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Emirates and dnata hit hard by the drop in demand for international air travel

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Sheikh Ahmed: No one knows when the pandemic will be over, but we know recovery will be patchy’

The Emirates Group recently announced its first year of loss in over 30 years caused by a significant drop in revenue, fully attributed to the impact of COVID-19 related flight and travel restrictions throughout its entire financial year 2020-21.

The Emirates Group posted a loss of AED 22.1 billion (US$ 6.0 billion) for the financial year ended 31 March 2021 compared with an AED 1.7 billion (US$ 456 million) profit for last year. The Group’s revenue was AED 35.6 billion (US$ 9.7 billion), a decline of 66% over last year’s results. The Group’s cash balance was AED 19.8 billion (US$ 5.4 billion), down 23% from last year mainly due to weak demand caused by the various pandemic related business and travel restrictions across all of the Group’s core business divisions and markets.

Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group, said: “The COVID-19 pandemic continues to take a tremendous toll on human lives, communities, economies, and on the aviation and travel industry. In 2020-21, Emirates and dnata were hit hard by the drop in demand for international air travel as countries closed their borders and imposed stringent travel restrictions.

“Our top priorities throughout the year were: the health and wellbeing of our people and customers, preserving cash and controlling costs, and restoring our operations safely and sustainably. Emirates received a capital injection of AED 11.3 billion (US$ 3.1 billion) from our ultimate shareholder, the Government of Dubai, and dnata tapped on various industry support programmes and availed a total relief of nearly AED 800 million in 2020-21. These helped us sustain operations and retain the vast majority of our talent pool. Unfortunately, we still had to make the difficult decision to resize our workforce in line with reduced operational requirements.”

For the first time in the Group’s history, redundancies were implemented across all parts of the business. As a result, the Group’s total workforce reduced by 31% to 75,145 employees, representing over 160 different nationalities.

Keeping a tight control on costs, across the Group, financial obligations were restructured, contracts renegotiated, processes examined and operations consolidated. The various cost reduction initiatives returned an estimated saving of AED 7.7 billion during the year.

In 2020-21, the Group collectively invested AED 4.7 billion (US$ 1.3 billion) in new aircraft and facilities, the acquisition of companies, and the latest technologies to position the business for recovery and future growth. It also continued to invest resources towards environmental initiatives, as well as supporting communities and incubator programmes that nurture talent and innovation to drive future industry growth.

Sheikh Ahmed said: “No one knows when the pandemic will be over, but we know recovery will be patchy. Economies and companies that entered pandemic times in a strong position, will be better placed to bounce back. Until 2020-21, Emirates and dnata have had a track record of growth and profitability, based on solid business models, steady investments in capability and infrastructure, a strong drive for innovation, and a deep talent pool led by a stable leadership team. These fundamental ingredients of our success remain unchanged. Together with Dubai’s undiminished ambitions to grow economic activity and build a city for the future, I am confident that Emirates and dnata will recover and be stronger than before.”

Emirates’ total passenger and cargo capacity declined by 58% to 24.8 billion ATKMs at the end of 2020-21, due to pandemic related flight and travel restrictions including a complete suspension of commercial passenger services for nearly eight weeks as directed by the UAE government from 25 March 2020.



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NCE highlights costs of Customs officers’ trade union action

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‘The recent actions taken by the Sri Lanka Customs Officers Union, including a two-day sick leave campaign and work-to-rule initiatives, have had profound implications across Sri Lanka’s business community, particularly affecting exporters and importers. These actions were initiated due to perceived grievances and unmet demands from the Customs Officers Union on various issues, the National Chamber of Exporters of Sri Lanka (NCE) is quoted as saying in a press release.

The release adds: ‘Jayantha Karunaratne, president of the National Chamber of Exporters of Sri Lanka highlighted the significant disruptions caused by these actions. He emphasized that the work-to-rule approach has resulted in substantial delays in clearing imported goods at ports and checkpoints, causing disruptions in production schedules and logistical operations. These delays have particularly impacted exporters, who face stringent deadlines to fulfill international orders, leading to strained relationships with overseas buyers and potential financial penalties for missed deliveries.

‘Additionally, these disruptions have imposed additional costs on businesses. Importers have incurred demurrage charges due to extended delays in clearing shipments, impacting profitability and operational efficiency. For exporters handling perishable goods like seafood and fresh produce, delays have posed substantial challenges, sometimes resulting in significant financial losses and resource wastage from spoiled goods.

‘The NCE underscored Customs’ critical role in facilitating trade and economic activity in Sri Lanka, stressing that efficient and predictable Customs processes are crucial for maintaining the competitiveness of Sri Lankan businesses globally. Given that exports are pivotal to Sri Lanka’s economy, disruptions to Customs operations can have far-reaching impacts on economic growth, employment, and overall national prosperity.

‘Expressing serious concern about potential escalations, the NCE warned that prolonged strikes or ongoing disruptions could further destabilize business confidence and investor sentiment. They urged swift and constructive dialogue between the Customs Officers’ Union and relevant authorities to address grievances and find mutually beneficial solutions. Restoring normalcy and reliability to Customs operations, they emphasized, is imperative to support the resilience and growth of Sri Lanka’s export sector amid challenging global economic conditions.

‘In addition to operational disruptions, exporters are increasingly voicing frustration and concerns about Sri Lanka’s future business environment. Many are contemplating relocating operations to countries offering more stable and predictable trade conditions. This potential exodus poses significant economic risks, including job losses, reduced export revenues, and diminished investor confidence.

‘Shiham Marikar, Secretary General/CEO of NCE, stressed the urgent need for Sri Lanka to address these challenges promptly to retain and attract businesses. He emphasized the importance of creating a supportive environment for exporters characterized by efficient Customs processes, regulatory stability, and supportive government policies. Such an environment is crucial for retaining existing exporters and attracting new investments, thereby fostering economic growth and enhancing competitiveness in global markets.

