The AB Cash Management services entity which is under AB Securitas (Pvt), the leader in Total Loss Prevention Solutions Provider in the country, recently introduced Total SSD Management in Sri Lanka. This newest add-on to the products and services is the novelty concept of “Brown Label SSD. The project is operated under AB Cash Management to cater to multiple aspects and demands in Commercial and Industrial Security in Sri Lanka. The signing of the agreement for this new venture took place at Amana Bank with the participation of the Managing Directors of both organizations.
As a continuous service development, AB Securitas launched this new service together with the total solution where they look into the hardware management and service, electronic security, AC facility, and Security Guard Services. This new system at the banks includes having one single point of contact, lack of capital expenditure (CAPEX) for banks as they charge a monthly service charge, no maintenance or staff cost, it’s hassle-free, and with this, banks can focus on giving their full attention to the core business as AB Securitas takes care of the non-core activities. The first system was launched with Amana Bank in Thoppur, Trincomalee.
Amana Bank is the first and only licensed commercial bank in Sri Lanka to conduct all its operations under the principles of the non-interest Islamic banking model. It offers the full spectrum of retail banking, SME banking, corporate banking, treasury, – and trade finance services.
Commenting on the partnership, Amana Bank’s Managing Director/CEO Mohamed Azmeer said, “Amana Bank is honored to collaborate with AB Cash Management Services and AB Securitas to operate our Self Banking Centers and remote ATM sites under the Brown Label Self Services Devices concept, which will ensure our customer’s an efficient service in these locations. This partnership will also enable us to accelerate the expansion of our Self Banking Centre network to remote locations in the country, thereby taking our unique people-friendly banking concept to the masses.”
Also sharing his views Amana Bank’s Chief Operating Officer Imtiaz Iqbal said, “This partnership with AB Cash Management Services and AB Securitas will facilitate us to be more agile in providing our customers repetitive service while also leveraging on the strength and process efficiency of our collaborating partners.”
The Senior Manager of ATM Management Services of AB Securitas, Mr. Sanjaya Fernando, also commented. “We have been providing a service for 11 years and serving 10 banks. Under this new concept, we hope to help develop the access required for customers around the island. We also look forward to offering this solution to all banks to revolutionize the ATM Management industry so our users can have a better service experience.”
During the signing ceremony, – the Director/CEO of AB Securitas, Ret. Wing Commander D Pradeep S Kannangara stated. “We are delighted and honored to inaugurate this monumental project with Amana Bank. AB Securitas has thrived in the industry as the total loss prevention solution service provider, being active throughout the pandemic as well. We look forward to continuously developing this concept and hope to take it to several more banks around Sri Lanka.”
ATM Management Service has covered all ATM-related services including replenishments, calls out, and first-line maintenance. The Replenishment Services include cash replenishments, clear cards, clear cash, clear deposits, journal roll replacement, ribbon replacement, cash reconciliation, maintaining consumables of ATM/CDM, and closing and re-activating ATMs. Brown Label ATMs are those Automated Teller Machines where hardware and lease of the ATM machine are owned by AB Securitas, but the cash management and the connectivity to banking networks are provided by a sponsor bank whose brand is used on the ATM.
Under this new concept, AB Securitas provides the total end-to-end solution from the ATM and CDM machines to Cash Collections (CIT), Replenishments and Reconciliation, Real-Time Monitoring of Machine Behavior and Forecasting, Currency Processing and Storage, RTGS, Central Bank Deposits/Withdrawals, Static Security and Cleaning, CCTV Systems, Middleware, and Quick Response (QRT). On the OpEx module, from the customer’s point of view, they can reduce the cost significantly while experiencing a hassle-free One-Stop Service Delivery.
AB Securitas provides its cash transport and ATM management services to all premier banks in Sri Lanka for over a decade. As a member of international professional organizations like ATMIA (ATM Industry Association) and CR ( Currency Research ) – ICCOS, AB Securitas participates in several trade seminars annually. AB Securitas organize and fully sponsor the only local “cash seminar “to share the modern security methodology and devices used by the world’s leading cash and ATM management companies with its clientele consisting of all banks, financial institutions, etc.
