Features
Four Concurrent Leadership Positions

Part Twelve PASSIONS OF A GLOBAL HOTELIER
Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca
A Difficult Decision
Leaving a promising academic career in the United Kingdom to return to hotel management in a developing South Asian country embroiled in a deadly separatist war was a decision that raised many eyebrows. After careful consideration, my wife and I decided to return to our home country. I accepted a generous three-year expatriate contract to manage the renowned and historic Mount Lavinia Hotel (MLH). Concurrently, I was offered the position of General Manager of the largest catering operation in Sri Lanka, the Bandaranaike Memorial International Conference Hall (BMICH). Together, these two operations employed 700 people by the end of 1990.
Realizing a Dream
During my tenure at Schiller International University (SIU) London Campus, as the Acting Director of the School of Hotel Management, I found satisfaction in my teaching and leadership duties. However, I often felt that the heavy emphasis on theoretical education in universities was not the best approach for grooming future hospitality managers. In the early 1990s, most hotel management degree programs in the United Kingdom consisted of approximately 75% theory and only 25% practical experience.
When I was a teenager, having studied at a predominantly German-managed hands-on Ceylon Hotel School for three years, I was convinced that the practical component should ideally comprise 75%, as hotel management graduates typically spend their early careers in highly practical, operational roles. I believed that what we were teaching in universities would be more relevant in their mid-careers at divisional head and general manager levels, but not helpful in at their early career to lay a strong foundation for the future.
- Mount Lavinia Hotel in 1866
- BMICH
During my final negotiations before signing the three-year contract, I told the Chairman of MLH, “Sanath, I will accept the offer on one condition – that I have complete freedom to set up the first-ever functional hotel school in Sri Lanka within MLH.” He asked, “How would it be different from other hotel schools?” I replied, “This new hotel school will operate within the hotel, with 75% practical training delivered by qualified departmental heads trained to teach, train and coach students, and minimal theory.”
He agreed, and I accepted his kind offer for me to become the founding Managing Director of the International Hotel School (IHS) in addition to my primary role as General Manager of MLH. Sanath Ukwatte, the Chairman, generously offered me 30% of the shares in IHS in exchange for my expertise in educational leadership. I also convinced my lifelong mentor, Professor Richard Kotas, to invest in IHS, and he became our Consultant Director, owning 10% of the shares. The remaining 60% was owned by the Ukwatte family.
Goodbyes and “Food-for-Thought” in London
My departure from SIU saddened my boss, Dr. Richard Taylor. He said, “Chandi, we will miss you. During the six weeks you spend in the UK each summer for your doctoral research, would you have time to teach a couple of courses at SIU?” I agreed and continued teaching in London during the summers of 1991 and 1992, during my annual leave from MLH.
When Elizabeth Gadsby, the long-standing and respected Executive Director of the Hotel Catering Institutional Management Association (HCIMA), learned of my departure from England, she invited me for tea at the HCIMA head office in South London. “Chandi, your contribution to HCIMA – London Branch has been outstanding. Now that you know how to run a chapter, why don’t you initiate an international chapter in Sri Lanka?” she suggested.
“An HCIMA chapter requires minimum six members for the Board and Council to approve chapter status. With your return to Sri Lanka, there will be six members, and we are confident that membership will grow rapidly with you there,” she continued. I did exactly that and was elected as the Founding Chair of HCIMA – Sri Lanka in 1991, with the well-known veteran civil administrator Park Nadesan FHCIMA supporting me as the Founding Deputy Chair. After I left Sri Lanka in 1994, I was succeeded by a handful of dynamic Sri Lankan hoteliers such as Saman Rajapakse FHCIMA, MBA. They did a remarkable job in leading HCIMA – Sri Lanka in a highly professional manner, much better than my time at the helm.
Ten years later under Saman’s leadership, HCIMA – Sri Lanka won the HCIMA worldwide competition, earning the title of the Best HCIMA Chapter in the World, making me very proud. On my second attempt, the loyal Sri Lankan bloc vote elevated my candidacy to the HCIMA Council, representing a large global zone covering Asia, Africa, South America, and North America. In 2004, I became the first-ever and the only non-European to be elected as the Worldwide President of HCIMA since its inception in England in 1938. Thank you for your support, my hospitality management colleagues in Sri Lanka!
