AIA is first Sri Lankan insurer to introduce Enterprise-Grade Cloud Based Workflow Automation
AIA Insurance claimed yet another industry first in digital transformation with the introduction of cloud-based workflow automation. AIA selected Microsoft Azure Logic Apps to enable the automation of many of its critical workflows.
The automation programme, which is being rolled out in AIA’s Operations as well as across multiple functions of the company facilitates the digitization of typically routine manual processes related to new business onboarding and ultimately various other end- to -end customer service processes. Leveraging workflow automation enables improvements in productivity, increases efficiency and accuracy of business processes in relation to insurance policy issuance and claims management.
AIA’s CEO Nikhil Advani said in this regard “Digital transformation is an essential priority for AIA and we are committed to leverage technology to enable a superlative service our customers. Cloud based workflow automation brings in a new dimension of digital transformation and automation to Sri Lanka and we are proud to be the pioneers in the industry. Our end goal with this particular programme is to ensure efficient, accurate and speedy policy issuance, which in turn will benefit our customers.”
AIA’s Chief Technology Officer Umeshi DeFonseka added, “By using automated workflows, we are streamlining and speeding up internal processes and reducing manual interventions. The solution is extremely user-friendly- it works on any device that has an internet connection and a web browser and can be accessed from anywhere in the world. This cloud service integrates with multiple systems and services across the organization to provide a seamless experience to the user. As with any best practice, innovation and disruption should happen from within the organization for the customer to reap actual benefits and at AIA, that is precisely what we are doing!”
Director & Chief Officer Legal and Operations for AIA, Chathuri Munaweera further noted that “At AIA we are constantly looking for ways to improve our processes so that we can offer unmatched convenience to our customers. This new Cloud Based Workflow Automation will help us increase efficacy of the onboarding process and improve operations across the enterprise, which in turn will help up manage our customer experiences more effectively. The end goal is to boost customer loyalty and grow our business.”
As Sri Lanka’s Best Life Insurance Company for two consecutive year (awarded by the Global Banking and Finance Review), AIA is always at the forefront of digital transformation and continue to invest in tech to improve performance and customer service.
Share investors worried over Wealth and Heritage tax
By Hiran H Senewiratne
CSE trading kicked off on a positive note yesterday but the momentum could not be sustained for long owing to investor worries that the government is planning domestic debt restructuring involving the imposition of a wealth and heritage tax on citizens, market sources said.
Amid those developments both indices moved downwards. The All -Share Price Index went down by 131 points and S and P SL-20 declined by 46.8 points. Turnover stood at Rs 3.4 billion with four crossings. Those crossings were reported in Agalawattte Plantations, which crossed 45.3 million shares to the tune of Rs 1.5 billion, its shares traded at Rs 35, CTC 420,000 shares crossed for Rs 269 million and its shares traded at Rs 640, Cargills 100,000 shares crossed to the tune of Rs 24.5 million; its shares traded at Rs 245 and Hayleys 300,000 shares crossed for Rs 24 million; its shares traded at Rs 80.
In the retail market top seven companies that mainly contributed to the turnover were, SLT Rs 234 million (two million shares traded), Hayleys RS 121 million (1.5 million shares traded), Lanka IOC Rs 106 million (115,000 shares traded), Softlogic Capital Rs 69 million (5.6 million shares traded), CTC Rs 65.3 million (101,000 shares traded), Sampath Bank RS 54.7 million (one million shares traded) and Commercial Bank RS 52.5 million (801,000 shares traded).During the day 164 million share volumes changed hands in 20000 transactions.
Brandix ‘RightToRead’ initiative gains momentum enriching Sri Lanka students and transforming learning
Inspired by the challenge to provide Sri Lankan children with better access to learning materials and the transformative power to read and comprehend English, Brandix launched the ‘RightToRead’ project in 2018 in collaboration with the Ministry of Education.
Accordingly, Brandix introduced the ‘ReadToMe’ English learning tool, created by English Helper – India, to improve reading and comprehension skills of Sri Lankan students. Last Monday, Julie Chung, the US Ambassador to Sri Lanka, visited Susamayawardhana Vidyalaya in Borella, to observe progress of the project and experience how children and educators in Sri Lanka engage with educational technology.
Brandix Lanka Limited, Director, Ajit Johnpillai, said: “Education is the most powerful tool to enrich communities and futures, and Brandix is committed to build a strong foundation for transformational learning for students across Sri Lanka. The progress we have made with RiteToRead over the past two years is promising, and the potential for change in the education sector harnessing such digital technologies is immeasurable. Brandix will continue its commitment to deliver Inspired Solutions for the people of Sri Lanka.”
Dialog TV Boosts Resilience and Capacity with Norsat Satellite Earth Station
Hytera, a leading global provider of professional communications technologies and solutions, is proud to announce the successful deployment of a new backup satellite station for Dialog TV, Sri Lanka’s No.1 satellite Pay TV service provider. The project was fulfilled in 2022 by Hytera and its subsidiary specialized in Satellite Communications (SatCom), Norsat International Inc. The new station enhances the resilience and capacity of Dialog TV’s existing system and ensures continuity of service in the event of damage due to natural disasters.
Dialog TV provides coverage over the entirety of Sri Lanka through the Intelsat 38 Ku-band satellite. As the business expanded, it opted for a backup solution to support its existing satellite station and to strengthen the network’s disaster tolerance.
Hytera and Norsat provided an end-to-end satellite earth station solution that includes the installation, integration, and setup of satellite antennas, a transmission and receiving system, a new network management system (NMS), and a carrier monitoring system (CMS). The NMS makes routine work easier and simpler for on-duty staff, as equipment status, parameter monitoring and configuration, and remote control of the devices can be viewed and accomplished via a single interface. The CMS monitors the carrier spectrum status of satellite signals in real-time and ensures stable signal transmission and receiving.
“We are excited to have been able to work with Dialog TV on this important project,” said Kevin Sun, Sales Director for Hytera South Asia, “Our ability to seamlessly integrate our new equipment and software with Dialog TV’s existing systems has helped to ensure a stable and reliable service for their millions of customers across Sri Lanka.”
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