new parliament was elected, and Ceylon became independent in 1948. SJV Chelvanayakam was among the seven Tamil Congress MPs elected to the first parliament led by GG Ponnambalam.

The Tamil Congress campaigned in the 1947 election against accepting the Soulbury Constitution and for a vaguely formulated mandate “to cooperate with any progressive Sinhalese party which would grant the Tamil their due rights.” But what these rights are was not specified. In a Feb. 5, 1946 speech in Jaffna, Ponnambalam specifically proposed “responsive cooperation between the communities” – not parties – and advocated “a social welfare policy” to benefit not only the poor masses of Tamils but also the large masses of the Sinhalese.

So, when Ponnambalam and four of the seven Tamil Congress MPs decided to join the government of DS Senanayake with Ponnambalam accepting the portfolio of the Minister of Industries, Industrial Research and Fisheries, they were opposed by Chelvanayakam and two other Tamil Congress MPs. The immediate context for this split was the Citizenship question that arose soon after independence when DS Senanayake’s UNP government introduced the Ceylon Citizenship Bill in parliament. The purpose and effect of the bill was to deprive the estate Tamils of Indian origin (then numbering about 780,000) of their citizenship. Previously the government had got parliament to enact the Elections Act to stipulate that only citizens can vote in national elections. In one stroke, the whole working population of the plantations was disenfranchised.

GG Ponnambalam and all seven Tamil Congress MPs voted against the two bills. Joining them in opposition were the six MPs from the Ceylon Indian Congress representing the Malaiyaka Tamils and 18 Sinhalese MPs from the Left Parties. The Citizenship Bill was passed in Parliament on 20 August 1948. Ponnambalam called it a dark day for Ceylon and accused Senanayake of racism. But less than a month later, on September 3, 1948, he joined the Senanayake cabinet as a prominent minister and the government’s principal defender in parliamentary debates. Dr. NM Perera once called Ponnambalam “the devil’s advocate from Jaffna.”

Chelvanayakam remained in the opposition with two of his Congress colleagues. A little over an year later, on December 18, 1949, Chelvanayakam founded the Ilankai Tamil Arasu Kadchi, Federal Party in English. Not long after, joining Chelvanayakam in the opposition was SWRD Bandaranaike, who broke away from the UNP government over succession differences and went on to form another new political party, the Sri Lanka Freedom Party. As was his wont as a Marxist to see trends and patterns in politics, Hector Abhayavardhana saw the breakaways of Chelvanayakam and Bandaranaike, as well as the emergence of Thondaman as the leader of the disenfranchised hill country Tamils, as symptoms of a disintegrating society as it was transitioning from colonial rule to independence.

Abhayavardhana saw the Citizenship Act as the political trigger of this disintegration in the course of which “what was set up for the purpose of a future nation ended in caricature as a Sinhalese state.” Chelvanayakam may have agreed with this assessment even though he was located at the right end of the ideological continuum. “Ideologically, SJV is to the right of JR,” was part of political gossip in the old days. He saw “seeds of communism” in Philip Gunawardena’s Paddy Lands Act. For all their differences, Chelvanayakam and Ponnambalam were united in one respect – as unrepentant opponents of Marxism.

The Four Demands

Chelvanayakam had his work cut out as the leader of a new political party and pitting himself against a formidable political foe like Ponnambalam with all the ministerial resources at his disposal. Chelvanayakam may not have quite seen it that way. Rather, he saw his role as a matter of moral duty to fill the vacuum created by what he believed to be Ponnambalam’s betrayal, and to provide new leadership to a people who were at the crossroads of uncertainty after the unexpectedly early arrival of independence.

He set about his work by expanding his political constituency to include not only the island’s indigenous Tamils, but also the Muslims and the Tamil plantation workers from South India – as the island’s Tamil speaking people. It was he who vigorously introduced the disenfranchised Indian Tamils as hill country Tamils. In the aftermath of the Citizenship Act and disenfranchisement, restoring their citizenship rights became an obvious first demand for the new Party.