‘Highlighting the competitive nature of the global economy, the NCE emphasized the necessity for Sri Lanka to maintain a reliable and efficient trade infrastructure to remain competitive internationally. Addressing exporter concerns and ensuring a stable business environment should be a top priority for policymakers and stakeholders alike.

‘It is crucial for the government to take swift action to prevent recurring disruptions caused by the Customs Officers’ Union. The recent disruptions have disproportionately affected Small and Medium Enterprises (SMEs), which are the backbone of Sri Lanka’s economy. SMEs, operating with smaller margins and less flexibility, are particularly vulnerable to delays and uncertainties in trade operations.

‘These disruptions not only impact daily SME operations but also undermine their competitiveness in domestic and international markets. Many SMEs rely heavily on timely imports and efficient exports to sustain operations, making disruptions detrimental to their growth and viability. Prolonged instability in trade operations risks SMEs relocating or downsizing operations in Sri Lanka, posing significant threats to employment, economic growth, and overall stability.

‘The NCE urged the government to implement robust measures to prevent future disruptions, including constructive dialogue with Customs officers and reforms enhancing Customs efficiency and predictability. Creating a stable and supportive business environment is crucial for protecting SMEs and fostering their growth, thereby contributing to Sri Lanka’s economic resilience and prosperity’.

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Elevating customer experiences, Sampath Bank partners with Royal Colombo Golf Club

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The team from Royal Colombo Golf Club, including Amrith De Soysa – Captain, Gehan Siribaddanan – Vice Captain, Ms. Geera Gajamugan – Director of Administration and Shiran D. Rahuman – Manager of Marketing & Membership Services, stands on the left. De Soysa is seen receiving the main sponsorship from Ms, Ayodhya Iddawela – Managing Director of Sampath Bank PLC, surrounded by Tharaka Ranwala, SDGM – Marketing, Customer Care and Card Centre, Pujitha Rajapaksa, Chief Manager – Marketing and Shantha Kalawitigoda, Manager – Events & Activations.

Sampath Bank is pleased to announce its sponsorship of the prestigious July Monthly Medal Event at the Royal Colombo Golf Club (RCGC), scheduled for the 12th and 13th of July 2024. The sponsorship was formalised during a cheque-handing ceremony on the 10th of July, marking a significant collaboration between Sampath Bank and the RCGC.

The July Monthly Medal Event is a highlight on the golfing calendar, attracting over 300 golfers from across the country. The event will be held over two days, culminating in an award ceremony on the second day. Sampath Bank’s involvement acknowledges its commitment to fostering customer satisfaction and providing exceptional experiences for its valued customers.

Participants in the event will enjoy a variety of activities, including a golf practice session with coaching, the main golf tournament, and an exclusive Cheese & Wine evening on the first day for Sampath Bank customers. Following the two-day tournament, there will be a grand award ceremony and a cocktail event to honour the winners. This initiative not only promotes golf but also provides a unique platform for high-net-worth individuals to engage in a distinguished social setting.

Commenting on the sponsorship, Tharaka Ranwala, Senior Deputy General Manager Marketing, Customer Care & Card Centre, said, “Sampath Bank has always been a strong supporter of all sports, though golf has traditionally been less highlighted, despite its popularity among elite and high-net-worth customers within the banking industry. Sponsoring this event aligns perfectly with our new vision and strategy, which emphasises a greater focus on corporate customers and high-net-worth individuals. Although this is our first partnership with the Royal Colombo Golf Club, we bring extensive experience from our previous collaborations with the Tamil Golf Association’s events in the UK and Canada.”

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Asiri Hospitals and NITF sign landmark agreement to provide tangible healthcare benefits for all Agrahara members

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Asiri Group of Hospitals, trusted for high standards in patient-centered care has signed a landmark agreement with the National Insurance Trust Fund (NITF), to provide comprehensive concessions to all government employees through the Agrahara Medical Insurance scheme.

The Memorandum of Understanding (MoU) was signed by Dr. Manjula Karunaratne, Director/Group CEO of Asiri Hospitals, and Gamani N. Liyanarachchi, CEO of NITF, during a ceremony held recently.

The event was attended by several distinguished participants from both organizations. Representing NITF were Sagala Abhayawickrama, Chairperson, Samil Thushara, AGM Operations, Nimali Pathirana, AGM Insurance, Prathibha Welikanna, Asst. Manager Legal, Nuwan Dissanayake, Asst. Manager Marketing, Dammika Weerakoon, Acting AGM Finance.

Asiri Hospitals was represented by Nihal Ratnayake, Director Operations Asiri Central Hospital, Indresh Fernando, Chief Process Officer, Bhathiya Jayasinghe, Group Head, Business Development, Dhananjaya Bandara Dela, Head of Business Development, Government Sector.

The enduring partnership aims to offer tangible healthcare benefits and the renowned comprehensive healthcare services offered by Asiri Hospitals to all NITF Agrahara members. It marks a major milestone in Asiri Hospitals’ commitment to build long-term collaborations that benefits the community. It also reaffirms Asiri Hospitals’ position as a trusted healthcare provider ensuring healthcare is more accessible, affordable, while uplifting the living standards of the public service.

Importantly, Agrahara members are eligible to seek treatment from any hospital in the Asiri group or its laboratories. The agreement also introduces a cashless admission scheme for NITF members, simplifying the process and enabling seamless access to Asiri Hospitals’ services without the need for upfront payments. Members can benefit from waived admission fees, reducing the financial burden for those seeking medical care. Room rates are also heavily discounted.

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