On the eve of our departure from England at the end of 1990, I changed my University of Surrey Ph.D. student status to part-time, we signed a property management contract, rented out our house in London, packed our bags, and left for Sri Lanka. The time passed quickly during my London-Colombo flight on Christmas Eve in 1990, as my mind was preoccupied with hundreds of ideas for MLH, where I had worked as a trainee waiter during the 1972/1973 tourist season. Eighteen years later I am returning to MLH as the new General Manager. I was thrilled to finally get the opportunity to manage arguably the most historic and iconic hotel in Sri Lanka for the next three years. My mind travelled to some memories from my childhood.
1964: Love at First Sight
Sixty years ago, I fell in love at first sight. My fascination with Mount Lavinia Hotel (MLH) began during a childhood family walk on the beach from Dehiwala to Galkissa (derived from the words “gal wissa” or “twenty boulders”). The waves of the Indian Ocean breaking on the twenty natural boulders in front of MLH captivated me, as did the iconic building itself. I learned that the central section of the hotel was originally built as a mansion in 1806 by Sir Thomas Maitland, the second British Governor of Ceylon.
Curious about why he built a mansion just six miles south of his official residence in Colombo (King’s House), I discovered from my father that the Governor did so to spend weekends with his mixed-race secret lover, teenager Lavinia Aponsuwa.
According to legend, it was love at first sight for the Governor, a confirmed bachelor, and a retired Army General in his mid-forties. To keep their romance a secret, a tunnel was built from the mansion to Lavinia’s nearby shanty house, allowing her to visit him discreetly every weekend.
The mansion was converted into a hotel in 1866, and both the hotel and the city of Mount Lavinia bear the name of Lavinia, who had been an exotic dancer before falling in love with the Governor. My first visit to MLH as a child was for a wedding, and the stories my father told me during that event deepened my fascination. He recounted saving money as a young government servant during World War II to treat himself to occasional Sunday English breakfasts at MLH and shared anecdotes about the famous movie director Sir David Lean and the crew of “The Bridge on the River Kwai” staying there in 1956. Every Sri Lankan seems to have a story or a connection to this great hotel.
Between 1972 and 2024, I worked at MLH on three occasions, living there for over three years. After leaving Sri Lanka 30 years ago to pursue a global career, MLH became my home away from home. Two of the most memorable events in my life – my homecoming party after our wedding in 1999 and my 50th birthday celebration – were held at MLH. I love Mount Lavinia Hotel.
Hoteliers of such iconic establishments should become storytellers of their hotels’ histories, enriching their brochures, advertisements, narrations, and presentations. In a world of cookie-cutter modern hotels, historic hotels such as MLH stand out with their charming uniqueness stemming from legends, romance, mystery, and history. In 1990, I was determined to capitalize on that for the next three years.
To be continued…
Features
Religious extremism set to gain from rising Israel-Iran hostilities

Many of the international pronouncements on the current dangerously escalating Israel-Iran hostilities could be seen as lacking in adequate balance and comprehensiveness. The majority of these reactions could be said to be failing in addressing the aspects of the conflict that matter most.
For example, there is the recent UN General Assembly resolution on the crisis which calls for an ‘immediate, unconditional and lasting ceasefire in the Gaza’ and which goes on to urge ‘Member States to take necessary steps to ensure Israel complies with its international legal obligations.’ An immediate and durable ceasefire is indeed the number one requirement in the Middle East today but could it be ‘unconditional’? Could it ignore the principal requirement of Israel’s security? These posers need to be addressed as well.
Besides, it is not only Israel that should be compelled to meet its ‘international legal obligations.’ All the states and actors that feature in the conflict need to be alerted to their ‘international legal obligations’. While it goes without saying that Israel must meet its international legal obligations fully, the same goes for Iran and all other Middle Eastern countries that enjoy UN membership and who are currently at odds with Israel. For instance, Israel is a UN member state that enjoys equal sovereignty with other states within the UN fold. No such state could seek to ‘bomb Israel out of existence’ for example.