ILO together with EFC launches pilot project to address employee grievances at the workplace
Five companies volunteer to participate in the project
By Sanath Nanayakkare
Grievance handling in Human Resource Management (HRM) refers to the process by which employee complaints, concerns, or disputes are formally addressed and resolved. The goal is to provide a structured channel for employees to express their concerns or report issues they are facing in the workplace for the benefit of the company, the management and the employees.
True to those values, the International Labour Organization (ILO) recently invited the Employers’ Federation of Ceylon (EFC) to initiate a pilot project to launch Grievance Handling Guidelines that were formulated through several workshops conducted in 2019 in consultation with ILO constituents.
Giriulla Mills Ltd, HNB Assurance Ltd, HNB General Insurance Ltd, Cambio Software Engineering and Taj Bentota Resort and Spa, volunteered to participate in this project. They represented the manufacturing, finance, IT, and hospitality sectors respectively. The pilot project was formally launched on 20th September 2022.
EFC’s team of trainers visited these selected companies and engaged in discussions with their management to gain insights into their existing employee grievance handling systems.
They also gathered feedback from employees to assess their satisfaction with present grievance mechanisms. Based on the findings, EFC team developed customised grievance handling policies aligned with each organisation’s culture and specific requirements of each company to ensure practical implementation of the same.
All these grievance policies were designed in adherence to the Guidelines on Grievance Handling which were established for Sri Lanka in 2019 through workshops conducted by the ILO.
Following the development of these policies, four training sessions were conducted for the management teams of the participating companies. During these training sessions, the policies were presented in detail. The sessions also aimed to provide a comprehensive understanding of what constitutes employee grievances, the importance of addressing them promptly and the potential consequences if grievances are left unattended.
In addition to policy dissemination, the training sessions also focused on equipping managers with the necessary skills to effectively handle employee grievances. This included discussions on communication strategies, conflict resolution techniques, and the importance of empathy and active listening when addressing employee concerns.
Rage Coffee forays into Sri Lanka market
The brand has secured investment from Virat Kohli
Rage Coffee, an internationally acclaimed coffee brand, was launched in Sri Lanka recently.
Originating in 2018 from the visionary mind of Bharat Sethi, Rage Coffee emerged to address the dearth of high-quality artisanal coffee in the Indian market. It fills the void with a unique plant-based, vitamin-enriched coffee selection.
A notable milestone for Rage Coffee was securing investment from Virat Kohli during its initial seed round. Kohli, known for his discerning brand choices, not only invested but also became the official brand ambassador, accentuating the brand’s quality.
Sourcing beans from Ethiopia and India, Rage crystallizes them, preserving a distinct nutty and earthy flavor profile. The brand’s proprietary blend, boasting 100% plant-based ingredients, eliminates harmful waste elements found in other leading coffees, prioritizing nutritional value. Each serving packs an impressive 120mg of caffeine, offering a superior boost to kickstart one’s day compared to standard brands.
NSB Nawala branch relocated at spacious new premises
NSB Nawala Branch which was relocated recently, was first established in the year 2003 and had been renowned for its customer service over a span of two decades.
Anoma Gomes, Deputy General Manager of National Savings Bank graced the occasion of the opening of the newly relocated Nawala Branch at the new address No. 221, Nawala Road, Nugegoda.
Furthermore, the former General Manager / CEO of NSB, Eastman Narangoda, Dr. Anura Wickramasinghe of the Open University of Sri Lanka, Dr. Hector Jayawardane graced the occasion as special invitees.
Higher Management of NSB and invited guests including Asst. General Manager – Nalika Wijesinghe, Regional Manager – Charini Ekanayake, Branch Manager of Nawala Branch – Chaminda Piyathilake also attended this event.
Equipped with ATM facilities and state-of-the-art banking facilities the relocated NSB Nawala Branch is housed in a spacious premises to deliver a supreme customer service catering to all the financial requirements of the public.
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