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Emirates returns US$ 1.4 billion to customers in refunds

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Emirates reveals that is has returned over AED 5 billion (US$ 1.4 billion) in COVID-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

‘More than 1.4 million refunds requests have been completed since March, representing 90% of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review,an Emirates press release said.

The release adds – ‘Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems (GDS).

‘Sir Tim Clark, president Emirates Airline said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

‘As global travel markets slowly re-open, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

‘The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free COVID-19 medical cover, and flexible booking policies.

‘Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

‘Destination Dubai: From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai is one of the most popular global destinations. In 2019, the city welcomed 16.7 million visitors and hosted over hundreds of global meetings and exhibitions, as well as sports and entertainment events. Dubai was one of the world’s first cities to obtain the Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.’

Flexibility and assurance: Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket by 30 September 2020 for travel on or before 30 November 2020, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to COVID-19, or when they book a Flex or Flex plus fare.

Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: www.emirates.com/COVID19assistance.

Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.

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Business

New Administration building at Horana EPZ opened

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The BOI’s Horana Export Processing Zone ceremonially opened its 46 million-rupee new administrative building recently with BOI DG Sanjaya Mohottala as chief guest. The event was attended by a large number of investors, government officials and the senior BOI officials, the BOI announced.

Mohottala said on this occasion that “our biggest challenge is to maintain the GDP rate at 6% for the next 10 years with the BOI charged with the responsibility of uplifting the economy and attracting Foreign Direct Investment.

“We need to provide necessary infrastructure facilities and a healthy investment climate with a more proactive rather than reactive role,” he said.

He announced that steps are being taken to develop thrust sectors for investment such as pharmaceuticals, agricultural processing, ICT, aquaculture and rubber etc. Also the BOI was responsible for providing investors with an efficient service.

Horana Export processing Zone was established in 1999 on 390 acres of which 181 acres is industrial land. The infrastructure provided include water, processing of waste water and electricity, making the zome attractive to investors.

Zone companies have generated 3,375 direct employment opportunities and twice that number of indirect jobs with total export revenue of Rs 8.6 billion earned in 2019.

There are 21 enterprises in commercial operation at the Horana EPZ involved in the manufacture of apparel & accessories, food, wooden products, consumer goods, steel, aluminum and plastic products.

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GPV Lanka awarded SLS 1672: 2020 COVID-19 Safety Management System

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GPV Lanka (Pvt) Ltd., recently received the Certificate of Conformity – SLS 1672:2020 COVID -19 Safety Management System from the Sri Lanka Standards Institution (SLSI).

This confirms the company’s unparalleled commitment towards ensuring health and safety measures among its workforce and all stakeholders engaged in its day-to-day operations.

Preparations to face the pandemic’s consequences within a short time is a noteworthy aspect of the organisation. Furthermore, this qualification will support to keep production geared up to serve overseas customers with minimum hindrance.

GPV Lanka (Pvt) Ltd., has become the first Sri Lankan Company into electronics manufacturing to receive this certification. GPV was founded in Denmark in 1961 and is today one of Europe’s leading electronics manufacturers. GPV is a global EMS-partner providing complex electronics, cable-harness, mechatronics and box-build solutions including design and engineering activities to customers worldwide within high mix/low-medium volume.

GPV generates a revenue at about USD 460 million with around 3,700 employees and has production sites across Europe, Asia and the Americas.

GPV Lanka (Pvt.) Ltd has been in the industry in Sri Lanka for more than 30 years and today it has 1,022 employees including 45 electronic engineers with a state-of-the-art manufacturing facility.

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Lankan company offers Chinese language services

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In a global climate where China has established its standing as the second largest and fastest growing economy in the world, the extent of the country’s scale and integration has meant that proficiency in Chinese has become a coveted asset.

Hàny? Services -a Sri Lanka-based Chinese content creation, translation, and interpretation company- has launched with a wide portfolio of professional Chinese language services to fulfil the growing interest in investing in this highly lucrative market.

“The company, with its vast global network of qualified Chinese linguists, delivers translation service excellence for any industry, where content is produced such that the client’s brand message is effectively conveyed without the loss of style, tone or context. The language service provider’s scope of services in this regard include document and website translations, interpretation, proofreading, voice-over services, and video subtitling, the SL company said in a news release.

“Additionally, clients of Hàny? Services stand to gain a strong competitive advantage in their respective sectors by having tailor-made content created that will best target the Chinese market accurately, ensuring that every message communicated is localized persuasively.”

The company’s team of seasoned Mandarin translators and writers are experienced in Chinese content writing, creation of localized marketing collateral, website localization and translation, and video creation, helping businesses find their distinctive voice and share their brand story through exceptional content, the release said.

The service also offers greater insight into Chinese business culture and etiquette, a vital asset for those looking to do business with or in China. Here too, Hàny? Services offers training on Chinese business language and culture that will help earn clients’ trust through the ability to communicate and negotiate better; paving the way for more successful agreements and business deals, it added.

Recently the agency launched Sri Lanka’s first ‘Mandarin Corner’ -an interactive initiative to encourage Lankans from across the island to learn, practise, and network in Mandarin with native speakers, students, and others. communication overall, the release said.

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