Having learnt the lesson from Ponnambalam’s failed 50-50 demand, Chelvanayakam territorialized the representation question by identifying the northern and eastern provinces as “traditional Tamil homelands,” and adding a measure regional autonomy to make up for the shortfall in representation at the national level in Colombo. To territorialization and autonomy, he added the cessation of state sponsored land colonization especially in the eastern province. Chelvanayakam and the Federal Party painstakingly explained that they were by no means opposed to Sinhalese voluntarily living in Tamil areas, either as a matter of choice, pursuing business or as government and private sector employees, but the nuancing was quite easily lost in the political shouting match.

The fourth demand, after citizenship, regional autonomy, and land, was about language. Language was not an issue when Chelvanayakam started the Federal Party. But he pessimistically predicted that sooner or later the then prevailing consensus, based on a State Council resolution, over equality between the two languages would be broken. He was proved right, sooner than later, and language became the explosive question in the 1956 election. As it turned out, the UNP government was thrown out, SWRD Bandaranaike led a coalition of parties to victory and government in the south, while SJV Chelvanayakam won a majority of the seats in the North and East, including two Muslims from Kalmunai and Pottuvil.

After the passage of the Sinhala Only Act on June 5, 1956, the Federal Party launched a political pilgrimage and mobilized a convention that was held in Trincomalee in the month of August. The four basic demands were concretized at the convention, viz., citizenship restoration for the hill country Tamils, parity of status for the Sinhala and Tamil languages, the cessation of state sponsored land colonization, and a system of regional autonomy in the Northern and Eastern Provinces.

The four demands became the basis for the Bandaranaike-Chelvanayakam agreement – the B-C Pact of 1957, and again the agreement between SJV Chelvanayakam and Dudley Senanayake in 1965. The former was abrogated by Prime Minister Bandaranaike under political duress but was not abandoned by him. The latter has been implemented in fits and starts.

The two agreements which should have been constitutionally enshrined, were severely ignored in the making of the 1972 Constitution and the 1978 Constitution – with the latter learning nothing and forgetting everything that its predecessor had inadvertently precipitated. The political precipitation was the rise of Tamil separatism and its companion, Tamil political violence. Ironically, Tamil separatism and violence created the incentive to resolve what Chelvanayakam had formulated and non-violently pursued as the four basic demands of the Tamils.

After his death in 1977, the citizenship question has finally been resolved. The 13th Amendment to the 1978 Constitution that was enacted in 1987 resolved the language question both in law and to an appreciable measure in practice. The same amendment also brought about the system of provincial councils, substantially fulfilling the regional autonomy demand of SJV Chelvanayakam. The land question, however, has taken a different turn with state sponsored land colonisation in the east giving way to government security forces sequestering private residential properties of Tamil families in the north, especially in the Jaffna Peninsula.

Further, the future of the Provincial Council system has become uncertain with the extended postponement of provincial elections by four Presidents and their governments, including the current incumbents. The provinces are now being administered by the President through handpicked governors without the elected provincial councils as mandated by the constitution. Imagine a Sri Lanka where there is only an Executive President and no parliament – not even a nameboard one. “What horror!”, you would say. But that is the microcosmic reality today in the country’s nine provinces.

by Rajan Philips

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Application of AI in Logistics in Sri Lanka can improve efficiency, reduce cost and enhance decision making

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KIVA robots in Amazon Warehouses

“AI increases profits while reducing un ethical intervention which is proven by Successful Global Business Models”

Artificial Intelligence(AI) is still only a buzz word in the Sri Lankan society, though many wanted to have an awareness of the concept the resources are scares, even still the IT industry has not formulated any awareness programs or a Degree yet to cope with the development. But world education warns that there want be any IT based jobs in future without learning the AI. AI has multiple use in any discipline and it has the ability to increase the efficiency of the work intern cut down the product or the service cost. Below description is how the application of AI can smoother the function of Logistic or the Supply Chain Management.

AI Integrating Procedure for Distribution Systems

Using Artificial Intelligence (AI) in logistics can greatly improve efficiency, reduce costs, and enhance decision-making in simple enhance the profit margins. Below is a structured overview of how AI can be used in logistics, including key applications, tools, and real-world examples. Machine Learning(ML) is the foundation to AI but subsequently develops the capability of absorbing the information from the cloud (IT environment) and produce future behavior or trends by analyzing the fed data to the computers on a certain period of time. In some occasions vendors offer unbelievable discounts by using ML or AI, because it clearly understands the market behavior, human behavior, expiration and many other variables that gives the profits or losses to the product or the service.

