Business
Dialog Axiata awarded Forrester’s customer-obsessed enterprise award for Asia Pacific Region
Forrester, a globally renowned research and advisory firm, awarded Dialog Axiata PLC with the customer-obsessed enterprise award for the Asia Pacific Region, recognising its dedication to customer-centricity for business growth, customer retention, and employee engagement.
Sri Lanka’s premier connectivity provider was named the APAC recipient of Forrester’s Customer-Obsessed Enterprise Award for its continuous investment in products and services that improve its customer experience. The company became the first to trial 5G technology in Sri Lanka, and it is fostering a customer-obsessed culture by delivering a more personalised customer experience and building greater trust and loyalty with its customers.
“We are honoured to receive Forrester’s Customer-Obsessed Enterprise Award for the Asia Pacific region,” said Sandra De Zoysa, Group Chief Customer Officer of Dialog Axiata PLC. She further stated “Dialog’s fundamental principle of providing ‘Service from the Heart’ has been the driving force behind placing customers at the center of all our endeavours, resulting in delightful outcomes. This recognition serves as a testament to the relentless dedication, unwavering passion and commitment of our employees to fulfil the pledge and deliver on the promise of ‘Service from the Heart’ and the “The Future. Today”. It is my sincere hope that leaders of all service organisations become customer-obsessed, leading to a culture of exceptional customer and employee experiences.”
“We congratulate Dialog Axiata for winning Forrester’s Customer-Obsessed Enterprise Award for APAC,” said Dane Anderson, Senior Vice President of International Research and Product at Forrester. “Dialog Axiata is demonstrating firsthand how it’s keeping its customers at the forefront of its business to drive consistent growth and profitability and foster customer and employee retention.”
Associated Motorways (AMW), Yamaha’s exclusive Sri Lankan distributor for over 75 years, celebrated the brand’s grand return after a five-year hiatus due to import restrictions. Marking the occasion, AMW hosted a groundbreaking fashion-themed launch event on 14th June 2025 at Cinnamon Lakeside Colombo, unveiling a new lineup of fuel-efficient motorcycles and scooters, including the standout Yamaha RayZR 125 (71km/l).
Beyond specs, Yamaha’s “Built to Ride” campaign highlights the passion and resilience of Sri Lankan riders, focusing on emotion over mechanics. Andre Bonthuys, AMW’s Group Managing Director, emphasized Yamaha’s commitment to redefining the riding experience. Backed by AMW’s service excellence and global “Kando” philosophy, Yamaha’s return promises to revitalize Sri Lanka’s two-wheeler market with performance, innovation, and style.
In a historic move that redefines rural financial security, Pelwatte Dairy Industries has announced the launch of Sri Lanka’s first pension scheme for dairy farmers, reinforcing its commitment to both national self-sufficiency and the welfare of the farming community.
Pelwatte Dairy, one of Sri Lanka’s foremost homegrown dairy brands, has long been a pillar in the push to replace imported dairy with locally produced milk, saving the nation billions in foreign exchange. Milk powder production is expected to increase by 80% upon completion of the new Kurunegala processing facility, supporting local demand and opening up new export opportunities.
This landmark pension initiative will benefit over 30,000 registered dairy farmers working with Pelwatte. Designed to offer financial stability post-retirement, the scheme ensures these vital contributors to Sri Lanka’s food security can live out their later years with dignity and peace of mind. Additional benefits will support health, education, and safety for the farmers’ families setting a new standard for agricultural welfare in the region.
“This is a defining milestone not just for Pelwatte, but for the entire Sri Lankan dairy sector,” said Ariyasheela Wickramanayake, Chairman of Pelwatte Dairy. “It is our corporate responsibility to safeguard those who work tirelessly to feed the nation.”
Akmal Wickramanayake, Managing Director, added: “We see this as more than a welfare initiative. It’s an investment in rural development, sustainable agriculture, and national economic resilience.”
CEEDECS Lanka Holdings Pvt. Ltd., a leading Sri Lankan construction firm, has been honored with the Best National Industry Brand Award in the Mining and Allied Industry Sector (Medium Scale) at the National Industry Brand Excellence Awards, organized by the Industrial Development Board. The award recognizes their eco-friendly brand, Harithaweli Ready Mix, which offers sustainable alternatives to traditional sand-based construction materials.
Founded in 1999 and based in Mahara, Kadawatha, CEEDECS has over 20 years of expertise in construction, consultancy, and design. Harithaweli’s products—including Ready-Mix Plaster, Waterproof Solutions, and Tile Adhesives—are durable, affordable, and environmentally friendly, gaining popularity among builders and contractors.
With 21 showrooms nationwide and multiple quality certifications, CEEDECS continues to expand its reach.
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