The largest café chain in Sri Lanka, Barista topped the charts for the second time in the renowned LMD Customer Service Online Survey for 2021. The survey is carried out by the LMD magazine every year and gauges customer service excellence in various sectors via an online survey by its readers. The 2021 edition was carried out during the most challenging time period for Sri Lanka as the country was under a lockdown several times and businesses were forced to operate under stringent COVID-19 regulations.
Speaking of the recent achievements Chief Executive Officer of Barista Dilupa Pathirana said, “In the aftermath of the COVID-19 restrictions, the hospitality and food industry took a huge hit. We had to redefine our customer service standards and move to serving customers online. Barista decided to change our strategies and take all the risks and chances and came out of our comfort zone to treat customers with love and care during this time. We were able to prove that the brand is not just a cup of coffee but a lifestyle partner who’d face anything with our stakeholders. Throughout the pandemic, Barista increased brand accessibility and affordability despite many challenges. Timely digital transformation of business platforms and redefinition of service standards that are suited for digital operations helped the brand to win the hearts of customers.”
Barista embeds customer service into the organization’s DNA through initiatives involving change management, open communication, employee empowerment and instilling collective brand responsibility across all departments. Barista’s human resource department plays a vital role in carrying out brand enhancement activities, be it to conduct a complete training and development program for their young brew masters, implement an incentive plan for following customer service guidelines diligently or simply send a letter of appreciation upon receiving customer compliments.
“As the leader in the market we believe that we have a greater responsibility to expand the market and set service standards and we have decided to use innovative and alternative channels to reach out to new customers to increase Barista’s customer base and consumption frequency. Our intention is to grow our business through partnerships with global and local delivery platform providers, and the newly launched Barista E-PSHOP and Barista Mobile App which is also the first ever mobile app launched in Sri Lanka by a café chain. As a company we plan to reach new geographical markets – especially tourist hot spots such as Mirissa, Ella, Sigiriya, Arugam Bay and more suburban areas by franchising with local entrepreneurs who are interested in operating a café with top rated coffee and service experiences’’ added Pathirana.
Wing Commander (Retd.) D. Pradeep S. Kannangara elected president, Industrial Security Foundation
The Industrial Security Foundation (ISF) which acts as the sole organization in Sri Lanka to represent the Private Security industry having incorporated by an Act passed in the Parliament, Act No. 51 of 1999, elected Wing Commander (Retd.) Pradeep Kannangara as its President for the years 2022/2023 at its 30th annual General Meeting which was held at the PIM Auditorium in Borella. Wing Commander Pradeep Kannangara was appointed President while 14 other members were appointed to the Executive Committee, strengthening the ISF in order to drive and uplift the standards of the private security industry in Sri Lanka.
He has served on the ExCo consecutively since 2012 under four different presidents where he held the positions of Senior Vice President during the last three consecutive years. He has also been a committed member of the ISF and was awarded prestigious coveted FISF title due to his many valuable contributions to the organization and the Private Security Industry in Sri Lanka in 2012.
Wing Commander Kannangara’s journey into private security began after a successful career in the Sri Lanka Air Force for over 24 years where he served in many capacities finally being the Officer Commanding of the Special Air Borne Force. A recipient of the Ranasura Padakkama (RSP) Gallantry award for his bravery, sacrifices and service to the nation by the President of the Socialist Republic of Sri Lanka in 1990. He holds a Master’s in business management from the Edith Cowan University, Perth, Australia too and serves as a Board Director in AB Securitas (Private) Limited in Sri Lanka and AB Securitas Bangladesh Limited.
Kitchen & Bedroom reaffirms its partnership with Häfele Sri Lanka
Kitchen & Bedroom, a name synonymous in the interior designing and furniture sector in the country recently celebrated its long-standing partnership with Häfele Sri Lanka during the latter’s 12th year anniversary celebratory event, reaffirming its ambitious plans to further strengthen and explore the numerous opportunities available here.
Häfele Sri Lanka, part of Häfele India which is a wholly owned subsidiary of the Hafele Global network, is a technology partner for various projects and initiatives of Kitchen & Bedroom. Both the companies operate in the interior design space, sharing their cumulative knowledge and expertise to provide extensive and personalized solutions catering to domestic requirements.
‘We take great pride in our association with Häfele Sri Lanka having exchanged and collaborated on many projects both commercial and household. We share similar values such as providing high quality, sustainable, functional and customized solutions to our customers, and most importantly to guide them through every aspect and step of the project and how best we could bring out their desired design,’ said Dr. Sacquaff, Kitchen & Bedroom Group CEO.
DSI strengthens its islandwide presence with three new showrooms
Amid the prevailing economic hardships faced by Sri Lanka, Sri Lanka’s premier footwear brand DSI recently expanded its islandwide presence in the country with the opening of three new showrooms in Kahawatta, Akuressa, and Chavakachcheri, with the aim of offering greater access to its diversified product range to a wider customer base.
Gracing the special occasion, the showrooms were declared open by D. Samson & Sons (Pvt.) Ltd. Managing Director Thusitha Rajapaksa, in the presence of Director Asanka Rajapaksa, General Manager Pradeep Samarathunga, National Sales Manager – Retail Sales Naleen Weerawardana, invitees, and well-wishers.
Speaking at the opening ceremony, Thusitha Rajapaksa stated: “We are excited about expanding DSI wings to three new locations. Despite the ongoing economic conditions of the country, we took a call to take a proactive measure to expand our islandwide presence. While it has been a challenge, the commitment and hard work of our team has made it possible to serve our loyal customers better, and we are confident that we will be able to continue these efforts in the future as well.”
DSI is renowned for its well-trained staff who offer exceptional customer service. The three new DSI showrooms prioritize providing a unique service and customer support to make purchasing further convenient for the customer.
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