Business
AIA is first Sri Lankan insurer to introduce Enterprise-Grade Cloud Based Workflow Automation
AIA Insurance claimed yet another industry first in digital transformation with the introduction of cloud-based workflow automation. AIA selected Microsoft Azure Logic Apps to enable the automation of many of its critical workflows.
The automation programme, which is being rolled out in AIA’s Operations as well as across multiple functions of the company facilitates the digitization of typically routine manual processes related to new business onboarding and ultimately various other end- to -end customer service processes. Leveraging workflow automation enables improvements in productivity, increases efficiency and accuracy of business processes in relation to insurance policy issuance and claims management.
AIA’s CEO Nikhil Advani said in this regard “Digital transformation is an essential priority for AIA and we are committed to leverage technology to enable a superlative service our customers. Cloud based workflow automation brings in a new dimension of digital transformation and automation to Sri Lanka and we are proud to be the pioneers in the industry. Our end goal with this particular programme is to ensure efficient, accurate and speedy policy issuance, which in turn will benefit our customers.”
AIA’s Chief Technology Officer Umeshi DeFonseka added, “By using automated workflows, we are streamlining and speeding up internal processes and reducing manual interventions. The solution is extremely user-friendly- it works on any device that has an internet connection and a web browser and can be accessed from anywhere in the world. This cloud service integrates with multiple systems and services across the organization to provide a seamless experience to the user. As with any best practice, innovation and disruption should happen from within the organization for the customer to reap actual benefits and at AIA, that is precisely what we are doing!”
Director & Chief Officer Legal and Operations for AIA, Chathuri Munaweera further noted that “At AIA we are constantly looking for ways to improve our processes so that we can offer unmatched convenience to our customers. This new Cloud Based Workflow Automation will help us increase efficacy of the onboarding process and improve operations across the enterprise, which in turn will help up manage our customer experiences more effectively. The end goal is to boost customer loyalty and grow our business.”
As Sri Lanka’s Best Life Insurance Company for two consecutive year (awarded by the Global Banking and Finance Review), AIA is always at the forefront of digital transformation and continue to invest in tech to improve performance and customer service.
Business
US dockworkers suspend ports strike until January
The union representing tens of thousands of dockworkers across the US has agreed to suspend its strike while negotiations continue.
Members of the International Longshoremen’s Association (ILA) walked out on Tuesday at 14 major ports along the east and Gulf coats, halting container traffic from Maine to Texas.
The union says it has reached a tentative agreement on wages and will go back to work on Friday until 15 January, when they will return to the bargaining table to negotiate “all other outstanding issues”.
The action marked the first such shutdown in almost 50 years and threatened to wreak chaos amid the busy holiday shopping season and forthcoming presidential election.
The affected ports included some of the nation’s busiest, including in New York, Georgia and Texas. They are estimated by experts to handle more than a third of US imports and exports.
Businesses had been bracing for the possibility of a prolonged shutdown, which threatened to disrupt global trade and the US economy.
Many consumers had been fearful and were stocking up on some supplies, like baby formula and toilet paper.
US President Joe Biden applauded the tentative agreement in a Thursday evening statement, saying it “represents critical progress toward a strong contract”.
“I congratulate the dockworkers from the ILA, who deserve a strong contract after sacrificing so much to keep our ports open during the pandemic,” Biden said.
“And I applaud the port operators and carriers who are members of the US Maritime Alliance for working hard and putting a strong offer on the table.”
Biden noted the need for ports to be open to “ensure the availability of critical supplies” for those hit by Hurricane Helene, which has left more than 200 people dead in the US south-east.
Under the 2018 contract that expired on Monday, dockworkers earned a base hourly wage of $20-$39, as well as other benefits, including royalties linked to container traffic.
Harold Daggett, head of the ILA, demanded companies agree to boost hourly pay by $5 for each year of the contract.
The union, which has about 47,000 active members according to federal filings, is also seeking protections against automation.
[BBC]
Business
Korea spreading its ‘soft power’ across the globe with another tool: Korean delicacies
By Sanath Nanayakkare
Whoever coined the term soft power, defining it as a country’s ability to influence others without resorting to coercive pressure, Korea is arguably mastering the art like no other country.
The Korean cultural and entertainment wave has attracted millions of fans across the world. regardless of whether they can speak or understand Korean. They support favourite K-Pop artists and largely enjoy Korean entertainment programmes. This is a predominant prevalence here in Sri Lanka too.