Key Areas Where AI is Used in Logistics;

· Demand Forecasting

· Route Optimization

· Warehouse Automation

· Predictive Maintenance

· Inventory Management

· Supply chain Management

· Customer Service with Chat bots

· Fraud Detection and Risk Management

1. Demand Forecasting

AI can analyze historical data, market trends, and external factors (like weather or news) to:

· Predict product demand more accurately

· Optimize inventory levels

· Reduce stockouts or overstocking

Tools: Machine learning models (e.g., time series forecasting) and IT platforms/software like Amazon Forecast, Prophet by Meta. These are the software applications that helps to understand the future trends.

Amazon Forecasting software

Traditional forecasting methods typically rely on statistical modeling, but software like “Chronos” that treats time series data (data collected during a certain period of time) as a language to be modeled and uses a pre-trained FM (forecast Models) to generate forecasts, which similar to how “Large Language Models” (LLMs) generate texts helps you achieve accurate predictions faster, significantly reducing development time compared to traditional methods.

Prophet by Meta

Prophet is a very efficient and accurate procedure for forecasting time series data based on an additive model where non-linear trends are fit with yearly, weekly, and daily seasonality, plus holiday effects. It works best with time series that have strong seasonal effects and several seasons of historical data. This software adds many social, cultural and geographical variables other than internal information to decision making.

2. Route Optimization

AI-powered systems can calculate the most efficient delivery routes in real-time using:

· Traffic data

· Weather conditions

· Delivery time windows

· Vehicle capacity and fuel usage

Example: UPS (one of the largest Logistic companies in the world) uses its ORION system (AI-based) to save millions of gallons of fuel per year.

IT Tools: Google OR-Tools, Route4Me, Mapbox with ML integration.

IBM Maximo is a multi-facet coordinator

The “Route4Me” IT platform automates and integrates mission-critical last mile workflows, empowering route planners, dispatchers, drivers, and managers to take the business to the next level. Distribution networks, passenger transportation networks can achieve much cost reduction by using above platforms. This is a good platform for the Sri Lanka passenger industry to reduce the overheads for the population. In Sri Lanka “Pick me” and “Uber” uses similar platforms in their transportation industry. Whole three wheeler industry can be regulating with this kind of software and transfer benefits to the passengers.

3. Warehouse Automation

AI enables:

· Robotics for picking, packing, and sorting

· Vision systems for scanning and inventory management

· Autonomous forklifts and drones for internal transport

Example: Amazon’s use of “Kiva robots” in fulfillment(distribution) centers.

Kiva Robots in Warehouses

Traditionally, goods are moved around a distribution center using a conveyor system  or by human-operated machines (such as forklifts). In Kiva’s approach, items are stored in portable storage units. When an order is entered into the Kiva database system, the software locates the closest automated guided vehicle to the item and directs it to retrieve it. The mobile robots navigate around the warehouse by following a series of computerized bar-code stickers on the floor. Each drive unit has a sensor that prevents it from colliding with others. When the drive unit reaches the target location, it slides underneath the pod(Pallet) and lifts it off the ground through a corkscrew action. The robot then carries the pod to the specified human operator to pick up the items or subsequently hand over to the “drone” to deliver to the customer. Human intervention is minimal and accordingly overheads are reduced, Sri Lanka needs to achieve this kind of operational level in order to par with the international markets.

4. Predictive Maintenance

Traditionally Sri Lankans are week in maintenance, they basically wait until the machine stops in the other way bureaucratic too are much restrict on the maintenance and the procurement procedure. Applying this kind of maintenance software will eradicate all of these lethargies and the bureaucratic blocks. Subsequently continuing the smooth operations and productions.

AI monitors equipment (vehicles, conveyor belts, etc.) to:

· Predict when they will fail

· Schedule maintenance proactively

· Reduce downtime and repair costs

Tools: IoT(internet of things as cameras, sensors, GPS etc.) sensors + ML models (e.g., anomaly detection), IT platforms like IBM Maximo.

