The COVID-19 pandemic is still raging on, threatening businesses as well as economies as it has brought unprecedented challenges that the world must grapple with in the coming years.
The pandemic brought with it the need for organisations to relook at business models for continuity, safeguard employees and ensure products and services are delivered to customers.
Shiraz Lye, Managing Director/Vice President Sales, IFS South Asia, explains how global enterprise applications company IFS adapted to the challenges posed by the pandemic, and ensured its enterprise software continued to deliver value to customers through operational flexibility and resilience.
“Agility is an essential catalyst for business transformation. It allows an enterprise to embrace market and operational changes—and realize new opportunities when faced with unforeseen challenges. Companies that have invested in agile enterprise software are in a much better position to manoeuvre challenging situations like this.”
Here are some learnings shared by the global enterprise applications company on how it withstood these challenges and ensured its enterprise software delivered value to customers:
Serving Customers against all odds
Lye explained that, when the lockdown was imposed, customer-facing teams, predominantly sales and consulting, were called upon to pay special attention to customers in order to help them sustain their business. With that in mind, IFS continued its operations during the pandemic with a well-planned work from home (WFH) model.
Certain customers wanted to slow down operations while others needed to accelerate their projects, so it was a matter of identifying the customer’s requirement and repositioning the projects accordingly. With a high-spirited WFH team, we were able to continue our go-live projects and sign new deals despite the challenging market conditions.
Realigning go-to-market strategy
He went on to say, “the pandemic was truly a test of the disaster readiness of companies. Top of mind for many business leaders has been “How do I manage my business now and in the near future, even as immediate priorities are to protect employees and ensure business continuity?” Our customers were able to see a snapshot view of operations right from their homes when the lockdown was imposed.
Based on such information, customers were able to plan in the new normal without disruptions and subsequently realign and execute go-to-market strategies.
IFS Runs IFS
Shiraz Lye pointed out that the company had already implemented its own ERP solution across the entire business, thereby connecting regional teams to a single version of the truth across its 50 plus offices worldwide. By unifying the business on a central platform, all front-line and back-office staff were able to continue operations, giving management full visibility of the entire business operations and enabling quick and well-informed decision making. This was one of the key enablers of the WFH model globally.
Adapting to a new reality
Companies also need to frame a near-term strategy that prepares businesses for recovery. The near-term moves are mostly tactical improvements that allow a company to operate better in the current landscape by tackling certain challenges head on. The imperatives include:
Digital Supply Chains—Companies need real-time visibility to better manage supply chains. This will allow them, for example, to incorporate weather patterns, port delays, and supplier issues into their decisions, and to take immediate action. Because of social distancing requirements, they also need to run operations and supply chains with fewer workers and reconfigure warehouses and warehouse management systems.
Digital Finance, Procurement, and HR Functions—Companies need advanced automation that enables employees to operate from home. For example, a supplier would be able to submit an invoice online which would go through the standard approval process and get paid for an item that had been procured, without the hassle of physically delivering invoices to the premises.
Consumer and Go-to-Market Trends—
Companies need to cope with an explosion of consumer data as consumption patterns change. They need to be able to adapt to the changing volumes of orders, realign production lines and be able to produce goods in demand arising due to the crisis.
Open, Collaborative Ecosystems—
Companies need to collaborate digitally with suppliers, for example, to forecast demand for future orders or even look at replacing offshore vendors that have been cut off from transportation.
Enterprise software can help address all these business challenges as it provides companies real-time transparency with respect to sales, operational costs, inventory, production, and financials. Powerful data-driven analytics enables more agile decisions, such as adjustments to the supply chain to improve resilience.
Shiraz Lye concluded, “Companies need to frame a long-term strategy to win in the new environment that emerges after the pandemic. Businesses should cut out the complexity arising from traditional processes and embrace technology as an enabler for future growth. Enterprise software should be looked at as an investment in creating business that are future ready, enabling organization-wide collaboration, simplified business processes, and real-time visibility of business operations.