When such a groundbreaking feat was accomplished by some individuals in Korea, their astute governments picked up the trend, primed the game and ran with it to bolster their international reputation. For the Republic of Korea , it was not just K-Pop reaching the corners of the world; they saw the potential of turning it into a soft power and enhancing the nation’s ability to attract prospective partners and establishing Korean culture as a way of living even in countries like the United States of America.
Today Korea is nimbly threading a double weave on its soft-power fabric by promoting the country’s authentic cuisine in foreign countries.
Amid these developments, the Korean ambassador in Sri Lanka, Miyon Lee and her staff presented a ‘K-Food Showcase’ at her residence in Horton Place, Colombo recently, having flown in a master chef from Korea, which showed the strong emphasis they placed on this exercise.
Welcoming those who were part of the ‘K-Food Showcase’, the Korean ambassador said, “We all love to share food and make friends. It is a universal nature, because food is the bridge between body and soul, connecting societies and cultures. Every family boasts of its own secret recipes, and every nation and culture take pride in its own food and dishes. Just like Pol Sambol is for Sri Lankans, for Koreans, Kimchi is one of the traditional dishes that cannot do away with. There are more than 400 ways to make fermented vegetable dishes. But the spicy Kimchi we enjoy today was developed after chili pepper was first introduced in the 17th century. We make our own food by importing and adopting new ingredients and new methods from abroad.”
“Koreans love to eat, and love to watch eating as you may have guessed from Korean dramas and movies or YouTube. You may have wondered what they are eating and what they taste like. Thanks to the spread of K-culture worldwide, K-food has also become one of the trendy items to experience,” she noted.
The guests at the event got the opportunity to try dishes most often seen in Korean dramas and movies and enjoy first-hand their unique textures and flavors.
According to ambassador Miyon Lee, K-food is still an evolving trend, being created through adoption and adaptation, through their creative blend of tradition and modernity, uniqueness and universality, just like human society and culture.
A GKS ( Global Korean Scholarship) Alumni member in Sri Lanka who has spent many years in the Republic of Korea told this journalist that at first it was not easy to for her to get used to Korean food but after some time she ended up being a passionate eater of Korean delicacies given the food’s authentic taste and nutritional value.
Business
Sri Lanka Gem and Jewellery Association congratulates President Anura Kumara Dissanayake
The Sri Lanka Gem and Jewellery Association (SLGJA) the apex body and the voice of the country’s Gem and jewellery industry, with great pride and respect extends heartfelt congratulations to His Excellency on being sworn in as the 9th President of the Democratic Socialist Republic of Sri Lanka.
SLGJA is built on a vision to empower Sri Lanka’s Gem and Jewellery industry through innovation and sustainability superiority which aims to generate global recognition whilst upholding the rich heritage for future generations. The Association’s mission is to alleviate Sri Lanka’s Gem and Jewellery Industry through etical practices, facilitate market access, advocate sustainable sourcing nurture talent for the industry’s continued growth, global competitiveness and socio-economic contribution. Functioning as the advocate for Sri Lanka’s Gem and Jewellery sector, the SLGJA lobbies the industry related concerns to governmental and other related bodies. SLGJA is also the organizer of FACETS Sri Lanka International Gem and Jewellery Show over 31 years which is now the cornerstone for the industry players, fostering collaboration, innovation and international partnerships.
As an industry that has long been an integral part of Sri Lanka’s rich cultural heritage and economic strength, we are confident that under HE’s visionary leadership, our nation will continue to thrive and reach new heights of prosperity. His commitment to progress, national unity, and the well-being of all Sri Lankans aligns closely with the values and aspirations of the Gem and Jewellery sector, which remains a foundation of both the country’s identity and its economy.
Insightful discussions that were held with His Excellency and senior members of the party before the elections, where the party understood the unique challenges and opportunities faced by the gem and jewellery industry has given great confidence in HE’s leadership and the bright future that lies ahead for the Gem and Jewellery sector.
The gem and jewellery industry plays a vital role in enhancing Sri Lanka’s global reputation. SLGJA is eager to work closely with HE’s administration to further develop and promote this key industry. Together, more opportunities for sustainable growth could be created, increasing the international competitiveness, and ensure the long-term success of the industry for future generations.
SLGJA is confident that HE’s administration will continue to take progressive steps to support and strengthen industries that contribute significantly to the national economy. The SLGJA stands ready to assist in any initiatives that foster economic development, promote exports, and elevate Sri Lanka’s standing as a global leader in the gem and jewellery trade. (SLGJA)
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