IBM Maximo is a multi-facet coordinator

“From equipment to factories, from fleets to infrastructure, Maximo Application Suite empowers users across verticals to coordinate maintenance and management for a broad range of asset classes”.

5. Supply Chain Visibility

AI can analyze data across the supply chain to:

· Track shipments in real-time

· Identify delays or bottlenecks

· Provide predictive ETAs

📦 Example: DHL (Logistic Company) uses AI to forecast transit delays and offer dynamic ETA updates.

This is an ideal tool for cargo management, ideal for sea ports and the air ports in Sri Lanka. This is one of the grave gray areas in the port system, though the port system is lacking the required information due to that the client has to pay the demurrages and warehouse cost for the ports. Also, cut down unnecessary delays and reduce bribes and corruption at all levels.

6. Inventory Management

AI helps optimize:

· Stock levels across multiple warehouses

· Replenishment timing

· Safety stock calculation

Tools: ERP (Entrepreneur Resource Planning) systems with embedded AI (e.g., SAP, Oracle), custom ML models.

These systems drastically reduce the human intervention and speedup the Supply management process.

7. Customer Service & Chatbots

AI-powered chatbots and virtual assistants can:

· Handle customer queries 24/7

· Track orders

· Provide personalized delivery updates

Tools: Dialogflow, Microsoft Bot Framework, ChatGPT API

Dialogflow

“Dialogflow” is a natural language understanding IT platform that makes it easy to design and integrate a conversational user interface into the mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, establishments can provide new and engaging ways for users to interact with the product. Dialogflow can analyze multiple types of input from the customers, including text or audio inputs (like from a phone or voice recording). It can also respond to the customers in a couple of ways, either through text or with synthetic speech.

AI Conversational Chatbots Platform

Above IT platforms control the human intervention and reduce the cost of employees. Chatbots are basically efficient than the humans due to the high memory power for the standard customer inquiries. Application to Government sector will reduce the burden for the general public.

8. Fraud Detection & Risk Management

AI detects unusual patterns in:

· Orders

· Transactions

· Supplier behavior

Helps prevent:

· Cargo theft

· Counterfeit goods

· Financial fraud

*”KPMG Clara” for Supply Chain Risk Management

“KPMG Clara” is an AI-powered IT platform offering supply chain analytics, risk detection, and compliance management.

Key Features:

· AI-driven risk modeling

· ESG (Environmental, Social and Governance) and compliance monitoring

· Predictive analytics for disruptions

· Supplier risk scoring

“Geo Analysis” (AI based) IT platform in Supply Chain Access Control

Above IT platform Monitor access patterns across cross-border freight hubs, regional warehouses, and remote carrier logins. “Geo analysis” for supply chain authentication identifies impossible travel, geo-inconsistencies, and spoofed IPs to reduce credential abuse and unauthorized entry into logistics systems. This important IT platform can reduce corruption and many unethical practices, ideal tool for the Sri Lankan Government sector that can curb the mal practices.

Artificial Intelligence (AI) is a remarkable IT tool which can apply in almost all the sectors that can reap the Efficiency and Accuracy. In above paragraphs I have described the application in different stages of the Logistic or the Supply Chain Management. Application of AI tools can be done on stages as initially find the specific pain points pertaining to the supply chain and then, prepare data from the GPS, inventory systems, sales forecasts and supplier records. Subsequently can understand the specific AI platforms and ML models to suit the SCM operation. Further, can apply in a small scale as a pilot project and analyze impact as cost savings or efficiency gains. Once understand the model can roll out to other areas of operations in the establishment.

Final outcome will be “15% reduction in fuel cost, 20% faster deliveries, Increased customer satisfaction”

There may be many negative lobbies since this is new to the many sectors in the country and further ability to proof the corruption but proper education and understanding the world AI based business models, establishments can reach the required goal.

(Writer can be reached at, chandana_w@yahoo.com)

by Lt Col. Chandana Weerakoon.
Chartered Logistician

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Motherhood is not ‘giving up’

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Since having my baby, I have been regularly met with the question, “Are you back at work?”