Mahara prison riot: four killed, 26 injured
Condition of some inmates serious
Rioters attempt arson attack
Exact number of deaths not known
Situation under control – police
At least four inmates were killed and 26 others injured, yesterday evening, when officers opened fire during a riot in the Mahara prison. It was not clear how many had died, but four bodies were taken to the Ragama Hospital, according to sources.
The condition of some inmates was serious, a senior doctor treating the injured told The Island.
Police headquarters said law enforcement units including the Special Task Force had been deployed in support of the prisons guards.
The situation had been brought under control by yesterday evening, the police said, adding that inmates had caused disturbances over the spread of COVID-19 in their prison.
The riot erupted when inmates learnt that there was a surge in infections in the prison, and dozens of them had tested positive for COVI-19.
Most inmates wanted to be taken to treatment centres, making it difficult for the prison guards to control them.
The inmates turned aggressive and attempted an arson attack.
A fire was reported from the prison last night.
So far, over 1,000 corona positive cases have been reported from the prisons.
SLPP constituent hands over far reaching proposals
New Constitution making process underway
By Shamindra Ferdinando
Deputy Leader of the breakaway JVP faction-National Freedom Front (NFF) Jayantha Samaraweera, yesterday (29) told The Island that his party recently submitted 23 proposals to the nine-member expert committee appointed by the Cabinet of Ministers to draft a new Constitution.
President’s Counsel Romesh de Silva leads the expert committee, named in early September, this year.
The proposals consisted of what shouldn’t be included in the new draft Constitution under any circumstances, what should be retained from the current Constitution, sections that needed to be rectified, executive presidency and electoral reforms, the Kalutara district lawmaker said.
State Minister Samaraweera said that he had posted the NFF’s set of proposals to the committee after an attempt to hand it over personally to Room No 32 (Block 2) of the BMICH, where the committee is located, failed last Thursday (26).
Samaraweera was accompanied by General Secretary of the party S. Wijesiri, politburo member Nimal Piyatissa, MP and Uddika Premaratne, MP. A constituent of the SLPP (Sri Lanka Podujana Peramuna), the NFF group in the 145-member government parliamentary group is represented by six members.
Responding to a query, State Minister of Warehouse Facilities, Container Yards, Port Supply Facilities and Boats and Shipping Industry Development Samaraweera said that their proposals reflected the aspirations of those who voted for Gotabaya Rajapaksa and the SLPP led coalition at the 2019 presidential and 2020 parliamentary polls, respectively.
The expert committee consists of Romesh de Silva, PC, Gamini Marapana, PC, Manohara de Silva, PC, Sanjeewa Jayawardena, PC, Samantha Ratwatte, PC, Prof. Naseema Kamurdeen, Dr. A. Sarveshwaran, Prof. Wasantha Seneviratne and Prof. G.H. Peiris.
Justice Minister Ali Sabry, PC, assured Parliament late last October that the government would present the draft of the proposed Constitution to the House within one year. The assurance was given during the debate on the second reading of the 20th Amendment to the Constitution on Oct. 22.
Responding to another query, the State Minister said the proposed new Constitution should ensure the country’s stability, protect the unitary status, thwart the separatist agenda, protect Buddhism, guarantee human rights of all, protect archeological heritage, food security and non-aligned foreign policy.