As a significant ‘aside’ it needs to be mentioned that we in Sri Lanka should consider it appropriate to speak the truth in these matters rather than dabble in what is ‘politically correct’. It has been seen as ‘politically correct’ for Sri Lankan governments in particular to take up the cause of only the Palestinians over the decades without considering the legitimate needs of the Israelis. However, a lasting solution to the Middle East imbroglio is impossible to arrive at without taking into account the legitimate requirements of both sides to the conflict.
The G7, meanwhile, is right in stating that ‘Israel has a right to defend itself’, besides ‘reiterating our support for the security of Israel’ but it urges only ‘a de-escalation’ of hostilities and does not call for a ceasefire, which is of prime importance.
It is only an enduring ceasefire that could lay the basis for a cessation of hostilities which could in turn pave the way for the provision of UN humanitarian assistance to the people of the Gaza uninterruptedly for the foreseeable future. There is no getting away from the need for a durable downing of arms which could engender the environment required for negotiations between the warring parties.
Meanwhile, some 22 Muslim majority countries have ‘warned that continued escalation threatens to ignite a broader regional conflict that could destabilize the Middle East’ and called ‘for a return to negotiations as the only solution regarding Iran’s nuclear program.’ This statement addresses some important issues in the crisis but one hopes that the pronouncement went on to call for negotiations that would take up the root causes for the conflict as well and pointed to ways that could address them. For instance, there is no getting away from the ‘Two State Solution’ that envisages peaceful coexistence between the principal warring parties.
The ‘Two State Solution’ has been discredited by sections of the world community but it outlines the most sensible solution to the conflict. As matters stand, the current escalating hostilities, if left unchecked, could not only lead to a wider regional war of attrition but bring about the annihilation of entire populations. There is no alternative to comprehensive negotiations that take on the issues head on.
Besides, all who matter in the current discourse on the crisis need to alert themselves to the dangers of appealing to the religious identities of communities and social groups. When such appeals are made religious passions are stirred, which in turn activate extremist religious outfits that operate outside the bounds of the law and prove difficult to rein-in. This was essentially how ‘9/11’ came about. Accordingly, speaking with a sense of responsibility proves crucial.
In fact, it could be argued that a continuation of the present hostilities would only benefit the above outfits with a destructive mindset. Therefore, comprehensive and constructive negotiations are of the first importance.
The above conditions should ideally be observed by both parties to the conflict. Israel, no less than the Islamic and Arab world, needs to adhere to them. Israeli Prime Minister Netanyahu has no choice but to say ‘No’ to extremists within his cabinet and to ‘show them the door’, inasmuch as hot-headed extremists in the Islamic and Arab world need to be opposed and alienated by the relevant governments.
Meanwhile, the US is on a duplicitous course in the Middle East. Whereas it has no choice but to rein-in Israel and convince it of the need to negotiate an end to the conflict, it is choosing to turn a blind eye to Israel’s military excesses and other irregularities that are blighting the Gazans and the ordinary people of Iran. It ought to be plain to the Trump administration that it is promoting a barbaric war of attrition by continuing to provide Israel with the most lethal weaponry. Currently, it is anybody’s guess as to what the US policy on the Middle East is.
The Islamic and Arab world, on the other hand, should come to understand the imperatives for a defusing of tensions in the region. Decades of conflict and war ought to have made it clear that the suffering of the populations concerned would not draw to a close minus a negotiated peace that ensures the wellbeing of all sections concerned.
As pointed out, the security of Israel needs to be guaranteed by those quarters opposing it. This will require the adoption of a conciliatory attitude towards Israel by state and non-state actors who have thus far been hostile towards it. There needs to be a steady build-up of goodwill on both sides of the divide. If this is fully realized by the Arab world a negotiated solution will be a realistic proposition in the Middle East.
Features
She deserves the crown

We had no luck coming our way at the Miss World 2025 contest – not even our immediate neighbour, India – but I’m glad that Miss Thailand was crowned Miss World 2025 as Thailand happens to be my second home … been to Amazing Thailand many times, courtesy of the Tourism Authority of Thailand.
In fact, even before the Miss World 2025 grand finale, which was held at the beautiful venue of the HITEX Exhibition Centre, in Hyderabad, Telangana, India, my colleagues at office all predicted that Miss Thailand, Opal Suchata Chuangsri, would emerge as the winner.
Yes, indeed, Miss Thailand not only won the hearts of millions but also became the first ever Thai to claim this much sought-after title.
