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ComBank’s trilingual multi-channel integrated contact centre launched

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The Commercial Bank of Ceylon has launched a one-stop trilingual Integrated Contact Centre to serve its customers and stakeholders 24/7 and enabling customers to reach the Bank via multiple channels for inquiries and assistance.

The dedicated team behind the Centre consists of customer service representatives to handle calls, written communications, customer requests and customer feedback routed through social media, team leaders and trainers for better supervision and monitoring to ensure customers receive a positive experience in each and every interaction with the Bank.

The Integrated Contact Center is a much-needed platform to seamlessly serve customers who contact the Bank through many channels and to simultaneously provide them with speedy and professional responses, the Bank said.

Commenting on the launch, Commercial Bank’s Deputy General Manager – Marketing, Mr Hasrath Munasinghe said: “The Integrated Contact Centre was launched to offer a new dimension in customer-centricity and engagement while handling all inquiries in an efficient and pleasing manner with a view to making it a benchmark for service excellence.” He said the Centre is especially useful in times like the present when social distancing and contactless service are essential safety measures.

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Sandas Aura offers ‘cosmic energy’ treatment for ailments

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Sandas Aura and Natural Healing centres in Battaramulla, Kurunegala and Gampaha offer the opportunity to experience the healing properties of this energy.

This programme is run by astrologer, Reiki master and spiritual treatment advisor K. A. U. Sarathchandra.

“Since the trinity of the mind, the spirit and the body are treated through universal cosmic energy treatment, not only physical diseases but also psychological and spiritual ailments too can be cured through this. This is a unique feature not found in other treatments,” he says.

“There are many universal cosmic energy based treatments in the world such as Reiki, Pranic, Cosmic, Anglican and Jore. Majority of the illnesses we get including non-communicable diseases, and the resultant suffering, can be cured through universal cosmic energy. You can get your your aura checked through the latest 3D aura machine and obtain universal cosmic energy treatments at the centre”, he says.

“Through Reiki treatment, not only can the curing of disease and suffering be alleviated but physical regeneration, reinvigoration and reimmunization can be developed. Through the immunity that results, the contracting of communicable diseases and viral diseases can be prevented”, Sarathchandra says.

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Dwaraka vegetarian spot opens in Mount Lavinia

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Dwaraka, a pure vegetarian spot for authentic North and South Indian flavors opened their second restaurant at No.10, Old Quarry Road, Mount Lavinia recently. The fully air conditioned restaurant has a spacious dining area that comfortably accommodates 100 diners with all modern facilities. In a move to be truly Indian in what is prepared, Dwaraka employs a set of chefs brought from India specialized in South Indian and North Indian cuisines. It offers more than a fine dining experience for a family with convenience and comforts .The location is ideal for spending more time with family or friends. Dwaraka – Mount Lavinia is open from 10 a.m. to 11 p.m. The main branch of Dwaraka situated at No 37, Jaya Road, Colombo 04, is open from 7 a.m. to 10.30 p.m.

Naan, parata, masala, rotty, chettinad cuisine, paneer, dosai, string hoppers ,rice, noodles ,fried rice, kottu, vadai, soup, biriyani, short-eats, salads, raita, starters, fruit juice, lassi, soft drinks, tea, coffee etc. are available at Dwaraka.

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Union Assurance makes way for kids to dream big

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The Union Assurance Sisumaga+ stall was abuzz at the Colombo International Book Fair with kids dreaming big about what they wanted to be when they grow up.  An interactive photo booth had aspiring kids posing as doctors, graduates, pilots, engineers and even YouTubers. The event was a hive of activity with raffle draws, scratch and win competitions and advisors educating parents on the possibilities for securing and protecting their children’s higher education aspirations. 

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