“No,”

I reply. “I am doing my PhD from home.”

Several emotions arise. I feel guilty that I am not back at work, that somehow I should be. I also feel relieved that I can justify my time at home by offering up the PhD as a worthy endeavour. Sometimes, the person responds in surprise, “Oh, so no work?” Other times, they are approving, “How lucky for you and your baby.” Occasionally, there is the advice, “Don’t give up work.”

At the back of my mind are certain thoughts. “Am I not ‘working’? Isn’t the work of motherhood also considered ‘work’? If it isn’t, shouldn’t it be?”

Although the questions, comments, and advice about returning to work are made innocently enough, mostly benevolently, they have prompted me to reflect on the idea of work and motherhood, and how mothers and society view both.

Motherhood, I believe, is a full-time, highly skilled, unpaid job that never ends. All mothers work at least two jobs. They do the work of mothering, and also work in either a paid or unpaid additional role. Many women will do even more. They mother, care for their elderly parents, work a paid job, voluntarily contribute to community building, and try to fit in creative pursuits, hobbies, or ‘self-care’ when they can.

Motherhood requires many skills. You are, effectively, the CEO of your family and home (with hopefully a supportive co-CEO by your side). There is the work of child-rearing, which requires patience, energy, creativity, presence, flexibility, courage, fortitude, knowledge, and the ability to research, learn, and unlearn. You are raising the future. Then there is the work of home and family life, which requires skills in leadership, organisation, prioritisation, delegation, negotiation, financial management, crisis management, and conflict resolution. There is also the internal work of being self-aware, forgiving yourself and others, practicing compassion, and accepting the inherent imperfections of ‘doing it all’.

This work of motherhood is now recognised as ‘unpaid caregiving and domestic work’ and ‘invisible labour’ by international organisations such as the United Nations. It includes physical labour, direct care labour, mental or cognitive labour, and emotional labour, and is mostly the work of women.

I am not complaining. Men have their own unpaid labour. I love being a mother and wife. I view it as a privilege and a blessing. Ideally, the job can also be supported by paid or unpaid help. My point is that the work of women, and specifically mothers, should be recognised and respected, not only by society, but also by women and mothers themselves.

I know it is not just me who has experienced conflicting emotions about ‘giving up’ traditional work to focus on family life. Within my social circle and more widely, mothers describe a loss of self-worth and identity unless they are ‘working mothers’, and feeling embarrassment and guilt when asked the dreaded question, “What do you do?” There is the loss of financial dignity that comes with taking on an unpaid job, no matter how important you may think it is. Dynamics with husbands also need to shift, where both members are viewed as equally valuable to making the business of ‘home’ successful.

Neha Ruch, the author of The Power Pause, is an American brand strategist-turned-full-time stay-at-home mother and home maker, who addresses this very issue. Many of my thoughts for this article are based on her book. She argues that the time a woman wishes to invest in this phase of life, motherhood and family life, is valuable, not just for the children or family unit, but for the mother herself. It is a time for growth, skill-building, and expanding networks and connections.

Often, it leads women in new, creative, and more fulfilling directions, and provides an opportunity for them to re-enter the workforce on their own terms. She also points out that ‘the pause’ is not a luxury for a lucky minority, as many women become the default caregiver for their children if childcare is too costly, or not the preferred option. Through the movement she has created, Ruch provides legitimacy, validation, and structure to this phase of life (because, after all, it is only a phase, not forever) that is often spoken of as mindless, monotonous, and unglamorous, and I am grateful for it.

I suppose what I am saying is, next time you meet a mother, consider asking her, “How are you?”, and next time I am asked what I do, I should proudly declare (using Ruch’s script), “Right now, I am on a career pause and get to be home with my baby, and I am exploring possibilities for the future.”

(Lihini Wijeyaratne Cooray

Lihini is rediscovering her love for writing while embracing first-time motherhood and her ‘Power Pause’. She is also navigating her roles as a doctor and PhD researcher. She hopes that her writing can inspire a fresh perspective on motherhood as being valuable, powerful, and exciting.)

by Lihini Wijeyaratne Cooray

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