SLPP Chairman who is also the Education Minister Prof. G.L. Peiris yesterday told The Island that the party was ready to swiftly respond to the expert committee if it sought to ascertain their views on any matter in respect of the draft constitution. Prof. Peiris emphasized that President Gotabaya Rajapaksa and the SLPP received two massive mandates at the presidential and parliamentary polls to bring in a new Constitution. Well informed sources told The Island that the committee was trying to meet the original deadline to finish the assignment within six months. Therefore, the committee was planning to finalize the document ahead of Sinhala and Tamil New Year. Recently the Justice Ministry extended the time to accept proposals till Dec 31, 2020. Sources said that the committee so far hadn’t received proposals from any major political party. Perhaps, NFF proposals had been delayed in the post, sources said, adding that attorney-at-law Nagananda Kodituwakku too had sent his proposals. The committee has sought views from interested parties on the (1) nature of the state (2) fundamental rights (3) language (4) directive principles of State Policy (5) the executive, cabinet of ministers, the public service (6) the legislature (7) franchise and elections, including referendum (8) decentralization/devolution of power/power sharing (9)the judiciary (10) public finance (11) public security and any other matter not specifically referred to by the Justice Ministry. In spite of the eruption of the second devastating covid outbreak in early Oct that hindered the expert committee, it could make progress thanks to Zoom technology, sources said. Progress had been made, sources said adding that recently face to face meetings resumed.
The NFF Deputy Leader said that they suggested to the expert committee that the authority to introduce laws should be the prerogative of parliament and under no circumstances should such powers be granted to administrative structures at provincial or district level. The NFF also proposed that special laws should be formulated to cater to the needs of any community, constitutional guarantee that administrative structures shouldn’t be named, changed or amalgamated in terms of particular ethnicity and an elected government should function as caretaker not as the owner and the right of the public should be held over the right of an individual as well as constitutional guarantee to protect the national wealth for future generations.
Lawmaker Samaraweera said that the NFF also proposed that the country shouldn’t enter into agreements contrary to non-aligned foreign policy and not allow any foreign power to use Sri Lanka territory for military purposes, transparency in foreign trade agreements, constitutional measures to prevent dual citizens from contesting the Presidency, entering parliament, commanding armed forces, IGP, Attorney General, Governor Central Bank, diplomatic posts and serve as Court of Appeal or Supreme Court judges.
The MP said altogether 23 proposals were made and the NFF expected the expert committee to give them due consideration. Samagi Jana Balavegaya Leader Sajith Premadasa couldn’t be contacted for his party’s position on the new Constitution making process. Fifteen political parties represent the current parliament. Nine of them have just one MP in parliament.
Final decision on GCE O/L exam, this week – Prof. GL
Education Minister Prof GL Peiris told Parliament, on Saturday, that the final decision on whether the GCE O/L examination would be held as scheduled would be made public within one week.
Responding to a question raised by Kurunegala District SLPP MP Shantha Bandara, Minister Prof Peiris said that schools in Colombo, Gampaha, Kalutara districts, and the areas under lockdown in other districts had been closed owing to the COVID-19 pandemic. “The reopening of these schools depends on the advice of health authorities. The most important thing is saving the children from the pandemic. If this situation lasts more than one week or two we may not be able to hold the examination as scheduled from Jan 18 to 27 next year.”
Prof. Peiris said the situation would be reviewed this week and a decision taken thereafter. “It will be unfair by some students to make them sit the examination while their schools are closed,” the Minister said.
Minister Prof Peiris said that of the 10,165 schools countrywide only 5,100 remained open at present.
MP Bandara said that many talented children missed their opportunity to compete in national school games owing to the school closure and asked whether they would get that opportunity.
Prof. Peiris said that the matter had been discussed with the relevant authorities, who held that it was not still safe to conduct sports events in the country due to the health emergency.
The Minister said that the government was thankful to the principals and teachers who had helped conduct the GCE Advanced Level examination and the Grade Five Scholarship examination successfully. Within 33 days of the Grade Five scholarship examination, the results could be released in record time for the first time. The teachers had rendered a dedicated service. Currently, between 90 to 95 percent of teachers reported to work in schools in areas that were not under lockdown. They render a remarkable service amidst great difficulties.”
Prof Peiris said the government spent Rs 137,340.3 million on teachers’ salaries, and admitted that there were salary anomalies, which had to be rectified. “We have referred the matter to the National Salaries and Cadre Commission and decided to pay an interim allowance to the teachers until that matter is solved. The Cabinet has approved this, and the Treasury Secretary has informed us that the payments could be made. Teachers will get that allowance very soon.”
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