Prior to winning the title of Miss World 2025, Opal Suchata was Thailand’s representative at Miss Universe 2024 and took home the third runner-up title.
Her Miss Universe crown, unfortunately, was subsequently forfeited, due to a contract breach, but she did not let that demotivate her, though, and went on to compete and win the title of Miss World Thailand 2025.
Coming from a family that was in the hospitality industry, her upbringing, in this kind of environment, made her aware of her culture and helped her with her communication skills at a very young age. They say she is very fluent in Thai, English, and Chinese.
Obviously, her achievements at the Miss World 2025 contest is going to bring the 22-year-old beauty immense happiness but I couldn’t believe that this lovely girl, at 16, had surgery to remove a benign breast lump, and that made her launch the ‘Opal For Her’ campaign to promote breast health awareness and early detection of breast cancer, which also became the topic of her ‘Beauty with Purpose’ at the Miss World 2025 contest.
Opal Suchata intends to leverage her Miss World title to advocate for other women’s health issues, as well, and sponsor a number of charitable causes, specifically in women’s health.
Her victory, she says, is not just a personal achievement but a reflection of the dreams and aspirations of young girls around the world who want to be seen, heard, and create change.
What’s more, with interests in psychology and anthropology, Opal Suchata aspires to become an ambassador for Thailand, aiming to represent her country on international platforms and contribute to peace-building efforts.
She believes that regardless of age or title, everyone has a role to play in inspiring others and making a positive impact.
And, what’s more, beyond pageantry, Opal Suchata is an animal lover, caring for 16 cats and five dogs, making her a certified “fur mom.”
She also possesses a special musical ability—she can play the ukulele backwards.
Opal Suchata is already a star with many expressing admiration for her grace, leadership, and passion for making a difference in the world.
And there is also a possibility of this head-turner, from Thailand, entering the Bollywood film industry, after completing her reign as Miss World, as she has also expressed interest in this field.
She says she would love the opportunity and praised the Indian film indstry.
She akso shared her positive experience during her visit to India and her appreciation for the Telangana government.
Congratulations Opal Suchata Chuangsri from Amazing Thailand. You certainly deserve the title Miss World 2025.
What is important is that the Miss World event is among the four globally recognised beauty pageants … yes, the four major international beauty pageants for woment. The other three are Miss Universe, Miss Earth and Miss International.
Unfortunately, in our scene, you get beauty pageants popping up like mushrooms and, I would say, most of them are a waste of money and time for the participants.
Features
Wonders of Coconut Oil…

This week I thought of working on some beauty tips, using coconut oil, which is freely available, and quite affordable, as well.
Let’s start with Coconut Oil as a Moisturiser…
First, make sure your skin is clean and dry before applying the coconut oil. This will allow the oil to penetrate the skin more effectively.
Next, take a small amount of coconut oil and warm it up in your hands by rubbing them together. This will help to melt the oil and make it easier to apply.
Gently massage the oil onto your face and body, focusing on dry areas or areas that need extra hydration.
Allow the oil to absorb into your skin for a few minutes before getting dressed.
Start with a small amount and add more if needed.
* Acne and Blemishes:
Apply a small amount to the affected area and gently massage it in. Leave it on overnight and rinse off in the morning. Remember to patch test before applying it to your entire face to ensure you don’t have any adverse reactions.
* Skin Irritations:
If you’re dealing with skin irritations, coconut oil may be just what you need to find relief. Coconut oil has natural anti-inflammatory properties that can help soothe and calm irritated skin.
Simply apply a thin layer of coconut oil to the affected area and gently massage it in. You can repeat this process as needed throughout the day to keep your skin calm and comfortable.
* Makeup Remover:
To use coconut oil as a makeup remover, simply apply a small amount onto a cotton pad or your fingertips and gently massage it onto your face, in circular motions. The oil will break down the makeup, including waterproof mascara and long-wearing foundation, making it easy to wipe away.
Not only does coconut oil remove makeup, but it also nourishes and hydrates the skin, leaving it feeling soft and smooth. Plus, its antibacterial properties can help prevent breakouts and soothe any existing skin irritations, so give coconut oil a try and experience its natural makeup removing abilities, and also say goodbye to acne and blemishes!
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